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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the products, describing them as well-made, sturdy, and beautiful, often exceeding expectations. Reviewers frequently mention that the items are great educational tools and gifts, with children loving the designs and vibrant colors. The ordering process is generally found to be easy, and some people received their items quickly. However, many customers express significant dissatisfaction with customer service, reporting unresponsiveness, lack of support, and issues with tracking orders. There are numerous complaints about orders not arriving, being delivered incorrectly, or experiencing significant delays, despite advertised shipping times. Some reviewers also received products that were not as ordered, had missing parts, or showed signs of poor craftsmanship like peeling paint.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers praising the items as "very... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over orders not... See more

Quality

Users describe positive interactions with quality, with many reviewers finding products to be very nice,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising easy ordering and... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as horrible,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the product just wished there were more updates on when the product would arrive. I received 2 items real quick but was never sure if the other 2 were coming. I called and get the update just w... See more

Rated 4 out of 5 stars

Grandson will grow into this toy. Still a little bit young for him.

Rated 5 out of 5 stars

I was a bit skeptical ordering my nephew’s name puzzle from here but this was an amazing gift, really high quality and vibrant colors! Loved it!


Company details

  1. Childrens Toy Store

Written by the company

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.


Contact info

3.3

Average

TrustScore 3.5 out of 5

386 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Ordered 4 glass ornaments for Christmas…

Ordered 4 glass ornaments for Christmas last year. Two came with correct "First Christmas" dates. Two were incorrect. Company corresponded first few contacts the first of this year, but am no longer receiving responses to my calls or emails. Ended up just making labels with correct dates to cover up the wrong imprinted dates. Disappointed with customer service

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Never received!!

ordered a fathers day gift for my husband. Says it was delivered, but I never received the order. Have emailed several times and get no response. Definently not recommended.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

No customer service

Placed a custom order on June 3, 2025. I have a confirmation email & my credit card has been charged. My order number does not work on their website & I can't get any status of when my order will arrive. Terrible customer service!

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Definitely a scam

Definitely a scam, ordered some hats, said they were delivered never received, money was immediately deducted on the day I ordered, have contacted multiple times no response

21 May 2025
Unprompted review
Rated 2 out of 5 stars

Slow delivery from China

Wish I had known how many weeks the delivery was going to be from China. The “First Easter” gift I ordered more than two weeks ahead did not make it in time.

5 April 2025
Rated 1 out of 5 stars

Horrible experience

I placed an order on 4/3 for an Easter gift. Email stated it would ship in 5 days. No further updates from the company, no tracking information, no legitimate contact information. Payment was deducted immediately from my account. Will resort to legal action if needed. Definitely a scam company.

3 April 2025
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order. I contacted through email-no response. I tried again & got a response that my order had been delivered on March 6. I emailed back telling them that I did not receive it-they responded with a picture & link showing that it was. I pointed out to them that it's BS I have informed delivery & had it been shipped i would be able to see it through those updates for every step. I also tried to check on their site & the order still showed unfulfilled & no updates to the order except paid. I tried to search the site to find the desk name plate that i had ordered & guess what...0 items found. To date they have not done a thing to make this right & still took my $30. The last response i was able to get from them was weeks ago stating to contact USPS. **DO NOT ORDER FROM THIS COMPANY**

9 April 2025
Unprompted review

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