kingsdeneproperty.com Reviews 214

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and a smooth user experience. However, some people were dissatisfied with the service once they moved in as tenants, specifically mentioning a lack of repair reports and an ongoing issue with a leaking roof that was not adequately addressed. These reviewers also noted that the property manager sided with the landlord, leading to a perception of little to no customer service for tenants after moving in.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism and efficiency of the staff.... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the fast and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Property Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Extremely Efficient Moving Process

Both Victoria, who showed us around the property and answered our every question, and Faye, who oversaw and guided us through the referencing process were incredibly responsive, helpful, and proactive in assisting with our emergency move that we had to do in less than 2 weeks after an apartment owned by a different agency was absolutely unlivable upon arrival. Kingsdene kept us from going homeless in a new city basically.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a brilliant experience working…

I had a brilliant experience working with Katy from Kingsdene Property when letting out my place in Manchester. She made the whole process incredibly straightforward — always on hand to answer questions, kept me in the loop at every stage, and generally made things feel stress-free.

Most importantly, she found me a fantastic tenant quickly, which was exactly what I was hoping for. Katy’s professionalism, attention to detail, and approachable manner really stood out, and it gave me real peace of mind knowing everything was being handled so well.

I couldn’t recommend Katy and Kingsdene Property more highly to anyone looking to let their property.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Charley at Kingsdene was brilliant throughout my rental process. She was really helpful during the viewing and made all the paperwork straightforward and stress-free. I really appreciate her support and would definitely recommend her and Kingsdene!

18 September 2025
Unprompted review
Rated 1 out of 5 stars

unreasonable deposit deduction and disappointing property

Very disappointing experience. The flat was not handed over in the “excellent” condition described – hallway light never worked, bathroom drainage was slow, and the bathroom light failed again shortly after repair.

Despite us cleaning thoroughly for hours before moving out and leaving the property in good condition, the agency tried to deduct £174 for cleaning, providing only an invoice and no photographic proof. When challenged, they even suggested we “contribute” part of the cost instead of justifying the charge.

We caused no damage, yet still faced an unfair deduction. Tenants should be very cautious – be ready to escalate to the Tenancy Deposit Scheme if you want fair treatment.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Moved from out of the UK into…

Moved from out of the UK into Manchester and I will say this…. From the time of inquiry into a flat, to move in, Kingsdene was NOTHING BUT AMAZING!
They were attentive, helped me navigate a new tenancy. They even were able to do a virtual tour of the flat I was interested in.

Jacob, Kirsten, Faye and the whole team were super friendly and just an absolute pleasure to work with.
If you’re moving, and need a great team to help you, I highly recommend Kingsdene!!

When it comes time to buy a property, I’ll be back!!!

Thank you Kingsdene!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent lettings team

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very responsive and always give me excellent advice. Most importantly, they organise the whole process of finding new tenants, doing checks and collecting references and setting up contracts. I would highly recommend them.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

My time at City Island.

I have lived at Santorini, City Island for about 6 years. I am only moving due to retiring soon and moving to the coast as you do.
Laura as been a massive help over the years.
Laura and the team are only an email away and only too happy to help you.
A massive thanks for helping make my stay at City Island a good one.

All the very best.
Tim Foster 👋

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Making renting easy

This is my first renting in the UK and Charley from Kingsdene helped through the whole process. She made the whole experience very easy and straightforward.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy process

Great experience with Charley during the search, viewing and following stages. Really appreciated her friendly and responsive approach - highly recommended. Really looking forward to moving in soon.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Kingsdene Best Rated Estate Agents in Manchester

Kingsdene Estate Agents have been nothing short of amazing for me personally, Gurjit and Faye are the respective team members who have assisted me with renting a flat in Central Manchester. Tenancy swaps and repairs have arisen during my contract which can be stressful.

The rental market isn't easy for the consumer but both Gurjit and Faye make it so much more manageable as they are exceptional at their jobs and not to mention just generally nice people.

Thanks Faye and Gurjit for your help, I am so grateful and because of employees like yourself Kingsdene rank the highest out of the several big, named estate agents I've used in Manchester.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

professional

Faye Hamilton from kings dene property is amazing, she's professional and replies to queries quick. I believe this will be a smooth move in.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Great renting experience

We had a great experience with Charley at Kingsdene during our search for a flat to rent. She was really helpful and very responsive which made the whole process really smooth. We are looking forward to moving into our lovely new flat!

5 August 2025
Unprompted review
Rated 4 out of 5 stars

This was my first time renting in the…

This was my first time renting in the UK and it was easy to do that with Kingsdene. Faye Hamilton was very nice and she responded quickly if I had any problems. I hope the process will go smoothly over my tenancy as well.

1 August 2025
Unprompted review
Rated 4 out of 5 stars

Fantastic when it came down to moving…

Fantastic when it came down to moving out- good communication, smooth return of deposit, timely inspection and instructions on how they want to get the keys back. Very positive! Whilst I was living in the property it took a bit of nudging to get a radiator fixed but once they’ve sent a man to repair it, it was all done in one day. So overall, not a bad experience.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

The Team at Kingsdene have been so…

The Team at Kingsdene have been so helpful with arranging my new tenancy, making the process as smooth as possible. Charley was particularly helpful not only with the viewing for the property but also with the referencing process, making the experience as easy as possible.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and effective staff

This was my first time renting and Laura Holdsworth made the process super smooth. All my questions and emails, no matter how many I sent, were answered promptly and effectively. I would definitely recommend Kingsdene for others looking to rent.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful and lovely when showing us around. Everything was really clear and had fast responses to help us put down our deposits and secure our new flat. I would definitely recommend to anyone looking to rent!

21 July 2025
Unprompted review

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