Ordered 2 bedding sets for my granddaughter room said was in stock same day sent email saying out of stock awaiting on stock, money was taken from bank. These items were ordered in November and still... See more
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The only place that would sell and ship my baby high chair to Australia. Everything went seamlessly and I received tracking straight upon courier pickup. They also kept my order until my chosen colour... See more
Company replied
I've ordered twice from Kidsroom.de and I can safely say that the process has been great. I've chosen them specifically because of their competitive prices - I have ordered a crib, the ISOFIX for my... See more
Company replied
This sight Is honest and authentic! Had a big RECARO order with them and received it in two shipments as mentioned when purchased; biggest advice order ahead of time as the shipping date online is in... See more
Company replied
Company details
Written by the company
An extensive range of baby merchandise can be found at kids-room.com, the baby and children’s online outfitters shipping to worldwide destinations.
Contact info
Am Langen Streif 11, 36433, Bad Salzungen, Germany
- +49 3695 85380 0
- info@kidsroom.de
- kids-room.com
3.7
Average
787 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, efficiently process and received within the timescales given.
4 January 2023
Unprompted review
Reply from Kidsroom.de
Thanks for your review. We are glad that your shopping experience matched your satisfaction. That means a lot to us. Convince yourself again of service and quality.
It was a good experience. I will buy more
The delivery took a little longer than expected. It took 3 weeks to my country. I think that is because of some situation in the World. If you know what I mean.
Thank you kidsroom.de I love my stroller!
18 December 2022
Unprompted review
Reply from Kidsroom.de
We look forward to your rating. Thank you very much for your kind words. In fact, shipping to your country is currently taking a little longer, which is due to the increased shipping volume before Christmas and the limited transport capacities due to the secular situation.
We look forward to another visit from you.
Fantastic experience...
Fantastic experience buying on this platform. Great value offering a fast & safe delivery.
7 December 2022
Unprompted review
Reply from Kidsroom.de
Thank you for the nice feedback. Customer satisfaction means a lot to us. We look forward to a next visit.
The order arrived in time, without any damages.
The order arrived in time. Original box, put in a bigger one for protection during transportation. I recommend.
25 November 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your kind feedback. Customer satisfaction is very important to us. Convince yourself ofservice and quality at any time. Kind regards
I had 2 orders from this website
I had 2 orders from this website. Everything was fast and without any problems.
18 November 2022
Unprompted review
Reply from Kidsroom.de
Thank you so much for your kind reply. We would be happy to recommend us to friends and acquaintances.
product defect
delayed transport!
product defect (a car seat with stucked isofix, impossible to use)!
no response of changing or repairing not even apologise!
overall experience is worst of the worst!
24 November 2022
Unprompted review
Reply from Kidsroom.de
We are very sorry that you are not satisfied with your shopping experience and that you received a defective item. I would ask you to contact our customer service again, who will definitely find a solution to compensate for the product defect.
About the delivery times, we would like to say that you have certainly heard about the delivery bottlenecks caused by the pandemic and global unrest, which poses very special challenges for our industry. Unfortunately your order was affected by this supply problem, the shipment took a little longer than usual. We apologize for the current difficult situation and assure you that we will soon be able to supply you again with the usual reliability.
Great retailer
The only place that would sell and ship my baby high chair to Australia. Everything went seamlessly and I received tracking straight upon courier pickup. They also kept my order until my chosen colour was back in stock as opposed to other retailers who just cancel the order. They didn’t request exorbitant additional shipping cost either like their competitor. Overall I’m super happy and would definitely buy again.
21 November 2022
Unprompted review
Reply from Kidsroom.de
We are very pleased that you are satisfied with your shopping experience. Thank you for your kind words. We are very happy about it and would like to convince you of our service and quality again.
Order was created on 2/11/2022
Order was created on 2/11/2022, shipment created on 8/11/2022. The product pricing is competitive but shipment is a bit steep and shipping information should be updated to give a more realistic expectation from customer side. Like other customers, it is not easy to contact the customer service initially with no response to emails and gave me a panic attack if the website is legit. Just received my order yesterday. I am very happy with the item and it is well packed and secured. I can accept that shipment is going to be long given current situation but just hope that customer service can be improved.
2 November 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your feedback and we are pleased that you are satisfied with your order. We are constantly striving to improve our service. Customer service usually replies to all emails on the same day. The email may not have arrived in the correct mailbox. If you waited a little longer, which is very unusual, we apologize. We would like to be able to impress you again with our service and quality. Please visit us again.
Reply from Kidsroom.de
We appreciate your feedback. Many Thanks. You're very welcome.
Your team from Kidsroom
Reply from Kidsroom.de
Thank you for your kind feedback. We look forward to your next visit.
I am very satisfied and would like to…
I am very satisfied and would like to buy again.
11 November 2022
Unprompted review
Reply from Kidsroom.de
Thank you very much for your kind feedback. Please visit us again soon, we would be very happy.
I'm waiting for the order more than one…
I'm waiting for the order more than one month. The order was split in 4 different shipments. 3 shipments were sent, from which I got 2 and 1 is stuck in Farnkfurt for more than a week. The last item was not shipped at all because after more than 3 weeks, and many emails they realized the item is out if stock. Totally missed the dates for the baby delivery. I gave 3 stars because of the good customer care. My suggestion is to update the shipping duration on your website so people would be able to plan the order and delivery time properly.
13 November 2022
Unprompted review
Reply from Kidsroom.de
Dear Gadi,
we apologize that, despite our best efforts, we were unable to meet our target delivery date for your order.
You have certainly heard about the supply bottlenecks caused by the pandemic and global unrest, which poses very special challenges for our industry.
The shipment that has not yet been delivered to you has already arrived in the delivery country and will be delivered immediately.
The temporarily sold-out item has been replaced by an alternative item and will be shipped immediately after receipt, as agreed with you.
Great products and fast shipping
Great product range, of good quality.
5 November 2022
Unprompted review
Reply from Kidsroom.de
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Chicco's stroller
I got my baby's stroller from kidsroom I paid around 133 euro less than the price offered at my local store. I enjoyed the shopping experience with kidsroom.
24 October 2022
Unprompted review
Reply from Kidsroom.de
We thank you for your kind feedback. We are happy that you are satisfied with your shopping experience. Convince yourself again of service and quality.
Good very good
14 September 2022
Unprompted review
Reply from Kidsroom.de
Dear Saad Altamimi,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Kind regards,
Your team at kidsroom.de
Ordered a car seat from kidsroom.de…
Ordered a car seat from kidsroom.de because I wanted a specific brand and model. It arrived safely, well packed after a few days to Sweden.
25 October 2022
Unprompted review
Reply from Kidsroom.de
Dear Thanish Nizam,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
Very unprofessional
Terrible company! Order an item from them and they sent it to the wrong Country and address. I contacted their customer service which they were not helpful nor very professional, I’ve provided them with my order details with the CORRECT delivery address and they couldn’t do anything about it and it got delivered to wrong country. I would not recommend them very poor after sale service and lost money.
21 October 2022
Unprompted review
Reply from Kidsroom.de
Dear Gerard,
Thank you for your review.
We are very sorry that you are not satisfied with our service. We sent your package with DHL. In the case of a package that has already been sent, the delivery address cannot be changed afterwards. DHL cannot guarantee this service. Even if our customer service sends the address change to DHL by email, the postal service will not be able to take it into account. You have been informed about this in detail.
What we can do for you is wait until the package has come back to us. We will then be happy to send it again to the correct address, but we will have to ask you to pay the shipping costs.
We ask for your understanding.
Kind regards,
Your team at kidsroom.de
Seamless shopping experience
14 October 2022
Unprompted review
Reply from Kidsroom.de
Dear J David,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and hope you enjoy your product.
Kind regards,
Your team at kidsroom.de
Reasonable price with excellent…
Reasonable price with excellent service. I purchased on Kidsroom a several times, and the delivery is usually on time.
- Suggest to further expand its product range.
22 September 2022
Unprompted review
Reply from Kidsroom.de
Dear Lice A T Ong,
Thank you for your positive review. We are glad that you are satisfied with your shopping experience and our service. We would be happy if you could recommend us to your family and friends.
Kind regards,
Your team at kidsroom.de
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