Kitchenchef Reviews 219

Their honesty and kindness,on the promised refund in 7 days

Great service

The person I was talking to was very helpful

I am Greatful that they were able to resolve my matter regarding a situation I had. Great service 🙌🏽

I was happy that Eugene assisted me with a refund.

Good communication

Good communication. I appreciate help received.

They attended to my enquiry promptly, and they made an effort to call me to let me know that I have a refund with them

I have been on the site once

About a year and half ago, I mistakenly subscribed to Kitchen Chef when I was trying to get to another service, as there was a redirect link that looked like it would guide me to the other service. But what I actually got signed up for (with no knowledge) was a Kitchen.Chef club subscription.

I noticed right away once I got an email and credit card balance (in euros) from Kitchen Chef and promptly within five minutes emailed customer service to explain the misunderstanding. But at the time, I was told there is no refund policy and that they can't do anything about it. I tried to explain that I am a student and $80CAD is quite a hit for me especially when their services was selling home appliances at a much higher rate than I could even afford. Also the shipping was only free over 150EUR so I'd need to invest even more to use my money at all. So I just took it as a loss and moved on.

From my memory, it seemed like a bit of an underhanded tactic. Many companies have refund policies and customer care should be understanding and truly care for the customer.

But

Here's where things switched up. Just a couple days ago a customer service rep, Ray, reached out to me and apologized for the interaction. He also made it possible for me to get refunded and was very pleasant to speak to.

It definitely shows that Kitchen Chef Club is actually recognizing their problems and making changes to be better.

It does seem like they have an extensive catalogue of genuine products, and now that the customer care department is much more diligent, I think anyone else's experience would be much better. I can't speak to actually making an order and receiving it though.

I am also yet awaiting the goodwill refund. Will update once it's come through.

The customer service is excellent and the virtual assistance is the best.

I tried many many times to make an order but nothing would work and when I tried to get in touch I had no response. It’s been roughly over 6 months since I’ve heard anything. At least now I’ve had a response and am grateful that I am getting a goodwill refund. I really liked the website it just didn’t work for me.

I did have an issue however it was promptly addressed to my satisfaction.

The support I got from trust pilot was great

Received a call and the whole situation has been resolved, very nice on their part

I got a response that I will get my refund thank you

I think the company great but wasn't for me

They reached out to me and we reached an agreement i resolving the issue

Fraudulent company that posed behind the mask of another and scams people into applying for a subscription, completely immoral, even when attempting to cancel, it takes 14 days to do it for free or there’s an option to PAY to cancel it straight away but by the time the fourteen days are up the next direct debit payment would have been taken in three days time. Absolutely terrible.