On 3. March Airline has cancelled a flight, which should be end of May. Kiss&Fly was not aware about it. On 3. April I let to open a ticket for the flight replacement. Several reminders, messages and... See more
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Review summary
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Reviews shaping this summary
I made a typo today when booking with Kiss&Fly – October instead of November – on a flight that cost €640. At first, I was stuck in a very long waiting queue with customer support, which was frustra... See more
Company replied
Bought a ticket (EU, 2h flight) for my mum through kiss and fly as the price was very attractive compared to buying the flight via the airline. I was a bit worried because of the bad reviews, but over... See more
Company replied
I bought the ticket on kissandfly.de and they send me the confirmation of ticket without 13-digit number. When i check the ticket on official airline website, it is showing cancelled. I contacted kiss... See more
Company replied
Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Absolutely horrible!
EDIT: they agreed to reimbursement of the ticket I HAD TO BUY MYSELF as their team was unable to rebook me or find an alternative or provide any confirmation. I had to spend 5 hrs more traveling as any other direct option was too expensive and I did not want to risk. However they do not want to reimburse me for the flight I did not use which I initially booked. Unprofessional with no sense of customer rights.
Absolutely horrible!! Canceled last minute my flight, send me an alternative for a flight 3 days later when I see there are other alternatives on the same flight I got canceled. Not to mention they lied that a "technical error" caused the cancelation.
Will be reported!!
19 December 2025
Unprompted review
Reply from Kissandfly.de
Dear Lucija,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience and frustration this situation has caused you, and we fully understand how upsetting a last-minute flight cancellation can be.
Please be assured that your case is currently under our close attention. We are actively reviewing all details related to your booking in our system in order to provide you with a clear, accurate, and transparent explanation. We have also received your email and would like to confirm that it is being handled together with this case.
As soon as our verification regarding your tickets is completed, we will immediately get back to you with a detailed update and next steps. We kindly ask for a bit of time to ensure that all information is thoroughly checked, as this allows us to provide you with the most precise response possible. Your request is treated as a priority.
Additionally, we confirm that your refund request has been received and is currently in progress. Our team is doing everything possible to reach a resolution and provide you with an answer as quickly as possible.
Thank you for your patience and understanding. We truly appreciate the opportunity to review your case and assist you further.
UPD 12/24
Lucija,
Thank you for taking the time to share your experience. We are truly sorry for the stress and inconvenience this situation caused you, especially given how time-critical and disruptive it was.
We would like to confirm that today, 24 December, we have reimbursed you the full cost of the new ticket you were forced to purchase — 255.9 EUR — in accordance with the receipt you provided. We understand that you had to make this decision yourself due to the lack of timely alternatives and confirmations, and we acknowledge how frustrating that must have been.
Regarding the circumstances that led to this situation, please be assured that we are still conducting an internal investigation to clearly identify what went wrong on our side and to ensure that similar cases are prevented in the future. Your case is being taken seriously and used as a basis for improving our processes.
We sincerely appreciate your patience while your request was under review and while the reimbursement was processed. If you feel that this resolution addresses the core of your case, we would be grateful if you considered updating your review to reflect that the reimbursement has been completed and letting other customers know how the matter was ultimately resolved.
Thank you again for your feedback — it helps us improve, even when it is difficult to receive.
I’m waiting for my refund
booked the reservation;
Then today at 12:03 I received a mail saying my seat has been cancelled.
I get on my profile, I see the other option is still the same flight I booked; 20 December at 20:55 to Zagreb
I take it; but then feel something is off why asking me to confirm the flight I already booked as a new flight.
Then I call customer service and she tells me no sorry the change it’s for the 22 which I say no, can you find a better option she says ok I will search and tell you.
But then I call again it’s another girl to whom I tell to cancel the flight, she says okay stay online and I will get back to you, then she gets back to me after 5 min and tells me my flight is cancelled and I will get the refund in 48h, I tell her I don’t see the confirmation email and she tells me it will arrive soon that was at 12:40. Normally call are recorded so they will know
And now at 14:32 I receive a WhatsApp message from you saying my flight didn’t change it’s tomorrow 20 December 2025.
So, the girl confirmed me the cancellation, and refund was in 48h which I expect . This technical issue of yours is the last thing I want
19 December 2025
Unprompted review
Reply from Kissandfly.de
Dear Priscille,
Thank you for sharing the details of your situation. We are sorry for the confusion and inconvenience you have experienced.
In order to properly review your case, verify the status of your booking, and check the information regarding the cancellation and refund, we kindly ask you to provide your booking reference number or the purchaser’s email address. Without these details, we are unfortunately unable to locate your reservation in our system.
Once we receive this information, we will carefully investigate the matter and get back to you with a clear update as soon as possible.
Sabina Safiulova helped me through the…
Sabina Safiulova helped me through the online check-in for my flight ticket. She was very kind and quick.
17 December 2025
Unprompted review
Reply from Kissandfly.de
Thank you very much for your kind feedback, Pelo!
We are pleased to hear that Sabina Safiulova was able to assist you with the online check-in quickly and kindly. We will be sure to pass along your appreciation to her.
Thank you for choosing us, and please feel free to reach out if you need any further assistance.
Scammers, do not return money after flight cancellation
I didn't receive my refund due to flight cancellation
The airline told me that they had transfered the amount to Kiss&Fly, but no transfers from Kiss&Fly to me
Scammers!
27 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
We are sorry to read about your experience and would like to look into this matter in detail.
In order to identify your booking and verify the refund status, we kindly ask you to provide your booking reference number or the email address used at the time of purchase. Unfortunately, based on the information available in this review, we are unable to locate your reservation.
Once we receive these details, we will promptly review your case and provide you with accurate information.
Good cheap service
Good cheap service.
Process is a little janky, but I wasn't expecting to much at this price point.
They got me too and from with no problems.
1 October 2025
Reply from Kissandfly.de
Dear Chris Morgan,
Thank you for your feedback. We appreciate you choosing our service and are glad to hear your trip went smoothly without any issues.
We also take your comment about the process seriously. Our team is continuously working on improving the booking experience to make it more seamless while keeping prices competitive.
Thank you again, and we look forward to assisting you in the future.
Reply from Kissandfly.de
Thank you very much for your feedback, Muhammad Abdullah!
We’re glad to hear that you had a very good experience with us.
If you ever need any assistance in the future, we’re always here to help.
Wishing you smooth and pleasant travels ahead!
I had booked with Opodo and they…
I had booked with Opodo and they cancelled. Now it worked fastly with Kissandfly.
8 December 2025
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback, Patricia!
We’re happy to hear that everything went smoothly with us and that your booking was processed quickly after the experience with Opodo.
If you ever need any assistance with your trip or future bookings, we are always here and ready to help.
Wishing you wonderful travels ahead!
Nice experience
I have booked a flight from Zanzibar to Arusha and at the end of booking, I wasn`t sure iy my checked luggage was included in the price. I have send a message to the service... At the counter I didn`t paid any extra money. All in all, I hada a pleasant flight and the nice experience. When I was home, I received an answer of the service ;)
7 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you very much for sharing your experience with us!
We are happy to hear that your journey from Zanzibar to Arusha went smoothly and that everything with your checked luggage was handled without any additional charges.
We also appreciate your patience while waiting for our reply, and we’re glad that everything worked out well in the end.
If you ever need assistance again, we are here for you 24/7.
Wishing you many more pleasant travels!
Feels like scam!
Everything feels like a scam, but it is simply antisocial business behavior. So just stay away from this company.
I had booked a flight from Las Vegas to San Francisco. After passing security with my boarding pass, I was told at the gate that I could not board because my ticket had not been paid. This happened because kiss&fly reversed the payment shortly before departure and tried to pay for the ticket with airline miles instead. It seems this is part of their business model. The payment with miles did not go through, so I was denied boarding.
I had to book a new and more expensive flight on the spot and lost half a day of my vacation at the airport. That was not all. Fearing the same thing might happen on the return flight, I booked a new return ticket as well and asked kiss&fly for a refund of both flights.
Of course, kiss&fly did not respond. After almost two and a half months with no other way to get my money back, I filed a chargeback with my credit card.
Unfortunately, only one of the flights was refunded because kiss&fly claimed I could have taken the other flight. They had not responded to any of my messages and I had every reason to expect the same issue again.
In the end, I had extra costs of 150 euros for the new outbound flight and 170 euros for the return flight. Booking with kiss&fly cost me 320 euros and I got exactly zero flights in return. Just book elsewhere. This is one of those companies that try to offer flights 10 euros cheaper using some mileage tricks, but at the end of the day they do not care about the customer and screw you over.
So book somewhere else and give this company a wide berth.
-----
Alles fühlt sich an wie Betrug, ist aber einfach assoziales Geschäftsverhalten. DESHALB LASST EINFACH DIE FINGER VON DIESEM UNTERNEHMEN!
Ich hatte einen Flug von Las Vegas nach San Francisco gebucht. Nachdem ich mit meinem Boarding Pass durch die Sicherheitskontrolle gelangt bin, wurde mir am Gate gesagt, dass ich nicht mit an Board kann, da mein Ticket nicht bezahlt wurde. Das lag daran, dass kiss&fly kurz vor Abflug die Zahlung zurückgezogen und versucht hatte, den Flug stattdessen mit Flugmeilen zu bezahlen (es scheint das ist Teil des Geschäftsmodells). Leider gib die Zahlung mit Meilen aber nicht durch und somit konnte ich nicht an Board meines Fluges.
Ich musste kurzfristig einen neuen teureren Flug buchen und hatte einen halben Tag Urlaub am Flughafen verschenkt. Das aber nicht genug. Aus Sorge, dass dies beim Rückflug erneut passieren kann, habe ich natürlich auch wieder einen Rückflug gebucht und kiss&fly um Rückerstattung meines Flugpreises für beide Flüge gebeten.
kiss&fly hat sich daraufhin natürlich nicht bei mir gemeldet und als nach fast 2,5 Monaten keine andere Möglichkeit mehr bestand, an mein Geld zu kommen, habe ich meine Kreditkartenabrechnung zurückgegeben.
Leider wurde mir da nur der eine Flug erstattet, da kiss&fly sagt, ich hätte den anderen Flug ja wahrnehmen können. Auf meine Nachrichten hatten sie allerdings nicht reagiert. Und ich musste fest damit rechnen, dass hier wieder dasselbe passiert.
Nun hatte ich Mehrkosten von 150 Euro für den erneuten Flug und weitere 170 Euro für den Rückflug. Die Buchung mit kiss&fly hat mich also 320 Euro gekostet und ich habe genau keinen Flug dafür bekommen. Bucht einfach woanders. Das ist wieder so ein Unternehmen, das mit irgendwelchen Meilentricks dir 10 Euro billigere Flüge anbieten will, aber am Ende des Tages ist ihnen der Kunde egal und sie f**ken dich in Ar***!
Also einfach woanders buchen und einen weiteren Bogen um dieses Unternehmen machen.
25 August 2025
Unprompted review
Reply from Kissandfly.de
Sehr geehrter Alex,
vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns sehr leid zu hören, welche Unannehmlichkeiten Sie erlebt haben.
Um Ihren Fall im Detail zu prüfen und alle Buchungsvorgänge nachvollziehen zu können, benötigen wir Ihre Buchungsnummer oder die E-Mail-Adresse, die Sie bei der Reservierung verwendet haben. Ohne diese Angaben können wir leider keine Einsicht in die konkrete Buchung nehmen und den geschilderten Ablauf nicht überprüfen.
Sobald wir Ihre Buchungsdaten erhalten, werden wir den Vorfall umgehend intern prüfen und Ihnen eine ausführliche Rückmeldung geben.
Wir entschuldigen uns aufrichtig für die entstandenen Schwierigkeiten und stehen Ihnen jederzeit zur Verfügung.
Received fast and good support from…
Received fast and good support from Sofia Hronska for the check-in process of the airlines.
2 December 2025
Unprompted review
Reply from Kissandfly.de
Dear Philipp Gassner,
Thank you very much for your kind feedback!
We’re delighted to hear that you received fast and helpful support from Sofia Hronska during your check-in process. We truly appreciate your recognition of her work.
Your satisfaction means a lot to us, and we’re always here to assist you whenever you need.
Very bad customer service changed our…
Very bad customer service changed our flight 45 mins before departure and delayed for 4 hrs on calling them hanged up the phone in the middle of call. No one should book from this service as it is the worst one I regret in doing so. It hampered our flight, car booking everything never recommend to anyone.
24 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Sarisha Lamichhane,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you experienced with your flight, and we fully understand how upsetting and stressful this situation must have been for you — especially when it affected not only the flight itself, but also your car booking and further travel plans.
We want to assure you that your case is very important to us, and we appreciate the opportunity to clarify the situation and offer our support.
In this case, the airline made changes to the flight schedule shortly before departure. Unfortunately, such operational decisions are made solely by the airline and may be related to aircraft rotation, delays in previous segments, or other technical/logistical reasons.
As an online travel agency, we do not influence the airline’s operational schedule, and we cannot prevent these changes.
What we can do — and always do — is promptly inform passengers once the airline updates the status in the system. Our responsibility is to notify you as quickly as possible, and we regret if the timing of the update caused additional stress.
We are very sorry if your experience trying to reach our support team was not smooth. This is definitely not the level of service we want for our customers. Your feedback helps us improve, and we are already reviewing this situation internally to ensure better communication going forward.
If the updated flight schedule is not acceptable for you, you have the option to submit a refund request directly from your personal account on our website.
Once we receive your request, we will contact the airline to check if a full involuntary refund is possible due to the schedule changes.
You can find a step-by-step instruction on how to submit the refund request here: https://kissandfly.com/content/manual-refund.html
Please rest assured that we are tracking your case and will do everything possible to support you through the process. As soon as we receive an official response from the airline regarding the refund possibility, we will immediately inform you by email.
Thank you again for bringing this to our attention. We value your trust and hope we can resolve this matter in a way that restores your confidence in our service.
False Flight Information, No Customer Support
I booked tickets for a return flight that is coming up in the next 2 days. I was not provided an e-ticket number with the itinerary and have now noticed that the provided PNR is not compatible with the airline’s log-in, which leaves me highly concerned that the tickets are not actually valid. I have not yet received a response from customer service, despite having contacted them via multiple channels.
20 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Katharina,
Thank you for your feedback. We are sorry to hear about the difficulties you are experiencing and for the delay in our response.
In order to check your booking details, verify the ticket status, and make sure that you receive the correct e-ticket information, we kindly ask you to provide either your booking number or the email address used during the purchase. This will allow us to locate your reservation in the system and assist you without delay.
Please be assured that once we receive this information, we will prioritise your request and provide you with an update as soon as possible.
We apologise for any inconvenience caused and remain at your disposal.
The company only provided me with the…
The company only provided me with the outbound flight and not the return, but at least they reimbursed me part of the ticket. I've been asking for the correct receipt (for reimbursement from my company) and they promised that would send it within 10 days, but almost a month has passed and they disappeared. Still waiting for it.
9 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Marco,
Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced.
To help us identify your booking and check the status of your request, could you please provide your booking number or the email address used for the purchase?
Once we have this information, we’ll review your case and get back to you as soon as possible.
I had really good help experience from…
I had really good help experience from Sofiia.
4 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you so much for your kind words!
We’re truly happy to hear that Sofiia was able to assist you efficiently and provide a positive experience.
Your satisfaction means a lot to us, and we’ll make sure your appreciation is shared with her.
Wishing you smooth and pleasant travels ahead!
I absolutely cannot recommend Kiss &…
I absolutely cannot recommend Kiss & Fly! My flight was initially “booked” and I was told that ticket issuance could take up to 24 hours. More than 27 hours later, I received a message that my flights could not be booked. Unreliable, non-transparent, and completely unfriendly to customers. In the end, the booking number I received from them via email was incorrect, I was unable to complete online check-in, and as a result, I had to pay **€55 for check-in at the airport**. I will never use Kiss & Fly again and strongly advise avoiding them!
27 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Adna,
We’re very sorry to hear about your experience and truly understand your frustration. To help us review your case in detail and clarify what happened, could you please provide your booking number or the email address used during the purchase?
Once we identify your booking, we’ll carefully investigate the issue and get back to you with an update as soon as possible.
Quick and reliable service for ticket's…
Quick and reliable service for ticket's booking
22 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Sergei,
Thank you so much for your positive feedback!
We’re delighted to hear that you found our booking service quick and reliable.
Your satisfaction is our top priority, and we look forward to assisting you again in the future!
Complicated Check-in process
Complicated Check-in process, but promptly solved via customer service. Unable to Check-In directly at the airline, neither at the the airport of origin. I still wonder why.
16 October 2025
Unprompted review
Reply from Kissandfly.de
Dear ShaaRhee,
Thank you for your feedback and for taking the time to share your experience.
We’re glad to hear that our customer service team was able to promptly assist you and resolve the check-in issue. We understand how confusing it can be when check-in cannot be completed directly through the airline or at the airport, and we sincerely regret the inconvenience this caused.
Please rest assured that such situations may occur when specific airlines apply additional verification or restrictions related to third-party bookings. However, our team is always available to help ensure you can complete your travel without further difficulties.
We truly appreciate your understanding and hope to have the opportunity to serve you again under smoother circumstances.
Customer Service
Customer service chat was great once you get to a real person. Andriiana López helped me and was fantastic. She answered my wuestion quickly and fully. She even emailed me more documentation. Overall great experience.
14 October 2025
Unprompted review
Reply from Kissandfly.de
Thank you very much, Will!
We truly appreciate your kind words and are happy to hear that you had a great experience with our customer service.
It’s wonderful to know that Andriiana López was able to assist you quickly and efficiently — we’ll be sure to share your feedback with her and our team.
We’re delighted that everything went smoothly and hope to welcome you back again for your next booking!
Shit.est company alive!
I found a ticket and I was able to buy it from their website (being in Brazil it's so difficult to do that), I got the confirmation but no ticket was issued. They have debited /blocked my money for nearly 24 hours and after that I have got a ridiculous e-mail saying that they have tried to book my ticket but the fare is no longer available. What the f..k?
6 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Stephanie,
Thank you for sharing your feedback. We are truly sorry for the inconvenience you have experienced.
On the date of your booking, unfortunately, the airline did not confirm the availability of seats for the selected flight at the time of ticket issuance. For this reason, we were forced to cancel your reservation.
Regarding the payment: please note that the money was not charged by us but only temporarily blocked by your bank in order to verify your card’s solvency. On the same day, October 6, once it became clear that the tickets could not be issued, we immediately released the funds. They should already be available in your account. If, however, you still do not see the amount credited, kindly contact us via email and we will provide you with an official document that you can present to your bank to clarify the status of the transaction.
We completely understand how frustrating this experience was, especially when you were relying on this booking. Please be assured that our team does everything possible to minimize such situations and we regret that this time we could not meet your expectations.
Thank you once again for your understanding.
avoid at any cost!
3 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Bermolds,
We are sorry to read your comment and would like to understand more about what happened. Could you please provide us with more details regarding your experience, along with your booking reference number or the purchaser’s email address? This will allow us to quickly identify your reservation and review the case in detail.
Your feedback is important to us, and we hope to resolve this situation to your satisfaction.
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