Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my... See more
Company replied
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical... See more
Company replied
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really h... See more
Company replied
Company details
- Hair product shop
- Beauty product supplier
- Beauty supply store
- Cosmetic Products Manufacturer
- Cosmetics shop
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.2
Great
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only used twice but seems to be a great…
Only used twice but seems to be a great product. Could have a faster shipping delivery.
12 May 2026
Reply from KilgourMD
Thank you for sharing your early experience! We’re glad to hear the product is making a positive first impression so far. We also appreciate your feedback regarding shipping speed — we’re always looking for ways to improve our delivery experience. Thank you again for giving us a try!
I have been using Kilgour for about 6…
I have been using Kilgour for about 6 weeks. I haven’t seen much difference yet but I remain hopeful
12 May 2026
Reply from KilgourMD
Thank you for sharing your experience so far! At around 6 weeks, many customers are still in the early stages of their journey, so we’re glad to hear you’re remaining hopeful. We truly appreciate your patience and consistency, and we’ll be cheering you on as you continue using the product. Thank you again for giving Kilgour a try!
I can't cancel my subscription
I can't cancel my subscription. I had to go through multiple emails to find where I could cancel my subscription. Once I found it and selected cancel, it only allowed me to choose if I wanted to skip it for 45 days or for 90 days. There is no option to cancel. I'm sure they want you to contact them so they can try to talk you out of it. I don't have time for that.
18 May 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We’re very sorry to hear the cancellation process left you feeling frustrated and inconvenienced. We understand how important it is for subscription management to be clear, simple, and respectful of our customers’ time.
Your feedback regarding the difficulty locating the cancellation option and only being presented with skip choices is valuable, and we’ll be sure to share it with our team for review. We never want anyone to feel trapped in a subscription or pressured into continuing service.
We appreciate you taking the time to explain your experience, and we’re sorry we fell short of your expectations.
Customer service
I had a concern with a charge, and customer service quickly and professionally managed it.
9 May 2026
Reply from KilgourMD
Thank you for your feedback! We’re so glad to hear our customer service team was able to quickly and professionally resolve your concern. Providing responsive and supportive care is very important to us, and we truly appreciate you taking the time to share your experience!
It was easy to adjust my purchase
It was easy to adjust my purchase
The staff was very helpful and handled the situation well
Def will recommend your product and company to my clients
Thank you
Diane Shepherd
1 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words, Diane! We’re thrilled to hear that adjusting your purchase was easy and that our team was able to assist you in a helpful and professional way. Your recommendation means so much to us, and we truly appreciate your trust and support. Thank you again for choosing our company!
The customer service team is very responsive
The customer service team is very responsive and I appreciate that! They answered my question and gave me a plan.
1 May 2026
Unprompted review
Reply from KilgourMD
Thank you for your kind feedback! We’re so glad to hear our customer service team was responsive, answered your questions, and helped provide a clear plan moving forward. We truly appreciate your support and are always here to help along the way!
Delivery was very quick
Delivery was very quick. Very fast and courteous getting back with me when I emailed a problem. My problem was handled with great satisfaction.
Their product was good but I could not use it due to fragrance.
7 May 2026
Reply from KilgourMD
Thank you for sharing your experience! We’re so glad to hear your delivery arrived quickly and that our team was able to respond promptly and courteously when you reached out for support. While we’re sorry the fragrance made the product unusable for you, we truly appreciate you giving it a try and are happy we could resolve your concern to your satisfaction. Your feedback is valuable and appreciated!
Prompt response to question
Prompt response to question. Issue resolved quickly via email communication.
14 May 2026
Reply from KilgourMD
Thank you for your feedback! We’re happy to hear your question was answered promptly and that your issue was resolved quickly through email communication. Providing responsive and efficient support is very important to us, and we truly appreciate you taking the time to share your experience!
I have been using the Kilgour products…
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my sending an email. Kilgour is a wonderful product with amazing customer service.
6 May 2026
Reply from KilgourMD
Thank you so much for your wonderful feedback! We’re thrilled to hear that your hair shedding has stopped after several months of use — that’s a very encouraging sign of progress and exactly what we hope for with consistent use.
We’re also glad our customer service team has been able to respond quickly and directly whenever questions or concerns came up. Providing both effective products and attentive support is incredibly important to us.
Thank you for being part of the KilgourMD community and for your kind words. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Very Helpful
HAd simple questions regarding use of this product with other hair products. They were very helpful, quick to respond and I feel very comfortable i ability to contact them
13 May 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re glad our team was able to answer your questions quickly and helpfully regarding use with other hair products.
It’s very important to us that you feel comfortable reaching out anytime you need guidance or support, so we truly appreciate you sharing your experience.
If you ever have more questions, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great product (It is growing my hair!!)
Great serum product (It is growing my lost hair!!)
Just got the shampoo and conditioner. They seem gentle and do a good job conditioning. Good customer service too with rapid reponse to questions.
5 May 2026
Reply from KilgourMD
Thank you so much for sharing your experience — we’re thrilled to hear the serum is helping regrow your hair! That’s exactly the kind of progress we hope for, and we know how exciting it is to see those results.
We’re also glad you’re enjoying the shampoo and conditioner and finding them gentle and conditioning. It’s wonderful to hear our customer service team has been responsive and helpful as well.
Thank you for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great product; easy cxl process if/when needed
Initially this product worked great! I had lost hair due to hormones but also because of Covid. Helped very much with regrowth and used it for over a year. I prefer to wash my hair only 2x/week and daily use started making my hair feel greasy thus I recently cxl'd yet have not figured out what I will do next. KilgourMD did make it very easy to cancel including sending me a personalized message to assist in the process without pressuring me to continue the subscription which I greatly appreciated!!
12 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience so openly. We’re thrilled to hear the product helped with regrowth related to both hormonal changes and post-COVID hair loss — and especially that you saw enough benefit to continue using it for over a year.
We also completely understand your concern about balancing treatment with a hair-washing routine that works for you. Everyone’s hair type and preferences are different, and we appreciate your honest feedback about the greasy feeling with daily use.
Most of all, we’re glad our team made the cancellation process easy, supportive, and pressure-free. That’s exactly the experience we want our customers to have, regardless of whether they continue the subscription.
Thank you again for your thoughtful review and for being part of the KilgourMD community. If you ever decide to revisit the products or have questions in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
They were kind and researched my…
They were kind and researched my problem but were unable to figure out what happened to my purchase. I was compensated for their hiccup on their side. Much appreciated!
11 May 2026
Reply from KilgourMD
Thank you so much for your understanding and kind feedback. We’re sorry there was an issue with your purchase, but we’re glad our team took the time to investigate it thoroughly and make things right for you.
We truly appreciate your patience and are grateful for the opportunity to resolve the situation. If you ever need anything in the future, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I had post menopausal hair loss
I had post menopausal hair loss. Used the serums for months as well as shampoo and conditioner. Had no new hair growth.
12 May 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience. We’re truly sorry to hear that after several months of consistent use of the serums, shampoo, and conditioner, you did not see the new hair growth you were hoping for. We understand how discouraging that can be, especially when dealing with post-menopausal hair changes.
Hair loss related to hormonal changes can be particularly complex, and while many people experience improvement, results can vary significantly from person to person. We genuinely appreciate that you gave the products a consistent and fair trial.
If you ever have questions or would like to discuss your experience further, our team is always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Customer service at KilgourMD is top…
Customer service at KilgourMD is top notch. I mistakenly ordered 2 of their hair products,u instead of one. I sent an email to their customer service email and they answered back quickly and took care of the problem. KilgourMD were professional and courteous. I can’t thank them enough.
8 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind words! We’re glad our customer service team was able to respond quickly and resolve the duplicate order issue for you. Mistakes happen, and we’re always happy to help make things right as smoothly as possible.
It means a lot to hear that you found our team professional and courteous — that’s exactly the experience we strive to provide. We truly appreciate your support and your thoughtful feedback.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
just another way to get greedy money…
just another way to get greedy money from people with thinning hair. I used this for 3 months absolutely 0 results.
TOO EXSPENSIVE
TOO OVER PROMISED
BAD PRODUCTS
1 March 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear how disappointed you are with your experience. We understand how frustrating it is to invest time, hope, and money into a product and not see the results you were expecting after three months of consistent use.
Hair loss is a complex issue with many underlying causes, and while many customers do experience improvement, unfortunately not every individual responds the same way. We never want anyone to feel misled, and we appreciate you sharing your honest feedback regarding both expectations and value.
We also understand your concerns about pricing. Our formulations are designed with specialized ingredients and are manufactured in small batches with a focus on scalp health and hair restoration, but we recognize that the investment is significant — especially when results do not meet expectations.
If there is anything we can still do to review your experience or assist further, our team is always available at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).
hair growth! but reaction to serum
I have been experiencing a receding hairline and thinning areas on my scalp for about 2 years and have tried several products. I chose to try another product - KilgourMD serums - because of the testimonials and money-back guarantee. I experienced new growth within 2 months! However, I could not tolerate the serums. My scalp became scaly and itchy and the skin on my face felt itchy as well, especially at the hairline. I am sensitive to many personal care products and scents, so I was not surprised, but was very disappointed to not be able to continue using the serums. I wrote to Customer Care who listened and responded immediately. I received a full refund within about 10 days of my request. I highly recommend you give this product a try!
9 May 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing such a thoughtful and balanced review. We’re thrilled to hear that you experienced new growth within just two months — especially after struggling with thinning and trying several other products.
At the same time, we’re truly sorry that scalp sensitivity and irritation prevented you from continuing. We completely understand how disappointing that must have been, especially after seeing encouraging early results. Individuals with sensitivities to fragrances or personal care ingredients can sometimes react differently, and we appreciate you listening to your body and reaching out to our team.
We’re very glad our Customer Care team was able to respond promptly and process your refund smoothly under the guarantee. Your kind words and recommendation mean a great deal to us.
Thank you again for giving KilgourMD a try and for sharing your experience so openly. If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I had a burning sensation my first time…
I had a burning sensation my first time using the product. I emailed right away letting the company know and within minutes I had a kind email and a refund processing. I was so upset that I’m not able to use this product because I was so excited to try it for my menopausal hair loss but their quick response, concerned and solution was really unexpected and amazing
I recommend this company to anyone that is interested in trying this product. The customer service was fabulous
10 May 2026
Reply from KilgourMD
Thank you so much for sharing your experience so honestly and thoughtfully. We’re very sorry the product caused a burning sensation for you, especially when you were so hopeful and excited to try it for menopausal hair loss. We completely understand how disappointing that must have felt.
At the same time, we’re truly grateful for your kind words about our customer service team. We’re glad they were able to respond quickly with kindness, concern, and a prompt resolution. We believe customers should feel heard and supported, especially when a product simply isn’t the right fit for their scalp or sensitivities.
Your recommendation despite your personal reaction means a great deal to us, and we sincerely appreciate your generosity in sharing that perspective with others. Thank you again for giving KilgourMD a try and for recognizing the care our team strives to provide. 💜
The customer service response was quick…
The customer service response was quick and helpful! They were proactive and offered me solutions before I even asked. They resolved my inquiry before the day was even over and I was very pleased. Lastly, I never felt any pressure. They clearly wanted to make me a happy customer!
9 May 2026
Reply from KilgourMD
Thank you so much for your thoughtful feedback! We’re thrilled to hear that our customer service team was able to respond quickly, proactively offer solutions, and fully resolve your inquiry so promptly.
It especially means a lot to hear that you never felt pressured and instead felt genuinely cared for — that’s exactly the kind of experience we strive to create for every customer.
We truly appreciate your kind words and your support of KilgourMD. If you ever need anything in the future, we’re always here to help at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT).😊
I have new baby hairs!
I have new baby hairs! This product delivered for me. I had thinning that was noticeable around my face and in general about the crown. I used the Kilgour MD products as instructed. I sectioned my hair, applied product to scalp and massaged scalp. It has pleasant fragrance, is easily absorbed and my hair is soft and manageable. I believe it is thicker and has grown considerably. I would recommend it if you have thinning hair. I am very satisfied.
8 May 2026
Reply from KilgourMD
Thank you so much for sharing your experience — we absolutely love hearing this! 😊
Seeing new baby hairs and noticeable improvement around the face and crown can be such an exciting milestone, and we’re thrilled that the KilgourMD system delivered meaningful results for you. It also sounds like you developed a really consistent application routine, which can make a big difference over time.
We’re especially glad to hear you enjoyed the feel of the formula as well — from the fragrance and absorption to the softness and manageability of your hair. Hearing that your hair feels thicker and healthier truly means the world to us.
Thank you again for your thoughtful recommendation and for being part of the KilgourMD community. We’re so happy you’re feeling satisfied with your results! 💜
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