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Kinly Reviews 2,508

•
TrustScore 5 out of 5

4.9

Aged Care
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Review summary

Created with AI, based on recent reviews

Looking at 2,242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making the process easy and stress-free. Many people highlight the exceptional service, noting the company's efficiency, understanding approach, and ability to navigate complex applications successfully. Reviewers are particularly impressed with how the company handles claims, often achieving positive outcomes that customers might not have managed on their own. However, some customers also noted that while the service is excellent, they would suggest having one team member keep them updated throughout the process for an even smoother experience, especially for elderly clients. A few other people also felt that they could have potentially handled the claim themselves, despite acknowledging the company's professional and helpful approach.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as kind, professional, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, excellent, and... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, helpfulness, and patience of... See more

User experience

Users describe positive interactions with the user experience, highlighting how the service made complex... See more

Claim

People report positive experiences with the claim process, with many stating they wouldn't have known how to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was any easy process with helpful and pleasant phone staff. Sufficient time was given between calls to think carefully about my situation and provide answers. Overall a value for money outcome wi... See more

Rated 5 out of 5 stars

Kinly are top drawer professionals who deliver a top drawer service.They make sure the right questions are asked and answered.They have very high success rate because they know their stuff. Thank you... See more

Rated 5 out of 5 stars

Having explored the Kinly site with regard to Attendance allowance support which was successful. The experience was made so easy to what could have potentially been complicated and overwhelming if... See more

Rated 5 out of 5 stars

From initial contact with Kinly to final communication, Kinly spoke with integrity. The Kinly Team showed excellent awareness of my requirements, being respectful in their approach and method through... See more

Company details

  1. #1 of 20 best companies in Aged Care
  2. #1 of 14 best companies in Home Help
  3. #1 of 7 best companies in Home help service agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

So easy to use staff where great and…great experience

So easy to use staff where great and knowledgeable, also friendly. Would recommend them to friends and family.

28 May 2026
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Reply from Kinly

Dear William,

Thank you very much for your positive feedback, and we're thrilled we were able to help! We are also on hand to help with any other queries you have going forward. That's lovely to hear you would recommend us to friends and family, we do have a referral scheme in place and would be delighted to honour it.

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

Applications of any kind normaly send…

Applications of any kind normaly send my anxiety levels through the ceiling, however in this instance your staff managed to put me totally at ease and turned the whole experience into a very pleasant one.

Your method of addressing what would have been, for me overwhelming, is so straight forward and took such a small amount of time.

Many thanks to all at Kinly.

Best Regards
Brian Rutter

3 June 2026

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