An issue developed with missing parts. I was very pleased with the prompt customer service & would not hesitate to purchase Kingston Brass products again. Thank you !! ( I have been a licensed Master... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a four-hole sink faucet that Kingston had in stock but my plumber's distributor could not find. My dealings with Kingston went remarkably well. I ordered on-line and within a week I had my... See more
Company replied
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The sp... See more
Company replied
I install plumbing fixtures for a living. I am a licensed master plumber. Kingston Brass offers a superior product at a bargain price. Replacement repair cartridges are also available which makes buyi... See more
Company details
Written by the company
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contact info
12775 RESERVOIR ST., 91710, Chino, United States
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4.1
Great
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 month
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At first it took a little time to get a…
At first it took a little time to get a return label, but after it was smooth sailing !
26 June 2026
Reply from KINGSTON
It's great to hear everything went smoothly after the initial delay. We appreciate your support!
Product was delivered seamlessly
Product was delivered seamlessly. Just had the plumber install it today. I love it! Great quality! Built to perfection!!
25 June 2026
Reply from KINGSTON
Hi Scott,
Thank you for taking the time to share your experience! We're thrilled to hear everything arrived smoothly and that the fixture met your expectations. Thank you for choosing Kingston.
REVIEW REGARDING MY ORDER
The product quality is very good and meets our expectation however we faced a difficulty in communicating the sales person handling our account as they seem unresponsive and takes long to respond considering the time difference between US and UAE. Nevertheless, we would like to emphasize that this will be a continuous order, as we use this product in our equipment. We are hoping to receive a better assistance and prompt response with our future order.
24 June 2026
Reply from KINGSTON
Hi there,
Thank you for sharing your feedback with us. We take all reviews seriously, and your feedback has been escalated internally. A representative has already reached out to discuss your concerns. If you have any additional questions, please don't hesitate to contact Javier at javierl@kingstonbrass.com.
Thank you.
I wish I could remember my rep’s name…
I wish I could remember my rep’s name but she found everything I needed, put together substitutions that still match the aesthetic I was going for, and got me a discount on top of my usual contractor rate.
25 June 2026
Reply from KINGSTON
Thank you for your 5-star review! We're happy to hear our team was able to help you achieve the look you wanted while providing great value.
This fixture is absolutely stunning
This fixture is absolutely stunning! It is solid and made to last!
30 June 2026
Reply from KINGSTON
We truly appreciate your 5-star review and your feedback about your Kingston Brass fixture!
I ordered the incorrect items
I ordered the incorrect items, your return and reorder process was quick and efficient.
Thanks for working with me on my mistake.
25 June 2026
Reply from KINGSTON
Thank you for taking the time to share your experience! We're happy we could help make the return and reorder process as smooth as possible.
Reply from KINGSTON
We're happy to hear the Kingston product has met your expectations for both quality and stability.
Very high quality
I was looking for something that was unique and better quality than what you could find at the big box stores. Definitely delivered on both.
11 May 2026
Reply from KINGSTON
Thank you for taking the time to share your experience! We're so glad our products delivered the quality and distinctive style you were looking for.
Immediate fullfillment of order and…
Immediate fullfillment of order and quick shipping. Product, when received, was as advertised.
26 June 2026
Reply from KINGSTON
Thank you for your 5-star review! We're glad to hear your order arrived quickly and met your expectations.
ROSALYN HAS BEEN VERY NICE IN HELPING…
ROSALYN HAS BEEN VERY NICE IN HELPING ME TO TRY TO GET NE A RETURN ON A KINGSTON VALVE THAT WAS SHIPPED IN THE WRONG BOX, I STILL HAVEN'T FOTEN THE ISSUE SETTLED YET, BUT SHE HAS BEEN VERY COOPERATIVE.
23 June 2026
Reply from KINGSTON
Hi Sharon,
Thank you for your feedback and for recognizing our support team member. We apologize for the shipping error and appreciate your patience while we work toward a resolution.
Kingston Customer Experience Team
Reply from KINGSTON
We apologize for any frustration this may have caused. If you still need assistance with your order, please contact our Support Manager, Javier, at javier.lopez@kingstonbrass.com. We'd be happy to help resolve this for you.
Honestly o out of the four that I…
Honestly o out of the four that I bought had a defective drain pipe and my plumber used a different brand he had on his truck and it worked. Sad part was I got charged for removing the new pipe plus payed for new drain assembly and paid again to have another one installed.
22 June 2026
Reply from KINGSTON
We're sorry to hear about your experience. We'd like the opportunity to learn more and help. Please contact our Support Manager, Javier, at javier.lopez@kingstonbrass.com, and we'll be happy to assist.
LaJuan was so patient and very…
LaJuan was so patient and very knowledgeable. I would be happy to work with her again and will definitely recommend your products and services.
Roy Thomas
5 June 2026
Reply from KINGSTON
Hi Roy, thank you for taking the time to leave us a 5-star review! We're delighted to hear that one of our support team members made your experience a positive one.
This has been a nightmare install and still isn't installed
This has been a nightmare install. The fixtures are beautiful, heavy and appear to be well made. My very experienced plumber has been fighting to install the sink fixtures. There was the need to find a connector that the hardware stores didn't have in stock. There is a major problem with the supply lines that were sent. Before they could be installed an adapter was needed for them to be connected which no local plumber or hardware store had in stock: they had to be ordered which took 3-4 days to receive. Then the lines broke on install at the metal end ! My contractor stated "they are cheap Chinese junk" . They are stiff with little to no flexibility. Yes the usual braided lines that can be found at any hardware store. He finally provided his own to show me the difference. These were also braided but they were softer and very flexible. Again he was looking for an adaptor to connect the lines I was told that in modern times they all come with a quick connect but not the ones that I received. This was the second time I ordered from this company. The first time there was no problem probably because the plumber used his own supply line. I found out previously that if an item isn't in stock it will be a 4-6 month waiting period to get the order so stick only with what is in stock. The plumber is now trying to find something that will give me a functional sink. I paid over $1200 for the shower and sink fixtures in my bathroom. It shouldn't be a nightmare to install. My expectation is maybe several hours at most to install as it had been the last time. I will never be using this company again.
19 June 2026
Unprompted review
Reply from KINGSTON
Hi Sharon,
Thank you for updating your review. We're sorry the installation process was frustrating.
It was a pleasure connecting with you to discuss possible solutions. Should any additional assistance be needed, our Support team is always happy to help.
We appreciate the opportunity to improve your experience.
Kingston Customer Experience Team
Outdoor shower perfection
The solid brass and fine finish on our out door shower, really showed thru for the customer as we completed her back yard remodel
4 June 2026
Reply from KINGSTON
Thank you for sharing your experience! We're glad the outdoor shower was the perfect finishing touch for your backyard remodel.
Reply from KINGSTON
Thank you for the 5-star review! We're happy to hear everything arrived as expected and in a timely manner.
LOVE! LOVE! LOVE!
Jasmine has been wonderful to work with. She is prompt and very helpful!
I love the quality and beauty of Kingston Brass!
1 June 2026
Reply from KINGSTON
Thank you for your kind words, Rebecca! We're so glad you love the quality and beauty of the products. Thank you as well for recognizing Jasmine's helpful service. We'll be sure to share your feedback with her!
Sales team was excellent
Sales team was excellent. Answered all my questions. Shipping was quick. Everything arrived in perfect order.
1 June 2026
Reply from KINGSTON
Thanks for your feedback! We're glad our team could help and that everything arrived perfectly.
Thank you so much
Thank you so much
Especially to James Vassar
Pro Sales / LVC Kingston, LLC.
Thx, Robin
29 May 2026
Reply from KINGSTON
Thank you so much for your kind words and for the shoutout to our team member!
Satisfaction Guaranteed
I really like the replacement faucet kit because it make the bathrooms look and feel brand new. Having a kitchen faucet kit installed today and can’t wait! I will always seek Kingston Brass first I thought the price.
5 June 2026
Reply from KINGSTON
We genuinely appreciate your fantastic review. Thanks so much for sharing your experience with us!
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