Killer Candy Reviews 84

Excellent service from start to finish. The sweets were absolutely lovely, fresh and full of flavour. Delivery was very quick and everything arrived in perfect condition. Couldn’t be happier with my order and will definitely be ordering again. Highly recommended!

Amazing products and amazing prices. Great service arrived on time and in great condition. Sweet!

Took money straightaway from my account after two weeks for waiting on my order I emailed asking where it was I never even received a email confirmation looking at the reviews here I think it’s the same for everyone. I am now waiting on my refund . Don’t bother ordering .

Absolute disgrace.

2 lost parcels, not acceptable excuses from customer service.

Chargeback done with my credit card company today (was suppose to be done 9 days ago)

BE VERY CAREFUL BUYING ANYTHING FROM THIS COMPANY.

1 star is far too generous

Here's my activity with them

17/1/26 purchase made

19/1/26 email from them, on its way.

24/1/26 I emailed to say where was the product

26/1/26 reply recv'd
I have checked on your order and unfortunately your parcel has been lost in transit, I am really sorry about this. Would you like me to re-send your order or would you prefer a refund?

26/1/26 I replied to resend

26/1/26
I will get your sweets re-sent to you.

I am sorry for the issue that we had with your order. Things like this happen very rarely so I would like to invite you to try us again by offering you 25% off your next order with us this expires on 26/03/2026.

26/1/26
They will be sent out to you tomorrow with Evri and will be delivered in 2-3 days. They will be in touch with your tracking information.

2/2/26 My email chasing it up

Good morning, another week has passed, still no sign of the sweets.

Last Monday, you was sending to Evri (next day) Evri was going to be in touch, and the delivery should be 2-3 days (Thu or Fri).

I've had no notification from Evri what so ever, which doesn't surprise me, they are one of the worst couriers around.

Please advise

2/2/26 reply
I am really sorry; I agree that Evri are terrible - we are actively looking for an alternative courier at the moment. In the meantime I can send your order with Royal Mail if you would like or I can refund you, which would you prefer?

2/2/26 refund requested

2/2/26
I have refunded you in full. Please note that refunds can take a few days to reach your account.

I am sorry that your sweets did not make it to you. Things like this happen very rarely so I would like to invite you to try us again by offering you 25% off your next order with us

10/2/26 my email re refund.
Good morning it's been 8 days now, the refund still hasn't hit my account.
If it's not in my account by the end of the day, I'll be asking my provider for a charge back, as this is completely unacceptable.

2 lots of missing sweets and now missing money 🤬

Don't offer me any more % to purchase from you, because it'll never happen.

10/2/26 reply
I have checked on your refund and it has been processed by us. Refunds can take a few days to reach your account so if you don't receive it in the next couple of days please let me know and I can look into it further for you.

If you look online you'll find loads of other people going through the same experience.

15/3/26 In reply to your message 🤣🤣 are you comedians? You replied direct to me last week asking me to take the review down, and if I took the review down, you'd offer me a FREE SWEETS.

Ordered liquorice before Christmas and still not received it. However they have now come back to me and are delivering my order personally as I live quite close to their headquarters. You can't do better than that. Killer Candy are looking to change their delivery model to try and improve recent problems.

Do NOT recommend. I ordered sweets in mid November for Xmas and they didn’t arrive. I contacted them and was told my address wasn’t right so I sent it again and waited. Please note: the address was NOT incorrect! Then, I didn’t receive anything, again. They said, when contacted that the courier must’ve mislaid the item. They said they’d send again. Never came so I requested a refund. Said they’d refund. A month later and no refund. Chased again and they said it would take 3-5 days and when I reminded them it’s been a month and an issue for nearly 3 months - they finally refunded.
Absolutely awful experience. Would t recommend and would never use again!!

Order was lost in transit, company refunded the original item and offered free box of sweets to compensate. Small family run business

Never received my order. No dispatch notification or anything but they took the money straight away. I had to constantly email them to try and get my money back. Even after they said they had issued a refund it still took over a week for the money to reach my bank.

Ordered on the 18th and delivered 21st Jan, no problem,quick delivery and got what I ordered, no complaints ⭐️⭐️⭐️⭐️⭐️

Ordered and was told the parcel was lost in the post asked to resend which still never came now in the process of trying to get my money back. Avoid this company there no good

Please do NOT order from this company! Original item not received, offered a replacement but that never arrived and neither have I received a refund. Stopped replying to my emails so now I have had to escalate this to Trading Standards and start a Chargeback with my bank as Killer Candy have failed to send me my order or give me a full refund. They said they are changing courier companies but that isn’t the problem, the problem is with them not sending out the goods, not giving you tracking numbers of your parcels and not giving refunds!! Please do not be scammed by this company. I have given them 3 weeks to rectify this but they have failed to do anything and I am so disappointed I fell for there excuses and lies

DO NOT ORDER FROM THIS SITE

ordered sweets 2weeks before Xmas - DIDNT ARRIVE

Was promised delivery again after new year - DIDNT ARRIVE

I ordered 2 items on the 4th of December I emailed them and they finally found my order, it took a while but I recieved one of two items on the 16th December and they said the second one wasn't in stock until after christmas I am still waiting *update almost 2 months later I recieved a refund for the item

This company is a scam. Please avoid purchasing to avoid loosing money. I ordered chocolate which I didn't get. They offered a refund or resend. I requested to resend. They didn't resend. Later, they stopped responding and didn't refund at all. It's a scam. I am not sure whether these types of companies need to be reported to the police.

No delivery? Asked where it was to be told it got lost in transit. Then told it would come in a few days. Never arrives?

I got exactly what I ordered and was happy with packaging. Delivery took slightly longer than expected but I got it in time for when I needed it.

Great selection, great service, arrived really quick (which I was dubious of due to ordering so close to Christmas). Really pleased

I made the mistake of opting for the 'ready made' pick and mix bags. 3 x 1 kilo bags of rubbish sweets, poor selection in both the vegan and non-vegan choices. The non vegan bag was a quarter full of those huge, disgusting false teeth things...all of those went in the bin.
The sweets weren't terrible but the selection was. I don't think I'd buy again but, if you do, make your own selection