i had a wonderful first experience here. the employees were extremely kind and helpful when we came in. they made sure to check up on us and were always there if we had any questions. this is more of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dress is nice quality, customer service was great, overall good experience, just takes a while to ship if you don’t pay for express shipping. Otherwise, love!! 💕
Company replied
I have homecoming next Saturday and I had ordered my dress 3 days ago and it came today ! I'm so beyond happy with it it's so amazing this is the second dress I've ordered and they've both came so fas... See more
Company replied
Company details
Written by the company
We are an online retail company that offers girls' and woman's prom dresses. Customers can browse prom dresses online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high-quality products and high-quality services.
Contact info
2785 Cabot Dr,#7-165., 92883, Corona, United States
- 9512944771
- service@kissprom.com
- kissprom.com
4.4
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So I have complaints about the horrible customer service and return process …
So I have no complaints about the dresses. The dresses where beautiful and I feel they were sized appropriately. I even received my dresses on time because I got them in stock. The size i needed was already avaliable so it really did not take long. It came in earlier then I thought.
HOWEVER, the issue is the horrible customer service and the return process. I was told eventually I had free returns based on the dress i picked although originally I had to contact them because I was under the impression I would be paying like 30 percent from what the website said. Which was a no no. I would have just kept the dresses.
I return them simply because they were to small. But yes they were quality and pretty.
So I returned my 2 dresses that was too small. I followed the instructions and it was easy. After the carrier said it was delivered I waited at least 2 weeks to contact them about my refund. They said it was still being processed. I let it go. Do you know about 5 to 6 weeks after being delivered still no money back.
I told them if they would not reply and give me my refund im contacting the BBB.
I am happy to say after 5 to 6 weeks and multiple angry messages. I received my money. Just minus 30 something for shipping. I was find with it.
I will not be shopping with them again.
5 February 2026
Unprompted review
Reply from KissProm
" Hi Shinita,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
Come with a couple of ideas on dresses you want from the website.
We had a lovely experience shopping for senior prom dresses. Joey was wonderful, sweet and patient. We came out to the store two days in a row and on both occasions she was very helpful. I will definitely come back when the times comes for my other two daughters.
9 April 2026
Unprompted review
Reply from KissProm
"Dear Cuqui,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed the store, our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team"
i had a great service from the workers…
i had a great service from the workers and will come again
6 April 2026
Unprompted review
Reply from KissProm
Dear Meah,
Thank you for your kind review. We’re so pleased to hear that you had a great experience with our team.
It means a lot to us that you plan to visit again, and we look forward to welcoming you back.
Kind regards,
The KissProm Team
Best place to dress shop
Best place to dress shop. Customer service is so friendly and dress selection is huge . We always find a dress here without a problem.
6 April 2026
Unprompted review
Reply from KissProm
Dear Deanna,
Thank you for your wonderful review. We’re truly honored to be your go-to place for dress shopping and so pleased to hear you consistently find the perfect dress with us.
It’s especially great to know our team’s friendly service and wide selection made your experience so enjoyable. We sincerely appreciate your continued support and look forward to welcoming you back again.
Kind regards,
The KissProm Team
Reply from KissProm
Dear Liz,
Thank you for your kind words. We’re so glad you had a great experience with us.
We truly appreciate your support.
Kind regards,
The KissProm Team
Reply from KissProm
Dear Alondra ,
Thank you for your kind review. We’re delighted to hear that we were able to support you with her professionalism and expertise. Your recognition truly means a great deal to our team.
Kind regards,
The KissProm Team
Found a dress
First shop we went to and we found a great dress! Come early. They close at 5pm.
4 April 2026
Unprompted review
Reply from KissProm
Dear Emily,
Thank you for your lovely review. We’re so happy to hear you found a great dress on your very first visit — that’s always such a special feeling.
We truly appreciate your helpful tip as well, and we’re glad you had a smooth and successful shopping experience with us. We look forward to welcoming you back again.
Kind regards,
The KissProm Team
Amazing service and dresses
4 April 2026
Unprompted review
Reply from KissProm
Dear Thesda,
Thank you for sharing your experience. We’re so pleased to know that KissProm has been your go-to for dresses. We truly appreciate your support and look forward to welcoming you again.
Best regards,
The KissProm Team
Helpful sales staff in the store
Helpful sales staff in the store .
Don't try to call because it just goes to corporate and no one picks up.
I had a hard time getting anybody to respond to me via email (I wanted to initiate a return) within the 21 day window. But I got no response .
so I ended up driving to the store an hour and a half away so I could make the exchange.
Even though I was standing there with the dress, we could not do an exchange without going through their corporate inspecting process - for stains makeup etc.… Which I understand… But no one in the store is able to do that. They have to send it out and then you wait 2 weeks to find out if the exchange was going to be granted.. So even though I was standing there in the store with the dress in the box with the tag on -that had only been tried on for about three minutes - They couldn't give me an even exchange.
Then when it came time to do a refund,.,There's a 15% restocking fee, even though I was going to get the exact same dress , just a different size.
So overall I think their policies are very restrictive, their responsiveness via email and phone is super lackluster. Once in the store, the sales staff was quite nice and helpful, even though they were unable to do anything about their ironclad restocking fee/policies.
Not sure I would ever buy a dress online again from them, just because the returns are problematic.
2 April 2026
Unprompted review
Reply from KissProm
"Hi Susan,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
The lady’s here were so delightful
The lady’s here were so delightful and made sure to assist us when trying on their dresses. I have been to other dress stores too and these prices don’t compare to any other and with great quality!
4 April 2026
Unprompted review
Reply from KissProm
Dear Brenda,
Thank you for your wonderful review. We’re so pleased to hear that our team made you feel supported throughout your visit and helped make the try-on experience enjoyable.
It truly means a lot to us that you recognized both the quality of our dresses and the value we strive to offer. We appreciate your kind words and your support.
Kind regards,
The KissProm Team
Great selection
Great selection. Lots of colors and sizes. Long wait for the dressing room.
4 April 2026
Unprompted review
Reply from KissProm
" Dear Jennifer,
Thank you for your wonderful feedback. We are delighted to hear that you are satisfied with our dress. But at the same time, we sincerely apologize for your long wait in the store.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team"
Buyers BEWARE!!!
I ordered a prom dress on March 3rd and paid $50 extra for express shipping, which had latest date as March 25th. Today is April 3rd, and the dress has not even shipped.
I have called multiple times and left VM with no response at all. Now “the mailbox is full”! How convenient.
This is extremely stressful with prom coming up soon, and completely unacceptable for a $263 order. Paying for express shipping and receiving nothing is incredibly frustrating.
I would strongly advise others not to order from this company unless you are willing to risk not receiving your dress at all. Wish I could give a zero star! Oh and leaving a review on their website doesn’t work.
3 March 2026
Unprompted review
Reply from KissProm
Hi Amber,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Beautiful Dresses but Buyer BEWARE
I bought two dresses from Kiss Prom and when I went to return one, I was unable to on the website (said it was non-returnable) although online that was not clearly stated nor in the buying process. I contacted customer service - and went 10 days with no response. I then contacted the BBB. Kiss responded and sent me a label. They have had the dress for weeks, have not responded to my emails about the refund and then when I contacted BBB they said "refund within 24 hours." Well days later, no refund. Bottom line, it is very painful to return anything and they will keep your money.
17 February 2026
Unprompted review
Reply from KissProm
"Dear Jamie,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
Don’t buy if you’re in a rush.
If you’re in a rush, buy elsewhere. Can take up to almost a month to get. Not even sure if I’m going to like it as I haven’t received it and was told it would be another couple weeks. Rediculous!!
3 April 2026
Unprompted review
Reply from KissProm
"Hi Sylvia,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range. We do apologize for the inconvenience. As this is currently the peak season, many customers have ordered the same dress.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
We had such a wonderful experience
We had such a wonderful experience! The prom dress is absolutely stunning – even more beautiful in person and exactly as described. The quality, fit, and details were perfect, and it made the evening truly special.
What impressed us the most was the outstanding customer service. The seller went above and beyond to make sure the dress arrived on time, which meant everything to us.
A very special thank you to Kate, who was incredibly kind and helpful throughout the process. She truly made a difference and helped make my daughter’s prom night unforgettable. Highly recommend!
2 April 2026
Unprompted review
Reply from KissProm
Dear Cathy,
Thank you so much for your beautiful and thoughtful review. We’re truly honored to have been part of your daughter’s prom and to hear that the dress was everything you hoped for — and even more stunning in person.
It means a great deal to us that both the quality and fit met your expectations, and that our team could support you in such a meaningful moment. Kate will be especially touched to know she made a difference — we’ll be sure to share your kind words with her.
We sincerely appreciate your recommendation and your trust in KissProm. We hope to be part of many more special moments in the future.
Kind regards,
The KissProm Team
Horrible customer service
Horrible customer service. Dresses are fine, but you can get the same dresses anywhere for the same price. The Corona store employee told my daughter they were closed when it was still open business hours on the website and phone message. She was there to make a return. We returned the next day, and the return was taken. No documentation and no assistance on when to expect the refund. My daughter was told she would get an email. The email read "Hi,
I’m confirming you wanted to return your dress today.
If you have any questions, reply to this email or contact us at their email address" Customer service in store and on line AWFUL!!!
1 April 2026
Unprompted review
Reply from KissProm
"Dear Rae,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
This is our second time visiting…
This is our second time visiting Kissprom for prom dresses. I love the selection and price point. The lighting at the corona location and giant mirror really allows you to get a good look at the dress. So happy with our purchase and service at Kissprom.
1 April 2026
Unprompted review
Reply from KissProm
Dear Claudia,
Thank you for your wonderful review. We’re truly honored to welcome you back for a second visit and to be part of your prom dress journey again.
We’re especially glad to hear that the in-store experience — from our selection to the lighting and mirrors — helped you feel confident in your choice. It means so much to us that you were happy with both your purchase and our service.
We sincerely appreciate your continued support and look forward to welcoming you again in the future. 🤍
Kind regards,
The KissProm Team
Don't order from here
I ordered 3 dresses on Feb. 22. When I received my confirmation email there was no estimated time on the time of delivery. I emailed and kissprom said all of the dresses were special orders. This was not in the description. I have emailed about this order 4 times and they keep telling me my last dress is coming. It still hasn’t shipped. Wanted to pick the best option and have time for any alterations. Now it is March 31 and still missing 1 dress with still no response.
Update: Dress finally came April 2 in the wrong color scheme! I have tried to contact the company again and no response. I finally reached out to the BBB and got 1 response about how they are sorry. They offered $20 off, the dress went on sale since I ordered it and it is now $50 less so not really helpful. Dresses are nice quality but I have never had an issue with customer service as bad as this. Please do not order!
30 March 2026
Unprompted review
Reply from KissProm
Hi Amy,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
I ordered my dress Wednesday the 25th…
I ordered my dress Wednesday the 25th of March and it shows that the dress has not been shipped just shows processed, everyone says there dress has came in days early and I'm scared mine wont come in before my prom in April and some reviews show that it takes 2-3 weeks for shipping
25 March 2026
Unprompted review
Reply from KissProm
"Hi Kaidence,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range. We do apologize for the inconvenience. As this is currently the peak season, many customers have ordered the same dress.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
Have a lot of options and very pretty. Workers are very helpful and nice.
how a lot of options and very pretty dresses
29 March 2026
Unprompted review
Reply from KissProm
Dear Yeleina ,
Thank you for your lovely feedback. We’re so pleased to hear that you enjoyed our selection and found so many styles you loved.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.