Kidselectriccars Reviews 

I bought an electric scooter in July 2020 for my child 's birthday. She played on it and the kickstand fell off the first play and was irretrievable. She had another few plays before we packed away for the autumn and winter is cold and wet in Scotland. In early spring this year we got it out, and it worked for one day the next day it would not work. We charged it but still it did not work. I contacted Jack who seems helpful at first he said I needed a new drive belt and wheel, which strangely was worn in one area. Despite the promises the parts never arrived. I have been contacting them since, but the phone will not allow you to leave messages, my emails and the contact form on the website has been ignored. Other emails bounced back. I only want to know what they will do to help as it should still be under warranty. I am willing to take it elsewhere to pay for it to get fixed but I just wanted a response. No response as yet, despite this going on for about 3 months now. I am not happy with the customer service. It feels like they have scammed me, with a product not fit for purpose not cheap either! and basically taken my money and run. Highly disappointed. I would not recommend you buy from this company. Go elsewhere, somewhere who has reputable customer service because if you product develops a fault you may experience the same treatment I have had so far. If they come through and make good I will update but at the moment my position still stands. I am very annoyed by the lack of care.

5 star customer service - really impressed with this company who went out of their way to find the right remote for my little boys car and gave excellent customer service - thank you so much for all your help, I have one happy little boy (and daddy who I think loves it as much as him!).

I had an issue with a remote control and after a few emails back and forth kids electric cars was able to source a RC, order and send it to my address. This was all sorted in the time frame stated.
I had fantastic communication with them and would highly recommend them

Outstanding service. We ordered personalised plates for our little boy's electric car from another retailer which arrived and were very small, disappointing stickers. We placed our order on Tuesday afternoon with Kids Electric Cars and couldn't believe it when they arrived first this Thursday morning - in time for our little boy's birthday! We couldn't be happier with the plates, excellent quality and look really realistic. We've had lots of comments already. Thank you Kids Electric Cars, we'll definitely be using you again.

Ok so my product (John Deere tractor ; not cheap) came ok nothing wrong with the product (only came today though!). Had issue with delivery due much later than expected (still within a week but not as advertised on the website) and was told the wrong date by kidselectriccars so missed the first delivery slot ; frustrating and DPD are the worst delivery company to deal with. My issue is and why I have allocated just 3* is that I called and emailed this company with ZERO response. They don’t answer the phone & they ignore emails. How can a company operate like this? God help anybody who has an issue with their product and need to discuss it. I have read (after purchasing unfortunately) previous reviews on here about poor communication and I’m afraid to say that they simply aren’t taking any notice ; poor consumer service and it’s not good enough for them to accept hundreds of pounds from a customer and not respond whatsoever to a straight forward query. The product itself is good quality and arrived unscathed no issues. Let’s hope there’s no issues.

This company helped us sort out a battery solution for a kids car and could not have been more helpful. Excellent service.

Rude obnoxious people, verging on illiterate when communicating with customers; purchase at your own risk.

Do not order from this company, they tell you order has been sent but give no tracking order- ignore all attempts of emails, then when asked for a refund they say it will be sent

2 weeks later, no items no reply from emails

Scam company

I didn’t read the reviews until after I placed my order, I’m so glad I didn’t as they wouldn’t of got my business, I got really worried that it wouldn’t turn up, but it did! I ordered the Audi electric car Monday night and came wensday morning, definitely will order again from there!

I order a quad bike for my niece birthday. When we were unpacking the bike we noticed a large crack at the front. We got intouch with customer support and within the 2 days we had another one delivered and they arranged for collection for the broken one. The service is outstanding we will be using you again in the future if we need anything

JUNK PRODUCT AND DODGY BUSINESS PRACTICE - I purchased a Mercedes two seater electric car and an extra battery for my kids for Christmas. They got two rides out of the car before it just stopped working. Wouldn’t start at all. Luckily I bought a back up battery - I thought this would fix it. But the back up battery I bought didn’t work either!!
I emailed and the rep Jack who was helpful at first. But instead of replacing the car or offering an viable solution, he just kept asking me questions ( which I answered in full with photo evidence) These “inquiry” emails lasted a month! By then I was exhausted by it and requested a replacement car or a refund. Thats when the the emails stopped and all of my phone calls and voicemails went unanswered.
My kids now have a car from Santa that just sits in a room that they can’t use.
I am really just shocked and appalled at this business and their practices. £500 down the tube!! It’s robbery. They should be properly investigated.

I brought this item and I am 100% happy it came on time amazing communication on email so helpful , it came half assembled and it’s so easy to put together took me 10 minutes , my daughter absolutely loves her quad bike worth every penny :) x

Cant fault this company at all. Jack was brilliant. After asking for a photo of the model so he could identify the correct remote that I need, He explained in a email that the remote control may take a little longer to come through as it's for an older mini cooper and had to be ordered in for me. It didnt take as long to come through as was expected and works perfectly with my little girls car. Wasnt expensive either. A real bargain. Great staff who are willing to help and give you the best experience and great advice. Thanks jack for all your help. You have been brilliant.

We purchased a set of personalised number plates and a spare battery and both arrived promptly and as described. Very pleased with service and products.

AVOID AT ALL COSTS IF YOU WANT A SMOOTH TRANSACTION, I ENDED UP MAKING A CLAIM FOR A REFUND FROM PAY PAL.
ALL ATTEMPTS AT A RESOLUTION FROM THE COMPANY FAILED.

FEB 2021
***PAY PAL HAVE NOW REFUNDED MY PAYMENT***

I have been chasing this company up since July 2020 about my order and have had very poor communication from them after writing countless of emails. I ordered a car for my daughters and personalised license plates. The car that came was completely different to the one I ordered and they told me the one I ordered was out of stock so they sent me a different one :/ and the license plates never came at all.

I told them I would like the item I paid for and the license plates, they told me that the license plates had been sent off and that the car I wanted would be available in December.

I agreed to wait till December, we are now in February 2021 and I have yet to receive the items I paid for and received no response from my emails calls or messages on their website. Finally they wrote back to me saying that they put on their system that I accepted the alternative car that was sent when I clearly stated more than once that I was not happy with the alternative that they sent without even asking me first, I requested a refund and then they stopped responding to me again.

I have since then written many more emails and have not received a response and even when they did write back to me they never actually resolved my issue.

This has been a very annoying and stressful process and I have wasted my money ! Avoid this company!

I bought an electric motorbike from this company for my son for Xmas 2018,within a few months the chain snapped, since then I have lost count of the many emails and phone calls I have made to this shambles of a company. Not once have they replied to an email or answered my calls or messages. All I have wanted is a replacement chain, my sons bike has been lying in my garage for the last 2 years with a broken chain, obviously my 8 year old son has been devastated about it. I can't seem to source a replacement anywhere as it's a special size. Do not buy from this shambles of a company, they have practically stolen £300 which I paid for something that cannot be used again. Avoid Avoid Avoid at all cost, absolute scam company

I ordered on the 2.12 still wainting my order i sent mabye 15 mail i didnt get any answer.
there are not professional
please refund me otherwise I will send you my lawyer.

orderer 32363

Goods delivered Christmas Eve the company really went the extra mile many thanks excellent product and very much appreciate the effort that you put in place to ensure that our grand children have some great presents for Christmas .Would be delighted to recommend.

I never received my order, Never refunded. Still trying to sort out it with my bank on order to get my money back. Do not buy from any of their trade websites. They are fraud!