On 3. March Airline has cancelled a flight, which should be end of May. Kiss&Fly was not aware about it. On 3. April I let to open a ticket for the flight replacement. Several reminders, messages and... See more
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Review summary
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Reviews shaping this summary
I made a typo today when booking with Kiss&Fly – October instead of November – on a flight that cost €640. At first, I was stuck in a very long waiting queue with customer support, which was frustra... See more
Company replied
Bought a ticket (EU, 2h flight) for my mum through kiss and fly as the price was very attractive compared to buying the flight via the airline. I was a bit worried because of the bad reviews, but over... See more
Company replied
I bought the ticket on kissandfly.de and they send me the confirmation of ticket without 13-digit number. When i check the ticket on official airline website, it is showing cancelled. I contacted kiss... See more
Company replied
Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fraudulent operator…
They took 2 days to give me a booking reference from the airline. When I called the airline to confirm I discovered they had use another person's airmiles to pay for the ticket, someone I didn't know, so my ticket wasn't valid and I couldn't travel. Airline said the transaction was not legal
7 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
We are very sorry to hear about your experience and the difficulties this has caused you. Please rest assured that we are currently investigating what happened with your booking and the issues you described with the airline.
Your case has been given priority, and our team is working to clarify the situation with all involved parties.
Thank you for your patience and understanding while we resolve this matter.
Panic mode - don't do it
They cancelled my flight from Munich to Brussels, and have not replied to my mail requesting a change in flight. When I call nobody can help me because I don't speak German well, and nobody speaks English enough to assist.
Stressed out, need to be in Brussels on Thursday urgently :(
29 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Ms Neethling,
We’re truly sorry for this situation. Our English-speaking phone line is available for assistance, but I can see that my colleagues are already in contact with you by email and are working on arranging the flight you need.
Please await their reply — you will receive an update shortly.
The worst nightmare
My experience with kiss$fly is the worst you can imagine, I had a wedding to attend to i bought a ticket from them,when actually the flight was supposed to be at 6.20 am they sold me a ticket for 7.30, when I get to the airport only for Iberia airline to tell me there is no flights for 7.30 and that they dont know why I get such timing from. I tried to reach kiss$fly all the can do is argue and tell me the airline didn't inform them about changes. It's like this agency is running a scam cartel. We need to put a stop to this. It cost me close to 500 euro just to fly with Lufthansa to attend to the wedding. Now I have asked for my refund, they are playing games..I am planning on making videos with all their responses and voice notes from their call centers the ladies are so rude and very conning. I want my refund ASAP.
25 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Salma,
We are truly sorry to hear about your experience and completely understand how upsetting this situation must be for you. We would like to investigate the case in detail and assist you with a proper resolution.
However, the booking reference you mentioned could not be identified in our system. Could you please share the correct booking number or the email address used for the purchase? This information will help us locate your reservation, verify what happened, and proceed with the necessary steps to assist you.
Thank you for your understanding—we will prioritize this as soon as we receive the details.
UPD 30/09
Dear Salma,
Thank you for providing the details. We are currently reviewing the information in our system. As soon as we complete the checks, we will follow up with an update.
We truly appreciate your patience and understanding in the meantime.
UPD 09/10
Dear Salma,
We’re truly sorry for the stress this caused—especially with important plans like a wedding.
We carefully reviewed your case and reached out to the airline to clarify the circumstances. According to the information we received, the return flight was already used, which—under the airline’s rules—means a full refund for the outbound sector cannot be issued. The airline also advised that any refund related to this ticket must be requested directly from Iberia. Their contact options are available here: https://www.iberia.com/us/faqs/
We have sent the same explanation and the airline’s response to the purchaser’s email address on file. Our team remains on hand to support you with the next steps toward Iberia (including providing their reference and our correspondence, if needed) so you can pursue the request as efficiently as possible.
We understand your frustration and are here to help.
Terrible experience from start to finish
First they provided me with the wrong ticket number (PNR) so I couldn’t check in online. After the flight was cancelled by the airline they took over a month and many emails back and forth to get a refund. Customer service is grossly understaffed and tell you something different every time you’re lucky enough to reach them. Don’t be tempted by their cheap offers, avoid.
28 September 2025
Unprompted review
Reply from Kissandfly.de
Dear David,
I’m really sorry for such an experience. I’d like to look into the situation and make it right.
Please share your booking number (PNR), and I’ll check everything and get back to you with an update.
Thank you in advance.
Review for KissandFly
Review for KissandFly
Booking and paying for a Lufthansa flight through KissandFly was very frustrating. The ticket download did not work, the reference numbers provided were not usable with Lufthansa, and the website is confusing. Customer service could not provide the correct Lufthansa booking reference. It took hours to resolve, only finally solved through the Lufthansa hotline. At the airport, simply presenting the ID card was enough. Much effort for a simple booking – not recommended.
19 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Jutta,
I’m truly sorry for the inconvenience you experienced with your booking.
I can see that my colleagues were in touch with Lufthansa and tried to resolve the matter by requesting the airline PNR, but I completely understand how stressful and time-consuming this was for you.
Please accept our sincere apologies for the trouble and extra effort it caused. Thank you for sharing your feedback—it helps us improve the service we provide.
Terrible Experience
I have a flight tomorrow to Brussels from Munich. I need to be there for a Business reasons. They write that, I receive a ticket within 24h of Payment confirmation. That KPI is already broken. After repeatedly calling to Customer service I am not receiving any helpful anwer. I just get response that they are waiting for the side from Lufthansa, as Lufthansa is intentionally holding their booking.
I am in anxiety and in this phase I do not even know what shall I do.
14 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Arav Barot,
Thank you for sharing your feedback with us. We sincerely apologize for the stress and uncertainty you experienced with your booking.
We would like to reassure you that your tickets have now been successfully issued. We are truly sorry for the delay with the ticketing process — our team did everything possible to secure your seats on the flight as quickly as we could. In some cases, issuing tickets may take longer than expected, and we regret that this caused you additional anxiety.
We value your trust and patience, and we hope your journey to Brussels goes smoothly. If you are satisfied with the resolution, we would be grateful if you could consider updating your review to reflect your final experience with our company. Your updated feedback would not only help other travelers form a fair opinion about our services, but also motivate our team to keep improving.
Thank you once again for choosing us, and we wish you a pleasant trip and successful business in Brussels.
Typo: booked for the wrong month
I made a typo today when booking with Kiss&Fly – October instead of November – on a flight that cost €640. At first, I was stuck in a very long waiting queue with customer support, which was frustrating. But once connected, I was lucky to be assisted by a very helpful, humorous, and competent support agent. He guided me through the process and promised that my issue will be resolved within the next 24 hours.
There are many travel booking apps that can make you despair, but the treatment I received here really stands out. Special thanks to Marion Keller – I hope Kiss&Fly is as good as you are!
13 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Helmuth von Grolman,
Thank you so much for sharing your experience with us. We truly regret the inconvenience caused by the booking error and the initial waiting time, but we are very happy to hear that our colleague Marion Keller was able to assist you promptly and with such professionalism and care.
Your kind words about Marion mean a lot to us, and we will make sure Marion receives the recognition she deserves. Our team always strives to provide not only effective solutions but also a human touch in every interaction.
We hope your issue is resolved smoothly within the promised timeframe and that your upcoming trip will be a pleasant one. Thank you once again for choosing Kiss&Fly and for highlighting the positive side of your experience with us.
Doesn’t really get you tickets
4 August 2025
Reply from Kissandfly.de
Dear Dama,
Thank you for your feedback.
Please note that charter flights are often not displayed in the airline’s system, as they are organized by tour operators. We confirm that your reservation and ticket are valid.
If you wish to make any changes to your ticket, such as modifying the departure date, please submit a request through your personal account on our website. Since this is not a regular scheduled flight, the airline cannot process such changes directly at your request.
You can find detailed instructions on how to submit a request to change the date or route at the following link: https://kissandfly.de/content/manual-change-trip-passenger.html
Book directly with the airline
I booked a flight with KaF as they were about 30% cheaper that other hits on Google Flights. Their web site and payment routines were flawless as was their comfirmations. However, after some hours they returned with a mail stating that the airline (Finnair) no longer had any flights at the offered price and that I currently had no reservation. They would reverse my credit card paymen, which they also did within an hour. They also offered to rebook my original reservation at a new, higher price. As this was still a bit cheaper than the airline's price, I chose to do so. Only hope it works this time - I'm flying to attend a funeral. Was this a low-price scam - catch the custormer with a non-existing low price and when he has commited himself charge a higher one with a plausible excuse?
Addendum: The new reservation at a 50% higher price worked OK and the tickets were supplied within some hours. KaF also asked for some additional information, but without explaining how it could be supplied confidentially (TrustPilot handled that). All in all, a lot of hassle and heartache at very little gain.
KaF's reply was rapid and courteous, but avoids the central fact: That their information regarding price and availablity of seats on a certain Finnair flight was inaccurate and misleading, presumably by not having been updated frequently enough. That is a risk you run as a consumer the more parties that are introduced in your purchase chain. Therefore, I stand with my header.
11 August 2025
Unprompted review
Reply from Kissandfly.de
Dear Johan,
Thank you for sharing your experience. We truly understand how important this trip is for you, and we regret any distress caused during the booking process.
According to the information in our system, your first booking was unfortunately cancelled because at the time of ticketing we did not receive confirmation from the airline about the availability of seats on the flight at the rate you selected. For this reason, we were forced to cancel your booking and refund you in full as quickly as possible.
We are glad to confirm that your new booking has been successfully made, and we have already sent the electronic tickets to the email address you provided. We appreciate your understanding regarding the necessity of providing additional information, which is part of standard airline security protocols.
We strive to be transparent and fair in all our dealings, and we sincerely apologize for the inconvenience and worry this situation caused you during such a sensitive time. Your feedback is very important to us as we continuously work on improving our service.
If you have any further questions or need assistance, please don’t hesitate to contact us directly. We would also kindly ask you to consider updating your review based on this clarification and the resolution provided. Your updated feedback would mean a lot to our team and help us serve our customers better.
Thank you again for your patience and trust.
Massive scam
Massice scam. Bought tickets, and the day of check in, the airline never recognised the booking. Kissandfly never assumed responsability and did not remburse.
Avoid at all costs and don't fall for their cheap prices because, in the end, i guarantee it will be way more expensive
25 July 2025
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback, EG. We're sorry to hear about the issues you experienced. To assist you further and investigate your case, could you please provide your booking number or the email address used for the purchase? This will help us identify your booking and resolve the matter as quickly as possible.
Feels Like a Scam – Still No Refund for Cancelled Flight
This company has been extremely unprofessional and dishonest in handling my refund. My experience has been nothing short of frustrating, and I now genuinely feel like I’m being scammed.
Here’s my situation:
I had two flights booked with them.
• The first one was cancelled due to a visa rejection. I applied for a refund, and after some back and forth, I received it.
• The second flight, scheduled for 29th June, was cancelled by the airline — and I even received a cancellation email from this company themselves, confirming that the flight had been cancelled by the airline.
Despite this clear confirmation, I still haven’t received a refund. What’s worse, their platform doesn’t even show the option to apply for a refund for this cancelled flight. I’ve attached screenshots, sent multiple emails, and contacted their support team several times — but all I get are copy-paste excuses with no actual solution.
Let me ask this:
If the company confirms that the flight was cancelled by the airline, why am I the one chasing them for weeks to get a refund?
Shouldn’t they process it automatically? This behavior seems completely unfair and deceptive.
They continue to delay, ignore, and make false promises, while holding onto money for a flight they themselves acknowledged was cancelled by the airline. I am extremely disappointed and fed up.
If this issue is not resolved immediately, I will take legal action for the unjustified withholding of my refund.
My honest advice to anyone reading this: Avoid this company at all costs. If anything goes wrong, you’re on your own. Even when flights are cancelled, they keep your money. That’s not just bad service — it’s borderline fraud.
17 July 2025
Unprompted review
Reply from Kissandfly.de
Dear Muhammad Zubair,
Thank you for taking the time to share your detailed feedback. We truly regret the frustration and disappointment you’ve experienced, and we understand how upsetting this situation must be.
Please rest assured that we take your concerns seriously. We are currently checking the information related to your booking and the cancellation of your flight. We kindly ask for your patience as we investigate the matter thoroughly to provide you with a clear and accurate update.
We apologize for the inconvenience caused and assure you that we are committed to resolving this issue as soon as possible. As soon as we have more information, we will contact you directly.
Thank you for your understanding.
UPD 18/07
Dear Mr. Zubair,
Thank you for your message and for taking the time to share your concerns. We fully understand your frustration and sincerely regret that your experience with us has been so disappointing. Please be assured that your feedback is important to us, and we are treating this matter with the utmost seriousness.
We have now restored your refund request for the cancelled flight in our system, and it is already being processed. At this stage, we are clarifying the possibility of a refund directly with the airline. As soon as we receive their authorization, we will immediately get back to you with all the necessary information.
For your convenience, you can check the current status of your refund request at any time by logging into your personal account on our website.
We truly regret that you’ve had to follow up repeatedly, especially in a case where the flight was indeed cancelled by the airline. Your experience is certainly not the standard we aim to uphold, and we apologize for any inconvenience and lack of clarity caused.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Nice chat service
I am flying tomorrow, but when I needed help with my luggage the chat service was very very nice and helpful. Thank you Anhelina Miller!
13 July 2025
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback, Darius Biederstaedt!
We're delighted to hear that Anhelina Miller was able to assist you in a helpful and pleasant way before your flight. It's great to know our chat service made things easier for you.
We wish you a smooth and enjoyable journey — and if you ever need support again, we’re always here to help!
Fast help and very kind Service
13 July 2025
Unprompted review
Reply from Kissandfly.de
Dear Andrea Szuliman,
Thank you so much for your kind words! We're delighted to hear that you were satisfied with the fast and friendly service.
We truly appreciate your feedback and look forward to assisting you again in the future.
Careful! Scam!!
They should be called kiss and cry because you won't fly anywhere with them!
Cancelation of the flight with very dubious reasons even though exactly the same flight is still available on their page. Customer service is using scamy negotiation strategies with the lady even stating "I'll not say anything anymore until you have accepted our (frankly unacceptable) counteroffer". Never had so many issues when booking a flight! Keep your fingers off of them if you really want to get to your destination on time!
10 July 2025
Unprompted review
Reply from Kissandfly.de
Dear Florian Friedl,
Thank you for sharing your feedback.
We’re very sorry to hear about your negative experience and truly regret the frustration this situation has caused. Please be assured that your concerns are important to us, and we take such matters seriously.
To help us investigate what happened and provide you with a proper explanation, we kindly ask you to send us your booking number or the email address used during purchase. With this information, we will be able to identify your reservation in our system and give you an informed response.
Looking forward to your reply so we can assist you further and clarify the situation.
Iryna Ray helped quickly to get both…
Iryna Ray helped quickly to get both invoices I needed for my company. I just assumed it can be done at the next day but it took 3 or 4 days, which was still OK for me. Thanks.
9 July 2025
Unprompted review
Reply from Kissandfly.de
Dear Edward,
Thank you for your feedback! We’re glad to hear that Iryna Ray was able to assist you efficiently and provide the invoices you needed.
We appreciate your understanding regarding the processing time and are happy it worked out well for you. If you need anything else in the future, feel free to reach out.
The flight was half of the price and…
The flight was half of the price and the WhatsApp support with Andriiana Lopez was perfect fast and clear. I will buy again
8 July 2025
Unprompted review
Reply from Kissandfly.de
Dear Alex,
Thank you so much for your kind feedback! We're glad to hear you were satisfied with both the price and the fast, clear support from Andriiana Lopez.
We truly appreciate your trust and look forward to helping you with your next booking!
Shady business with poor, dishonest, unacceptable practices
Bought and paid for flight ticket. After we organized the trip and booked the hotel and train tickets based on it, they sent an e-mail stating they accepted our cancellation request (we made no such request) and would refund sometime in the future (still waiting). They basically sell fake tickets, take your money, and then (after you book your holidays) cancel your fake tickets and make you wait indefinitely for a refund.
Update (07/08/2025): I received the refund.
7 July 2025
Unprompted review
Reply from Kissandfly.de
Dear Filipe,
Thank you for your feedback, and we sincerely regret the inconvenience you’ve experienced.
We’d like to clarify that at the time of processing your booking, we unfortunately did not receive confirmation from the airline regarding the availability of seats on the selected flight. Due to this, we were forced to cancel your reservation — not based on any cancellation request from your side, but because issuing the ticket was no longer possible.
We have already forwarded your case to our financial department as a priority. The full refund will be credited to the buyer’s bank account in the near future. Please allow some time for the bank to process the transaction.
We truly apologize for the disruption this caused to your travel plans and thank you for your patience.
UPD 08/07
We want to assure you that your opinion is important to us, and we take such cases seriously. According to our records, the refund for your booking was processed on July 7. Usually, the funds are credited to the buyer’s account within 1 to 3 business banking days.
If the refund doesn’t appear in your account after this period, please let us know — we’ll promptly send you the official refund confirmation, which you can use to clarify the transaction status with your bank.
Once again, we apologize for the inconvenience and hope to resolve this to your satisfaction.
Scam Alert – Fake Ticket, Fake Flight, No Accountability
Avoid Kiss and Fly at all costs. I purchased a ticket through their platform for a supposed Lufthansa flight from Naples to Frankfurt on Monday, July 14th at 6:00 AM. They sent me a PNR code that doesn’t exist in Lufthansa’s system — completely invalid. When I contacted their customer service, they gave me a bizarre explanation: it’s a “charter flight” operated by Lufthansa and I can only check in on the day of departure. That alone raised red flags.
To be absolutely sure, I contacted Lufthansa directly. Their response was crystal clear: they are not operating any charter flights on that date or route. They never had such a flight planned, and they advised me to dispute the charge because no actual service was sold.
In other words, Kiss and Fly sold me a ticket for a flight that doesn’t exist. I gave them a clear deadline — provide a valid booking code by Sunday, July 6th, or I’ll dispute the charge with my credit card company and report the situation as fraud. This isn’t just poor service — this is a blatant scam.
Be warned: Kiss and Fly is not a trustworthy company. They’re taking people’s money for phantom flights and hiding behind weak excuses. Don’t fall for It
4 July 2025
Unprompted review
Reply from Kissandfly.de
Dear Giovanni Boccadoro,
Thank you for your detailed feedback. We understand how frustrating this experience must have been, and we appreciate the opportunity to clarify the situation.
Following your message, we immediately rechecked your booking and discovered that the previous note labeling your flight as a charter was submitted in error. We sincerely apologize for the confusion this may have caused.
We can now confirm that your reservation is valid and accessible through the airline's official website. You can retrieve your booking using the reference code 7*****E (we have already sent you the airline reservation number to the buyer's email). If you encounter any issues accessing it or need help with check-in, our support team is available to assist you at any time.
We regret the earlier miscommunication and are committed to resolving any remaining concerns. Your trust is important to us, and we hope this clears up the situation.
Reply from Kissandfly.de
Dear Libin Baby Kolattukudy,
Thank you so much for your kind words! We’re delighted to hear that you found our service helpful.
If you ever need assistance again, we’re always here for you!
Watch out when booking charter flight with them!!!
the ticket is not real!!
Kissandfly.de sold me a ticket for a flight operated by EnterAir. After seeing negative comments about kissandfly.de, I contacted EnterAir directly to confirm the ticket. What they said? They have no collaboration with kissandfly.de. EnterAir name is illegally used and the sitation is reported to the police!!!
After I mentioned this to kissandfly.de, asking for refund, they said they will look into this and get back to me as soon as possible. It has been three days, and no info received!!!
Please note that skyscanner marks this company as "Recommended provider"...
Update on 6/7/25: First of all, I received a full refund. They were very attentive in the last few days. Thank you.
About the problem, the ticket they "issued" is a kind of possibility of a seat, not a real one. Depending on the charter flight seat availability, kissandfly (or their collaborator) can issue a real ticket, and this is often cleared out in the last one day or two (and this possibility is not clearly explained in the "ticket", they refer to changes by the airline etc, or you get that impression when you read the rules). They claim they would refund the double amount or provide alternative tickets in case they cannot provide the one I paid for. however, this is not helping with anything as such last minute arrangement would ruin all other plans made like hotel, rental car etc in the final destination.
So, the lessons learned is that booking a charter flight with kissandfly means taking a big risk. Keep that in mind.
If I misinterpreted something, hope they can clarify here.
Lastly about skyscanner, I also contacted them. They (Rob) were very very attentive, explained their policy etc, and followed the situation very closely until I get the full refund. Many thanks.
27 June 2025
Unprompted review
Reply from Kissandfly.de
Dear Toprak,
Thank you for sharing your feedback. We understand how concerning this situation must be and truly regret the confusion that has arisen.
Please be assured that we are currently verifying all the details of your reservation. Your ticket is valid, and we will send you confirmation shortly to the email address provided during the booking. We kindly ask for your patience while we complete the checks.
Regarding the information you received from EnterAir staff, we are already in contact with the relevant parties and will clarify this situation thoroughly. As soon as we have the verified details, you will be informed via email.
We take this matter seriously and are doing our best to resolve it for you. Thank you for your understanding.
UPD 03/07
We would like to clarify the specifics of your booking:
You purchased a seat on a charter flight. In such arrangements, a tour operator buys an entire plane from the airline and sells it as packages including hotel and flight. Sometimes, leftover seats are released for individual sale — this was the type of offer you selected.
Regarding your recent confirmation, we understand that your reservation has been cancelled as per your request. We have forwarded the refund request to our finance department.
Once again, we apologize for the long wait and any inconvenience caused. If you have additional questions, please do not hesitate to contact us.
UPD 06/07
We would like to confirm that your full refund was processed on July 3. Typically, the refunded amount is credited to the buyer’s account within 1–3 business banking days, depending on the bank. If you do not see the funds after this period, we will be happy to provide you with an official refund confirmation so you can clarify the status of the transaction with your bank.
We truly regret the inconvenience and concern caused throughout this situation. However, we are glad that your issue has now been resolved and the full amount has been refunded.
If you feel that your experience has changed following the resolution, we would sincerely appreciate it if you could consider updating your review to reflect the outcome. Your feedback is important to us, and we are constantly working to improve our service.
Please don’t hesitate to reach out if you need anything further.
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