Didn't get an Boarding Pass unless it is less then 12 hours before the flight. Tried to reach kissandfly the whole day without success. Thanks god I found Mariia Ivasiuk who supported me very professi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On 3. March Airline has cancelled a flight, which should be end of May. Kiss&Fly was not aware about it. On 3. April I let to open a ticket for the flight replacement. Several reminders, messages and... See more
Company replied
Review for KissandFly Booking and paying for a Lufthansa flight through KissandFly was very frustrating. The ticket download did not work, the reference numbers provided were not usable with Luftha... See more
Company replied
Today I booked a ticket and had some issue with the PNR code. The ticked was issued in less than 1h. I wrote an email to the customer service explaing my problem and less then 30 min I got an answer.... See more
Company replied
Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Iryna Basara helped me with my check in…
Iryna Basara helped me with my check in and she replied super fast and with clear instructions! Thanks
7 March 2025
Unprompted review
Reply from Kissandfly.de
Dear Martina Lovrinov,
Thank you for your kind feedback! We're delighted to hear that Iryna Basara was able to assist you quickly and clearly with your check-in. We’ll be sure to share your appreciation with her!
If you ever need any further assistance, don’t hesitate to reach out. Safe travels!
Customer Support
For some reason (or technical issues) i wasnt able to complete my Check-in online. Sabina Safiulova was very much helpful and completed my bookings for me. It was quick and easy.
7 March 2025
Unprompted review
Reply from Kissandfly.de
Dear Deniz,
Thank you for your kind words! We're glad to hear that Sabina Safiulova was able to assist you quickly and efficiently with your check-in. We’ll be sure to pass along your appreciation to her.
If you ever need any further assistance, feel free to reach out. Safe travels!
I booked a Business Class Ticket…
I booked a Business Class Ticket through kiss and fly and got downgraded on my way back. The airline said Sorry for the bad circumstances and apologized with a voucher but confirmed multiple times that I was eligible for the refund of the difference in fare. Kiss and fly argued that I was not, which was clearly wrong. After publishing a review here they said they would be working on it and asked for patience. I have not heard back from them and they clearly are playing a game. The incident was end of November and it is March now. Would not book with them again!
5 March 2025
Unprompted review
Reply from Kissandfly.de
Dear Stef,
Thank you for letting us know about your concern. We deeply regret that your experience with your booking did not meet expectations and caused inconvenience.
Please allow us to clarify the situation: Refunds for price differences or other claims related to flight bookings are subject to the policies of the respective airline. In cases such as overbookings, where airlines issue compensation or vouchers directly, we as a travel agency are often bound by these guidelines.
However, we understand your frustration and want to ensure that your concern is investigated correctly.
Our goal is to help our customers in the best possible way and we value your feedback to continue to improve our service.
We would like to inform you that a request for a refund of the difference in your reservation has already been received in our system. This does not constitute a refusal of our assistance. Rather, we would like to inform you that your request is currently being investigated by the airline.
For more information about this process, please visit the "Ticket Refund" section of our website. As soon as we receive a response from the airline, we will of course inform you immediately.
We thank you for your patience and understanding and are available at any time if you have any further questions.
THEY ARE SCAMMERS
I bought a ticket to Mexico for a price and I got charged 150 more than the price of the ticket+commission.They took the money from the account! Triend to call the costumer service numer and it doeant exist so I sent an email. Tehy denay they took the money even though Ive swnt them the bank receipt.
Isn't worth it. It's better to pay a little bit more from a known agency!
Beware of them!!!
31 January 2025
Unprompted review
Reply from Kissandfly.de
Dear Fern,
Thank you for sharing your experience, and we apologize for any frustration caused. We understand your concern regarding the additional charge, and we want to clarify that any possible excessive write-off may be due to a bank conversion. We recommend contacting your bank's support service to investigate this further.
Our customer support team is here to help, and we are sorry for any confusion or inconvenience. Please don't hesitate to reach out again if you have any additional questions or need further assistance.
WORST EXPERIENCE EVER!
WORST EXPERIENCE EVER!! We paid twice for the flight to and from Abu Dhabi, as the check-in was impossible online to make without paying extra at the airport! I stayed for a whole 24h in contact with the costumer service and NOBODY did anything to help us. Have we not paid, we would have lost our flight on both ways! NO REFUND and no explanation from them at all!!!
TERRIBLE TERRIBLE TERRIBLE.
1 January 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
We sincerely regret the negative experience you encountered and understand how frustrating this situation must have been. Please accept our apologies for the inconvenience caused during your trip.
We are currently checking the details of your case and verifying all the relevant information with the airline. Rest assured that we are thoroughly investigating the matter to ensure a proper resolution.
We kindly ask for your patience while we complete this process. As soon as we have updates, we will contact you directly.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to address your concerns.
UPD 29/01
We have thoroughly reviewed your request and regarding flight 5W-4431 unfortunately, without a receipt confirming the payment for check-in, we are unable to process a refund. If you are able to provide this document, we would be more than happy to reassess your case. We understand that obtaining such proof may not always be straightforward, and therefore, we recommend reaching out directly to the airline to inquire whether they can provide any form of electronic confirmation for this payment. This could serve as the necessary evidence to support your request and investigate further.
Additionally, with regard to the return flights, we have not received any prior communication from you regarding any issues. As a result, we do not have any information about what may have occurred, the nature of the problem, or which party was responsible. Without such details, we are unfortunately unable to evaluate the situation or offer any resolution. We sincerely regret any difficulties you may have encountered and truly appreciate your understanding.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. We remain at your disposal and will do our best to assist you in any way possible.
Unusual procedure, but not bad at all!
I landed to the Kissandfly website through Skyscanner. I was worried due to so many bad reviews, but I found the online booking process easy to follow and the communication about the booking status clear and efficient. The ticket was issued in less than 12 hours and over night time. I would consider booking my flights again with them.
20 January 2025
Unprompted review
Reply from Kissandfly.de
Thank you so much for your thoughtful feedback! We are delighted to hear that you had a smooth booking experience with us, despite your initial concerns. It’s great to know that our process was easy to follow and that communication regarding your booking status met your expectations.
We truly appreciate your trust, and we would be happy to assist you with future bookings. If you have any questions or need assistance, feel free to reach out anytime.
We look forward to serving you again!
Good customer support from Sahan…
Good customer support from Sahan Ruslana. Thanks very much
9 January 2025
Unprompted review
Reply from Kissandfly.de
Thank you for your kind feedback! We’re delighted to hear that you had a positive experience with Sahan Ruslana. Providing excellent customer support is our priority, and it’s wonderful to know we met your expectations.
If you need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Prompt customer support through Hrytsan…
Prompt customer support through Hrytsan Nataliia. My problem was quickly solved. Friendly service.
4 January 2025
Unprompted review
Reply from Kissandfly.de
Thank you so much for your kind words! We’re thrilled to hear that Nataliia Hrytsan was able to assist you promptly and provide friendly service. We strive to offer efficient and helpful support to all our customers, and we’re glad to know your issue was resolved quickly.
If you need further assistance, don’t hesitate to reach out. We’re always here to help!
Worst Experience – Avoid Kissandfly.de at All Costs!
I had the absolute worst experience booking with Kissandfly.de. Initially, the ticket price was $373, which seemed reasonable. However, after booking, they claimed they needed payment verification, which turned into a tedious back-and-forth process that took over two hours via email.
First, they asked for my card details (partially hidden, including the CVV), which I provided as instructed. Then, they suddenly demanded my card together with passport photos , which felt invasive and completely unprofessional.
After all the hassle and wasted time, they finally “completed” the process, only to contact me the next day and say the ticket prices had changed, and my booking was no longer available at the same price. They promised to refund my money, but I am still waiting for the refund.
This company is completely unreliable and unprofessional. Even in my worst times, I will never book tickets with Kissandfly.de again. Avoid them if you value your time, money, and peace of mind!
28 December 2024
Unprompted review
Reply from Kissandfly.de
Dear Rameez Badebhai,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced during the booking process. Please allow us to address your concerns.
Firstly, for security purposes, payment verification is sometimes required to ensure the protection of both our customers and their transactions. While we understand that providing additional documentation can feel inconvenient, these measures are in place to prevent unauthorized payments and fraud.
Regarding the change in ticket prices, unfortunately, flight prices can fluctuate rapidly based on airline availability, and we regret that your booking was impacted by such changes. We understand how disappointing this must have been, and we are sorry for any confusion caused.
We would also like to confirm that your refund was processed on December 28. If you have not yet seen the refund reflected in your account, we kindly ask you to contact your bank for further clarification, as processing times may vary depending on the payment method.
We deeply regret that your experience did not meet your expectations and hope to have the opportunity to improve your trust in the future.
Appreciated !!
Everything very comfortable! And much thanks to Mrs. Hronska for the support, she really helped me in every issue.
I do recommend that company! Best greetings
17 November 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your wonderful feedback and recommendation! We're thrilled to hear that your experience was comfortable and that Mrs. Hronska was able to assist you so effectively. We’ll be sure to share your kind words with her—it will mean a lot.
If you need any further assistance, feel free to reach out. We’re always here to help!
Reply from Kissandfly.de
Dear Nour Aljamal,
Thank you for sharing your feedback. We regret to hear about your dissatisfaction. Please allow us to clarify that we act in strict accordance with the fare rules set by the airline. Unfortunately, as per the fare rules for your ticket, refunds and changes are not permitted.
To ensure transparency, we provide all our customers with the opportunity to review the fare rules before completing their purchase. This information is readily available during the booking process so that travelers can make informed decisions and understand whether tickets are refundable or changeable based on their personal circumstances.
We value your understanding and remain available if you have further questions or need assistance.
I booked my flight on 04.12.2024
I booked my flight on 04.12.2024. The money got deducted from my bank but didnot recieve the tickets.
0512.2024 : recieved an E-Mail with the confirmation of payment and mentioned as long soon as the Flight company confirms the reservation they would issue the ticket. It will take upto 48 hrs.
Same day after 12 hrs they sent one more Email stating Ticket became expensive and i have to pay additional 135 € inorder to book the ticket. Then i asked them for the refund of my money as there were no tickets been booked. I recieved a E-Mail confirmation that the Payment will be cancelled and I will recieve the money.
Since then thes are giving some or other lame excuses like technical problem, Finance deparment is looking into it ....
12.12.2024: They said i will get the money not later than 16.12.2024 and today they saying me to wait till 20.12.2024.
The experience: very frustrating to get my money. I need my money.
Reply to kissandfly: What confirmation are you guys waiting for? You have my money. Just refund my money.
Update 1: 17.12.2024 , kissandfly finance department has contacted me for the account details. Even though they have the details. Sent them again.Not received any communication afterwards.
Update 2: 18.12.2024, received the refund.
4 December 2024
Unprompted review
Reply from Kissandfly.de
Dear Harsha Vardan,
We sincerely apologize for the inconvenience and frustration you have experienced regarding your refund. We understand how upsetting this situation must be, and we regret that the process has taken longer than expected.
Please be assured that we take your concerns seriously. Your refund is being prioritized, and we are actively following up with the finance department to ensure the amount is processed at the earliest. We will provide you with updates via email as soon as there is further confirmation.
Thank you for your patience and understanding. If you have any additional questions, please do not hesitate to reach out.
18/12
We are grateful for the information you provided for the refund. The refund was made yesterday, December 17. Usually, the funds are credited to the buyer's account within 1-3 business days. If the funds have not been credited to the account after this period, we will provide you with a refund confirmation. You can use it to clarify the status of the transaction with your bank.
Wrong nationality
I had a problem with the ticket details. My girlfriends nationality was wrong in the application. Marianna helped me immediately, when i chattet with her and everything is fine now.
9 December 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback! We're delighted to hear that Marianna was able to assist you promptly and resolve the issue with the ticket details. Your satisfaction is our top priority, and we're glad everything is fine now. If you need any further assistance, don't hesitate to reach out!
Great support by customer service…
Great support by customer service Adriina Nosal getting my invoice promptly and in time.
4 December 2024
Unprompted review
Reply from Kissandfly.de
Thank you for your kind words! We’re thrilled to hear that Andriiana Nosal provided you with excellent support and ensured you received your invoice promptly and on time.
Your satisfaction is our top priority, and we’re always here to assist with any future needs.
Ticket buying process was very easy and…
Ticket buying process was very easy and less expensive than other sites. We had questions and Melnyk was very helpful and answered all my questions. Thank you!
3 December 2024
Unprompted review
Reply from Kissandfly.de
Dear Michelle,
Thank you for sharing your positive experience with us! We’re delighted to hear that you found our ticket purchasing process easy and cost-effective.
We’re also thrilled to know that Sofiia Melnyk provided the support you needed and answered all your questions. Your kind words mean a lot, and we’ll make sure to pass them along to her.
If you need any assistance in the future, please don’t hesitate to reach out. We’re always here to help.
Wishing you safe and enjoyable travels!
Avoid them, they'll scam you
Perhaps instead of putting verified company under their name it should say "verified scam". That way, people will know to avoid. They're in the business of leaving travelers stranded and pointing fingers at others when you manage to get a hold of someone. I had an agent tell me she was going to call me back within 10mins because she needed to verify something (this was after having had numerous online chats as well as phone calls about an issue with my return flight). She called back several hours later trying to point fingers. Anyway, it's safe to say to avoid them and save yourself the headache.
18 November 2024
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you’ve had and for the inconvenience caused. Your concerns regarding the handling of your return flight issue are taken very seriously.
Please be assured that your request is being actively handled, and we have contacted the airline to clarify the circumstances surrounding your booking. We are committed to finding a resolution and will update you as soon as we receive further information.
We value your input and deeply regret that our service did not meet your expectations. Thank you for your patience as we work to address this matter.
I had help from Sophia Hronska after I…
I had help from Sophia Hronska after I made a mistake during booking. She had my problem fixed in no time flat.
28 November 2024
Unprompted review
Reply from Kissandfly.de
Thank you for sharing your experience with us! We're thrilled to hear that Sophia Hronska was able to assist you promptly and resolve the issue so efficiently.
Providing excellent service and support is our priority, and it’s wonderful to know that Sophia made such a positive impression during your interaction.
If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Very fast response to my requests
It was the best option for my flight. Excellent service. I have to change the schedule and their prompt response was effective and easy.
9 November 2024
Unprompted review
Reply from Kissandfly.de
Thank you so much for your feedback! We're thrilled to hear that our team was able to assist you quickly and provide the best options for your flight. We're glad the schedule change process was smooth and effective for you. Please don’t hesitate to reach out if you need further assistance—we’re here to help!
Great help from Sahan Ruslana!
5 November 2024
Unprompted review
Reply from Kissandfly.de
Thank you for sharing your feedback! We're thrilled to hear that Sahan Ruslana was able to provide you with such great assistance. Your satisfaction is our priority, and we’ll make sure to pass along your kind words to her.
Thanks again for choosing us, and we look forward to helping you with any future travel needs!
Ticket booking went smoothly
Ticket booking went smoothly. The price was attractive comparing to the competition, as well as suggested airlines were the ones I prefer. I didn't know this website before, so I was little bit concerned of how it goes (given all those negative reviews). But I got my ticket within an hour from booking and I was able to find my booking on the airline page.
25 October 2024
Unprompted review
Reply from Kissandfly.de
Thank you for sharing your experience with us! We're delighted to hear that your booking process went smoothly and that you found our prices and airline options to your liking. We understand that trying a new platform can be a bit uncertain, and we're glad we could meet your expectations with prompt service. If there's anything more we can do for you, please don't hesitate to reach out.
Safe travels, and we hope to assist you again in the future!
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