The sheets arrived quite quickly and were a more generous size than the one originally supplied with the basket, so can be tucked in better. We accept that such items should always be washed before us... See more
Company replied
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See what reviewers are saying
Good quality moses basket at a great price. Delivery was very fast. My only critique would be your website is very buggy. The 10% off welcome discount popup keeps appearing, reset password didnt w... See more
Company replied
Ordered a beautiful moses basket. Unfortunately it came with a stain. Unsure how it happened. Contacted kinder valley. They were happy to send replacement covers free of charge and was kind enough to... See more
Company replied
Some screw holes in the Moses basket rocker I received were not aligned, so I emailed a photo and received a reply immediately with apologies and a commitment to replace the parts straight away. I rec... See more
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Company details
Written by the company
Kinder Valley are an independent company which specialise in Pregnancy, Baby and Toddler products for all nurseries and homes. With over 30 years experience in nursery products we have an amazing team of designers and manufacturers who are dedicated to producing the highest quality products at the best price. Our range includes Moses Baskets, Moses Basket Stands, Cots, Cotbeds, Toddler Beds, Nursing Pillows and many more. All our products are designed in the UK, local to Birmingham. We have rigorous testing procedures on all our products to ensure they conform to British Standards, one of the highest standards in the world.
Contact info
Birmingham, United Kingdom
- kinder-valley.com
3.6
Average
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Grandma to be
Felivwry took some time and was not informed about delay until I contacted them to chave it up. However pleased with items when they arrived
5 May 2022
Reply from kinder-valley.com
Hello
We apologise that you have had trouble with your order arriving and can confirm that there seem to have been delays with this order.
We are happy to hear that you are pleased with the items.
Many thanks
Kinder Valley
In time and it fits well
4 May 2022
Reply from kinder-valley.com
Hello,
Thank you very much for the review. We're glad you're so happy with our service and products!
Many thanks
Kinder Valley
White cot
I bought the white cot and very happy with my purchase it's very easy to put together
27 April 2022
Unprompted review
Very helpful Great product.
22 April 2022
Reply from kinder-valley.com
Hi JMoore
Thank you for 5 star review. We're glad you're so happy with our service and products!
Many thanks
Kinder Valley
Really fast delivery
22 April 2022
Reply from kinder-valley.com
Hi
Thank you for the positive 5 star review!
Many thanks
Kinder Valley
Good quick turnaround on my order
11 April 2022
Reply from kinder-valley.com
Hi Mrs Simpson
Thank you for the positive review. We always aim to deliver as quickly as possible.
Many thanks
Kinder Valley
Great items sepedy delivery
2 April 2022
Reply from kinder-valley.com
Hi
Thank you for the 5 star review!
Many thanks
Kinder Valley
Best pillow I ever slept on.
I received my pillow within the estimate delivery time. I'm really happy with the product. The pillow is very comfortable and eases any back and neck pain. I consider using it even when I m not pregnant.
31 March 2022
Reply from kinder-valley.com
Hi Alexa,
Many thanks for your positive review!
We are so glad that the pillow has eased your back and neck pain and want to thank you for purchasing from us.
Kind regards,
Kinder Valley
Reply from kinder-valley.com
Hi Martin
Thank you for the positive review!
Many thanks
Kinder Valley
As a service we often need to purchase…
As a service we often need to purchase supplies in for families in need. I am thankful of found your direct site, rather than purchasing from an another online supplier which was asking for a vast amount for postage on each unit! I will be purchasing direct in future.
thanks
18 March 2022
Reply from kinder-valley.com
Hi
Thank you for such a great 5 star review! We're are glad you are so pleased with your order!
Many thanks
Kinder Valley
Wrong item sent but the customer…
Wrong item sent but the customer service advisor was really helpful and has sent another item which we are waiting for.
15 March 2022
Reply from kinder-valley.com
Hi
We apologise that you received the wrong item for your order and have passed this on to the relevant team to see why this has happened.
I have talked to our customer service department and can confirm that the correct order has been dispatched for you.
Many thanks
Kinder Valley
Seriously crap quality
Moses basket purchased via ASDA - piece of SH**. I'm no snob on quality and buy many things from ASDA, but this was beyond belief un-usable. Would have been a waste of money at £10, let alone near £30! :(
10 March 2022
Unprompted review
Reply from kinder-valley.com
Hello Holly
We are apologise that you were not happy with your purchase and feel that the item was unusable.
Please do get in contact with our customer service department at sales@kinder-valley.com if you would like to talk through your order.
Many thanks
Kinder Valley
Reply from kinder-valley.com
Hello Sarah
Thanks for the great review!
We also design and craft our bedding's from the softest of fabrics to help send your little one off to sleep.
Many thanks
Kinder Valley
Ordered this product over a week and a…
Ordered this product over a week and a half ago! Delivery meant to be within 3 to 5 days….
Emailed them and got told it would be dispatched last week! Which apparently it was on Friday!
Been checking parcel force all weekend to find out that they still haven’t received the product…
Called company back and said it would be with parcel force today….
I hope it is…. Never had so much trouble in an order being sent ….
7 March 2022
Reply from kinder-valley.com
Hello
We apologise that you have had trouble with your order arriving and can confirm that there seem to have been delays with this order.
I have just talked with our customer service team and they have confirmed that the order arrived on the 9th March.
Many thanks
Kinder Valley
Pod moses basket bedding
Bedding that is meant to fit pod moses basket is to small .... and doesnt fit on hood on one side
Expensive so I am disappointed
6 March 2022
Reply from kinder-valley.com
Hello Angelika
We apologise that you are having issues with your bedding set.
Please can I advise you to contact our customer service team at Sales@kinder-valley.com so we can find a solution for you.
Many thanks
Kinder Valley
Avoid!
Avoid!
No dispatch email, had to email to ask where the item was. Told it was being dispatched the next day, never arrived! Emailed again to be told the tracking hadn’t updated so the item must be lost! Very bizarre! Did get a refund but very disappointing, would never order again, don’t think the item was ever sent! Do not recommend!
5 March 2022
Reply from kinder-valley.com
Hello Victoria
We apologise that you did not received a dispatch email and have passed this on to the tech team.
I have spoken to the customer service team and they have confirmed that the order does seem to have been lost within the delivery system and have processed the refund on the 04/03/2022.
We hope you can give Kinder Valley another chance!
Many thanks
Kinder Valley
Very pleased
Very pleased. It arrived very quickly and the quality is great. I was so glad I went for the more expensive mattress, definitely worth it. It's a really good product and very reasonable price.
11 February 2022
Reply from kinder-valley.com
Hi Andrea
Thank you for the great review! We always aim to make each type of mattress affordable, supportive and comfortable.
Many thanks
Kinder Valley
Perfect!
Really pleased with the waffle Moses basket sheets, wasn’t sure if it would fit my Moses basket but looks brilliant quality and was an absolute bargain. Really happy!
6 February 2022
Reply from kinder-valley.com
Hi Jessica
Thank you for the 5 star review!
Many thanks
Kinder Valley
Order has yet to arrive with little…
Order has yet to arrive with little communication.
5 February 2022
Reply from kinder-valley.com
Hi
We apologise that your order had not arrived. After speaking with our customer service team, we can confirm that the order was delivered as of today.
Many thanks
Kinder Valley
Such a very fast service and very…
Such a very fast service and very pleased with my purchase thank you
3 February 2022
Reply from kinder-valley.com
Hello John
Thank you for the 5 star review! We're glad you're so pleased with your purchase!
Many thanks
Kinder Valley
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