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Kinly Reviews 2,512

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, which made the application process much easier and less stressful. Many people highlight the excellent service, noting the efficiency and ease with which their claims were handled, often leading to successful outcomes. Reviewers appreciate the company's expertise in navigating complex forms and providing crucial support, especially for those who found the process confusing or overwhelming on their own. However, some customers also noted that the team could improve internal communication, and a few mentioned dissatisfaction with follow-up regarding accounts.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, patience,... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and stress-free the application... See more

Claim

People report positive experiences with claim assistance, often achieving success after previous rejections... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applications of any kind normaly send my anxiety levels through the ceiling, however in this instance your staff managed to put me totally at ease and turned the whole experience into a very p... See more

Rated 5 out of 5 stars

I seen a random advert for applying for Attendance Allowance. I followed the link and was contacted by Kinly. A one and and a half hour telephone conversation was arranged. I received a completed a... See more

Rated 5 out of 5 stars

I found Kinly extremely professional , they made it so easy to talk to them, no pushy sales patter. Once the initial chat had been done I received the claim within a fortnight, brilliant just brillian... See more

Rated 5 out of 5 stars

Very friendly staff who listened to me, asked the right questions & were very reassuring. Great outcome without the added stress of filling in the complicated application form myself. Kinly used... See more


Company details

  1. #1 of 20 best companies in Aged Care
  2. #1 of 14 best companies in Home Help
  3. #1 of 7 best companies in Home help service agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

I was lied to about how much it would…

I was lied to about how much it would cost

28 May 2026
Kinly logo

Reply from Kinly

Dear John,

Thank you for your comment although we're very sorry to hear of this miscommunication with our fee. For clarity, if successful with a new Attendance Allowance application, our fee is £414 including VAT. We always want to make sure that you are not out of pocket in covering our fee, and a member of our team will contact you directly to resolve this. In the meantime, we're so pleased that your application was successful and hope these funds will be helpful.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

Kinly are top drawer professionals

Kinly are top drawer professionals who deliver a top drawer service.They make sure the right questions are asked and answered.They have very high success rate because they know their stuff.
Thank you for securing me a positive outcome for my claim. I would not have known where to start !

28 May 2026
Rated 5 out of 5 stars

Took time to listen to me very polite…

Took time to listen to me very polite and helpful people i know some people fill the forms in themselves but kinly know how to do it properly i want to say thank you to the whole team i got my answer and first payment yesterday 28th May wpnderful service Suzanne Mcmahon

28 May 2026
Rated 5 out of 5 stars

Kinley made is very easy.

Kinley were very helpful and did everything for me when doing the application. The lady was very pleasant and supportive. I don't think I would have bothered to do this myself or known that I could make a claim at all.

28 May 2026
Rated 5 out of 5 stars

I felt so impressed about the…

I felt so impressed about the information given to me by Kinly, taking their time to explain clearly and explore the complex application form. My initial thought was that they were going to explain the basics of Attendance Allowance and how to go about it, unaware that they are there to guide and support me fully through to the completion of the application, which made everything easy for me. I was so excited and grateful to them about it and it has given my life a huge boost, both financially and otherwise. I absolutely didn’t know I was eligible for the benefit. I’m very satisfied and give gratitude to the local organisation, Kinly, for their assistance and support to people like me.

19 May 2026
Rated 5 out of 5 stars

Having explored the Kinly site with…

Having explored the Kinly site with regard to Attendance allowance support which was successful. The experience was made so easy
to what could have potentially been complicated and overwhelming if I had tried to do this on my own. The way questions were asked to draw out the necessary information was respectful and empathetic I am sure that all your interviewers are as professional and friendly as Kristan who took the anxiety out of the process and gave clear concise information. I received my Attendance allowance within five weeks and I am certain that happened because of the care to detail. Thank you to all at Kinly

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I have responded before stating that I…

I have responded before stating that I found your service extremely good, I was at first a bit dubious in this day and age whereby fraudsters make fantastic offers only to be ripped off, very welcome to find there are some good guys still which do what they claim and do it so well. thanks, very grateful.
Brian Randall

20 May 2026
Rated 5 out of 5 stars

Thank you so much for helping me with…

Thank you so much for helping me with the claim form.
A lovely lady called me and talked me calmly through all the questions and filled out and sent of the forms for me.
The extra money will pay for any help I need . Amazing no stress .

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service.

I received excellent, friendly and caring service.
Clear and concise instructions from you.
Cannot fault any stages of submitting the claim.
Thank you.

27 May 2026

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