Kissandfly.com Reviews 1,406

Reply from Kissandfly.com

Updated Apr 15, 2026

Dear Mladen Tomaš,

We would like to inform you that, on our side, the main service has been successfully provided and your tickets have already been issued.

At the moment, the additional services included in your booking are still in the process of confirmation and issuance. As soon as the status of your booking is updated, you will receive the relevant information from us by email.

We sincerely apologize for the waiting time. In this case, we need to receive confirmation from the airline regarding the reservation of the additional services, after which we will be able to confirm them in our system as well.

Should you feel that the situation has been at least partially resolved, and considering that the main service has already been successfully provided on our side, we would greatly appreciate it if you could update your review and rating about our company. This would mean a lot to us and would also help reflect the case more transparently for other customers.

Reply from Kissandfly.com

Updated Apr 17, 2026

Dear Ingrid,

Thank you for your feedback and for bringing this situation to our attention.

We are currently checking the information related to your booking and the fare details very carefully. We understand how important the ticket price is, especially when you are planning your trip within a budget, and we are sorry for the concern this situation has caused.

Please kindly allow us a little more time to complete the review. We will get back to you with an update as soon as possible.

Thank you for your patience and understanding.

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UPD 17.04

Dear Ingrid,

Thank you for your patience while we carefully reviewed your case.

We fully understand your concern regarding the price difference and sincerely apologize for the confusion this situation has caused. We know how important it is to stay within your planned budget.

After a detailed re-check of your booking, we have processed a refund of the price difference in the amount of 52.73 USD. The funds will be returned to your original form of payment within the standard processing timeframe.

We truly appreciate you bringing this to our attention and giving us the opportunity to resolve it.

Reply from Kissandfly.com

Apr 14, 2026

Dear Diego Cossa,

Thank you very much for your kind feedback.

We are delighted to know that you received immediate and helpful assistance from Andriiana López. It is always very important to us that our customers feel supported and receive prompt help whenever needed.

We truly appreciate your encouragement and will be very happy to pass your kind words on to Andriiana.

Reply from Kissandfly.com

Apr 14, 2026

Dear Amos Katemo,

Thank you very much for your kind words.

We are truly delighted to know that Khrystyna Malko was so helpful and that you had such a positive experience communicating with her. It means a great deal to us to know that our support left such a good impression.

We will be very happy to pass your appreciation on to Khrystyna.

Reply from Kissandfly.com

Apr 14, 2026

Dear Customer,

Thank you very much for your kind feedback.

We are truly pleased to know that Mariia Ivasiuk was able to look into your issue thoroughly and resolve it in a timely manner. It is very important to us that our customers receive attentive and effective support, and we are glad that your experience reflected this.

We sincerely appreciate you taking the time to share your words, and we will be very happy to pass your thanks on to Mariia.

Reply from Kissandfly.com

Apr 14, 2026

Dear Belen Calo,

Thank you very much for your wonderful feedback.

We are truly delighted to know that Felix Turner was kind, attentive, and helpful, and that you appreciated the level of care provided. It is very important to us that our customers feel supported and well taken care of throughout their experience.

We sincerely appreciate you taking the time to share your kind words, and we will be very pleased to pass your feedback on to Felix.

Reply from Kissandfly.com

Apr 13, 2026

Dear AMA SERWAA NYARKO,

Thank you very much for your feedback.

We are very pleased to know that you were satisfied with the progress of your booking. It is always important to us that the booking process is smooth and comfortable for our customers.

We sincerely appreciate you taking the time to share your experience with us.

Reply from Kissandfly.com

Apr 13, 2026

Dear Simone Papalia,

Thank you very much for your kind feedback.

We are truly delighted to know that you were satisfied both with our website and with the support provided by our team. It is especially wonderful to hear that Kate was able to assist you quickly and proactively via WhatsApp and help resolve your issue so efficiently.

Your words mean a great deal to us, and we will be very happy to pass your appreciation on to Kate.

Reply from Kissandfly.com

Apr 13, 2026

Dear Emmanuel Mateo,

Thank you very much for your thoughtful feedback.

We truly appreciate you giving us the opportunity despite the concerns you had beforehand, and we are very pleased to know that your experience turned out to be a positive one. It is especially good to hear that, with the support of our Call Centre team, the payment issue was resolved and your tickets were booked successfully in less than an hour.

We are also glad that your booking was synchronized with the airline app shortly afterwards and that the overall process met your expectations.

Thank you again for sharing your experience with us and for your trust.

Reply from Kissandfly.com

Apr 13, 2026

Dear Karmen,

Thank you very much for your wonderful feedback.

We are truly pleased to know that you received quick and helpful support and that your issue was resolved promptly. It is especially rewarding to hear that your refund was processed so quickly and that the assistance provided met your expectations.

We are also very grateful for your special words about Mariia Podvadtsiatnyk. We will be delighted to pass your kind feedback on to her.

Thank you again for your trust and for taking the time to share your experience with us.

Reply from Kissandfly.com

Updated Apr 14, 2026

Dear Customer,

In order for us to identify your booking and check the details of the charges, please kindly provide your booking number or the purchaser’s email address used at the time of booking.

Once we receive this information, we will review your case in detail.

UPD 13/04
Thank you for providing the identification details.

We are currently checking the information related to your booking and kindly ask you to wait while we review the matter carefully.

As soon as we have an update, we will get back to you accordingly.

UPD 14/04
Thank you for giving us the opportunity to communicate with you by email and for providing the information needed for us to review your case properly.

We would like to inform you that today we have refunded the cost of the services in question. We truly appreciate your patience while we looked into the matter.

We understand that this situation affected your impression of our company, and we are sorry for the inconvenience and frustration it caused. At the same time, we are grateful that we were able to review your case and provide a resolution from our side.

If you feel that this matter has now been resolved, we would be sincerely grateful if you could consider editing your review and rating about us. This would mean a great deal to our team, as we always try to listen to our customers, review each case carefully, and find a fair solution whenever possible.

Thank you again for your time, your communication, and the opportunity to resolve this matter.

Reply from Kissandfly.com

Apr 13, 2026

Dear Oriol Mohedano Segura,

Thank you very much for your kind and understanding feedback.

We truly appreciate your patience and your understanding of the complexity involved in rescheduling flights during a period of airspace tensions. It means a great deal to us to know that our service was experienced as reliable and supportive during such a challenging time.

Thank you again for taking the time to share your experience with us.

Reply from Kissandfly.com

Apr 13, 2026

Dear Vatsal Patel,

Thank you very much for your kind feedback.

We are delighted to know that Felix Turner did a great job assisting you with your ticket changes and booking. It is always very important to us that our customers receive helpful and efficient support, and we are pleased that your experience was a positive one.

We will be happy to pass your kind words on to Felix.

Reply from Kissandfly.com

Updated Apr 10, 2026

Dear Guilherme Bonan,

Thank you for your feedback.

Please note that we are currently checking the payment information related to your booking. We kindly ask you to wait while we review the details carefully.

Once the verification is completed, we will provide you with an update.

UPD 10/04
Dear Guilherme Bonan,

We would like to clarify that our Technical Department has carefully checked what amount was displayed to you on the payment page, and this amount corresponds to the sum that was actually charged from your bank account from our side. This is also the amount that was communicated to you by email and confirmed by you.

In such cases, an additional difference may sometimes appear due to your bank’s currency conversion or transaction processing rules. Therefore, based on the results of our check, no error was found on our side.

Please be assured that we are not interested in charging any excess amount from our customers’ accounts. We therefore kindly recommend that you contact your bank’s support service directly in order to clarify whether any bank-side conversion or transaction fee was applied.

Reply from Kissandfly.com

Apr 10, 2026

Dear Ed Freeman,

We would like to clarify that, under the airline fare you selected and paid for, the ticket included one personal item per passenger. In addition, the purchaser separately added two baggage allowances for an extra charge, and these were successfully added to your tickets.

Therefore, there was no error on our side. Your booking was issued in accordance with the fare selected and the additional services purchased.

We would also like to note that the information stating that the fare included only one personal item per passenger was displayed on our website from the beginning of the booking process. We show this information to customers at the time of selection, while checked baggage remains an optional extra service that may be added by the purchaser if needed.

If you wish, you may contact us at info@kissandfly.com
, and we will provide you with confirmation from our technical department, which has already reviewed the booking flow step by step and verified exactly what information was displayed before payment, including on the flight selection page, where only one personal item was shown.

Reply from Kissandfly.com

Updated Apr 10, 2026

Dear Customer,

Thank you for providing the information needed for identification.

We are currently checking the details of your case and kindly ask you to wait for our update.

UPD 10/04
We would like to inform you that we have already received the airline’s authorization for the refund of your tickets. Yesterday, on March 9, we processed and returned the full cost of your tickets to the purchaser’s bank account.

We understand how stressful it is to wait for a refund and sincerely regret the negative impression this experience has left. We appreciate your patience throughout this process.

We very much hope that, now that the refund has been completed, you may be able to reconsider your opinion and update your review of our company here.

Reply from Kissandfly.com

Apr 8, 2026

Dear Juan Marcos Nuñez Jara,

Thank you for your feedback. We are very sorry to learn about your experience and would like to assure you that your case is important to us.

We would like to clarify that flight schedule changes are made by the airline. Our role as an agency is to inform our customers about such updates and provide the alternative option offered by the airline based on the information we receive.

We truly regret that, in this case, the changes made by the airline had such a significant impact on your travel plans.

At the same time, we would also like to note that, according to our system, we have not received a refund request from you for these tickets. If a refund is still relevant for you, please submit your request according to the following instructions: https://kissandfly.com/content/manual-refund.html

We remain at your disposal and will carefully review your request should you decide to submit it.

Reply from Kissandfly.com

Apr 8, 2026

Dear Walkiria Veronica Rios Carcach,

Thank you for your feedback. We are truly sorry that this situation caused disappointment and concern.

After reviewing your case, we would like to clarify that at the moment we attempted to issue your tickets, unfortunately, we did not receive confirmation from the airline that seats were still available on the selected flight under the fare you had chosen. For this reason, we were unable to complete the ticket issuance and had to cancel the booking.

Regarding the payment, we would also like to reassure you that the funds were not charged by our company. They were only temporarily blocked on your bank card to verify the card’s validity and payment ability. After we were unable to issue your tickets, the amount was released back on the same day, and it should already be reflected in your bank account.

If the funds are still not visible on your side, we kindly recommend contacting your bank’s customer support for clarification. We have already sent you a document by email that you may provide to your bank in order to check the status of the transaction.

At the same time, we can see in the system that after the unsuccessful booking, a new reservation was created and the tickets for that booking were successfully issued by our side.

We sincerely regret the inconvenience this situation may have caused. If your issue has now been resolved, we would be very grateful if you could update your review and rating regarding our company, as this would mean a lot to our team.

Reply from Kissandfly.com

Updated Apr 7, 2026

Dear Elmar Kosutic,

Thank you very much for your kind review.

We are pleased to know that your issue was resolved so quickly.

Your feedback is greatly appreciated and means a lot to our team.

Reply from Kissandfly.com

Apr 7, 2026

Dear Katarina Gajić,

Thank you very much for your wonderful review.

We are delighted to know that the app made your booking experience easier and more affordable, and that everything went smoothly when you later decided to add an extra trolley.

It is especially lovely to hear that our customer support team was able to assist you so kindly and efficiently, and we will be happy to pass your kind words on to Kate Miller.

Your feedback means a lot to us, and we truly appreciate your trust in our service.