Kiehl's Reviews 

3,198
•
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently enjoy discovering the wide range of quality beauty items, appreciating free samples and pleasant in-store shopping events. Many individuals deeply appreciate the effective daily creams, delightful fragrances, and genuinely helpful staff members during special interactive sessions. Some reviewers were not happy with the poor customer service and significantly delayed parcel deliveries encountered online. Disappointed shoppers frequently experienced unhelpful responses from support teams, damaged packaging, and missing items across multiple orders. People also mentioned notable difficulties regarding return processes, unexpected shipping delays, and missing promotional gifts.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers praising the fantastic day... See more

Customer service

Users describe negative interactions with customer service, frequently highlighting rude responses and... See more

Order

Customers consistently note ambiguous experiences with order processes, frequently highlighting frustrating... See more

Delivery service

Reviewers mention negative feedback about delivery service, noting extremely long wait times and parcels... See more

Service

People report negative experiences with service, highlighting long waiting times and unhelpful staff during... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I do like Khiels and I love receiving free samples. Its a shame the shops are closing down, I liked the fact I could return my empties for a discount. However, the shop advice I usually recieve is not... See more

Company replied

Rated 2 out of 5 stars

I was on a waitlist for a specific product (1 litre of face wash) and when I was notified the product was now in stock I ordered it. I was upsold some other items which required me to register. Wi... See more

Company replied

Rated 2 out of 5 stars

Has anyone else noticed that when black friday comes along or there's another discount on offer the big items - like creme du corps refillable - are 'out of stock'. I had it in my basket last night bu... See more

Company replied


Company details

  1. Beauty & Well-being

Information provided by various external sources

Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.


Contact info

  • West India Quay 14, E14 4AF, London, United Kingdom

  • kiehls.co.uk

3.1

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(3,198)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Cream for Hydration and Skin Compatibility

I recently had the opportunity to try this cream, and I must say, I am very pleased with the results. The cream has a refined texture that absorbs seamlessly into the skin, providing a notable feeling of hydration and rejuvenation. Furthermore, it is well-suited to my skin type, as I experienced no irritation or adverse reactions. I highly recommend this product for those seeking a high-quality skincare solution.

24 July 2024
Rated 1 out of 5 stars

Disappointing experience

Ordered two items (moisturiser and eye cream) but the eye cream was not in the package. Wrote to Kiehl’s about it via their online form but they haven’t got back to me about it.

23 July 2024
Rated 5 out of 5 stars

Great service all round

Easy to order.
Order delivered on time.
Order packed really well.
Free gifts are great as it gives a chance to try before buying full size.

13 July 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look