Disgusting scammers Had the same experience as everyone but if you have paid by credit card, do send a claim to them. Didn’t expect anything from visa but did get a refund even though it was under £... See more
Kitchen Box
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Out of pocket a scam website don't touch them, lost £110 on Vacum was told not in stocks would arrive in 6 days with a further 20% discount plus Jamie Oliver cookbook worth £17:99 they d on't answer p... See more
Disaster. Ordered a dough machine. First been told no stock available and due soon. Waited ... stock arrived finally but never received it. They told me order has been dispatched. Still no goods recei... See more
Just read through everyone's reviews and I guess I'm 1 of the thousands that has been scammed, I also bought vax hoover and also been told its not in stock and being sent a Jamie Oliver Cook book and... See more
People also looked at
Oh no not again
Yes this is now a standard review of kitchen box,bought the air fryer for my mums birthday ,paid on 9/10/21 here we are19/11 no air fryer no answer on their phone , no replies from 'Samantha ' to about 12 emails, standard our of stock coming from Spain, go a tracking number ,the carrier now knows nothing about it . GIVE THIS COMPANY A MISS and don't give them your money
19 November 2021
Unprompted review
I have had exactly the same experience…
I have had exactly the same experience as the other reviewers. My Air Fryer has not materialised.supposedly coming from Spain due to a shortfall in ordered stock, £60 lost. Please do not give these people any more money.
19 November 2021
Unprompted review
Scam website
Exactly the same thing happened to us. £69.99 out of pocket and no response when contacted. Scam site, do not buy anything from here!
19 November 2021
Unprompted review
Exactly the same thing happened with me…
Exactly the same thing happened with me only I’m £69.99 out of pocket! Avoid at all costs!
17 November 2021
Unprompted review
Avoid this bogus company
UPDATE
Contacted EKM who provide the ecommerce for this shop, they were not very helpful. It seems they need a large number of complaints against this company before they would close down the shop.
Avoid this bogus company. I have had exactly the same experience with this company as the last reviewer. Ordered an air fryer £59.99 which they said was out of stock, 18 days to wait for it to come from their supplier, didn't get enough from the supplier now coming from their sister company in Spain. Original order placed 11/10 and tracking not been updated since 9/11. Like the other reviewer I have phoned and emailed with no response. Reported also.
16 November 2021
Unprompted review
AVOID AT ALL COSTS!! SCAM
AVOID AT ALL COSTS!!
Placed a £60 order to receive an email that the item was out of stock and would I be willing to wait 18 days for restock and receive money back as a gesture of good will. I did agree.
Almost a month later I've had another email to say the restock was short; so my order is coming from a sister store in SPAIN. I questioned this and was assured everything was fine with my order.
I received another email to say I would have tracking details within 24hrs which came through but when tracked nothing showed (seriously worrying now £60 for me is a weeks wage )
Then yesterday my details appeared on the tracking and the order has entire the wrong address I'm based in Liverpool the box is going to Luton!!!
I've called the number 53 times so far ... it just rings out! I've emailed numerous times no response and stupid me not researching before ordering googled the Cardiff address it's a council house not a store or warehouse!! So please please please do not give your money to these con-artists.
I've contacted my credit card and reported the scam but it looks like I'm just out of pocket (drawn in by and online offer!) Buyers beware!
**Update** I paid on my credit card and have contacted them (completed dispute forms and sent relevant documents) and they are issuing a refund. I have contacted action fraud and trading standards
**NEW UPDATE 21.01.22**
This morning I was contacted by my credit card company to state the Merchant (kitchen box) have disputed my claim against them and it is now back under investigation even though I had been issued a refund! This is ridiculous, people are being scammed daily by this website... why has it not been shut down? Its ridiculous I just hope my case with action fraud helps to close the site.
13 November 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.