Killer Candy Reviews 84

Please avoid this company like the plague, they don’t deliver what you ask, then pretend to send real ones, then lie to say they are the ones you’ve asked for, and so ask for refund and 1 week later I’m still waiting for it.. ordered the sweets in feb 2025!!!
AVOID AVOID AVOID AVOID AVOID AVOID

Scam company… first order ‘lost in transit’ supposed to be sending more… nothing… now no reply.

I recieved my order within two days and the sherbet crystals are delicious!!

DO NOT USE!
FAKE!
I had ordered from them on 21/01/25.
It is now 13/03/25 and I have received nothing.

I have waited for an order and response from emails no response I now waiting for an order that was over 2weeks ago!
I have asked for a refund no response
I will not recommend to order as poor customer service and no refund as up to now!

I have had an order for over a month for multiple items and I have not recieved my items and the company refuses to respond to emails

Good delivery very fast all sweets sent no issues would use again

Placed an order for 2 items.. they arrived. Both items wrong. Contacted them. Said they would send out the correct items. 1 week went by. Nothing. 18 emails later, they collected the wrong parcel. Still not received my original order. Was meant to be for a birthday present.
Ordered on the 13th of February. Finally Recieved today on the 6th of March.
Quality of the sweets are good. But a nightmare of a company to deal with

Good range, reasonbly priced and quick delivery! Thank you!

My missus has been after these for ages and the Skeleton jar was a bonus it arrived fast and in good packaging

Not surprised they're rated 2 and a half stars. I bought some Scotch Tablet a few weeks ago and when I opened the packet it smelt like cheese when it's going off and tasted the same aswell. I contacted them and the women who replied kept being sarcastic and finally after a week she said I could have a refund if I sent it back. I already told her previous to that I suffer bad from anxiety so when I said I don't want to have to send it back she did say she'd have it collected as she didn't believe it was bad. I literally threw it away and had to take it out of my outside bin after numerous emails back and forth, I thought I'd prove her wrong but the thought of having to listen out for a delivery driver put me off sending it back. Shocking customer service and product and she said no company would send a refund without getting the product back which is a lie

I ordered sweets from this company a month ago. Freya did reply to say package was lost and would resend. It was promised that Royal Mail would be delivering in a couple of days. Still no item.

I previously wrote a bad review for this company as the order was wrong and no replacement arrived. Although the customer service was very responsive. I have waited over a month for this to be rectified. Today I finally got my replacement that made me very happy. Thank you rectifying the problem.
Many thanks
Shelley

No sweets delivered despite ordering over a week ago , two emails no reply . Was a present for valentine's day so very disappointed , dreadful customer service

Terrible company.

If I could score 0 I would, what an absolute nightmare of a company.

Ordered early January for a birthday present for them not to arrive, when emailing the company they told me they had been lost and would send a replacement, a full week had passed and still nothing, emailed again to be told they had run out of some of the sweets I had picked and order was coming next day, when they got the sweets in they would send next day, 13 days later still nothing! Save your time, money and go elsewhere.

I would like to tell you all. Just how much l love these Suger Free Chews. They are so morrish l simply cannot stop eating them. Please if you love Spearmint. These are the ones for you. It was my 1st purchase from Killer Candy. I must say. They gave my regular updates. Plus prompt delivery. I certainly will be buy these Spearmint Chews. They are Gorgeous in fact my brothet is hooked on my Sweets. He is older then me and ssaid. He used go buy these. But had not seen them since. SO KILLER CANDY TO ME IS A REALLY GREAT COMPANY WITH EXCELLENT COMMUNICATION.
SINCERE THANKS FOR A GREAT SERVICE. PLUS I WILL EXPLORE YOUR OTHER AMAZING SWEETS
ELIZABETH FARRAH-ATKIN.
🫂💜🫂

Order was placed over 22nd of jan was told it has been lost so sending out a new one and still not recuved my order never had such a bad experi3nce with a company and their customer service will never use again!

First order never arrived, but refund received and I reordered. Sweets arrived today and Freya was extremely helpful.

Couldn’t ask for more.

Order never came
Emails rarely answered
Lies told
Thank goodness Paypal money return was the only efficient transaction in the whole thing
Definitely shop elsewhere