Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my... See more
Company replied
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical... See more
Company replied
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really h... See more
Company replied
Company details
- Hair product shop
- Beauty product supplier
- Beauty supply store
- Cosmetic Products Manufacturer
- Cosmetics shop
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.2
Great
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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The fragrance in the product gave me a…
The fragrance in the product gave me a headache, they were quite respective to my experience and understanding . Refunded my purchase. Appreciate the consumer fairness trade
10 March 2026
Reply from KilgourMD
Thank you for sharing your experience. We’re sorry to hear the fragrance wasn’t a good fit for you, but we’re glad our team was able to respond with understanding and process your refund promptly.
We truly appreciate your recognition of our commitment to fairness — that’s very important to us. Your feedback on fragrance is also valuable and helps inform future improvements.
If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Amazing customer service
Unfortunately I needed to cancel my subscription and they handled my request graciously, promptly and professionally. My refund was immediately issued with a very nice follow up response. So nice to know there still are very reputable companies that are committed to great customer service! Highly recommend.
9 March 2026
Reply from KilgourMD
Thank you so much for your kind words. While we’re sorry to see you go, we’re really glad our team was able to handle your request promptly and make the process smooth and respectful for you.
Providing responsive and professional customer support is very important to us, so it means a lot to hear that reflected in your experience. We truly appreciate your recommendation and your trust in KilgourMD.
If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
This product I used for just about a…
This product I used for just about a month unbelievable I am loosing a lot less hair . I just ordered another months supply 👍🏼👍🏼
8 March 2026
Reply from KilgourMD
Thank you for sharing your experience — that’s wonderful to hear! Noticing less hair shedding within the first month is a very encouraging sign that your scalp environment and hair cycle may already be improving.
We’re glad you’ve decided to continue for another month. Hair growth is a gradual process, and continued consistency often leads to even more visible progress over time.
If you ever have questions as you continue your journey, we’re always here to help at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Responsive Customer Service
Upon receiving my first delivery, I had additional questions regarding application. I sent an inquiry email and received a response in less than an hour. I appreciated the quick and friendly response! I’m liking the serums so far and can’t wait to see the results.
6 March 2026
Reply from KilgourMD
Thank you for your kind review! We’re so glad to hear that our team was able to respond quickly and help answer your questions about application. Getting the routine right early on can make a big difference, so we’re happy we could assist.
It’s great to hear you’re enjoying the serums so far, and we’re excited for you as you continue the process. Consistency is key, and many people begin noticing meaningful changes over the coming weeks.
If any other questions come up along the way, our team is always here to help at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Quality product and great customer service
I believe my hair loss is likely due to heredity more so than just aging and unfortunately the product did not slow my shedding and I did not get the results I was hoping for. But I cannot say enough great things about the company's customer service. After 2.5 months of use I requested a refund. I heard back from the company within 2 days and was issued a refund without any challenges or push back. If you believe this product may work for your situation, it's a reliable company to work with. Some reviews mention a heavy perfumed smell from the product. It does have a lot of fragrance to it, but I found it to be a pleasant aroma that became less noticeable the longer I used it. And no one other than myself ever noticed smell. If you believe this product may help your situation, it's absolutely worth giving it a try. Very pleased with my experience even though I did not get the results I had hoped for.
8 March 2026
Reply from KilgourMD
Thank you for such a thoughtful and balanced review. While we’re sorry the product didn’t deliver the results you were hoping for, we truly appreciate you giving it a consistent trial and sharing your experience so openly. Hair loss driven primarily by genetics can be particularly challenging, and response to any treatment can vary from person to person.
We’re very glad to hear that your interaction with our team was positive and that the refund process under our 90-day guarantee was straightforward and respectful. Standing behind that policy is important to us.
We also appreciate your comments about the scent and your fair perspective on the experience overall. Reviews like yours help others make informed decisions.
Thank you again for giving KilgourMD a try and for recognizing our customer service team. If you ever have questions in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Quick, efficient responses
received timely emails about delivery and was able to easily re-schedule when needed. Was able to cancel easily and all communciations efficient and quick.
8 March 2026
Reply from KilgourMD
Thank you for your kind feedback! We’re glad to hear that the delivery updates were helpful and that rescheduling and canceling your order was simple and straightforward.
Making communication clear and efficient is very important to us, so we appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Need to cancel subscription.
I needed to cancel my subscription due to medical issues NOT cause by this hair product. They responded quickly and empathically!
28 February 2026
Reply from KilgourMD
Thank you for sharing your experience. We’re sorry to hear you’re dealing with medical issues, and we truly appreciate you taking the time to leave this review.
We’re glad our team was able to respond quickly and handle your cancellation with empathy and understanding. Your health always comes first, and we wish you the very best.
If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Disappointed
I was disappointed that the product did not perform as promised. However, the company did fulfill its 3 month money back guarantee, and I received a full credit. The company representative was courteous and helpful, and the refund was credited in a timely manner. Although I was not happy with my results Kilgore MD is an upstanding company and I would not hesitate to use them again if a new product became available.
6 March 2026
Reply from KilgourMD
Thank you for your thoughtful and balanced review. While we’re sorry the product didn’t deliver the results you were hoping for, we’re glad the 90-day money-back guarantee process was smooth and that our team was able to assist you courteously and promptly.
It means a great deal to hear that, even though the product wasn’t the right fit, the overall experience reflected the integrity we strive for as a company. Your feedback and willingness to give KilgourMD a fair trial are truly appreciated.
If you ever have questions in the future or would like to learn about new developments, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
I wanted to love these drops
UPDATE: I contacted support via email like they requested below and had another bad experience. I explained to them that I have since gone to the doctor and I had to discontinue use. Their reply was it has not been quite 90 days and to continue to use it, mind you, I called 4 days before the 90th day ! I was beyond frustrated.
Why can’t their team contact us directly when we submit reviews? We provide our order details when submitting? These company responses are canned and performative!
I am now convinced that this product doesn’t work for many of us and that is why they made the entire process difficult for me. I wanted to recommend it but I can’t. Customer service was terrible!
I wanted to love these drops but unfortunately they did not work for me. I did not have any hair growth or improvement. I called the company on 3/5 to request a refund because they did not work and caused extreme irritation. The representative said I had to call back on 3/24 to cancel. I expressed my frustration. I told her the irritation and lack of hair growth would remain unchanged in 2 weeks. It would have been a much better experience if they did not make it so difficult to obtain a refund for a product that did not work for me
2 March 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience, and we’re truly sorry to hear that the product caused irritation and didn’t provide the results you were hoping for. We completely understand how frustrating that must have been.
Our 90-day guarantee policy is structured to allow enough time for the hair cycle to respond before determining whether the product has worked, which is why refund requests are typically processed at the end of that evaluation window. That said, we never want the process to feel difficult or frustrating — especially if someone is experiencing discomfort while using the product.
We would appreciate the opportunity to review your case and make sure everything was handled appropriately. If you’re willing, please reach out to us with your order details or the email used for the purchase, and we’ll take a closer look.
You can contact our team at hello@kilgourmd.com or speak directly with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT) so we can assist you further.
Made to Pay for a Product I Did Not Order
I immediately cancelled my next month order upon receiving their notification email, but was later notified it had been shipped anyway. When I received this email I contacted the company to have them stop the shipment. They informed me they could not stop the shipment because it had already been processed. After many emails I have still not been able to return the shipment or get credit for the purchase price. A pretty underhanded way to force you to pay for something you asked to not be shipped.
24 February 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear about your frustration — that’s certainly not the experience we want anyone to have.
When a subscription order has already entered fulfillment or been processed by our warehouse, we unfortunately are not always able to stop the shipment in transit. This timing can sometimes overlap with cancellation requests if the order has already been prepared for dispatch. That said, our goal is always to work with customers to find a fair solution when this occurs.
We would genuinely like the opportunity to review your order history and the email correspondence to understand exactly what happened and help resolve this properly. There may be options available once the shipment is received.
Please contact us directly with your order number or the email used for the purchase, and we will investigate this immediately. You can reach our team at hello@kilgourmd.com or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
We appreciate you bringing this to our attention and would like to make sure it’s addressed appropriately.
Very happy with results
Noticeable reduction in the amount of shedding. An abundance of new growth, especially along my hairline. I will definitely continue using this product, more results than any other product that I have tried.
6 March 2026
Reply from KilgourMD
Thank you so much for sharing your results — we’re thrilled to hear about your progress! A noticeable reduction in shedding along with new growth, especially along the hairline, is a very encouraging combination.
It’s wonderful to know the system has delivered better results than other products you’ve tried. Consistency really pays off, and we’re grateful you’ve made KilgourMD part of your routine.
If you ever have questions as you continue, our team is always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great personal customer service
I spoke with a customer service person who understood my issue regarding the color change in my silver hair due to one of the ingredients in the prevention. I decided to keep using only the serum for a few months to see if the color changes reverse because I really like the products. I would recommended them but be careful if you have light blonde or silver hair. There will be changes.
6 March 2026
Reply from KilgourMD
Thank you for sharing your experience so thoughtfully. We’re glad our customer service team was able to listen and help you navigate the situation.
You’re absolutely right that individuals with very light blonde, gray, or silver hair can occasionally notice color changes if the Prevention serum contacts the hair shaft. This effect is cosmetic and related to how certain antioxidant ingredients interact with lighter hair, but we understand it can be concerning.
We appreciate your willingness to continue with the Treatment serum and see how things progress. Thank you as well for recommending the products while helping others with lighter hair types know what to watch for.
If you ever have questions or need guidance as you continue, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Excellent Customer Service
Customer service was very responsive to my inquiry. My request was addressed positively and expeditiously.
24 February 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind feedback! We’re delighted to hear that your inquiry was handled quickly and that your request was addressed in a positive and timely way.
Providing responsive and supportive service is very important to us, and we truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Highly recommend product - New Users Beware
Mae with the support team was extremely warm & prompt in addressing & managing my urgent order cancelation & refund email request; sent outside of business hours - on a Sunday! I've seen new hair growth in my biggest problem area & my scalp feels better after using the dual products for 2+ months and intend to purchase again once my supply runs out. For new users, don't make the same mistake I did, you need to "skip or cancel" your subscription after your first purchase, to avoid the automatic renewal 3 months later; product is worth it but the price hurts when you're not expecting it. Cheers to your hair growth journey!
1 March 2026
Unprompted review
Reply from KilgourMD
Thank you for such a thoughtful and balanced review. We’re so glad Mae was able to help quickly — even outside of normal hours — and we’ll be sure to share your kind words with her. It’s also wonderful to hear that you’re seeing new growth in your main area of concern and that your scalp is feeling healthier after a couple of months of use.
We appreciate you highlighting the subscription reminder for new users. Our subscription option is designed to ensure people don’t run out of product during the hair growth cycle, but it can absolutely be skipped, adjusted, or canceled anytime through the customer portal, and our team is always happy to help with that if needed.
Thank you again for your recommendation and for sharing your journey. If you ever need assistance or have questions, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
The honest and the good service
27 February 2026
Reply from KilgourMD
Thank you so much for your kind feedback. We truly appreciate your recognition of our commitment to honesty and good service — those values are very important to us.
If you ever need assistance or have questions, we’re always here to help at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Excellent product
Excellent product, very responsive customer service. Dr Kilgour’s personal outreach was unexpected!
2 March 2026
Reply from KilgourMD
Thank you so much for your kind words — we truly appreciate it. We’re delighted to hear that you’ve had a positive experience with both the product and our customer service team.
Dr. Kilgour cares deeply about the community we serve, so it’s wonderful to know that his outreach made an impression. Thank you for being part of the KilgourMD community.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
This is working pretty well for me!
I am finishing my 90-day trial of the serums and I have to say I’m pleased. My hair is falling a lot less and I am starting to see new growth. I still have a long way to go but I had tried so many supplements and never got these results so I’m happy! I’ll continue to use one of the serums (haven’t decided which one yet) and hopefully my hair will be full again.
To measure the hair loss, I got a high precision scale (I know, I’m crazy) and collected the hair lost when washing or styling and weighted it once a week. At the beginning I was losing about 1.2 grams a week. Now it’s gone down to 0.5-0.6 grams so roughly 50% less.
I am hoping to continue improving my outcome.
22 December 2025
Unprompted review
Reply from KilgourMD
Thank you for such a thoughtful and detailed review — we really appreciate the care you put into tracking your progress. Measuring shedding the way you did is actually a very objective and helpful way to monitor changes, and seeing a reduction from ~1.2 grams per week to ~0.5–0.6 grams is a meaningful improvement.
Reduced shedding is often one of the first signs that follicles are stabilizing before visible density fully returns, so it’s encouraging that you’re also starting to see early regrowth. Hair recovery is a gradual process, and it sounds like you’re moving in the right direction.
We’re grateful you gave the system a full 90-day trial and are thrilled it’s performing better than previous products you’ve tried. If you’d ever like guidance on whether to continue with one serum or both based on your goals, our team would be happy to help.
You can reach us anytime at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). We look forward to supporting you as you continue your progress.
Scam
This company is a scam. And their customer services is worst I have ever experienced. Even though you cancel the subscription, they keep forcing their products and charge you every month; When you ask for a refund, they are unable to. Stay away! I will dispute the transaction with the bank.
5 March 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear that you’ve had a frustrating experience. What you’re describing is certainly not how our subscription system is designed to work, and we would very much like the opportunity to look into this for you.
When a subscription is canceled through the customer portal or with the assistance of our support team, future shipments should stop. In cases where an order has already been processed or shipped prior to the cancellation request, our team normally reviews the situation and works with the customer on the appropriate next step.
It’s possible there may have been a timing issue or an account detail we were unable to locate. We would really appreciate the chance to investigate this properly and resolve it for you.
Please contact us directly with the email used for the order or the order number, and we’ll review the account immediately. You can reach our team at hello@kilgourmd.com or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
We want to make sure your concerns are addressed and that this situation is resolved fairly.
Information
I needed some questions answered and the representative was very helpful, made me feel like I could call anytime, muchly appreciated
5 March 2026
Reply from KilgourMD
Thank you for your kind feedback — we’re so glad the representative was able to answer your questions and make you feel comfortable reaching out anytime. That’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share this. If you ever need anything, please don’t hesitate to contact us at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Kilgore products are new for me
Kilgore products are new for me. Great customer service-both friendly and helpful with immediate response to my questions. I’m looking forward to having such a great source of professionals on standby.
1 March 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words and for giving KilgourMD a try. We’re delighted to hear that your first experience with our team has been positive and that your questions were answered quickly and helpfully.
Providing knowledgeable, friendly support is very important to us, and we’re glad you feel comfortable reaching out whenever you need guidance. We’re excited to be part of your journey and look forward to supporting you along the way.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
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