I have applied for the Refund. Great support from the supporting team. Khrystyna Malko is doing a great job in following up my concerns and updating me. Still working on it, but hope this process will... See more
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Reviews shaping this summary
Quite a disaster. Made a booking, wanted to add this booking to the airline app, booking is nowhere to be found, need to make a new and now much more expensive booking because kiss and fly could... See more
Company replied
I have booked already several times and everythink has always worked perfectly. The booking process is easy and clear with no hidden fees and no additional costs afterward. Tickets are issued very qu... See more
Company replied
Today I've bought a flight tickets for my journey but unfortunately after two hours due to unexpected circumstances I had to resign it. I wrote a message to Customer Support and got nice and qucik... See more
Company replied
Company details
Written by the company
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure. Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey. Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Contact info
Harju maakond, Kesklinna linnaosa, Jõe tn 3-302, 10151, Tallinn, Estonia
- USA +12026604060
- info@kissandfly.com
- kissandfly.com
3.2
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a flexible ticket, but when I requested to change the date, I was asked to pay almost double the ticket price. Due to the situation, I had no choice but to pay and change the date. Because
I purchased a flexible ticket, but when I requested to change the date, I was asked to pay almost double the ticket price. Due to the situation, I had no choice but to pay and change the date.
Because of this experience, I will not use this website again.
6 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Gerelt-Od Kh,
Thank you for your feedback. We are truly sorry to learn that this experience left you disappointed.
We would like to clarify how the Flexible Ticket service works. This service allows a customer to change the date or time of the flight without paying our service fee. However, any fare difference and any airline fee still remain applicable. If the new flights are more expensive than the original ones, the passenger needs to pay the difference in fare. If the fare remains the same, the date change is made without additional charge from our side. This is how the service is described in the Flexible Ticket conditions available on our website.
We would also like to note that the Flexible Ticket service is presented before the tickets are paid for, so customers have the opportunity to review how it works in advance, including the fact that it covers date or time changes only and does not remove possible airline charges or fare differences.
We understand that additional payment in such a situation can be frustrating, especially when travel plans change unexpectedly. At the same time, in this case, the extra amount requested was related to the fare difference for the newly selected flight, rather than the Flexible Ticket service itself.
We are sorry that this affected your impression of our company and appreciate you taking the time to share your experience.
Everything went well with my booking…
Everything went well with my booking from London to Copenhagen. Good price and with SAS. I have nothing to complain about.
5 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Linda Liljeblad,
Thank you very much for taking the time to share your experience.
We are very pleased to know that everything went smoothly with your booking from London to Copenhagen and that you were satisfied with the price and your flight with SAS.
It is always wonderful to hear that our customers are happy with the service received. We truly appreciate your trust in us and hope to assist you again with your future trips.
Reply from Kissandfly.com
Dear Ben,
Thank you very much for your kind words.
We are truly pleased to know that Anastasiia was able to assist you and provide helpful support. Your feedback means a lot to us, and we will be sure to pass your appreciation on to her.
Beware Kissandfly.com
Kiss and fly's reply to my review is a lie, they have no desire to try and resolve this with me. I have been on the phone over 10 plus times with them and they continue to deny me any chance of help. WestJet says they never even attempted to request a refund with them..absolute scammy behaviour.
I requested to cancel a booking for flights just a mere 20 minutes after it was made. I called up to Kissandfly and requested to get the booking cancelled. At the time the booking was not yet even approved yet by WestJet, and the agent made it sound like there should be no issue with cancelling it. So I booked the other set of flights that I wanted to change to and didn't want to let that deal disappear on me (yes my mistake to not waiting for the first booking to be resolved) Kissandfly came back to me the next day and said no its not possible and are refusing to help me fight for any refund.
WestJet has a 24 hour no questions asked cancellation policy but the booking agent is just saying it doesn't apply because I booked with them - WestJet when talking with them seem to think I should of been able to get this refunded in that first day like I attempted to do...
WestJet has told me that they have 0 records of any attempt/request made to get a refund ever being made by Kissandfly. They have just been stalling as long as possible in essence stealing from me - withholding my money for a service I cannot use. I believe I gave perfect notice to cancel - I have gone out of my way to try and make this hassle free. I have begun a dispute with my credit card, but that wont begin until after 30 days from the transaction.. so after the flights will be happening. I just want someone to fight for me and try to help me out. WestJet has told me to get kissandfly to call their travel agent support line to discuss - but it does not appear that kissandfly is making any attempt to do so and no one from either kissandfly or WestJet is willing to try and be of assistance. Basically just saying bad luck buddy, here's a life lesson in don't trust anyone to help you out.
So TLDR. I begun to try get this stopped 20 mins after pressing go. Its been now 14 days of fighting with them - Don't ever book with Kissandfly.com... and don't expect a billion dollar company like WestJet to have any ability to advocate for you.
22 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Tomos Gill,
We understand your disappointment regarding the cancellation request. At the same time, we would like to clarify that, unfortunately, it is not always technically possible to stop the ticket issuance process once the booking has already been created and is being processed in the system.
According to our records, after the tickets had already been issued, we received your refund request and it was reviewed in accordance with the airline’s fare rules. Regrettably, under the fare conditions applicable to your booking, the tickets are non-refundable. For this reason, the refund request was closed in the system.
However, we have also received your email regarding this matter, and your case is still under additional review by our team. We kindly ask you to wait for our reply by email. Please be assured that we will make every effort to provide you with an answer as soon as possible.
We sincerely regret that this situation has caused you frustration and appreciate your patience while we continue reviewing your case.
Tickets cancelled but no refund
Booked a ticket with this site 10 minutes after the payment is confirmed. Instead of getting the tickets I receive a mail that the tickets are cancelled and a refund will be issued within 24-48 hours. After contacting customer service multiple times they still making up excuses to not send me the refund. It is now already 2 weeks and still waiting for my refund. I would not recommend KISS AND FLY they are really dishonest I would stay far away from them never making this mistake again.
26 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Yael Touwngietjouw,
We are truly sorry to learn about your experience and regret the frustration this situation has caused you.
After reviewing your case, we would like to clarify that at the moment of ticket issuance, unfortunately, we did not receive confirmation from the airline regarding the availability of seats on the selected flight under the fare you had chosen. For this reason, we were unable to issue the tickets and had to cancel the booking.
We also sincerely apologize for the delay with the refund and understand how disappointing and concerning this must be from your side.
According to our records, we have received a notification from your bank regarding the chargeback request you initiated. At this stage, the case is under review by both parties — your bank and our payment provider.
Please note that the most up-to-date information about the status and progress of this procedure can be obtained directly from your bank’s customer support, as they manage the communication and timeframe for chargeback cases.
We completely understand that waiting for a resolution can be frustrating, and we truly appreciate your patience and understanding while this process is being reviewed through official banking channels.
We sincerely regret that this situation has affected your impression of our service, as our intention is always to provide transparent support and assistance in every case.
Verry confused Frist time
Verry confused Frist time, but I get helping, and I receive my ticket efter 30 minutter. Verry good but slow system ☺️
5 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Abdi Mohamud,
Thank you for sharing your feedback.
We are pleased to know that you received assistance and got your ticket. At the same time, we would be very grateful if you could clarify at which stage you experienced difficulties with the system and what exactly seemed slow to you. Your feedback would help us better understand the issue and improve our service.
Flight cancelled but no refund yet
I WILL ONLY REMOVE THIS REVIEW WHEN I AM REFUNDED WHAT IS DULY OWED TO ME Flight cancelled and airline was refunded. Kiss and fly are still holding on to the refund and keep making excuses. I have proof from the airline that kiss and fly received the funds TWO MONTHS AGO
PITIFUL AKD UNACCEPTABLE. STAY AWAY FROM THEM THEY ARE DISHONEST
3 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Customer,
To identify your booking and review your case in detail, please provide your booking number or the purchaser’s email address used for the reservation.
Once we receive this information, we will check everything carefully and do our best to assist you.
UPD 04/04
Thank you for providing the details needed for identification.
We are currently checking the information related to your case. Please kindly wait while we review it.
UPD 07/04
Thank you very much for your loyalty and for your patience while we were reviewing your case.
We would like to inform you that the refund was processed on April 7. The cost of your tickets has been refunded to you. The funds were returned via a reverse transaction to the purchaser’s bank account.
If your issue has now been resolved, we would be truly grateful if you could edit your review and rating about our company. This is very important to us and means a great deal to our team.
Thank you once again for your understanding and cooperation.
No problems at all for domestic US…
No problems at all for domestic US flights. First time using them and can’t complain
29 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Ms. Hadjiev,
Thank you very much for your kind feedback.
We’re truly glad to hear that everything went smoothly, and your satisfaction means a lot to us.
We’ll be happy to assist you again in the future. ✈️
Paid the flexible ticket extra to have…
Paid the flexible ticket extra to have the chance of changing the flight date, but no- I had to pay a penalty equal to the whole flight! Thank you for reminding me to not ever use kissandfly again!
31 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. Gogo,
We are truly sorry to hear that you were left with such a negative impression.
We would like to clarify that the Flexible Ticket service allows you to avoid the service fee of our agency for changes, and this fee was indeed not applied in your case.
However, please note that any additional charges or fare differences are determined by the airline directly and depend on the ticket fare rules and seat availability at the time of the change. Unfortunately, in your case, the airline applied an additional payment, which we are unable to influence.
We sincerely regret that this situation caused inconvenience and appreciate your feedback.
I have used ur service three times and…
I have used ur service three times and I must say you I am very pleased with your service thanks and keep on
1 April 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. Baffour Asare,
Thank you very much for your kind words and for choosing our service — we truly appreciate your trust.
We are delighted to hear that you were pleased with your experience. Your feedback means a lot to us and motivates our team to continue providing the best possible service.
We will be happy to assist you again in the future!
The ticket arena received
No te mandan los boletos jamás y en la llamada nunca contestan
31 March 2026
Reply from Kissandfly.com
Estimado Miguel Garcia Gonzalez:
Queremos informarle que sus billetes han sido emitidos correctamente y ya han sido enviados al correo electrónico del comprador.
Además, también puede descargarlos desde su cuenta personal en nuestro sitio web.
Por nuestra parte, hemos intentado comunicarnos con usted utilizando los datos de contacto del comprador, pero no nos fue posible completar la llamada, ya que se activó el contestador automático.
Por favor, indíquenos en qué momento le resultaría conveniente recibir una llamada de nuestra parte, y con gusto nos pondremos en contacto con usted.
Si su consulta ya ha quedado resuelta, le agradeceríamos mucho que, si lo considera posible, actualizara también su reseña y su valoración sobre nuestro servicio conforme al estado actual del caso.
BEWARE! KISS&FLY COMPANY IS A SCAM!
9BEWARE! KISS&FLY COMPANY IS A SCAM! I WOULD GIVE 0 STAR if possible. I reserved one way tickets with Kiss&Fly & this company takes your money & they never issue the flight ticket.
When you receive an email confirmation, be prepared to have your flight rescheduled. When you'll call for help, they will pretend to help you by sending you a new flightitinerarybut will never release the ticket & so on. Then, they will stop answering because the have call ID with refers to your dossier.
I could have reserved at a much lower price but they will keep you in a hope until prices goes high in the last days. What a nightmare even with multiple call. Flight leaving in 2 hours and still no ticket.
I really hope this helps to prevent people from getting scammed by Kiss&Fly.
24 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Tobby Gaudreau,
Thank you for your feedback.
Please note that ticket issuance depends on the confirmation of the booking by the airline or provider. In some cases, if the booking cannot be finalized under the confirmed conditions, the issuance of the ticket may unfortunately not be completed as expected. We understand that this does not reduce the frustration such a situation may cause.
We would like to clarify that your tickets were ultimately issued successfully.
We also confirm that we have received your refund request in connection with the flight cancellation made by the airline. The request is being handled in accordance with the applicable procedure.
We regret to hear that the communication with our support team gave you the impression that your case was not being handled properly. Feedback of this kind is taken seriously, as the quality and clarity of customer support are very important to us.
If the further handling of your case and the successful ticket issuance should be reflected in your overall impression, we would be grateful if you would consider updating your review and rating accordingly once the matter is fully resolved.
I booked a flight through them
I booked a flight through them, and on the day of departure, I received an email prompting me to check in online. However, when I attempted to check in, I was unable to do so. Concerned, I called the airline directly before heading to the airport and discovered that someone from the Kiss and Fly team had canceled my ticket days earlier—without my knowledge or consent.
As a result, I was unable to travel that day. When I contacted Kiss and Fly’s customer service, they were not only unhelpful but also dismissive, even laughing when I asked to be rebooked on another flight. I was left waiting for hours with no clear answer as to whether I could be rebooked that same day or the next.
Ultimately, I had no choice but to purchase a last-minute ticket through another provider, which cost nearly twice as much as my original booking. I then initiated a refund request with Kiss and Fly, which took several days to process—unreasonably slow given the situation.
They did refund the original amount (which is the least they could do). Since then, I have been trying to recover the price difference between my original ticket and the new one, but they are refusing my request.
Below is the email I receive from the airline company they originally booked me on (proof they are engaging in fraudulent business practices):
4/2/2026
Dear Anais,
I appreciate that you took the time to contact Alaska with regard to your recent booking.
Our records indicate that the ticket number provided # 0272136698962 was purchased using Atmos Rewards points. We currently believe that the account used to purchase this ticket may have been accessed by an unauthorized user. To protect the identity of our member who may have had their account compromised, we will not provide their account number or personal information. However, I am happy to provide the following details about the ticket:
From Alaska Airlines:
Ticket # 0272136698962 under Confirmation Code MKWKFL was purchased on 03/09/2026 for $5.60 plus 17,500 Atmos Rewards points. A refund for this ticket was requested and issued on 03/12/2026, with all fares paid going back to the original form of payment.
We did not receive any payment from an authorized third-party travel agency to purchase this ticket. For recouping any costs, we suggest contacting your bank directly for next steps.
As always, thank you for flying with us. We hope you'll give us the opportunity to exceed your expectations on another flight.
Sincerely,
Evan S.
Customer Care Representative
Reference#: CN00069902
It is needless to say this experience has been extremely frustrating. I strongly advise others to avoid doing business with them.
15 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Anais Falantin,
Thank you for your feedback.
We have carefully checked the history of your booking and the related requests in our system. According to the information available, the request submitted on your side concerned the refund of the original ticket in the amount of 155 USD. We would like to inform you that this refund was completed by our side on March 18. The amount was returned as a reverse transaction to the purchaser’s bank account used to pay for the original booking.
At the same time, we understand that the refund of the original ticket does not remove your concerns regarding the circumstances in which the booking was cancelled. For this reason, we would like to assure you that the matter itself has not been ignored. We are currently maintaining active communication with the airline and continuing the investigation in order to clarify what exactly happened to your ticket, why this situation occurred, and how similar cases can be prevented in the future.
We appreciate your patience while this review is ongoing.
UPD 27/04
Please note that the refund was processed by our side in accordance with your confirmed request. Since you informed us that a refund for the original tickets was the relevant option for you, we proceeded accordingly and issued a full refund for the original booking.
We are sorry that the situation caused additional difficulties during your trip. Your comments regarding the communication with our support team will be reviewed internally.
Round Trip tickets invalid at the airport check-in (nightmare)
The round trip ticket we purchased did not exist upon check-in at the airport. We called Kissandfly customer service and they said they could not fix the ticket in time for the flight and to go ahead and purchase a new ticket at the airline counter (almost double the price) and to get on the plane. Had to attend Grandfathers funeral. Missing the flight was not an option. Kissandfly said to save the receipt for the new flight and they would reimburse me. I asked them to make sure the return flight was valid and they assured me it would be fixed by my return flight. Upon an early online checking before the return flight I discovered that the return flight ticket was also invalid. Had to call many many times only to speak with a nice lady who simple said they need time and I would have to wait. I waited the entire day and they sent a new valid ticket at 11:45pm the night before a 7:00am flight the next morning. They took till 7 hrs before the flight to fix the ticket that they knew was invalid and paid for for 3 days.
26 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Norman Pedinelli,
Thank you for your patience.
We have checked the available information and, at this time, we have not found any confirmation from the purchaser’s email address stating that the tickets were invalid, including at least for the outbound flight. We also do not see a receipt or document confirming the purchase of a new ticket.
In order for us to begin a detailed review of what exactly happened and to consider the matter of compensation, we kindly ask you to send us all information regarding the newly purchased tickets to our email address: info@kissandfly.com
Please send the new ticket in PDF format, showing the route, travel dates, and passenger details.
Once we receive these documents, we will be able to start reviewing your case in detail.
UPD 14/04
We would like to inform you that we have already sent a request to the purchaser’s email address asking you to provide the new tickets in PDF format, and we are still awaiting your response.
Please kindly check your email inbox.
Khrystyna Malko
Khrystyna Malko the best supporter ever i had in my life, this agent saved my life
30 March 2026
Unprompted review
Reply from Kissandfly.com
Dear GULNARA AKBARLI,
Thank you so much for your wonderful feedback.
We are truly glad to hear that Khrystyna Malko made such a strong positive impression and was able to help you when you needed support most. Your kind words mean a lot, and we will be happy to share them with her.
We sincerely appreciate your trust and your heartfelt review.
Fast and gently service
Fast and gently service. Khrystyna Malko works professionally and patiently.
30 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Maris Atmanis,
Thank you very much for your kind feedback.
We are pleased to hear that you were satisfied with the service and that Khrystyna Malko assisted you in a professional and patient manner. We will be glad to pass your kind words on to her.
We truly appreciate your trust and your review.
I would love to thank Khrystyna…
I would love to thank Khrystyna malkofor the support in my problem
Thanks once more
30 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Keemo,
Thank you very much for your kind words.
We are truly glad to know that Khrystyna Malko was able to support you with your issue. We will be happy to pass your gratitude on to her.
Thanks once again for your feedback and for choosing our service.
Booked my flight last evening and…
Booked my flight last evening and received the tickets today. I was a bit worried after reading some negative reviews, but everything went smoothly. Very satisfied!
30 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Michael Kerekesh,
Thank you very much for sharing your experience with us.
We completely understand that negative reviews can sometimes cause concern, so we are especially glad to hear that your booking process went smoothly and that you received your tickets without any issues.
It is very important to us that our customers feel confident and satisfied with the service they receive, and we truly appreciate your trust and your kind feedback.
Challenging website, improved service
The website is quite challenging to navigate indeed. However they have improved their customer service, particularly via chat. Especial thanks to Sofia Hronska who resolved my issue (8digit PNR vs Booking reference) quickly!
29 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Michael Axenrod,
Thank you for taking the time to share your feedback.
We appreciate your honest comments regarding the website navigation, and we are glad to hear that your experience with our customer service was much better, especially via chat. It is very important for us to know where we can improve while also understanding what is already working well for our customers.
We are especially pleased to know that Sofia Hronska was able to resolve your issue quickly and help clarify the difference between the 8-digit PNR and the booking reference. We will be happy to pass your kind words on to her.
Thank you again for your balanced and thoughtful review.
Terrible experience
Terrible experience. Bought tickets, was cancelled after 10h, even flight took in place and after our cancellation they still offered them. Now it is 15 days, still wainting for refund, communicaton it awful, cos i have to talk with 6 service organization and each blame each other. NEVER MORE. Choose anyonelse. But don´t refund full price 43 727,54 Kč, which i wrote you 5 days ago with any answer. And if you compare payment 1 min vs. refund 14 days and counting with many things you want to evena start with and i am not talking about deep investigation, how and who may i ask for refund.
15 March 2026
Unprompted review
Reply from Kissandfly.com
Dear Pavel Hájek,
Thank you for your feedback.
We have carefully reviewed the transaction history of your booking. According to our records, the full refund of your airline ticket in the amount of 42,396.86 CZK was successfully processed and returned to your original method of payment on March 19, 2026. According to our system, this amount covers the full cost of your purchase.
We would also be grateful if you could update your review and revise your rating regarding our company’s service to reflect the current status of the case.
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