King Living UK Reviews 

1,067
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable showroom staff who provide exceptionally helpful guidance during the furniture selection process. Many visitors deeply appreciate the remarkable comfort, modern design, and sturdy build of their new pieces. Furthermore, the delivery teams are consistently described as polite, punctual, and extremely careful when protecting customer homes during the installation. Though some reviewers experienced frustrating delivery delays, missing assembly parts, or damaged items requiring extra time to fix. Others noted concerns regarding inconsistent material coloration on fabrics and occasional difficulties getting prompt resolutions for ongoing issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting the exceptional service provided by delivery and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt communication and... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless experience from showroom... See more

Product

Users describe positive interactions with product, highlighting that items are comfortable, well made, and... See more

Quality

Consumers find quality to be positive, highlighting that the furniture is beautifully made, very sturdy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery and setup experience of our furniture was excellent. Steve and Reece were extremely polite and professional from the get-go. Covered their shoes when coming into the house, put down protect... See more

Company replied

Rated 5 out of 5 stars

We had a great shopping experience when visiting the store on Tottenham Court Rd. The assistant was very patient and showed us dozens of sofa options and fabric samples. We chose a lovely yellow 3 sea... See more

Company replied

Rated 5 out of 5 stars

Steve and Rhys did a fantastic job assembling our new sofa. They arrived right on time, worked very neatly and professionally, and did a really great job. They were also very friendly, polite, and hel... See more

Company replied

Rated 5 out of 5 stars

Package arrived on time as advised. I received a call from Steve in the morning to advise that they would deliver within the hour when they arrived. They were very professional no damage to my propert... See more

Company replied


Company details

  1. Home Furniture Shop

Written by the company

Since 1977, King has set the benchmark for Australian furniture. Driven by an unwavering commitment to timeless design, King pieces embrace the authentic Australian lifestyle. Collaborations with leading Australian designers continue to break new ground, pushing the boundaries of what furniture can achieve.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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No recent history of asking for reviews

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4.8

All reviews

(1,067)

696 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A king indeed

Wonderful experience from start to finish! Everything ran very smoothly, especially delivery with Steve and Rhys, and am very happy with my new couch. Great price and quality

5 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Tia,

We're delighted to hear your experience was such a smooth one from start to finish. It's lovely to know Steve and Rhys made the delivery a highlight, we'll be sure to pass on your kind words to them. Enjoy every moment on the new couch!

King Living

Rated 5 out of 5 stars

Steve and Rhys provided an excellent…

Steve and Rhys provided an excellent service. Great communication. Arrived when they said they would. Efficient delivery of sofa into living space. No complaints!

5 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Sarah,

Wonderful to hear Steve and Rhys delivered such a seamless experience from start to finish. We'll be sure to pass on your kind words to the team, they'll be thrilled to know their communication and efficiency made all the difference.

Kind regards,
King Living

Rated 5 out of 5 stars

Lovely men very friendly no problems at…

Lovely men very friendly no problems at all very happy with the delivery Steve and Reiss

4 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Lynne,

Wonderful to hear Steve and Reiss took such great care of you during delivery. We'll be sure to pass on your kind words to the team, they'll be thrilled to hear it.

Warm regards,
King Living

Rated 5 out of 5 stars

CC is amazing

I love the beautiful range of sofas at King Living. CC at the Tottenham Court Road branch has the patience of a saint! I’ve been flip flopping between various models for a few weeks but with CC’s invaluable help today we’ve finally made a decision. We’ve decided on the Haven sofa. It is absolutely beautiful. So comfortable and the fact that the arms and backrest it can be adjusted with ease is a real bonus. CC has spent so much time over the last few weeks helping us. It was great to meet her in person today and again her patience knew no ends. She’s extremely knowledgeable about the products on offer and gave us some really good advice. I highly recommend King Living and CC in particular. I can’t wait for my new sofa and other items to arrive.

3 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Sharon,

What a wonderful review to read! We're thrilled you've landed on the Haven after all that deliberation, and it sounds like CC made the journey a real pleasure. Her knowledge and patience are something we're very proud of at Tottenham Court Road, and we'll be sure to pass on your lovely words to her directly.

Warm regards,
King Living

Rated 5 out of 5 stars

Hejar was great and very thorough and…

Hejar was great and very thorough and explained everything clearly. Great service

29 May 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Laura,

It's wonderful to hear that Hejar took such great care of you and made everything clear from the start. We'll be sure to pass your kind words along to her, she'll be thrilled.

Warm regards,
King Living

Rated 5 out of 5 stars

Great service.

3 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Jo,

We appreciate you taking the time to leave such a kind rating. It's wonderful to hear the service hit the mark.

Warm regards,
King Living

Rated 5 out of 5 stars

Excellent from Rhys and Steve

Excellent from Rhys and Steve - very friendly professional and quick

2 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Olivia,

We're delighted to hear Rhys and Steve made such a great impression. It's wonderful to know they delivered a friendly, professional and efficient experience. We'll be sure to pass your kind words along to them both.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve and Rhys did an amazing delivery…

Steve and Rhys did an amazing delivery and assembly! They were friendly ane careful with the furniture and our home. They also took the time to show me how to assemble and disassemble the sofa.

2 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Leann,

We're delighted to hear Steve and Rhys made such a great impression during your delivery and assembly. It's wonderful they took the time to walk you through the ins and outs of your sofa too, that extra care really does make a difference. We'll be sure to pass your kind words along to the team.

King Living

Rated 5 out of 5 stars

Great service

Great service! Steve and Rhys were very efficient and friendly. Job done in a few minutes!

1 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Paola,

Wonderful to hear Steve and Rhys had everything sorted so quickly for you. We'll be sure to pass on your kind words to them both, as efficient and friendly service is exactly what we aim for.

King Living

Rated 5 out of 5 stars

Rhys and Steve were excellent

Rhys and Steve were excellent. Very speedy. Very professional! Great delivery service.

1 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Anthony,

It's wonderful to hear that Rhys and Steve delivered such a speedy and professional experience. We'll be sure to pass on your kind words to the team, they'll be thrilled to know their efforts made an impression.

Warm regards,
King Living

Rated 5 out of 5 stars

King Living sofa delivery

Great service from Steve and Rhys, quickly and efficiently fitted together the new sofa and explained everything to us as they went along

1 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Andrew,

Wonderful to hear Steve and Rhys delivered such a smooth and informative setup for you. We'll be sure to pass your kind words along to them both, they'll be thrilled.

Kind regards,
King Living

Rated 5 out of 5 stars

Thank you

Thank you to the delivery people they are so kind, quick and careful about both delivery and assembly. Special thanks to Jim he was great and did extra changes for placing the couch when I asked. Great job, thank you!

1 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Pelin,

We're delighted to hear the delivery and assembly went so smoothly, and that Jim went the extra mile to get the couch placed just right for you. We'll be sure to pass on your kind words to him and the wider team, they'll really appreciate it.

Kind regards,
King Living

Rated 5 out of 5 stars

Delivery team were great

Delivery team were great! Steve and Rhys were professional, on time, with great communication. Would recommend.

1 June 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Kumyl,

Wonderful to hear Steve and Rhys delivered such a professional and seamless experience. We'll be sure to pass on your kind words to the team, who will be thrilled to hear they made the day easy for you. Your recommendation means a great deal to us.

Warm regards,
King Living

Rated 5 out of 5 stars

Outstanding product

Outstanding product, great service perfect delivery

29 May 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Victoria,

We're delighted to hear you had such a positive experience from start to finish. Knowing the product, service and delivery all hit the mark means a great deal to us.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve and Rhys were great

Steve and Rhys were great. One very happy customer

29 May 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Cara,

Wonderful to hear Steve and Rhys looked after you so well! We'll be sure to pass on your kind words to them both.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve and Rhys did an excellent and…

Steve and Rhys did an excellent and efficient job with delivery

29 May 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Scott,

Great to hear Steve and Rhys made the delivery a smooth and efficient experience. We'll be sure to pass on your kind words to them both.

Kind regards,
King Living

Rated 5 out of 5 stars

Steve and Rhys were great in delivery…

Steve and Rhys were great in delivery ing our armchairs, they did the extra mile and installed magic joiners on a delta we already had.
Very professional, quick and clean job.
10 out of 10!

27 May 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Andrea,

What a wonderful 10 out of 10! Steve and Rhys will be thrilled to hear their efforts with the armchairs and the Delta didn't go unnoticed. We're proud to have such dedicated team members representing King Living, and we appreciate you taking the time to share your experience.

Kind regards,
King Living

Rated 5 out of 5 stars

Great!

Great product, great delivery service!

27 May 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi there, wonderful to hear you're enjoying both the product and the delivery experience. Feedback like yours means a great deal to our team.

King Living

Rated 5 out of 5 stars

Excellent service

Excellent service. The delivery drivers called me to give me a window of 2 hours, came promptly and also put sofa together. They took good care, were very polite and really nice guys. Also gave tip on how to keep sofa from picking up lint.
Lovely quality sofa.
Chris

27 May 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Chris,

It's wonderful to hear our delivery team looked after you so well. We'll be sure to pass on your kind words to the crew, who will be thrilled to know their care and helpful tips made such a positive impression. We're also delighted you're enjoying the quality of your new sofa.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve

Steve - wonderful personality professional work - very happy

22 May 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Rohit,

We appreciate you taking the time to share your experience. It's fantastic to hear Steve made such a positive impression with his professionalism and personality. Feedback like this means a great deal to our team.

Warm regards,
King Living

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