I bought this due to my old, heavy, towel dressing gown becoming thin and getting holes after 20 years of wear and tear. I find this is far superior to my old flat toweling gown as it's 420 gsm, tr... See more
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Company details
- #87 of 121 best companies in Interior designer
- #67 of 115 best companies in Bathroom Supply Shop
- #71 of 119 best companies in Bed shop
- #53 of 86 best companies in Bedding Shop
- #49 of 85 best companies in Mattress Shop
About Kingofcotton
Information provided by various external sources
King of Cotton was founded in 1994 with a view to supply the UK's finest hotels with high quality linens at wholesale prices.
Over the years we have been asked by guests staying at these top hotels to sell our products directly to them which led us to creating this website in December 2003.
Since then there has been no looking back, the website is used by many hoteliers and private customers alike and loved for its unbeatable wholesale prices and superior Hotel Quality products.
We pride ourselves in having the highest industry standards certificate ISO 9001 for our continuous efforts to improve on Customer Services and Company Efficiency.
If you would like to view or purchase our products in person, we have retail outlets in:
King of Cotton Banstead Shop 48 High Street, Banstead, Surrey, SM7 2LX. Tel: 020 8394 1112 Shop Open Monday to Saturday, 10am to 5pm.
King of Cotton Richmond Shop 377 Upper Richmond Road West, East Sheen, SW14 7NX. Tel: 020 8588 9696 Shop Open Monday to Saturday, 10am to 5pm.
King of Cotton Byfleet Outlet (Head Office & Distribution Centre), Unit 1, Canada Road, Byfleet, Surrey, KT14 7JX. Tel: 020 8332 7999 Shop open to the public Monday to Saturday 10am till 5pm (Head Office & Distribution Centre open Monday to Friday 9: 30am till 5pm).
Contact info
Replied to 41% of negative reviews
Typically replies within 1 week
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Ordered in October
Ordered in October, informed that item was out of stock and explained why. Kept informed of progress and when goods arrived, communication excellent. Pleased with quality of items. Docked one star due to time waiting for delivery.
Great quality products
Fantastic quality products, fast shipping and great customer service.
Feels like down duvet
Amazing duvet, really does feel and lay like a down duvet, light but cozy, 10 tog plenty warm enough. Made very well and luxury feel
Good customer service, disappointing product.ght be
I’ve used King of Cotton, on and off, for 18 years. I’ve never had a problem, in any way, until now. I ordered sheets, microfibre pillows and a topper. Sheets are as good as ever and the topper has made a real difference to my sleep quality. However, the pillows - the latest of several I’ve ordered - were not good. Flat - with two pillows, our heads were pretty much on the mattress. I contacted customer services who gave an instant refund and arranged collection. She expressed concern that it might be a supply issue. I’m disabled and have back issues, needed a quick fix and frankly didn’t trust the next order to improve, so I went instead to a well known dept store. They supplied a similar product - slightly cheaper - and they’re great! Sadly, I’d find it difficult to put my trust in King of Cotton microfibre pillows - after years of usage.

Reply from Kingofcotton
Great products and quick delivery.
Very Snug
I bought this due to my old, heavy, towel dressing gown becoming thin and getting holes after 20 years of wear and tear.
I find this is far superior to my old flat toweling gown as it's 420 gsm, trapping air to keep you snug.
I've been wearing it to keep warm when remote working in this Snowy and Frosty Winter of 2025 / 2026. It's 3/4 length so I'm totally cocooned to keep me warm for the entire shift.
THE OVERALL QUALTY OF PRODUCTS OFFERED…
THE OVERALL QUALTY OF PRODUCTS OFFERED IS OUSTANDING
Efficiency and quality in delivery and…
Efficiency and quality in delivery and product
Best quality
I would never buy my bedding and towels anywhere else! Excellent quality!
The embroidery is stunning on these…
The embroidery is stunning on these beautiful robes, and the delivery was impressively quick.
Hand wash absolutely terrible
Hand wash absolutely terrible. Full of lumps and couldn't even wash your hand.
Hand cream is like diluted water.

Reply from Kingofcotton
Delivery didn’t arrive when it was…
Delivery didn’t arrive when it was supposed to. It was then adjusted and didn’t arrive again. It eventually arrived a day or two later and was the wrong product.

Reply from Kingofcotton
Fantastic service
Fantastic service, kept informed. On time delivery as told, Great product.
Excellent quality, very happy
We had purchased 2 waffle robes some years ago, and when I looked at the label, of the robes we have, it was King of cotton, so I hoped the robe I ordered was going to be of equal quality, I was not disappointed. Excellent quality. We live in the EU, so we were also pleased with fairly fast delivery.
All good stuff.
Happy with all items from this company.
Unsatisfied & returning costs are enourmous
Ordered white towels. Big both towels with 800 gsm and small with 700 gsm. Very unsatisfied that the bathtowels are only washable up to 40 degrees, without any notice on homepage. The small ones with 60 degrees is ok.
A return label hat to be organised by yourself, so very expensive from foreign countries to Portugal (€ 22).
I would not order there again.
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