Kidsfuntimebeds Reviews 

2,262
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Delivered exactly on time by two employed guys who also built the bed and they genuinely could not have been more helpful, i would go as far as to say the most helpful nicest delivery guys i have ever... See more

Rated 5 out of 5 stars

Very pleased with my daughter’s bed. It looks lovely & is very well built with nice finishes. Glad I paid slightly more than ordering a standard cabin bed from elsewhere. Customer service was great &... See more

Rated 1 out of 5 stars

Wish we could give no stars. Company informed us 2 days before delivery (6 weeks after placing order) that they had gone into liquidation and they would contact with liquidators details in 48 hours an... See more

Rated 5 out of 5 stars

Absolutely fantastic quality bed for my 2 sons (1 and 3). The attention to detail is great and we couldn’t be happier with our purchase. Delivered on time and built on site, in an under an hour! Th... See more

Company details

  1. Children's Furniture Shop
  2. Bed shop
  3. Bedroom furniture shop
  4. Furniture Manufacturer
  5. Home Furniture Shop

Written by the company

Kids Funtime Beds and sister company Luxury Home Furniture produce high quality, luxury items for consumers across the UK. We pride ourselves on 100% customer satisfaction with our friendly and helpful service, prompt response to enquiries and delivery throughout mainland UK with assembly in most parts of the UK by our own team to ensure that “start to finish” contact with us is easy and enjoyable.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.3

All reviews

(2,262)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Funtime Quad bed

I bought a Funtime quad bed for my grandchildren. The delivery men came and put it up in 45 minutes. They were very professional. The bed is fabulous it is sturdy,fun and they all love it. I would recommend this product.

16 December 2021
Rated 1 out of 5 stars

Bad behaviour

Not happy at all over the phone when they need payment they are nice but after that really bad behaviour from them, not answering the calls, they delivered the wrong item if you complain they start arguing and not answering the call waiting for order from last 2 month when arrived the wrong item, incompetent, salesmanship,

10 December 2021
Unprompted review
Kidsfuntimebeds logo

Reply from Kidsfuntimebeds

Dear Paul,

Thank you for taking the time to leave us a review.

As you will now be aware, you were ringing the wrong number, and in fact we were contacting you to help assist with the bed you had ordered incorrectly.

We delivered the correct item, as per emails we sent and you did receive as you were responding to the emails.

All our staff are highly trained in Customer Service so I feel that your comment on our staff arguing, somewhat unfair.

I'm glad we have managed to overcome the issues and hope you enjoy your new Kids Funtime Bed.

Best wishes
The Kids Funtime Beds Team.

Rated 5 out of 5 stars

Best bed ever

Best bed ever! My children love it and even ask to go to bed. The bed is well made and very sturdy. I absolutely love the carpeted stairs. It was well worth the wait!
Friendly drop off and on time!

7 December 2021
Unprompted review
Rated 5 out of 5 stars

Wow !

Wow !

Thankyou so much for my daughters bed, she loves it and had the biggest smile ! The last finally touch to her bedroom, the bed is very sturdy, strong n well
Mad, so easy to put together !
We will purchase from u again for my boy !
We will recommended x

12 November 2021
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish after a…

Excellent from start to finish after a bad experience I went with this company based on previous reviews so glad I did the order system was quick and easy and the bed is fabulous the team put it together in around 35 mins all Covid safe I’d 100% recommend this company my son loves his bed

9 November 2021
Unprompted review
Rated 5 out of 5 stars

One word…AMAZING!!

I had heard and seen good reviews about kids Funtime beds and after lots of looking into different bunk beds decided to go with them.
All I can say is wow! The bed is such good quality but their service is impeccable even when things go wrong! Few small issues on the bed when it was delivered but they dealt with it in such an efficient and professional way and everything was fixed and resolved very quickly. I would most certainly order from them again and definitely recommend. My children are in love with their new bed!

3 November 2021
Unprompted review
Rated 3 out of 5 stars

Great bed poor customer service

The bunk beds are great and excellent quality. However I am really disappointed with issues I had with delivery. The delivery guys arrived with the bed put it in the garage for me and left. A few hours later I received a phone call with another delivery time obviously confused as I had already received my bed to be told there was things missing from the first delivery. I don't understand why the first delivery men didn't tell me this as we had started to dismantle both my sons beds which we had to put back together as we couldn't now have the bunk beds build in time for them going to bed. The next night our sons beds were dismantled again and started building the bunk beds only to find there was cam locks missing. My husband had to travel over 30 miles to pick them up from a shop. I think after waiting 8 weeks for a bed, paying over £500 for it and receiving 2 deliveries you could at least make sure everything is there and if its not advise your delivery men to be honest about it.

1 October 2021
Unprompted review
Kidsfuntimebeds logo

Reply from Kidsfuntimebeds

Dear Claire.
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with your Kids Funtime Bed.
Please accept our apologies for the confusion with the delivery of your new bed. The bed in which you have ordered is part of a new range and when our drivers left your property they were unaware there were missing items from your delivery. It was arranged for another driver to contact you to deliver your items the same day. With regards to your missing fixings I can confirm that we did receive your email to which we advised a full new fixing pack was sent out on a next day delivery to be with you the next day. Again please accept our apologies for this error. This is not a usual occurrence for Kids Funtime Bed.
If you would like to discuss this matter further please feel free to contact us on 0330 111 0998 between 10am - 5pm weekdays.
Kind regards,
Kids Funtime Beds.

Rated 5 out of 5 stars

Very happy with the quality of the bed…

Very happy with the quality of the bed and the quality of the service from Kidsfuntimebeds. The kids also love their new bed, and it saves space. I chose them based on a recommendation from a friend, and I would recommend them myself.

23 September 2021
Rated 5 out of 5 stars

Customer service is fantastic

Customer service is fantastic. I had lots of questions before ordering which were answered very quickly and so friendly and helpful. We had some slight damage to the bed which customer service were again fast and very helpful to resolve.

Would definitely recommend and order from again.

23 September 2021
Rated 5 out of 5 stars

Brian and the team have been amazing

Brian and the team have been amazing, they helped with order issues and had brilliant communication with prompt response. The bed set we purchased is fantastic quality and we wouldn't hesitate to purchase from them in the future.
They have even sorted a cracked bed slat for us sending a replacement in the post. The customer service is ubove and beyond they really are gems. Thankyou

22 September 2021

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