Didn't get an Boarding Pass unless it is less then 12 hours before the flight. Tried to reach kissandfly the whole day without success. Thanks god I found Mariia Ivasiuk who supported me very professi... See more
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Review summary
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On 3. March Airline has cancelled a flight, which should be end of May. Kiss&Fly was not aware about it. On 3. April I let to open a ticket for the flight replacement. Several reminders, messages and... See more
Company replied
Review for KissandFly Booking and paying for a Lufthansa flight through KissandFly was very frustrating. The ticket download did not work, the reference numbers provided were not usable with Luftha... See more
Company replied
Today I booked a ticket and had some issue with the PNR code. The ticked was issued in less than 1h. I wrote an email to the customer service explaing my problem and less then 30 min I got an answer.... See more
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Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3k reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Feels like scam!
Everything feels like a scam, but it is simply antisocial business behavior. So just stay away from this company.
I had booked a flight from Las Vegas to San Francisco. After passing security with my boarding pass, I was told at the gate that I could not board because my ticket had not been paid. This happened because kiss&fly reversed the payment shortly before departure and tried to pay for the ticket with airline miles instead. It seems this is part of their business model. The payment with miles did not go through, so I was denied boarding.
I had to book a new and more expensive flight on the spot and lost half a day of my vacation at the airport. That was not all. Fearing the same thing might happen on the return flight, I booked a new return ticket as well and asked kiss&fly for a refund of both flights.
Of course, kiss&fly did not respond. After almost two and a half months with no other way to get my money back, I filed a chargeback with my credit card.
Unfortunately, only one of the flights was refunded because kiss&fly claimed I could have taken the other flight. They had not responded to any of my messages and I had every reason to expect the same issue again.
In the end, I had extra costs of 150 euros for the new outbound flight and 170 euros for the return flight. Booking with kiss&fly cost me 320 euros and I got exactly zero flights in return. Just book elsewhere. This is one of those companies that try to offer flights 10 euros cheaper using some mileage tricks, but at the end of the day they do not care about the customer and screw you over.
So book somewhere else and give this company a wide berth.
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Alles fühlt sich an wie Betrug, ist aber einfach assoziales Geschäftsverhalten. DESHALB LASST EINFACH DIE FINGER VON DIESEM UNTERNEHMEN!
Ich hatte einen Flug von Las Vegas nach San Francisco gebucht. Nachdem ich mit meinem Boarding Pass durch die Sicherheitskontrolle gelangt bin, wurde mir am Gate gesagt, dass ich nicht mit an Board kann, da mein Ticket nicht bezahlt wurde. Das lag daran, dass kiss&fly kurz vor Abflug die Zahlung zurückgezogen und versucht hatte, den Flug stattdessen mit Flugmeilen zu bezahlen (es scheint das ist Teil des Geschäftsmodells). Leider gib die Zahlung mit Meilen aber nicht durch und somit konnte ich nicht an Board meines Fluges.
Ich musste kurzfristig einen neuen teureren Flug buchen und hatte einen halben Tag Urlaub am Flughafen verschenkt. Das aber nicht genug. Aus Sorge, dass dies beim Rückflug erneut passieren kann, habe ich natürlich auch wieder einen Rückflug gebucht und kiss&fly um Rückerstattung meines Flugpreises für beide Flüge gebeten.
kiss&fly hat sich daraufhin natürlich nicht bei mir gemeldet und als nach fast 2,5 Monaten keine andere Möglichkeit mehr bestand, an mein Geld zu kommen, habe ich meine Kreditkartenabrechnung zurückgegeben.
Leider wurde mir da nur der eine Flug erstattet, da kiss&fly sagt, ich hätte den anderen Flug ja wahrnehmen können. Auf meine Nachrichten hatten sie allerdings nicht reagiert. Und ich musste fest damit rechnen, dass hier wieder dasselbe passiert.
Nun hatte ich Mehrkosten von 150 Euro für den erneuten Flug und weitere 170 Euro für den Rückflug. Die Buchung mit kiss&fly hat mich also 320 Euro gekostet und ich habe genau keinen Flug dafür bekommen. Bucht einfach woanders. Das ist wieder so ein Unternehmen, das mit irgendwelchen Meilentricks dir 10 Euro billigere Flüge anbieten will, aber am Ende des Tages ist ihnen der Kunde egal und sie f**ken dich in Ar***!
Also einfach woanders buchen und einen weiteren Bogen um dieses Unternehmen machen.
25 August 2025
Unprompted review
Reply from Kissandfly.de
Sehr geehrter Alex,
vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns sehr leid zu hören, welche Unannehmlichkeiten Sie erlebt haben.
Um Ihren Fall im Detail zu prüfen und alle Buchungsvorgänge nachvollziehen zu können, benötigen wir Ihre Buchungsnummer oder die E-Mail-Adresse, die Sie bei der Reservierung verwendet haben. Ohne diese Angaben können wir leider keine Einsicht in die konkrete Buchung nehmen und den geschilderten Ablauf nicht überprüfen.
Sobald wir Ihre Buchungsdaten erhalten, werden wir den Vorfall umgehend intern prüfen und Ihnen eine ausführliche Rückmeldung geben.
Wir entschuldigen uns aufrichtig für die entstandenen Schwierigkeiten und stehen Ihnen jederzeit zur Verfügung.
Received fast and good support from…
Received fast and good support from Sofia Hronska for the check-in process of the airlines.
2 December 2025
Unprompted review
Reply from Kissandfly.de
Dear Philipp Gassner,
Thank you very much for your kind feedback!
We’re delighted to hear that you received fast and helpful support from Sofia Hronska during your check-in process. We truly appreciate your recognition of her work.
Your satisfaction means a lot to us, and we’re always here to assist you whenever you need.
Very bad customer service changed our…
Very bad customer service changed our flight 45 mins before departure and delayed for 4 hrs on calling them hanged up the phone in the middle of call. No one should book from this service as it is the worst one I regret in doing so. It hampered our flight, car booking everything never recommend to anyone.
24 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Sarisha Lamichhane,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you experienced with your flight, and we fully understand how upsetting and stressful this situation must have been for you — especially when it affected not only the flight itself, but also your car booking and further travel plans.
We want to assure you that your case is very important to us, and we appreciate the opportunity to clarify the situation and offer our support.
In this case, the airline made changes to the flight schedule shortly before departure. Unfortunately, such operational decisions are made solely by the airline and may be related to aircraft rotation, delays in previous segments, or other technical/logistical reasons.
As an online travel agency, we do not influence the airline’s operational schedule, and we cannot prevent these changes.
What we can do — and always do — is promptly inform passengers once the airline updates the status in the system. Our responsibility is to notify you as quickly as possible, and we regret if the timing of the update caused additional stress.
We are very sorry if your experience trying to reach our support team was not smooth. This is definitely not the level of service we want for our customers. Your feedback helps us improve, and we are already reviewing this situation internally to ensure better communication going forward.
If the updated flight schedule is not acceptable for you, you have the option to submit a refund request directly from your personal account on our website.
Once we receive your request, we will contact the airline to check if a full involuntary refund is possible due to the schedule changes.
You can find a step-by-step instruction on how to submit the refund request here: https://kissandfly.com/content/manual-refund.html
Please rest assured that we are tracking your case and will do everything possible to support you through the process. As soon as we receive an official response from the airline regarding the refund possibility, we will immediately inform you by email.
Thank you again for bringing this to our attention. We value your trust and hope we can resolve this matter in a way that restores your confidence in our service.
False Flight Information, No Customer Support
I booked tickets for a return flight that is coming up in the next 2 days. I was not provided an e-ticket number with the itinerary and have now noticed that the provided PNR is not compatible with the airline’s log-in, which leaves me highly concerned that the tickets are not actually valid. I have not yet received a response from customer service, despite having contacted them via multiple channels.
20 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Katharina,
Thank you for your feedback. We are sorry to hear about the difficulties you are experiencing and for the delay in our response.
In order to check your booking details, verify the ticket status, and make sure that you receive the correct e-ticket information, we kindly ask you to provide either your booking number or the email address used during the purchase. This will allow us to locate your reservation in the system and assist you without delay.
Please be assured that once we receive this information, we will prioritise your request and provide you with an update as soon as possible.
We apologise for any inconvenience caused and remain at your disposal.
The company only provided me with the…
The company only provided me with the outbound flight and not the return, but at least they reimbursed me part of the ticket. I've been asking for the correct receipt (for reimbursement from my company) and they promised that would send it within 10 days, but almost a month has passed and they disappeared. Still waiting for it.
9 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Marco,
Thank you for your feedback. We’re sorry to hear about the inconvenience you experienced.
To help us identify your booking and check the status of your request, could you please provide your booking number or the email address used for the purchase?
Once we have this information, we’ll review your case and get back to you as soon as possible.
I had really good help experience from…
I had really good help experience from Sofiia.
4 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
Thank you so much for your kind words!
We’re truly happy to hear that Sofiia was able to assist you efficiently and provide a positive experience.
Your satisfaction means a lot to us, and we’ll make sure your appreciation is shared with her.
Wishing you smooth and pleasant travels ahead!
I absolutely cannot recommend Kiss &…
I absolutely cannot recommend Kiss & Fly! My flight was initially “booked” and I was told that ticket issuance could take up to 24 hours. More than 27 hours later, I received a message that my flights could not be booked. Unreliable, non-transparent, and completely unfriendly to customers. In the end, the booking number I received from them via email was incorrect, I was unable to complete online check-in, and as a result, I had to pay **€55 for check-in at the airport**. I will never use Kiss & Fly again and strongly advise avoiding them!
27 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Adna,
We’re very sorry to hear about your experience and truly understand your frustration. To help us review your case in detail and clarify what happened, could you please provide your booking number or the email address used during the purchase?
Once we identify your booking, we’ll carefully investigate the issue and get back to you with an update as soon as possible.
Quick and reliable service for ticket's…
Quick and reliable service for ticket's booking
22 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Sergei,
Thank you so much for your positive feedback!
We’re delighted to hear that you found our booking service quick and reliable.
Your satisfaction is our top priority, and we look forward to assisting you again in the future!
Complicated Check-in process
Complicated Check-in process, but promptly solved via customer service. Unable to Check-In directly at the airline, neither at the the airport of origin. I still wonder why.
16 October 2025
Unprompted review
Reply from Kissandfly.de
Dear ShaaRhee,
Thank you for your feedback and for taking the time to share your experience.
We’re glad to hear that our customer service team was able to promptly assist you and resolve the check-in issue. We understand how confusing it can be when check-in cannot be completed directly through the airline or at the airport, and we sincerely regret the inconvenience this caused.
Please rest assured that such situations may occur when specific airlines apply additional verification or restrictions related to third-party bookings. However, our team is always available to help ensure you can complete your travel without further difficulties.
We truly appreciate your understanding and hope to have the opportunity to serve you again under smoother circumstances.
Customer Service
Customer service chat was great once you get to a real person. Andriiana López helped me and was fantastic. She answered my wuestion quickly and fully. She even emailed me more documentation. Overall great experience.
14 October 2025
Unprompted review
Reply from Kissandfly.de
Thank you very much, Will!
We truly appreciate your kind words and are happy to hear that you had a great experience with our customer service.
It’s wonderful to know that Andriiana López was able to assist you quickly and efficiently — we’ll be sure to share your feedback with her and our team.
We’re delighted that everything went smoothly and hope to welcome you back again for your next booking!
Shit.est company alive!
I found a ticket and I was able to buy it from their website (being in Brazil it's so difficult to do that), I got the confirmation but no ticket was issued. They have debited /blocked my money for nearly 24 hours and after that I have got a ridiculous e-mail saying that they have tried to book my ticket but the fare is no longer available. What the f..k?
6 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Stephanie,
Thank you for sharing your feedback. We are truly sorry for the inconvenience you have experienced.
On the date of your booking, unfortunately, the airline did not confirm the availability of seats for the selected flight at the time of ticket issuance. For this reason, we were forced to cancel your reservation.
Regarding the payment: please note that the money was not charged by us but only temporarily blocked by your bank in order to verify your card’s solvency. On the same day, October 6, once it became clear that the tickets could not be issued, we immediately released the funds. They should already be available in your account. If, however, you still do not see the amount credited, kindly contact us via email and we will provide you with an official document that you can present to your bank to clarify the status of the transaction.
We completely understand how frustrating this experience was, especially when you were relying on this booking. Please be assured that our team does everything possible to minimize such situations and we regret that this time we could not meet your expectations.
Thank you once again for your understanding.
avoid at any cost!
3 October 2025
Unprompted review
Reply from Kissandfly.de
Dear Bermolds,
We are sorry to read your comment and would like to understand more about what happened. Could you please provide us with more details regarding your experience, along with your booking reference number or the purchaser’s email address? This will allow us to quickly identify your reservation and review the case in detail.
Your feedback is important to us, and we hope to resolve this situation to your satisfaction.
Fraudulent operator…
They took 2 days to give me a booking reference from the airline. When I called the airline to confirm I discovered they had use another person's airmiles to pay for the ticket, someone I didn't know, so my ticket wasn't valid and I couldn't travel. Airline said the transaction was not legal
7 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
We are very sorry to hear about your experience and the difficulties this has caused you. Please rest assured that we are currently investigating what happened with your booking and the issues you described with the airline.
Your case has been given priority, and our team is working to clarify the situation with all involved parties.
Thank you for your patience and understanding while we resolve this matter.
Panic mode - don't do it
They cancelled my flight from Munich to Brussels, and have not replied to my mail requesting a change in flight. When I call nobody can help me because I don't speak German well, and nobody speaks English enough to assist.
Stressed out, need to be in Brussels on Thursday urgently :(
29 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Ms Neethling,
We’re truly sorry for this situation. Our English-speaking phone line is available for assistance, but I can see that my colleagues are already in contact with you by email and are working on arranging the flight you need.
Please await their reply — you will receive an update shortly.
The worst nightmare
My experience with kiss$fly is the worst you can imagine, I had a wedding to attend to i bought a ticket from them,when actually the flight was supposed to be at 6.20 am they sold me a ticket for 7.30, when I get to the airport only for Iberia airline to tell me there is no flights for 7.30 and that they dont know why I get such timing from. I tried to reach kiss$fly all the can do is argue and tell me the airline didn't inform them about changes. It's like this agency is running a scam cartel. We need to put a stop to this. It cost me close to 500 euro just to fly with Lufthansa to attend to the wedding. Now I have asked for my refund, they are playing games..I am planning on making videos with all their responses and voice notes from their call centers the ladies are so rude and very conning. I want my refund ASAP.
25 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Salma,
We are truly sorry to hear about your experience and completely understand how upsetting this situation must be for you. We would like to investigate the case in detail and assist you with a proper resolution.
However, the booking reference you mentioned could not be identified in our system. Could you please share the correct booking number or the email address used for the purchase? This information will help us locate your reservation, verify what happened, and proceed with the necessary steps to assist you.
Thank you for your understanding—we will prioritize this as soon as we receive the details.
UPD 30/09
Dear Salma,
Thank you for providing the details. We are currently reviewing the information in our system. As soon as we complete the checks, we will follow up with an update.
We truly appreciate your patience and understanding in the meantime.
UPD 09/10
Dear Salma,
We’re truly sorry for the stress this caused—especially with important plans like a wedding.
We carefully reviewed your case and reached out to the airline to clarify the circumstances. According to the information we received, the return flight was already used, which—under the airline’s rules—means a full refund for the outbound sector cannot be issued. The airline also advised that any refund related to this ticket must be requested directly from Iberia. Their contact options are available here: https://www.iberia.com/us/faqs/
We have sent the same explanation and the airline’s response to the purchaser’s email address on file. Our team remains on hand to support you with the next steps toward Iberia (including providing their reference and our correspondence, if needed) so you can pursue the request as efficiently as possible.
We understand your frustration and are here to help.
Terrible experience from start to finish
First they provided me with the wrong ticket number (PNR) so I couldn’t check in online. After the flight was cancelled by the airline they took over a month and many emails back and forth to get a refund. Customer service is grossly understaffed and tell you something different every time you’re lucky enough to reach them. Don’t be tempted by their cheap offers, avoid.
28 September 2025
Unprompted review
Reply from Kissandfly.de
Dear David,
I’m really sorry for such an experience. I’d like to look into the situation and make it right.
Please share your booking number (PNR), and I’ll check everything and get back to you with an update.
Thank you in advance.
Review for KissandFly
Review for KissandFly
Booking and paying for a Lufthansa flight through KissandFly was very frustrating. The ticket download did not work, the reference numbers provided were not usable with Lufthansa, and the website is confusing. Customer service could not provide the correct Lufthansa booking reference. It took hours to resolve, only finally solved through the Lufthansa hotline. At the airport, simply presenting the ID card was enough. Much effort for a simple booking – not recommended.
19 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Jutta,
I’m truly sorry for the inconvenience you experienced with your booking.
I can see that my colleagues were in touch with Lufthansa and tried to resolve the matter by requesting the airline PNR, but I completely understand how stressful and time-consuming this was for you.
Please accept our sincere apologies for the trouble and extra effort it caused. Thank you for sharing your feedback—it helps us improve the service we provide.
Terrible Experience
I have a flight tomorrow to Brussels from Munich. I need to be there for a Business reasons. They write that, I receive a ticket within 24h of Payment confirmation. That KPI is already broken. After repeatedly calling to Customer service I am not receiving any helpful anwer. I just get response that they are waiting for the side from Lufthansa, as Lufthansa is intentionally holding their booking.
I am in anxiety and in this phase I do not even know what shall I do.
14 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Arav Barot,
Thank you for sharing your feedback with us. We sincerely apologize for the stress and uncertainty you experienced with your booking.
We would like to reassure you that your tickets have now been successfully issued. We are truly sorry for the delay with the ticketing process — our team did everything possible to secure your seats on the flight as quickly as we could. In some cases, issuing tickets may take longer than expected, and we regret that this caused you additional anxiety.
We value your trust and patience, and we hope your journey to Brussels goes smoothly. If you are satisfied with the resolution, we would be grateful if you could consider updating your review to reflect your final experience with our company. Your updated feedback would not only help other travelers form a fair opinion about our services, but also motivate our team to keep improving.
Thank you once again for choosing us, and we wish you a pleasant trip and successful business in Brussels.
Typo: booked for the wrong month
I made a typo today when booking with Kiss&Fly – October instead of November – on a flight that cost €640. At first, I was stuck in a very long waiting queue with customer support, which was frustrating. But once connected, I was lucky to be assisted by a very helpful, humorous, and competent support agent. He guided me through the process and promised that my issue will be resolved within the next 24 hours.
There are many travel booking apps that can make you despair, but the treatment I received here really stands out. Special thanks to Marion Keller – I hope Kiss&Fly is as good as you are!
13 September 2025
Unprompted review
Reply from Kissandfly.de
Dear Helmuth von Grolman,
Thank you so much for sharing your experience with us. We truly regret the inconvenience caused by the booking error and the initial waiting time, but we are very happy to hear that our colleague Marion Keller was able to assist you promptly and with such professionalism and care.
Your kind words about Marion mean a lot to us, and we will make sure Marion receives the recognition she deserves. Our team always strives to provide not only effective solutions but also a human touch in every interaction.
We hope your issue is resolved smoothly within the promised timeframe and that your upcoming trip will be a pleasant one. Thank you once again for choosing Kiss&Fly and for highlighting the positive side of your experience with us.
Doesn’t really get you tickets
4 August 2025
Reply from Kissandfly.de
Dear Dama,
Thank you for your feedback.
Please note that charter flights are often not displayed in the airline’s system, as they are organized by tour operators. We confirm that your reservation and ticket are valid.
If you wish to make any changes to your ticket, such as modifying the departure date, please submit a request through your personal account on our website. Since this is not a regular scheduled flight, the airline cannot process such changes directly at your request.
You can find detailed instructions on how to submit a request to change the date or route at the following link: https://kissandfly.de/content/manual-change-trip-passenger.html
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