Kip Candle Co Reviews 299

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and the luxurious, strong, and long-lasting scents. Many appreciate the natural ingredients and the evident care and passion in the handmade candles, soaps, and wax melts. The delivery service is frequently noted for its speed and the careful, often plastic-free, packaging. Reviewers also commend the staff for their kindness and helpfulness. Consumers are particularly impressed with the overall ordering experience, finding the website seamless and the communication regarding deliveries excellent. The products are often described as next-level, with many expressing excitement for future purchases and becoming returning customers.

What people talk about most

Product

Reviewers express high satisfaction with the products, consistently praising their strong, long-lasting, and... See more

Quality

Users describe positive interactions with quality, consistently praising the products' high standards. Many... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick and fast... See more

Staff

Customers consistently report positive experiences with the staff. Reviewers frequently praise the owners,... See more

Order

Customers consistently note positive experiences with order. Many reviewers express their satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a customer for a little while now and honestly every time I get a new scent I’m just so thrilled at how good it is ! Currently burning gingerbread in my living room & chai on the middle floor - m... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the Sundown diffuser…it’s such a stunning, strong, luxurious scent. I have bought candles from here before & I adore them, I adore all the products. Anna & Kyle make everythin... See more

Company replied

Rated 5 out of 5 stars

Returning customer and I can’t tell you how excited both me and my husband are when we receive a delivery from you! We’ve just bought some more of the travel candles in some new scents we haven’t trie... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Kip Candle Co enough! I’ve recently ordered and received (very quickly) two of their candles! The quality, scents and packaging are next level! The customer service is brilliant fro... See more


Company details

  1. #15 of 87 best companies in Candle shop
  2. #24 of 200 best companies in Decoration and Interior Design Store
  3. #18 of 255 best companies in Health and beauty shop

Written by the company

Kip Candle Co. was born out of our passion for travel. Everywhere we went we would collect beautiful smelling candles and incense to bring back to relive our adventures in our home. It’s amazing how quickly a scent can take you back to a moment or place. We created our own Travel Candle Range to take wherever we went: Mini Travellers for a long weekend camping or a city break, and Travel Tins for our longer adventures, both perfect for packing into your luggage when on the move. Next came our Original Range: Large Container Candles in sleek minimalist metal containers, designed to compliment any decor and made to burn when you are home, reliving your adventures and reminding you of your travels. Our Premium Coffee Table Range with a triple wick, offers maximum scent throw and cosy illumination for your home, ideal for larger spaces. We work with sustainable eco soy wax, using a hand poured, small batch approach. Our candles are unique in their maximum strength of scent; we pride ourselves on offering the strongest fragrancing on the market. Every candle is hand made lovingly by us in our studio, making each one individual and of the highest quality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Five stars are not enough!

It has been such a privilege to watch this small business grow from strength to strength over the last few years. Five stars isn’t anywhere near enough to describe how much I love Kip Candle products. Everything from making products to the way they are delivered is done with the highest care. It isn’t just the candles that are fantastic, but the soap is pretty special too!

3 March 2025
Rated 5 out of 5 stars

Great gift

I was gifted a Kip&co candle and have been obsessed with the long lasting beautiful scent ever since. Looks great and smells even better.

26 February 2025
Rated 5 out of 5 stars

Above and beyond

Thank you so much. Once again, you have gone above and beyond for me, and been able to make me a candle that I have wanted for a long time! I really love the candle, the scent of orange smells beautiful, and I’m going to saver every moment of it ❤️

20 February 2025
Rated 5 out of 5 stars

Candle Making Workshop

This was such a beautiful evening. It was held in A Slower Space which is lovely venue. Anna & Kyle explained everything clearly and the choice of fragrances was great. The chocolates on the table were a lovely touch. Highly recommend this for a lovely, relaxing, crafty activity. So much pride in making my own candle!

16 February 2025
Rated 5 out of 5 stars

Best candles on the market

Kip candles featured heavily in my Christmas gifts this year, They're the best candles I've come across. Really well put together fragrances that really do fill a space, and stylish design and holders. I'll be a return customer for a long time to come!

27 December 2024
Rated 5 out of 5 stars

Amazing

These candles not only look stylish, they smell amazing. Either would be a lovely present or treat yourself, you won't be disappointed. This company has great customer service, with excellent packaging and dispatch.

7 January 2025
Rated 5 out of 5 stars

Winter sale is an indulgent obsession …

Took total advantage of Kip Candle’s annual Winter sale. Allowing me to indulge in three variants of their delicious, decadent candles. Furthermore, to sample a range of scents which are either continuing firm favourites or new exciting scents. Kip candles aren’t a “guilty pleasure” but rather an obsessive pleasure to burn and enjoy (or gift to others with trust and confidence).

4 January 2025
Rated 1 out of 5 stars

I’ve not received it.

I’ve not received it.

27 November 2024
Kip Candle Co logo

Reply from Kip Candle Co

Hi there Laura, We see that you ordered on the 12th of December and we dispatched your order on Friday the 13th of December. We have checked with Royal Mail and your parcel is still in transit, as it has only been with them for three working days and they are very busy this time of year we would ask for your patience and we are hopeful that it will arrive with you any day.

If you have any questions or concerns please reach out to us directly at hello@kipcandleco.com or via our live chat on our website. Best wishes

Rated 5 out of 5 stars

Newly introduced to this candle company…

Newly introduced to this candle company at a local christmas fayre - excellent service, informative, beautifully presented, scents are wonderful and truly full your home with a wonderful spa feeling. Tranquil and relaxing aroma that does last.

6 December 2024
Rated 5 out of 5 stars

Completely Obsessed!

I made my first purchase from KCC in October this year and I simply cannot get enough of these candles which smell absolutely amazing (whether they are lit or not) 😍 I have amassed quite the collection of Spiced Orange and Winter Candles - enough to last me for the next 12 months (who wouldn’t want their home to smell of Christmas all year round! 🎄🎅🏻🕯️🔥) as well as some new scents to try out in the New Year; Wild Fig and Upstate 😉

It’s not just the candles that are amazing either; their Sundown hand lotion has worked wonders on my hands during these colder months and their decorative ornaments have made a wonderful addition to my Christmas tree this year, including the festive bells (I was over the moon when these became available to purchase online) 🎄🔔

I have even bought some of their beanie hats and the Cosy AF cap (all 3 are cosy AF) the mini mushroom and Lemelia lights have also fallen into my basket since I discovered KCC in October and I have recently purchased some of their Hot Chocolate and Chocolate Bars which I cannot wait to try when they arrive (I have a bit of a sweet tooth when it comes to chocolate)

If there is anyone out there who hasn’t yet discovered this wonderful company, when you do you won’t be disappointed 🥰 The customer service is 💯 Have a question? Simply message them on social media or via email and they will get back to you in no time.

I look forward to many, many, many more purchases and I can’t wait to see what new scents become available in the future! Wishing everyone over at Kip Candle Co a very Merry Christmas and a Happy New Year! 🎄🎅🏻🔔🧢🕯️🔥🎆🎇 - Hannah J

26 November 2024
Rated 5 out of 5 stars

This is the best Independent business I…

This is the best Independent business I have ever purchased from. The communication quickly if there is a delay. They take a lot time making sure they parcel everything nicely together. They let you know when your parcel has been shipped. 100% i will keep purchasing from them

27 November 2024
Unprompted review
Rated 2 out of 5 stars

Unfortunately I’d have to accept that…

Unfortunately I’d have to accept that it’s entirely my fault as I didn’t look at the dimensions and look as if I’ve purchased something for a dolls house.

27 November 2024
Kip Candle Co logo

Reply from Kip Candle Co

Hi Jo,

Thank you for sharing your feedback with us. We’re sorry to hear that the size of the product didn’t meet your expectations! We aim to provide clear dimensions on our website to help our customers make informed choices, but we understand how easy it can be to miss those details.

If there’s anything we can do to make this right, please don’t hesitate to reach out to us at Kip Candle Co. We’re always happy to assist or discuss options that may better suit your needs.

Your satisfaction means the world to us, and we appreciate you taking the time to share your experience so we can continue to improve.

Warm regards,
The Kip Candle Co. Team

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