i had a wonderful first experience here. the employees were extremely kind and helpful when we came in. they made sure to check up on us and were always there if we had any questions. this is more of... See more
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Review summary
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Dress is nice quality, customer service was great, overall good experience, just takes a while to ship if you don’t pay for express shipping. Otherwise, love!! 💕
Company replied
I have homecoming next Saturday and I had ordered my dress 3 days ago and it came today ! I'm so beyond happy with it it's so amazing this is the second dress I've ordered and they've both came so fas... See more
Company replied
Company details
Written by the company
We are an online retail company that offers girls' and woman's prom dresses. Customers can browse prom dresses online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high-quality products and high-quality services.
Contact info
2785 Cabot Dr,#7-165., 92883, Corona, United States
- 9512944771
- service@kissprom.com
- kissprom.com
4.4
Excellent
2k reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was worried about getting my…
I was worried about getting my daughter's wedding dress in time for her wedding. Kardel assured me the dress was on it's way when I contacted the service department. The dress has arrived, and looks absolutely beautiful on my daughter. I am excited for the wedding! Thank you Kissprom and Kardel!
10 April 2026
Unprompted review
Reply from KissProm
"Dear Victoria,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
Do not buy from this company
Do not buy from this company. i ordered 2 dresses for my daughter totaling $358.80. I got a refund for $251.24. My daughter didn't wear either dress. I emailed the company 2 weeks ago about not getting the proper refund and haven't gotten a response back yet. i emailed them again and still haven’t heard from them.
I will not give up. This is freud.
4 April 2026
Unprompted review
Reply from KissProm
Hi Alicia,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
awesome customer service!
17 April 2026
Unprompted review
Reply from KissProm
"Dear lily,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
Perfect dress!
17 April 2026
Unprompted review
Reply from KissProm
" Dear Abrielle,
Thank you for your wonderful feedback. We are delighted to hear that you are satisfied with our dress.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team"
Exceptional customer service was…
Exceptional customer service was provided by Kardel when Kiss Prom had a production issue with a dress we ordered.
16 March 2026
Unprompted review
Reply from KissProm
"Dear Gayle,
Thank you for your kind review. We’re delighted to hear that Kardel was able to support you with his professionalism and expertise. Your recognition truly means a great deal to our team. 🤍
Kind regards,
The KissProm Team"
Kate at KissProm - great experience & beautiful prom dress
Kate at KissProm made sure my daughter’s original dress purchase and return, store credit issued, and the subsequent dress she then ordered were all tracked, communicated to me, and shipped to her early for her prom. These dresses are beautifully sewn, look and fit exactly the size ordered, and are then created after ordering, yet the lead time still was expedited as much as possible by Kate at KissProm customer service for us during this rather long dress return and production so my senior could get her perfect dress style in plenty of time for pre-prom shoes, jewelry & hairstyle choices. At first it made me feel really nervous knowing how long it could take, but Kate took care to follow up with me by email very quickly when I needed reassurance or guidance on how to do a return and new purchase, and everything worked out perfectly as she had said. Beautiful gown with gorgeous details, smooth return and new gown production and shipment: can’t say enough that KissProm and especially Kate in service delivered a fantastic customer experience and quality prom gown. Thank you, Kate at KissProm, for professional and courteous assistance the whole way.
14 April 2026
Unprompted review
Reply from KissProm
Hi Virginia,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
KISSPROM SHIPPING A JOKE
KISSPROM SHIPPING A JOKE. SAYS 7-10 BUSINESS DAYS, CAME OVER 22-DAYS LATER. GO SOMEWHERE ELSE. BUYER BEWARE! STILL HAVE NOT RECEIVED THE SECOND DRESS ORDERED 30+DAYS LATER, AND WAITING. TRACKING IS A LIE TOO, DONT BE FOOLED!
7 March 2026
Unprompted review
Reply from KissProm
Hi Tracy,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range. We do apologize for the inconvenience. As this is currently the peak season, many customers have ordered the same dress.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
DO NOT ORDER HERE IF YOU ARE A SIZE 12+…
DO NOT ORDER HERE IF YOU ARE A SIZE 12+
If I could give them a negative five (-5), I would. We purchased a dress months ago & ordered express shipping (they guaranteed the dress by April 9th-11th) & the dress has YET to ship. I have been communicating with them through email for DAYS now & all they can say is that they’ve escalated it with their team.
What they don’t tell you is that if you’re not a size 2, they have to have the order made & that is essentially impossible if you don’t order it LAST YEAR. Not only is it fatphobic but it’s super misleading to put a notice that says “hey, if you express ship it, we’ll get it to you”.
This is the worst experience. And I’ve requested a refund multiple times in the email chain & they are ignoring that part of my email. Both Melody R & Kandice N are ignoring my request for a refund since the dress hasn’t shipped yet & her prom is next Saturday.
This experience has been awful & it’s really disappointing. We will be moving this up the chain to report them to the Better Business Bureau for misleading practices, the Attorney General & FTC.
13 April 2026
Unprompted review
Reply from KissProm
Hi Shy,
We sincerely value your feedback and take all customer concerns seriously, especially regarding our delivery time frame. Since it is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize for the customer service's failure to accurately resolve your return issue.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
The area was a good location and the…
The area was a good location and the people who work at that store were very friendly.
12 April 2026
Unprompted review
Reply from KissProm
"Dear Erika,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team"
I found my dress very easily with the…
I found my dress very easily with the help of the employees. All of the employees were kind and helpful.
12 April 2026
Unprompted review
Reply from KissProm
"Dear Gisele,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
Thank you
Thank you, Kissprom! This dress is exactly what we were looking for!
Quality and customer service were great!
Appreciate it!
12 April 2026
Unprompted review
Reply from KissProm
"Dear Alisha,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
The lady was awesome
The lady was awesome. She was really nice and pulled out a lot of dresses for me. Variety of sizes and colors. Please come.
11 April 2026
Unprompted review
Reply from KissProm
"Dear Alani,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
i enjoyed seeing all the dresses in…
i enjoyed seeing all the dresses in person looking the same online such a great experience
11 April 2026
Unprompted review
Reply from KissProm
" Dear elianna,
Thank you for your wonderful feedback. We are delighted to hear that you are satisfied with our dress.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team"
Frustrated and Disappointed
Extremely frustrated with the entire experience! My daughter’s senior prom is weeks away, after going to the store twice, standing in line for over an hour to try on dresses, order the dress online - and there is ZERO communication. I’ve called 50+ times over the week (they finally blocked my number so my calls wouldn’t go through anymore- instead of just answering me), emailed and chatted on the website with NO answers. My daughter had to drive an hour (for the 3rd time) to be told they didn’t have the dress and it would need to be made so it wouldn’t arrive in time. So now we are waiting for a refund and scrambling to find a dress weeks before her senior prom.
11 April 2026
Unprompted review
Reply from KissProm
Hi T Webb,
We sincerely apologize for giving you a poor shopping experience and for keeping you waiting. We are truly sorry for the unpleasant experience caused by insufficient staff during prom season.
We greatly appreciate your valuable feedback. We will immediately adjust staffing arrangements to improve service efficiency, and we will also work on improving the quality of our phone customer service.
If there is anything else we can assist you with during this time, please feel free to contact us directly.
Sincerely,
The KissProm Team ❤️
Very amazing prom store
Very amazing prom store! Walked in and found my dress immediately. Very good service too.
10 April 2026
Unprompted review
Reply from KissProm
"Dear bailey,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team"
Reply from KissProm
"Dear Lore,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
This place is super helpful and it was…
This place is super helpful and it was a great experience
10 April 2026
Unprompted review
Reply from KissProm
"Dear Tavi,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
the experience was good and the dresses…
the experience was good and the dresses were beyond beautiful!!
10 April 2026
Unprompted review
Reply from KissProm
" Dear gisselle,
Thank you for your lovely feedback. We’re so pleased to hear that you enjoyed our selection and found so many styles you loved.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team"
So I have complaints about the horrible customer service and return process …
So I have no complaints about the dresses. The dresses where beautiful and I feel they were sized appropriately. I even received my dresses on time because I got them in stock. The size i needed was already avaliable so it really did not take long. It came in earlier then I thought.
HOWEVER, the issue is the horrible customer service and the return process. I was told eventually I had free returns based on the dress i picked although originally I had to contact them because I was under the impression I would be paying like 30 percent from what the website said. Which was a no no. I would have just kept the dresses.
I return them simply because they were to small. But yes they were quality and pretty.
So I returned my 2 dresses that was too small. I followed the instructions and it was easy. After the carrier said it was delivered I waited at least 2 weeks to contact them about my refund. They said it was still being processed. I let it go. Do you know about 5 to 6 weeks after being delivered still no money back.
I told them if they would not reply and give me my refund im contacting the BBB.
I am happy to say after 5 to 6 weeks and multiple angry messages. I received my money. Just minus 30 something for shipping. I was find with it.
I will not be shopping with them again.
5 February 2026
Unprompted review
Reply from KissProm
" Hi Shinita,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
Come with a couple of ideas on dresses you want from the website.
We had a lovely experience shopping for senior prom dresses. Joey was wonderful, sweet and patient. We came out to the store two days in a row and on both occasions she was very helpful. I will definitely come back when the times comes for my other two daughters.
9 April 2026
Unprompted review
Reply from KissProm
"Dear Cuqui,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed the store, our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team"
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