Didn't get an Boarding Pass unless it is less then 12 hours before the flight. Tried to reach kissandfly the whole day without success. Thanks god I found Mariia Ivasiuk who supported me very professi... See more
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Review summary
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Reviews shaping this summary
On 3. March Airline has cancelled a flight, which should be end of May. Kiss&Fly was not aware about it. On 3. April I let to open a ticket for the flight replacement. Several reminders, messages and... See more
Company replied
Review for KissandFly Booking and paying for a Lufthansa flight through KissandFly was very frustrating. The ticket download did not work, the reference numbers provided were not usable with Luftha... See more
Company replied
Today I booked a ticket and had some issue with the PNR code. The ticked was issued in less than 1h. I wrote an email to the customer service explaing my problem and less then 30 min I got an answer.... See more
Company replied
Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had some questions
I had some questions, and the support service (Andriiana Nosal) was very quick to send me the informations i needed. She also helped me alot about my request and to change something about my booked flight.
Thanks
30 October 2024
Unprompted review
Reply from Kissandfly.de
Dear Daniel,
Thank you for your kind words! We’re delighted to hear that Andriiana Nosal was able to assist you quickly and effectively with your questions and booking changes. Providing helpful and timely support is what we strive for, and it’s wonderful to know we met your expectations.
If you need any further assistance, please don’t hesitate to reach out. Safe travels!
I was apprehensive when I saw very low…
I was apprehensive when I saw very low ratings! However, my experience was pretty good. Certainly going to use it again!
28 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you for giving us a chance despite the initial hesitation! We're delighted to hear that your experience was positive and that you plan to book with us again. We’re always working to provide great service, and it’s wonderful to know we met your expectations.
Looking forward to assisting you on future trips!
Great customer support from Marta…
Great customer support from Marta Lesko! Answered fast and precise. Thank you :)
28 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you so much for your kind words! We're delighted to hear that Marta Lesko provided you with quick and precise assistance. We’ll be sure to pass along your appreciation. Should you need any more help in the future, don’t hesitate to reach out!
Horrible customer service
Horrible customer service. Phone number only has a German message with no option for English. Confirmation of flights takes forever.
11 October 2024
Unprompted review
Reply from Kissandfly.de
Dear Jon Dekel,
We apologize for any frustration caused by our customer service and the delay in flight confirmation. We understand the importance of clear communication and quick confirmations, and we’re sorry for any inconvenience you've experienced.
We’re pleased to inform you that your tickets have now been successfully issued and sent to the email address provided during your booking. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Thank you for your patience, and we’re here to help.
Best regards,
Customer Support Team
Marta Lesko helped me very quickly and…
Marta Lesko helped me very quickly and friendly with my questions. Thank you very much!
23 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind words! We’re thrilled to hear that Marta Lesko was able to assist you quickly and in such a friendly manner. We always aim to provide excellent service, and it’s wonderful to know Marta met your expectations.
If you need any further assistance, don’t hesitate to reach out. We’re always happy to help!
They will cancel on you
I booked a flight ticket that was significantly cheaper than the one offered by Airline. My booking was confirmed and the money was debited. But just one day later I received an email that this ticket could no longer be offered to me at this price. Tickets were still available for the price offered. It's not my problem if Kiss and Fly miscalculated and sold it to me too cheaply. In the end, it's not worth it for me to take legal action here. I just hope that I get my money back. It's still a big scam.
23 October 2024
Unprompted review
Reply from Kissandfly.de
Dear Ole,
We sincerely apologize for the inconvenience and frustration you experienced with your booking. We understand how disappointing it must have been to have your ticket canceled after it was confirmed.
Occasionally, due to pricing discrepancies between our system and the airline, rare situations like this occur. While we strive to provide accurate and competitive prices, these issues can happen, and we regret that it affected your booking.
Please be assured that your refund is being processed, and we are doing everything we can to ensure it reaches you promptly. We never intend to mislead or disappoint our customers, and we appreciate your understanding. If you have any concerns or need further assistance, don’t hesitate to contact us directly.
Thank you for your feedback, and we truly hope to regain your trust in the future.
23/10
On our agency side, the refund was processed today, October 23rd. Usually, the funds are credited to the buyer's account within 1-3 business banking days. If after this period the funds have not arrived in your account, we will provide you with a refund confirmation, which you can use to clarify the status of the transaction with your bank.
I am super satisfied with the service
I am super satisfied with the service. I booked the return multistop ticket through them for Mumbai-Munich-Autin. I have had the issue with baggage as the ticket was booked with 2 checked bags but flight operator was seeing only 1 bag on their end so I was in trouble as my flight was in night but kiss and fly team has responded me through chat without letting me even wait for couple mins. Their chat team is on spot and reachable within 2-3 minutes after request.
I had the same issue with outbound and return flight so I think they need to improve their backend operations so passengers doesn't have have any trouble at all. But top notch on service and support therefore 4,5 stars. Thank you
10 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your detailed feedback and for choosing us for your travel needs! We're thrilled to hear that you were satisfied with our service and the prompt assistance provided by our chat team. Ensuring a smooth experience is our top priority, and we're glad we could help you resolve the baggage issue quickly.
We also appreciate your constructive feedback regarding the backend operations. Your insight is valuable, and we will work on improving this aspect to ensure a seamless experience for all our passengers in the future.
Thank you for your understanding and for rating our service so highly. We look forward to assisting you on your future journeys!
Good customer service
Marta Lesko was very helpful in answering my questions and led me to find a perfect solution.
Thank you!!
18 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you so much for your kind words! We're thrilled to hear that Marta Lesko was able to assist you and help find the perfect solution. We truly appreciate your feedback and are glad you had a positive experience with our service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Poor post sale experience
Price and purchase experience was OK. All the rest was not OK.
It took some minutes to get the purchase confirmed. But after that, no ticket was issued and my flight was in two days. I had to call them to get it done.
I never received any email to check in. When checking in directly in the airline website, I realized that the email in the ticket reservation was not my email but some internal email from their company.
Also the return ticket was issued with a different booking code and ticket number. This was quite confusing when I had to check in for the second flight (for which I also didn't get any email).
Although I've entered my miles and more information when purchasing the ticket, this information was not automatically transmitted to the airline.
It looks like they are doing everything manually behind the scenes and nothing is automated.
9 October 2024
Unprompted review
Reply from Kissandfly.de
Dear Bruno,
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you faced after your purchase. Your experience is certainly not the standard we aim to provide.
We understand how frustrating it must have been to not receive your tickets immediately and to encounter issues with check-in, the booking codes, and your frequent flyer information. We are currently reviewing your case to identify the reasons behind these problems. While we do strive for efficient service, it appears there were some manual processes involved, and we’re working on improving this to ensure smoother automation in the future.
Thank you again for your patience, and we truly appreciate your feedback as it helps us enhance our services.
Prompt reply and great support
Prompt reply and great support. Thanks a lot
17 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind words! We're glad to hear you received prompt replies and great support. If you need any further assistance, don't hesitate to reach out. We appreciate your trust in us!
Not providing refund
My American Airlines flight was canceled. I asked AA for a refund and in a couple of days AA confirmed they refunded the travel agency (Kissandlfy) that should refund me. Since then (almost 2 months), K&F has always been responding with automated mails saying they are "working on the refund", "doing their best" and so on. Unacceptable. They are simply not giving me my money back (money already provided to them by AA)
29 August 2024
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the delay in processing your refund. We understand how frustrating this situation is. Please be assured that we are actively working on completing your refund as quickly as possible.
We would like to inform you that the return was made today, October 17. Usually, the funds are transferred to the buyer's account within 1-3 banking days. If, after the end of this period, the funds do not arrive in your account, we will provide you with confirmation of the return. You can use this to check the status of the transaction with your bank.
We appreciate your patience and understanding.
Very good support
Very good support by Mariia Yatsun...sent my all the info in an email after the conversation. Absolute recommendation.
13 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind feedback! We're glad to hear that Mariia Yatsun provided you with excellent support and promptly followed up with all the necessary information. Your recommendation is greatly appreciated!
Disappointing Service and Transparency
I recently booked multiple flights through Kissandfly. Unfortunately, one out of the four flights was cancelled by the airline. Kissandfly’s only solution was to request a substitute connection from the airline, which I agreed to. However, it has been seven days without any progress.
Whenever I ask specific questions such as:
When do you expect the issue to be resolved?
Did you try calling the airline?
Do you have proof that the airline received your inquiry?
What is the airline’s response so far?
Are there any other alternatives?
What are the consequences if you fail to provide me an alternative connection?
I receive the same generic response: “Kissandfly is doing all they can and are waiting for the airline’s reply. Please wait.”
This lack of action and transparency is unacceptable, especially since my flight to the US is in five working days and I need my tickets to initiate the ESTA process. The continuous delays and lack of concrete information are causing significant stress and inconvenience.
I urge Kissandfly to improve their communication and customer service. Customers deserve commitment and proactive solutions, not just warm words.
Update Oct/13 - The below reply from to this rating follows exactly the same scheme, the same generic answer: "“Kissandfly is doing all they can. The airline's reply is the delay.” But is doing "Kissandfly" everything they do? I don't think so, because this is not matching my personal experience with the airline. When calling I was within minutes connected to a very helpful employee from the airline. I completed an online request, and within 4 days the airline replied - on a Sunday! Does "Kissandfly" actually tried to call the airline? Why is "Kissandfly" not getting feedback even after one week? There is something off here, and I feel it is not related to the airline.
12 October 2024
Unprompted review
Reply from Kissandfly.de
Dear Karsten,
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you have experienced. We understand how crucial it is to have clear and timely communication, especially with an upcoming international trip.
Regarding your concerns, we want to clarify that the process of finding an alternative flight depends largely on the airline's approval. While we are actively following up on your case, we have not yet received confirmation from the airline about the substitute connection. We understand this is not ideal, and we apologize for the delay.
We will escalate your case and do everything we can to expedite a resolution. Rest assured, once we have more concrete information, we will inform you immediately. We appreciate your patience and will continue to work hard to ensure your travel plans proceed smoothly.
If you have any other questions or need further assistance, please feel free to reach out.
I eaisly reach the customer services…
I eaisly reach the customer services when i need to change me ticket, you can find someone to talk when you need. I dont understand 2.6 rating actually, it is a good site.
11 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your positive feedback! We're glad to hear that you easily reached our customer service team and had a good experience with changing your ticket. Your satisfaction is our priority, and we appreciate your support.
Regarding the rating, we always strive to improve, and your feedback helps us in that process. Thank you for choosing us, and we hope to continue providing you with great service!
Problem with Booking confirmation
Very happy with the support of Mrs Adriiana Nosal.
After two unfruitful attempts to get my flights I was told that the booking had failed (my credit card Company had just changed Banks and a rot of things did not work die to this change), but my credit card account was charged, but I did not receive a confirmation for the flights I actually could book in my third attempt.
29 September 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're sorry to hear about the issues you encountered with your booking, but we're glad that Mrs. Adriiana Nosal was able to assist you effectively. We understand how frustrating it must have been with the payment complications and appreciate your patience during the process. If you have any further questions or need assistance with the charges, please don't hesitate to contact us. We're here to help!
I received great and quick reply with…
I received great and quick reply with clear info from my customer support, Ruslana Sagan!
8 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're thrilled to hear that Ruslana Sagan provided you with a great and quick response along with clear information. We look forward to assisting you again in the future!
Reply from Kissandfly.de
Thank you for your feedback! We're delighted to hear that you found our service quick, friendly, and focused on solving your problem. We're always here to assist you and ensure a smooth experience. If you need anything else, don't hesitate to reach out!
Yuliana‘s help was really great to get…
Yuliana‘s help was really great to get access to my boarding ticket :)
25 September 2024
Unprompted review
Reply from Kissandfly.de
Thank you for sharing your positive feedback! We're thrilled to hear that Yuliana was able to assist you in getting access to your boarding ticket. We'll be sure to pass along your kind words to her. If you need any further assistance, don't hesitate to reach out. Safe travels!
Yuliana was very helpful in changing…
Yuliana was very helpful in changing information on my profile I accidentally provided incorrect.
The 1 star substraction has nothing to do with her, but with the fact, that after filling out all details to book a flight, it was more expensive than shown at first.
24 September 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback and for acknowledging Yuliana’s helpful assistance in correcting your profile information. We understand your concern about the price change and appreciate your patience. Pricing can sometimes fluctuate based on real-time availability, but we value your input and will work to improve transparency.
Change of date and customerservice
I had to change my date for my flights and had a couple questions. I contacted customer service where Mariia Yatsun helped me and asnwered my questions. It all went well.
17 September 2024
Unprompted review
Reply from Kissandfly.de
Dear Milou Stoffels,
Thank you for your kind feedback! We’re glad to hear that Mariia Yatsun was able to assist you with your flight date change and address all your questions. It’s great to know that everything went smoothly for you.
If you need further assistance, feel free to reach out anytime.
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