KILLSTAR Reviews 51,282

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting that items exceed expectations and are well-made. The delivery service is frequently highlighted for its speed and the careful, beautiful packaging of orders. Many consumers appreciate the unique and distinctive style offered, along with the good value for money, especially with available offers and sales. However, some people were dissatisfied with the quality of certain items, describing them as poor or not matching product descriptions. A few customers also mentioned issues with sizing, finding items either too small or too large, and some experienced problems with returns, particularly regarding shipping costs.

What people talk about most

Product

Consumers generally find products to be of good quality and value. Many reviewers praise the unique designs,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent and high-standard items,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise quick delivery,... See more

Price

People report ambiguous experiences with price. Many customers praise the affordable prices, good quality,... See more

Based on these reviews

Rated 4 out of 5 stars

lovely dresses and can have good sale however fabrics used are often not great, blend of poliester and elastic, makes it stretchy but not very breathable

Rated 5 out of 5 stars

I’m a regular customer and I love Killstar clothing and accessories. Everything is such good quality and I’ve always found that the products in real life, look so much more impressive. Their attentio... See more

Rated 5 out of 5 stars

This is my most favourite shop for Gothic/alternative clothing. Everything is so different from any other shop and I always get compliments whenever I am out and about. People always ask where I get m... See more

Rated 5 out of 5 stars

I have recently started using Killstar and their clothes are really lovely quality ... arriving beautifully packaged. Returns are simple to arrange if required but be aware you pay for returns. Howeve... See more


Company details

  1. #139 of 257 best companies in Ladies' clothes shop

Written by the company

Clothing & Lifestyle company with a twist of darkness, channeling emotional power and raw energy into every thread.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51K reviews

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Rated 5 out of 5 stars

I love the plush collection I wish I…

I love the plush collection I wish I was one of the few that got your PR list as I see people who don't follow you or appreciate what you send or don't even know what they are getting they are letting you down I feel but I love your stuff and will continue to collect them all lol

16 February 2026
Rated 1 out of 5 stars

At this point just buy from shein

At this point just buy from shein. They're definitely making the clothes in the same factory with zero quality control. Makes sense their sizes are all smaller than they should be because they're using Chinese standard sizes.

Goths hate this brand now it's embarrassing to wear Killstar anymore.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Far to small, not the dimensions from the size guide.

The top was extremely small and did not match the dimensions from the website size guide. I was very disappointed.

20 February 2026
KILLSTAR logo

Reply from KILLSTAR

Hi Tony, we're really sorry to hear the top didn't fit as expected. Thank you so much for taking the time to provide us with feedback on this!

Rated 5 out of 5 stars

The best online shop for gothic and…

The best online shop for gothic and alternative wear. Great designs and quality and they always have a sale with bargains!
Please just bring in premium delivery for faster access to our goodies!
Sizing could be more consistent, but you get used to it after a few orders - make sure you read the reviews on whether to size up or down.

13 February 2026
Rated 4 out of 5 stars

Quality clothing

Quality clothing. I had a couple of different hick ups with my first 2 orders, I found dealing with customer service very easy and they are on the ball both issues were resolved quickly with a few options offered for my decision. I found another delivery was a little delayed this was at a very busy sale time of year. But taking in to account the generous sale discount on my order I didn't mind the delay and was very happy with my order and it hasn't put me off re ordering

19 February 2026
Rated 5 out of 5 stars

Great website

Great website
Great customer service
Amazing products I could and will spend a fortune

18 February 2026
Rated 4 out of 5 stars

Good

Product arrived on time and looked like picture. The zip was a bit stiff and not used product yet.

18 February 2026

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