I NEVER EVER WRITE REVIEWS, but feel as though I have to after my recent purchase from Kids Electric Cars. So this was MY experience…I ordered an Audi E-Tron for my Grandson. I never got an email con... See more
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If could give 0 stars I would. Avoid this company at all costs. Dont give them any of your hard earned money. Phone numbers go to voicemails that are full. Emails responded to once in a blue moon... See more
Oh dear oh dear - clearly I should have come here before I made the purchase. Random battery - not the one advertised - arrived in the post without any information or instructions. I have tri... See more
Just appalling customer service when it comes to resolving a problem with one of their cars. Numerous emails sent, received one response from Jack over a month ago and since then nothing despite repea... See more
Company details
Information provided by various external sources
Kids Electric Cars offer the world's largest range of Kids Ride-on Electric Cars, Jeeps. Bikes, Quads, Scooters and Tractors. Buy today from the leaders in Kids Electric Cars.
Contact info
United Kingdom
- kidselectriccars.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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From a happy customer Despite all very bad reviews and me…
Despite all very bad reviews and me being very anxious about receiving my order I can say just the opposite. After getting a red Bentley instead of a white one I was of course disappointed but emailed Kidselectriccars and response was within a minute. We figured out a swap and their couriers were prompt and professional. Thank you Jenifer for all the communication we established.
A happy customer and hopefully a happy grandson 💝
Cost of return is £355 for a £495 car… Avoid at all costs.
After finally agreeing to pick up the electric car (at a cost of £100 to return). I have just been informed they won’t accept the return unless I arrange it myself - the cheapest option is £355. I would avoid this company - the 216 reviews speak for themselves.
DO NOT ORDER FROM THESE GUYS.
DO NOT ORDER FROM THESE GUYS.
Both Dan & Jack do not do what they say. I've had an issue with a faulty truck for months, some 20+ email chases & nothing. None of the telephone numbers work either. I am reporting to trading standards to see if they can help.
Do not buy from them
Scam of a company!
They take your money and not deliver your order !
After 3 weeks of trying to get through to them through emails I've had to raise a dispute with thr bank to try and get my money back
Stay away from them! You've been warned
Do not buy from them!!!
If I could rate them any lower than this, I definitely would!
Such a disappointing experience dealing with them. Initially when I sent the email with my concern over missing spare parts and dirty condition of the car purchased, their rep Jack was replying. However after exchanging a couple of emails, when I demanded a refund and sending back the car, he just simply stopped responding!!
Sent multiple reminders, with no response whatsoever!! Definitely very unpleasant!!
Please do not bother buying from here. Consider the money spent as lost!
DO NOT BUY FROM HERE
Sent me a different car to the one I ordered.
Also the quality was poor.
Emailed customer service and gave them every chance to put right.
But was just ignored in the end.
DO NOT BUY FROM HERE !!
If I could rate this company LOWER then…
If I could rate this company LOWER then I would. ALWAYS READ REVIEWS FIRST this time we had a lot going on over the Xmas period therefore did not
Ordered our son a white 4x4 car from these guys - took our money heard NOTHING
Low & behold read the reviews & thought SCAM
Emailed & demanded a refund & shockingly 3 weeks later 1 week before Xmas we did get a FULL REFUND - we was told the car was still being sent even though we had the refund made no sense & no car!
AVOID AT ALL COSTS WE WE'RE LUCKY TO HAVE THE REFUND OTHERS WE'RE NOT!
Amazing
Really good with communication, ordered the blue Revvi electric bike there was a problem with the stock in the colour blue they had got stuck on a container but the colleague that contacted me reassuring me that my order would be with me within 2 week, LESS than 2 week later I received my order. Really happy with the service will be recommending.
Price rise at the end of November
Bought a car at the end of November, but received a refund with no explanation a day or so later. NONE OF THE PHONE NUMBERS WORK so got in touch by e-mail. The price of the car had been hiked by £169 on the website (just before the start of December). Had a response from Jack saying they won't honour the advertised price I initially paid. I was going to get some consumer advice on this as it didn't seem right, but I then read the reviews on here. I think having my money back and buying from elsewhere is probably for the best, just in case I'm in need of any after sales service.
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. We ordered a ride on and it was defective, when we tried to phone them none of their phone numbers worked and they do not reply to emails if there is a hint of trouble. They just ignore you or say they never received any emails. Jack seems to be mentioned in a lot of these reviews and his name popped up a couple of times in my interactions. I opened a dispute with PayPal to try and get a replacement or a refund. Absolutely shocking service, I don’t know how companies survive giving such diabolical service. If all else fails, contact your bank or credit card company and raise a dispute to get your money back. Trading Standards need to know about the cowboys.
SCAMMERS!!!
SCAMMERS!!!! Don’t buy. They do not offer any help after selling dodgy product. They ignore your replies.
Was lucky enough to pick up a car that…
Was lucky enough to pick up a car that had been put outside someone's house. Came with powerpack, but no remote. A quick Google search lead me to this great company, and jack their sales lead went over and above to source me the correct remote from outside of the UK even though the type isn't used in the UK anymore. Could not fault the service and the price was reasonable too with no extras for international shipping. Have one happy girl cruising in her Mercedes Benz steered by daddy. Cheers ! ☺️
Absolutely diabolical company
Absolutely diabolical company , surely they can send even just one employee to learn how to make a phone call ,but if they did you would only get a load of lies , wish we had read these reviews before ordering .
1 star is too high- DO NOT BUY FROM HERE
1 star is too high. we have has so much trouble with this company from the beginning. we were fist sent out the wrong vehicle which I checked on the website and was a huge decrease in value of what we paid and then it was all damaged and cracked. we have been back and forth with returning the vehicle but still no luck and are now having trouble even hearing back from them. so disappointing as paying over £400 for something and still not being sorted out over 7 weeks later is just terrible. I would NOT recommend to use this company.
Contacted company for a battery for my…
Contacted company for a battery for my grandsons car , Jack was very helpful whatever query I gave to him first class. Also got some numbers made up excellent
Scammers!!!
Scammers!!!! Not one person has got their orders
Shut them down
AVOID AT ALL COSTS!!!!!!!!!!!!!! SCAM!!!!!
Just a shame I hadn’t seen this before I ordered my son a car, ordered a car paid £300 for it was assured it would be here on time for my sons birthday I’m still waiting on it 4 weeks later all e-mails are being ignored can’t get in contact with anyone by phone very disappointed bundle of scamming scum bags avoid avoid avoid do not use this company
AVOID SCAMMERS! PUT IN PAYPAL CLAIM FOR REFUND!!
If you used PayPal please put in a claim on there for a refund it’s how I managed to get one! The company will ignore your emails so you will not get one!
I should have checked the reviews before I ordered! I ordered a replacement controller back in March, they emailed to say they did not have the one for the car I wanted but would order it in from Taiwan within 10 days. It did not arrive so I emailed and they said they would look into it, they said it did not arrive and another one would be put on order. On the 4th May they said it was due in that evening and would be sent out the next day. It’s now the 22nd May and still nothing. To be honest reading back the emails I should have known it wouldn’t have arrived. Emails are now being ignored so I have got a refund through PayPal. After I done this they supplied a tracking number for Royal Mail that the controller had been delivered to an address in Medway no where near me! This company is obviously not legit and needs to be avoided!!
DO NOT BUY FROM THIS ILLEGAL COMPANY
DO NOT BUY FROM THIS ILLEGAL COMPANY. THEY ARE SCAMMERS AND HAVE BEEN REPORTED.
Robbers
Bought an electric sit on scooter for my granddaughter's Christmas. It broke during February. Contacted these Shylock's who initially asked me to send pictures and video's of the issue. Since then, nothing, they ignore my emails and e-chats. Bunch of thieves don't go anywhere near this company.
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