KilgourMD Reviews 436

Reply from KilgourMD

Apr 8, 2026

Thank you so much for your kind words — we truly appreciate it! We’re glad to hear our team has been able to respond quickly and resolve any issues for you.

Taking pride in both our products and how we support our customers is very important to us, so it means a lot to hear that reflected in your experience.

If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Apr 8, 2026

Thank you so much for your kind feedback — we truly appreciate it! We’re glad to hear our team has been quick to respond and able to provide helpful, informative support.

It means a lot to know you feel supported — that’s exactly what we strive for. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Apr 8, 2026

Thank you for taking the time to share your experience — we understand why this felt frustrating, and we’re sorry for the confusion and concern it caused.

Regarding color change, in a subset of individuals with gray, white, or very light blonde hair, certain antioxidant ingredients can interact with the hair shaft (if there is contact beyond the scalp) and cause a yellow or orange tone. This is a cosmetic and temporary effect, but we fully recognize that it can be a deal breaker — especially if you were not expecting it. Your feedback on clearer upfront communication is important and taken seriously.

On the refund timing, we’d like to clarify: our 90-day money-back guarantee is designed to allow a full evaluation period, which is why refunds are processed after that timeframe. However, the window to request a refund is not intended to feel restrictive or confusing, and we appreciate you highlighting how this was explained to you — it should always be clear and straightforward.

We also want to emphasize that we never aim to create a negative or adversarial experience. If something didn’t feel fair or was communicated poorly, that’s something we want to review and improve.

We would genuinely like the opportunity to look at your specific case again, especially given that you reached out immediately upon receiving the product. Please contact us directly with your order details so we can review this more carefully.

You can reach us at hello@kilgourmd.com or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT). We appreciate you bringing this to our attention and would like the chance to address it properly.

Reply from KilgourMD

Apr 8, 2026

Thank you so much for your enthusiasm — we truly appreciate it! We’re thrilled to hear you’re having such a positive experience and seeing great results.

Your support means a lot to us, and we’re grateful to be part of your hair growth journey. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Apr 8, 2026

Thank you so much for your kind feedback! We’re glad we could assist quickly with your address change and make the process smooth and stress-free.

Providing efficient and courteous support is very important to us, and we truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Updated Apr 8, 2026

Thank you so much for your kind feedback — we truly appreciate it! We’re glad our team was able to go the extra mile to ensure everything was handled to your satisfaction and that your questions were answered clearly and efficiently.

Providing thoughtful, supportive service is very important to us, and it means a lot to hear that reflected in your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Mar 30, 2026

Thank you so much for sharing! We’re glad we could answer your questions and help you feel confident moving forward with your order.

We’re excited for you to try the shampoo and conditioner — they’re designed to complement the serums and support overall scalp and hair health.

If you have any questions once you start using them, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Mar 30, 2026

Thank you for sharing your experience — we’re sorry to hear how frustrating this felt. We understand how disappointing it is not to see results, and how concerning it can be to receive an additional shipment you weren’t expecting.

To clarify, subscriptions can be managed, skipped, or canceled at any time, either through the customer portal or with the help of our support team. If that option wasn’t clear or easily accessible in your case, that’s important feedback and something we take seriously.

Regarding returns, our 90-day money-back guarantee applies to the 90-day system, as that allows enough time to properly evaluate results across a full hair cycle. That said, we always want to review individual situations carefully, especially when there are concerns around unexpected shipments or billing.

We would genuinely appreciate the opportunity to look into your account and see if there’s anything further we can do to help resolve this for you. Please reach out to us directly with your order details or the email used for your account so we can review everything thoroughly.

You can contact us at hello@kilgourmd.com or speak with a live representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

Mar 30, 2026

Thank you for taking the time to share your concerns — we understand why this would feel unsettling, and we take privacy very seriously.

To clarify, KilgourMD does not sell or directly share customer email addresses with other brands for marketing purposes. Like many e-commerce companies, we use Shopify as our platform provider, and certain data handling practices — including how browsing behavior may be used across Shopify-hosted sites — are governed by Shopify’s own systems and privacy framework, not by individual merchants.

What you’re describing may be related to Shopify’s broader advertising or tracking ecosystem, which can sometimes connect browsing activity across different Shopify-powered stores using cookies or similar technologies — even if you did not explicitly enter your email on another site. We understand how this can feel confusing or intrusive.

That said, your feedback is important. We never want customers to feel their information is being used in a way that isn’t clear or expected. We encourage reviewing Shopify’s privacy and data usage policies, as they control much of this functionality at the platform level.

If you’d like, we’re happy to answer any questions about how KilgourMD handles your data specifically, or help you opt out of certain communications. You can always reach us at hello@kilgourmd.com.

Reply from KilgourMD

Mar 30, 2026

Thank you so much for your kind words — we truly appreciate it! We’re always happy to answer questions (no matter how many 😊), and we’re glad to hear our team has been responsive and supportive whenever you’ve reached out.

Making sure you feel informed and taken care of is very important to us. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

Mar 30, 2026

Thank you for sharing your experience — we truly appreciate it. We’re sorry to hear the product didn’t deliver the results you were hoping for, especially after consistent use over three months.

Hair loss related to medications like Ozempic (often a form of telogen effluvium) can behave a bit differently, as it’s typically driven by a systemic trigger affecting the hair cycle. In many cases, regrowth depends on addressing or stabilizing that underlying cause, and timelines can vary.

We’re glad you gave the system a full and consistent trial, and we appreciate your honest feedback. If you’d ever like to discuss your specific situation or next steps, our team is always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).

Reply from KilgourMD

Mar 30, 2026

Thank you so much for your kind words — we truly appreciate it! We’re thrilled to hear you’re enjoying both the products and the customer service experience.

Providing effective solutions alongside responsive, thoughtful support is exactly what we strive for. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Mar 30, 2026

Thank you for sharing your experience — we understand how disappointing it can feel not to see changes after the first month.

At this stage, it’s still quite early in the hair growth cycle. For most people, one month is not enough time to assess regrowth, as hair follicles take time to transition and produce visible new strands. Typically, the first sign of response is reduced shedding, with noticeable regrowth often appearing closer to the 8–12 week mark with consistent use.

That said, we completely understand the frustration and appreciate you giving the product a try. If you’d like, our team can help review your routine or set expectations based on your specific situation.

You can reach us anytime at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT) — we’re here to help.

Reply from KilgourMD

Mar 30, 2026

Thank you so much for your kind feedback — we truly appreciate it! We’re glad to hear our team has been helpful and responsive in addressing your questions right away.

It means a lot to know you’re pleased with your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Mar 30, 2026

Thank you so much for sharing this — we’re truly grateful for your kind words. We’re glad Drixsey was able to step in quickly and take care of the situation for you. That’s exactly the level of service we strive to provide.

We’ll be sure to pass along your feedback to her — she’ll really appreciate it.

It means a lot to know you felt well taken care of, and we’re honored to have earned your trust. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Mar 30, 2026

Thank you so much for sharing this — we’re truly grateful for your support. It’s wonderful to hear that after trying many options, you’re finally seeing progress with KilgourMD. That kind of feedback means a lot to us.

We’re also glad our team was able to assist you quickly and courteously with your shipment issue. Providing both effective products and excellent support is exactly what we strive for.

Thank you for being part of the KilgourMD community — we’re honored to be part of your journey. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Mar 26, 2026

Thank you so much for sharing this — it truly means a lot to us.

Our goal is always to give honest, medically grounded guidance, even if that means recommending a more measured approach rather than pushing a product. Your health and getting to the right root cause always come first.

We really appreciate you recognizing that, and we’re here whenever you need us — whether that’s now or down the line. If you ever have more questions, don’t hesitate to reach out at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Mar 26, 2026

Thank you so much for your kind words! We’re glad we could step in quickly and take care of everything — that’s exactly what we’re here for.

We truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Published Mar 26, 2026

Thank you so much for sharing your experience — this is incredibly encouraging to hear! Seeing excessive shedding slow within the first 6 weeks, followed by new growth, is exactly how the hair cycle typically responds when follicles begin to recover.

We’re also glad our team has been able to support you with quick and helpful responses along the way. That combination of results and support means everything to us.

We truly appreciate you being part of the KilgourMD community. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊

Reply from KilgourMD

Mar 26, 2026

Thank you so much for sharing your experience — we’re glad to hear it’s been a positive one overall. Seeing those tiny new hairs in previously sparse areas is a very encouraging early sign that the follicles are responding, even if full thickness takes more time to develop.

We also appreciate you mentioning the staining concern. Our team is always happy to provide guidance, and we’re glad they were able to offer helpful suggestions. As a reminder, applying carefully to the scalp and minimizing contact with the hair shaft can help reduce this effect.

Thank you again for your thoughtful feedback and for continuing with the process. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊