An issue developed with missing parts. I was very pleased with the prompt customer service & would not hesitate to purchase Kingston Brass products again. Thank you !! ( I have been a licensed Master... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a four-hole sink faucet that Kingston had in stock but my plumber's distributor could not find. My dealings with Kingston went remarkably well. I ordered on-line and within a week I had my... See more
Company replied
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The sp... See more
Company replied
I install plumbing fixtures for a living. I am a licensed master plumber. Kingston Brass offers a superior product at a bargain price. Replacement repair cartridges are also available which makes buyi... See more
Company details
Written by the company
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contact info
12775 RESERVOIR ST., 91710, Chino, United States
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4.1
Great
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 month
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Took a little longer to get item than…
Took a little longer to get item than original date. Otherwise, product worked great
24 July 2026
Reply from KINGSTON
Thanks for the feedback, Kimberly! Glad to hear the product worked great, and we appreciate your patience with the delivery delay.
I ordered a one hole kitchen faucet, not so.
I ordered a one hole kitchen faucet. When I went to install it I discovered you had to use a plate. That was ok except for you still need 3 holes to secure the plate under the sink. Well I was going to try and drill the two side holes in the granite. The description should not say 1 hole faucet.
22 July 2026
Reply from KINGSTON
Hi Darrell,
Thank you for bringing this to our attention, and we sincerely apologize for any confusion caused by the product description.
Our Technical Support team reviewed the KS888SN and confirmed that no additional holes are required for installation. While some customers may choose to drill additional holes to further secure the deck plate, this is optional and not necessary for a standard installation.
We truly appreciate your feedback and apologize again for any inconvenience or concern this may have caused.
If you have any further questions or need additional assistance, please feel free to reach out to our Support Manager, Javier, at javier.lopez@kingstonbrass.com
Thank you again for your time and support.
Kingston Customer Experience Team
The faucet I bought had a…leak
The faucet I bought had a manufacturer’s defect and was leaking. After hours of troubleshooting where my leak was coming from I finally discovered it was from my brand new faucet, which I then had to fix
29 July 2026
Reply from KINGSTON
Hi Tyler,
We’re sorry again for the issue with your faucet. Our team has reached out to offer a replacement or refund. If you have any further questions or need assistance, please don’t hesitate to reach out to our Support Manager, Javier, at javier.lopez@kingstonbrass.com.
Kingston Customer Experience Team
Reply from KINGSTON
Hi Allison,
We’re sorry to hear that your sinks arrived with missing pieces. Our team has reached out and would be happy to help get this resolved. If you still need assistance, please feel free to reach out to our Support Manager, Javier, at javier.lopez@kingstonbrass.com.
Kingston Customer Experience Team
You guys are the best,thoughtful
You guys are the best,thoughtful , Caring and your communication is superb
27 July 2026
Reply from KINGSTON
Hi Jerry, we truly appreciate your kind words and are glad you had a great experience with our team!
there is no words how great the service…
there is no words how great the service is here at Kingston Brass :):) I have been with Kingston Brass !! for years! & will never be with out them in my house!& the people there have love & care for us! & even send the right parts!my Amber was spot on & knows her stuff. so if you want the place that cares for you ! your at it!& my house love them to! :) alisa from wyoming PS if you live with hard well water buy here!
4 August 2026
Unprompted review
Reply from KINGSTON
Thank you so much for your kind words and for being part of the Kingston family for so many years! We’re thrilled to hear that our support team has been able to assist you whenever you’ve needed us. We truly appreciate your continued support and loyalty!
Non responsive to customer service…
Non responsive to customer service enquiry.
28 July 2026
Unprompted review
Reply from KINGSTON
Hi Sara,
Thank you for sharing your feedback with us. We take customer reviews very seriously, and your concerns have been escalated internally. A representative has reached out to you directly to discuss the matter.
If you have any additional questions or concerns, please don’t hesitate to contact us at javier.lopez@kingstonbrass.com.
Thank you again for your time and support.
Kingston Customer Experience Team
Reply from KINGSTON
Thank you for the 5-star review!
Quality product, prompt delivery
Good website, prompt delivery, quality product! Very satisfied with my purchase.
24 July 2026
Reply from KINGSTON
We're glad you had a great experience and appreciate your support.
I ordered the wrong faucet and had to…
I ordered the wrong faucet and had to return. Kingston Customer Service helped me get the right one and fast. Everything was straightened out in short order.
23 July 2026
Reply from KINGSTON
We appreciate your 5-star review! Thank you for sharing your experience, and we're pleased our team was able to assist you.
The faucet was shipped quickly and well…
The faucet was shipped quickly and well packed. The nickel finish was good qulity.
23 July 2026
Reply from KINGSTON
We appreciate your review! Thank you for your kind words about the quality and prompt delivery.
Reply from KINGSTON
Thank you for your kind review! We're glad you had a great experience and appreciate your support.
Built to last. facet was installed in my laundry…
This facet was installed in my laundry room. This is a very good quality product which met my need for an 8 inch deck which was very hard to find. The interior fittings are solid brass - built to last. Easy installation all necessary parts provided with detailed instructions for installation.
2 June 2026
Reply from KINGSTON
Thank you for taking the time to leave us a review! We're so glad to hear you're happy with your new laundry room faucet and that the installation was smooth.
Items were delivered within 4 days and…
Items were delivered within 4 days and priceing was resonable
30 June 2026
Reply from KINGSTON
Thank you for the kind review! We're happy to hear your order arrived quickly and that you found our pricing reasonable.
Reply from KINGSTON
Thank you for your 5-star review! We truly appreciate your support.
Great customer service, beautiful quality pieces
29 June 2026
Reply from KINGSTON
We truly appreciate your 5-star review!
I ordered a clawfoot bathtub and…
I ordered a clawfoot bathtub and Associated Plumbing. My order arrived by Freight in just a few days. I opened the box and checked it all out, and the tub arrived in perfect shape. It is beautiful! I would recommend ordering from this company again.
6 July 2026
Reply from KINGSTON
Thank you for taking the time to leave us a 5-star review! We're glad your clawfoot bathtub arrived in perfect condition and that you had a great experience.
Problems rectified quickly by customer service
An issue developed with missing parts. I was very pleased with the prompt customer service & would not hesitate to purchase Kingston Brass products again. Thank you !! ( I have been a licensed Master Plumber for over 40 years) I especially want to single out both Cathe Thompson and Javier Lopez in your Customer Service Department for their handling of my issue.
27 June 2026
Reply from KINGSTON
Thank you for giving us the opportunity to resolve the issue. We're glad we were able to resolve it quickly and appreciate you updating your review. Thank you for your continued support and for choosing Kingston!
Reply from KINGSTON
We're so glad our team and our products met your expectations. Thank you for choosing Kingston!
High-quality and prompt delivery
22 June 2026
Reply from KINGSTON
We're thrilled the quality and delivery met your expectations. Thanks for your support!
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