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Kingfisher Insurance Reviews 

616
•
TrustScore 4.5 out of 5

4.7

Insurance broker
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Review summary

Created with AI, based on recent reviews

Looking at 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often highlighting their ability to find suitable policies at reasonable prices. The service is frequently described as excellent, with many appreciating the clear communication, timely updates, and ease of the overall process, especially during renewals. Reviewers are particularly impressed with the competitive pricing and the company's effort to secure the best coverage, often saving them significant amounts on their insurance. However, some customers also noted issues with the renewal process, mentioning that it should be automatic or that requests for hard copies were ignored. A few other people also felt that the service was poor, experiencing delays in receiving renewal terms or feeling that staff lacked knowledge.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, describing it as great, excellent, and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, patient, and knowledgeable... See more

Price

Customers had positive experiences with price, often noting competitive and reasonable rates for policies and... See more

Subscription

Reviewers mention positive feedback about subscription renewals, often highlighting the ease and quickness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Our account executive visited us several weeks before the renewal date to update his records with any changes needed. This gave him plenty time to find the best policy for us at a r... See more

Rated 5 out of 5 stars

Allowed plenty of time on renewal date , discussed the policy over the phone got all answer’s requested.simple and no problems.

Rated 5 out of 5 stars

We were working against a tight deadline but Dan pulled out all the stops for us. Especially appreciated as it was my first time at arranging rally insurance and Dan guided me through the process

Rated 5 out of 5 stars

Jim has dealt with all my business insurance needs for many years. He is always efficient and professional, nothing is a problem and I value his expertise and knowledge. He would always be my first st... See more

Company details

  1. #117 of 172 best companies in Insurance broker

Written by the company

Kingfisher Insurance provide market-leading insurance policies across a wide range of products including motor trade, classic vehicle, private client, motorosport and non-standard home insurance. We're focused on meeting the needs of our customers, by providing a traditional broker service and personalised, bespoke products.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

616 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(616)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Top Team

This company works efficiently to establish your insurance needs, and offers good communication throughout the process.

4 October 2025
Rated 5 out of 5 stars

Very helpful

Very helpful lady rang me and so I was able to talk her through errors which had crept in to the existing policy. She then advised me on the best way to rectify this.

7 October 2025
Rated 5 out of 5 stars

I save over £20k a year

Been with them for many years and they genuinely listen and have saved me many thousands on my insurance, over £20k a year thanks to Jim who had been my broker for over a decade.

3 October 2025
Rated 4 out of 5 stars

Good to have automatic renewal

It was good to have time to reconsider the quote before automatic renewal.

Delighted that the actual premium was reduced when it came to the automatic withdrawal from our bank account. Still do not know why this happened but much appreciated.

11 September 2025
Rated 1 out of 5 stars

For the s cond year running I was…

For the s cond year running I was assured I would receive a paper copy of my insurance policy. For the second year running I explained the reasons a hard copy was needed. For the second year running my request has been ignored. There will not be a third year.

8 May 2025
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Reply from Kingfisher Insurance

Good morning, thank you for flagging this and we are sorry to hear you've not received a postal version of your policy documents. We'll investigate as to why this wasn't fulfilled for you and in the meantime, we'll arrange a set to be sent out today 1st class.

Rated 4 out of 5 stars

Good help, but High premium.

Good help, but being with Kingfisher for almost 4 years and my premium is still around the price i started with in my 1st year, otherwise, can't say anything negative.

16 August 2025

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