Clearly and expensive tour group, but we goy what we paid for. first class transportation. Wonderful tours with knowledgeable pleasant drivers and guides. In a limited time with wedding commitment... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our tour was excellent with planning and communication before and during our trip. It was not too busy nor too slow. We were able to make a change or two during the tour with the local guides as well.... See more
Company replied
Original Travels did such an incredible job with planning our Morocco trip! They were so accommodating with our requests and really planned our itinerary around what we wanted. Our driver, Soufiane, w... See more
Company replied
Highly recommend letting kimkim plan your adventure. Everything went smoothly, the guides and excursions were amazing, and the hotels were perfect. Having all the details handled by kimkim let us tota... See more
Company replied
Company details
Written by the company
Book unique trips, customized to your needs, with the help of reliable local travel specialists.
Contact info
Boulder, United States
- 1 (833) 546-0880
- team@kimkim.com
- kimkim.com
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well planned Norway trip
Our trip to Norway was the third or fourth trip we've used Kim Kim's services for and we were again very pleased. Alex and Nick were responsive during the trip planning phase and happily answered the many last minute questions we had. We found interfacing with the system Kim Kim uses to help you communicate with trip planners very easy to use and love how it shows very clearly all aspects of your trip. I also really liked using the new Kim Kim app, especially on the ground in Norway when we wanted to look up information very quickly.
14 July 2025
Reply from kimkim
HI Deborah!
Thank you so much for your continued trust in kimkim and for sharing your positive experience with us! We’re thrilled to hear that Alex and Nick provided helpful and responsive support throughout your trip planning for Norway. It’s great to know that you found our platform—and the new kimkim app—easy to use and valuable for accessing your itinerary while traveling. We truly appreciate your loyalty and look forward to helping you plan many more adventures in the future!
Best,
The kimkim Team
Great excursions, confusing itinerary
The excursions were great. The write-up of each excursion was overly descriptive, however some of the logistics were unclear. The logistics are the most important part. I know going to the top of the Alps will provide great views. I don’t need 3 paragraphs explaining how awesome the views will be. I need to know where to meet who and at what time. Sometimes the writeup would mention a “guided tour”. When I asked where we’d meet the guide and at what time, I was told it was a “SELF guided tour”. The self is the most important part of the logistics. Also, some days we had nothing planned while other days we had WAY too much planned. If/when we don’t have anything planned, we were given a bunch of writeups about suggested activities, but it wasn’t clear that none of these were actually planned. So we had to read through all this fluff only to realize we didn’t have anything actually planned. I wish it had said NO PLANNED ACTIVITIES TODAY. HERE ARE SOME SUGGESTIONS. Something like that. Then one day we woke up in trieste, Italy and the writeup said to enjoy a breakfast in Vienna. Vienna was a 4.5 hour drive. Then we had an excursion planned for 3pm. So, basically, we were told to get up, drive 4.5 hours, THEN have breakfast, then do an excursion. There was just SO much written and the basics were unclear. I outsource trip planning because I’m not good at it, but this itinerary required SO much analysis and reading that it almost defeated the purpose. I was so stressed out by the time the actual excursions happened.
4 July 2025
Reply from kimkim
Hi Karolyn,
Thank you very much for your honest and thoughtful feedback. We’re glad to hear you enjoyed the excursions themselves, but we’re truly sorry that the logistics and clarity of your itinerary did not meet your expectations. Your insights on how our activity descriptions could be more concise and focused on the essentials—such as meeting times, locations, and whether excursions are self-guided or guided—are extremely valuable to us.
We also understand your frustration with the uneven pacing of activities and the confusion regarding suggested versus planned activities. Clear labeling and straightforward communication would certainly make the experience much smoother and less stressful, and we appreciate your specific examples. We’re also sorry for the mix-up regarding the timing and location of breakfast and activities, which led to unnecessary confusion.
Your feedback will be shared directly with our team, as we are always striving to improve the travel experience for our customers. Thank you again for taking the time to share your experience and helping us understand where we can do better. We hope we’ll have the opportunity to show you an improved experience on your next trip.
Best,
The kimkim Team
It does deserves 4.6 to 4.7 stars.. good trip, great experience
I wish I could give 4.6 to 4.7 stars, the few downsides and the reason why I did not give 5 stars is because I felt like some of the activities suggested were a little bit too touristy and were fitting into the touristic plan, I would have wished a little bit more authentic experience such as no market at all vs the one we went to in BKK in China town.. and I would have rather seen the Thailand street food market than the Chinese one. Even though there is a large Chinese population in Thailand, I was more drawn on tasting the Thai food. It was pouring rain that evening, and we barely ate or saw anything and it took over 1 hour to get back to the hotel due to the rain and traffic.. I would have rather have for it to be cancelled or be provided with an alternative suggestion.
Also, A little bit more information and guidance on what to expect, driver, people waiting for us at the airport, tips expectations, type of credit cards accepted at the hotels, etc.. would have been helpful
For booking online and not seeing or speaking to anyone, the trip was well organized and we saw a LOT of things. We had a few private guides for us and learned a lot throughout our trips. I heard of a chanting monk event in Chang Mai, which is something I would have liked to attend to experience the local culture. The best hotel, location and amenities was in Chang Mai, which is the city we also had the best time and experience, especially at the elephant sanctuary where we fed and bathed them... The hotel in Phuket was great but a bit far from the downtown area, the hotel had shuttle but only 1 every hour so we ended up having to take a cab. Overall, though, great trips, well-organized. Great guides and our driver in BKK was amazing.. I will recommend Kim Kim.
8 July 2025
Reply from kimkim
Hi C. C.!
Thank you so much for taking the time to share such thoughtful and detailed feedback. We truly appreciate your honest insights about your experience—it’s helpful for us as we continually strive to improve our service. We’re glad to hear you enjoyed the organization of your trip, the private guides, and had memorable experiences, especially in Chiang Mai.
We understand your desire for more authentic and locally-focused activities, and we’re sorry to hear some elements felt too touristy or didn’t fully match your preferences. Your suggestions about offering alternative experiences in case of bad weather and providing more detailed pre-trip guidance are excellent, and we’ll make sure to pass them along to our local specialists for future improvement.
We’re thrilled you enjoyed the hotel in Chiang Mai and had such a great experience at the elephant sanctuary. Thank you as well for recognizing the efforts of our guides and your driver in Bangkok. Your recommendation means a lot to us, and we’d love the opportunity to help you discover even more authentic experiences next time.
Best,
The kimkim Team
No hiccups.
7 July 2025
Unprompted review
Reply from kimkim
Hi Satyan!
Thank you for your feedback! We're glad to hear everything went smoothly with your trip. If you need help planning your next adventure, we’re here for you.
Best,
The kimkim Team
Would definitely use KimKim again
Everything was so easy. It was awesome not having to worry about finding transportation. Anywhere we arrived we had a driver waiting for us with a sign with our names on it. Our agent, Tina was always available during the planning and during travel to answer any questions we had. Our guides were so informative and accommodating. We absolutely loved Beti, in Bangkok. Our driver, Mr Nu, was very helpful with a timing change for our transfer to the airport. This trip couldn't have gone more smoothly, which says a lot since we were on the other side of the world!
19 June 2025
Reply from kimkim
Hi Alison!
Thank you so much for your wonderful review! We're delighted to hear that your trip went so smoothly and that you enjoyed seamless transportation and attentive support throughout your journey. It’s great to know Tina was always available to help, and that both Beti in Bangkok and Mr. Nu made such a positive impact on your experience. We’re thrilled that everything exceeded your expectations, and we hope to help you plan another easy and memorable adventure in the future!
Best,
The kimkim Team
First and NOT last kimkim experience
This was my first time using kimkim and I enjoyed every aspect of the experience. I appreciated how closely the team worked with me on curating a trip for me and my fiancé. The resulting detailed itinerary and local recommendations were perfect. During the trip, the host was flexible and quick with last-minute accommodations when I needed to add another day due to unforeseen circumstances on my end. Overall, my travel host was attentive and responsive. Kimkim was an excellent value!
I have already recommended kimkim to family, friends and even new people I met during my trip. I plan on using kimkim again. Thank you!
1 July 2025
Reply from kimkim
Hi Donna!
Thank you so much for your thoughtful review! We're thrilled to hear that your first experience with kimkim exceeded your expectations and that you appreciated the personalized itinerary and local recommendations. It's wonderful to know our team was flexible and responsive during your trip, ensuring everything went smoothly even with last-minute changes. Your recommendation to family, friends, and fellow travelers truly means a lot to us. We look forward to helping you plan your next adventure!
Best,
The kimkim Team
Great tour experience in Thailand
Great tour experience in Thailand. We very much enjoyed the experience.
Our tour guide Nuii and driver Mr Kai were exceptional. They made us feel welcomed and provided a great experience. At the end of our trip we felt we knew them for a long period of time.
During the trip we had a tooth accident and Nuii and Mr Kai went above and beyond to help us find a dentist to fix the tooth. Would highly recommend asking for Nuii and Mr Kai if you visit the area !
The attention to detail such as having new fruits for us to try and having refreshments were a plus after a long day of walking in the heat.
1 July 2025
Reply from kimkim
Hi Carlos!
Thank you so much for sharing your wonderful experience! We're delighted to hear that your tour in Thailand was so memorable and that Nuii and Mr. Kai made such a positive impression. It’s heartwarming to know they went above and beyond to assist you during your tooth accident and made you feel so welcome throughout your journey. We’re glad the little touches, like trying new fruits and refreshments, added to your comfort and enjoyment. Thank you for your recommendation—we hope to help you create more amazing memories on your future travels!
Best,
The kimkim Team
Best Iceland trip ever!
Èric was great to work with from beginning to end! He helped me plan the exact trip I was dreaming of for our family. His plans were detailed and he had more than enough options for us to do everyday. My only regret is there was never enough hours in the day! Our accommodations were fabulous. The only thing about the accommodations I would suggest for next time is more details communicated or passed onto us about checking in at every destination.
10 June 2025
Reply from kimkim
Hi Aubrey!
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Èric helped you plan the perfect trip for your family and that you enjoyed both the detailed itinerary and your fabulous accommodations. We also appreciate your thoughtful suggestion about improving the communication around check-in details at each destination. Your feedback helps us continue to enhance our service. We hope to help you make even more amazing memories on future adventures!
Best,
The kimkim Team
I feel like we paid a lot of money for…
I feel like we paid a lot of money for nothing. One out of four hotels was amazing. We did not receive prompt support when we had a flat tire. There was a mix up on a automatic vs. Manual car. The car ended up being almost twice as much as was quoted. We made it clear that this was the first time over the Atlantic for half of us and we thought a travel agent would be helpful. After this experience I would not use a travel agency again. They did not help look out for us. Luckily the group of girls I was with was full of strong independent women. Otherwise, our trip would have been ruined.
23 June 2025
Reply from kimkim
Hi Jackie!
Thank you for taking the time to share your honest feedback, and we’re truly sorry to hear about your experience. We regret that the accommodations, car rental issues, and lack of timely support did not meet your expectations—especially since you were counting on expert guidance for your first trip across the Atlantic. Your experience is not reflective of the standard of care and support we aim to provide.
We’re especially concerned to hear about the hotel quality, the car rental mix-up and unexpected costs, and the delayed assistance you received during a stressful moment. Your comments will be shared with our team so we can address these issues internally and prevent them from happening in the future.
If you’re willing, we’d appreciate the opportunity to discuss this further and see how we can make things right. Please contact us directly with your booking details so we can look into your case.
Thank you again for your valuable feedback.
Best,
The kimkim Team
Scotland
Everything was set up nicely and when we needed some changes Salome took care of us.
26 June 2025
Reply from kimkim
Hi Bruce!
Thank you for your kind feedback! We're glad to hear that everything was arranged smoothly and that Salome was able to assist you promptly with any changes. We appreciate you choosing kimkim and look forward to helping you with your future travels!
Best,
The kimkim Team
Great travel partner
Kimkim created a well planned driving tour of Scotland for us. The hotels were very nice, suggested activities were very interesting, and details were easy to follow. They were very available with advice alternative arrangements when a few glitches occurred. I highly recommend them as travel planner and advisor.
26 June 2025
Reply from kimkim
Hi H. Lane!
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your driving tour of Scotland and that the hotels, activities, and itinerary details met your expectations. It's great to know our team could provide support and alternative arrangements when needed. We truly appreciate your recommendation and look forward to helping you plan more memorable adventures in the future!
Best,
The kimkim Team
Private car drivers/ guides were…
Private car drivers/ guides were excellent. Tour around Leknes was spectacular. Viking Museum was excellent. The two rorbuer that we stayed at were very nice although the Reine Rorbuer room was quite small. However, the Spinoza Rorbuer room was very large/comfortable.
Because of a delayed landing by SAS inbound to Bodo from Oslo we missed our connecting flight to Leknes and had to spend a night in Bodo. Can we be partially reimbursed for the cost of this trip?
19 June 2025
Reply from kimkim
Hi Robert!
Thank you for sharing your feedback and for your kind words about our private drivers, guides, and the tours around Leknes. We’re glad you enjoyed the Viking Museum and the accommodations, and appreciate your detailed comments about the rorbuer.
We are very sorry to hear about the flight delay and the inconvenience it caused, including the extra night in Bodo. We understand how frustrating this must have been. For reimbursement requests, especially those related to interruptions caused by airline delays, we recommend contacting both the airline and your travel insurance provider if you have coverage, as they often handle these types of claims directly.
However, we’d also like to look into this for you. Please reach out to our customer support team with your booking details and receipts for the additional expenses, and we will review your case and assist however we can.
Thank you again for bringing this to our attention, and we hope to resolve this matter promptly.
Best,
The kimkim Team
Reply from kimkim
Hi Marlene!
Thank you for your feedback! We're glad to hear that everything was easy and that you appreciated the good communication. We hope to help you plan more great trips in the future!
Best,
The kimkim Team
A little too fast-paced...
I didn't know what to expect since I had never used an agency like Kim Kim before. Overall, I was satisfied, but there are a few things I would comment on to make the trip even better.
For starters, I regret moving hotels so many times. We spent no more than 2 nights in a row at any given location, which got very tiring at the end with having to always pack up everything before we moved to the next city. We got pretty good at our routine, but fewer venue changes would be better.
Secondly, we came during the hot season, which we knew going into this. However, the first 3 full days of our trip each had a pagoda or temple visit, which requires long pants and shoulder covering for the ladies. It made hot days even hotter, and was a little frustrating because the other activities we were doing those days involved a lot of outdoor walking/stair climbing in the summer sun and heat. We didn't have time to change outfits on most of those occasions, so we were stuck wearing our long clothes most of the day.
Lastly, the car we had in the south was a little cramped for the three of us (me, wife, and daughter). We all had to squeeze in the back, whci was fine for short trips but not great for the long drive between Saigon and Can Tho.
Overall, I think we planned too many activities at the start of our trip in the north, as we had to cut some days short due to exhaustion. The south was better balanced, and as a result much more enjoyable.
Some of these issues were us not knowing what we wanted going in, but I think a little more detail about timeline in the sample itineraries would be helpful in making sure we knew what we were getting in to.
Would still recommend, and we still had an amazing vacation to Vietnam.
11 June 2025
Reply from kimkim
Hi Aleron!
Thank you so much for your thoughtful and honest feedback. We’re glad to hear that you had an amazing vacation in Vietnam and that you would still recommend us. Your detailed comments are incredibly valuable as we strive to create the best possible experiences for our travelers.
We appreciate your notes about hotel changes, the balance of activities, and the car comfort during longer drives—these are important considerations that we’ll be sure to address in future planning and recommendations. We also understand how itinerary pacing and clearer details can make a big difference, especially in warm weather conditions.
Thank you again for sharing your experience. We hope to assist you with your next adventure and make it even better!
Best,
The kimkim Team
Wonderful tours and not a wasted…
Wonderful tours and not a wasted moment. Throughout London, York and Edinburgh we were taken care of. We were treated to both the tourist sights and the ancestral locations that meant so much to us. Thank you for coordinating these tours and the necessary transportation. Everything was spot on.
9 June 2025
Reply from kimkim
Hi Mark!
Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your tours throughout London, York, and Edinburgh, and that we could help you experience both the iconic sights and the meaningful ancestral locations. It's fantastic to know that everything went smoothly and was exactly as you hoped. We appreciate your kind words and hope to help you plan another memorable journey in the future!
Best,
The kimkim Team
Tailor trip and follow up throughout…
Tailor trip and follow up throughout the trip to make sure everything is catered for. Thank you for an amazing trip!
3 June 2025
Reply from kimkim
Hi Uyen!
Thank you for your kind words! We're delighted to hear that you enjoyed your tailor-made trip and appreciated our ongoing support throughout your journey. It was our pleasure to make sure everything was taken care of for you. We look forward to helping you plan your next adventure!
Best,
The kimkim Team
London and Paris
We used KimKim for our trip to Greece in 2024 and that trip was a 10+, absolute best trip of our lives with first class service and tour guides at every location.
London was planned well with tickets to Tower of London, changing of the guard, Westminster Abbey (key sites) and flexibility to explore museums and local markets
the Park Plaza hotel was a nice space (helpful to have breakfast included and a gym) but the location is far away from both a metro station and from the city center AND the service was poor-- the staff were rude. would not stay there again based on the staff
travel between london and paris on the Eurostar was perfect
Hotel in Paris was lovely- easy walk to the Eiffel tower, breakfast included and the staff were kind
we relied heavily on Uber in Paris as the city is quite spread out despite 10+ miles of walking everyday and we did not have transport arranged for most activities.
It would have been helpful to have had timed entry through KimKim for the various sites in Paris: Notre Dame, Sacre Coeur, St Chappelle, the museums. We arranged all of this on our own while we were in country
Kimkim was useful for most activities in London and for transport between london and paris, less useful for the experiences in Paris
4 June 2025
Reply from kimkim
Hi Stephali!
Thank you so much for taking the time to share your thoughtful and detailed feedback. We’re delighted to hear that your trip to Greece was an absolute highlight and that you enjoyed first-class service and knowledgeable guides throughout your journey. We’re also glad to know that your trips in London and Paris included memorable experiences, and that your travel between the cities went smoothly.
We appreciate your comments regarding the Park Plaza hotel in London and are sorry to hear that the location and service did not meet your expectations. We’ll certainly take this feedback into consideration for future recommendations. We’re also grateful for your suggestions regarding timed entry tickets and pre-arranged transport in Paris. Your insights help us improve and provide an even better experience for our travelers.
Thank you once again for traveling with kimkim. We hope to have the opportunity to assist you with even more seamless adventures in the future!
Best,
The kimkim Team
If you want a fully joined-up trip choose Kimkim
If you want a fully joined-up trip, then from start to finish Kimkim make your travel plans seamless. Every connection happened just as it was arranged.
The local knowledge is second to none so you get to visit wonderful locations.
This is the 4th time we've used them! Great service again. Thank you
26 May 2025
Reply from kimkim
Hi Kim!
Thank you so much for your continued trust and loyalty! We're thrilled to hear that your fourth trip with kimkim was once again seamless and enjoyable. It's wonderful to know that our team's local expertise and attention to detail helped make your travels smooth and memorable. We truly appreciate your kind words and look forward to creating more amazing adventures together.
Best,
The kimkim Team
We had a great time in Edinburgh thanks…
We had a great time in Edinburgh thanks to Kimkim. We did a walking tour and a food tour. Xavier and Tamara were outstanding guides.
3 June 2025
Reply from kimkim
Hi Joe!
Thank you so much for your kind words! We're delighted to hear that you had a great time in Edinburgh and enjoyed both the walking and food tours. It’s wonderful to know that Xavier and Tamara made your experience outstanding. We appreciate your feedback and look forward to helping you plan your next adventure!
Best,
The kimkim Team
Best adventure
We had the most amazing vacation. Dalia did a fantastic job and was always available to assist us.
17 May 2025
Reply from kimkim
Hi Maria!
Thank you so much for your wonderful feedback! We're delighted to hear that you had an amazing vacation and that Dalia was able to provide fantastic service and support throughout your trip. Your satisfaction means a lot to us, and we hope to help you plan another unforgettable adventure in the future.
Best,
The kimkim Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.