I do like Khiels and I love receiving free samples. Its a shame the shops are closing down, I liked the fact I could return my empties for a discount. However, the shop advice I usually recieve is not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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The day cream is fantastic. The eye cream is average.
Company replied
I was on a waitlist for a specific product (1 litre of face wash) and when I was notified the product was now in stock I ordered it. I was upsold some other items which required me to register. Wi... See more
Company replied
Has anyone else noticed that when black friday comes along or there's another discount on offer the big items - like creme du corps refillable - are 'out of stock'. I had it in my basket last night bu... See more
Company replied
Company details
Information provided by various external sources
Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
Contact info
West India Quay 14, E14 4AF, London, United Kingdom
- kiehls.co.uk
3.1
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
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New box it's not nice
I'm really disappointed with the new box I received my item.
I missed the old nice box that I always get my items from Kiehl's
12 July 2024
Incomplete Order and no refund as promised
I ordered two products mid June, The full amount owed was taken. On the 16th July. I was advised that my order could not be completed, and that I would receive a refund. It is now the 26th July, and I have yet to receive my refund or a reply from customer services. This is not the first time that I have not received products from Kiehls,and have had to chase for a refund. I am a regular customer.
11 July 2024
Great Products and reliable service.
14 July 2024
Took too long to send the product out I…
Took too long to send the product out I still haven’t received it ordered on the 18th of July!!!
19 July 2024
7 days before my order shipped is very…
7 days before my order shipped is very weak in this day and age. Kiehl’s is always, always the slowest.
18 July 2024
Amazing products that really work
Fast delivery, free delivery if you sign up, great products
15 July 2024
No response to request
11 July 2024
Missing one item in the delivery
11 July 2024
Really speedy delivery
Really speedy delivery, of a product I find so good - creme de corps
17 July 2024
Excellent products
Excellent products, unfortunately one item was out of stock again but it is very popular. I normally order a few items together and get free delivery which I appreciate and delivery is quick. it is sometimes a bit tricky to find the correct products in the search bar but try different words!
14 July 2024
Quick and efficient .
17 July 2024
Poor customer service experience
I had the worst experience ever
I placed my order on 09/07, expecting some delays due to warehouse issues
I received a shipping notification on 16/07
No tracking number , no DPD email
I sent them emails enquiring the status no reply
I called them today and the agent said she can only email the relevant team to reply
How long that will take , she hoped soon
I asked can they sent a replacement order no
Can I ask for refund? no
Again we have to wait for 14 days ( working I presume) from shipping email
All this while they already charged my account €85
Very frustrating experience
I’ve dealt with them before and I usually receive my parcel in 2-3 days
I can’t help but feel sorry for the agents who are truly helpless
24 July 2024
Unprompted review
Still waiting for refund after no…
Still waiting for refund after no response by email ! Never received my product and was told I would be receiving refund and £10 voucher used would be sent to me on Monday 22/07 nothing received or confirmed by email !!
10 July 2024
You are sending me a survey but my…
You are sending me a survey but my products still haven’t arrived 6 working days after the order was placed.
I’ve not had any updates on the status since the day of the order.
That’s very poor service in my opinion.
Thanks.
17 July 2024
The company is a joke
The company is a joke. I placed the order on the 8th of July, and it indicated a delivery time of 3-5 working days. It’s now the 23rd of July, and I still haven’t received anything. I’m starting to break out on my face because I have no product left.
9 July 2024
Reply from Kiehl's
Thanks for your review Janette, we're so pleased to hear that your products arrived quickly! We look forward to shopping with you again in the future. - Nick
Reply from Kiehl's
We're so pleased to hear that you're happy with our pricing, as well as our delivery timescales! Thanks so much for your review Elaine, we hope you enjoy your new Kiehl's products. - Nick
Lovely products.
9 July 2024
Reply from Kiehl's
Thanks for your review Helen! We're so happy that you're a fan of our formulas and look forward to shopping with you again in the future. - Nick
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