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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting that items are well-engineered, durable, and often exceed expectations, even for premium-priced goods. Many people appreciate the competitive pricing, finding products to be excellent value and often cheaper than elsewhere. The delivery service is consistently described as fast and efficient, with many orders arriving the next day as promised. However, some customers also noted issues with delivery, experiencing delays or failed attempts, which occasionally impacted their project timelines. A few other people also felt that the product did not come with all the necessary components for installation, leading to additional inconvenience.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality of items like... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the good quality of products,... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be great, competitive,... See more

Service

Users describe positive interactions with service, highlighting excellent customer service from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... See more

Rated 5 out of 5 stars

Online purchase from Kitchenfair of a Vauth Sagel 300 pull out larder with chrome baskets. Lots of choice in all sizes. Chose this one as reputable manufacturer and competetively priced with Free next... See more

Rated 5 out of 5 stars

Only a small purchase but impressed nevertheless by company in a number of ways. The purchase, kitchen unit handles, was exactly what I wanted and the price was excellent. Ordered one day, received n... See more

Rated 5 out of 5 stars

I ordered an integral dual kitchen waste bin. It was delivered 'postage free' the next day in perfect condition. The easy to follow instructions enabled me to easily fit it inside the under sink cupbo... See more


Company details

  1. #24 of 43 best companies in Kitchen Furniture Shop

Written by the company

Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

263 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. One item was damaged in transit and the replacement was sent and arrived 8am next morning. Top quality products

6 November 2025
Rated 5 out of 5 stars

Superb service and product

Superb service and product! They made a slight error with the shipping which caused a delay to the customer job I was working on but they went absolutely above and beyond to sort it. Highly recommended, will certainly use again!

2 October 2025
Rated 5 out of 5 stars

kitchen handles

Looked at many, many websites for the items I needed for my kitchen and Kitchenfair is the only company Dthat supplies what I needed. Excellent customer service from start to finish. Definitely recommend them.

4 November 2025
Rated 5 out of 5 stars

Excellent service and product

I was a initially apprehensive to place an order with Kitchenfair because I am not keen on companies with no telephone contact numbers. However I am pleased to say delivery of the bin was very quick and I am happy with the product. I will certainly consider them again for future purchases.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Thank goodness for Kitchenfair

Thank goodness for Kitchenfair. I'd been trying to source Hafele hinges (and mounting plate) for months and had no success. Greg at Kitchenfair went above and beyond to ensure that I got the right parts and the cupboard is finally fixed. Well done Kitchenfair. Great customer service, best prices and speed delivery.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault the service from…

Can’t fault the service from kitchenfair. Ordered a sink from them and had problems with the website. Received a message saying to contact them. Emailed them with my details and within 10 minutes they replied and assured me that everything was sorted and I would receive my order the next day.
On the evening I received a message from the courier that they were due to deliver the next day. On the morning I received a message saying they were due to deliver and it would be delivered between 8:30 and 10:30 by (name of driver). Sure enough it arrived at about 9:30. Well done to everyone concerned and I am really pleased with my purchase

21 October 2025
Unprompted review
Rated 5 out of 5 stars

exactly what I ordered delivered next day.

I ordered an integral dual kitchen waste bin. It was delivered 'postage free' the next day in perfect condition. The easy to follow instructions enabled me to easily fit it inside the under sink cupboard. I like that it has a 2 year guarantee. I would not hesitate to use Kitchenfair again.

17 October 2025
Rated 5 out of 5 stars

Love our bins

Fast delivery and the product was as described. Easy to follow instructions. It was also cheaper than in another more known bin retailer, so win-win. Would buy again.

7 October 2025
Rated 5 out of 5 stars

Excellent Customer Service Especially Greg !

I have been replacing the door in my kitchen and was looking for some speciifc hafele handles, as that is what one of the big DIY chains sells but at a very hight cost ! . You cant buy direct of hafele. I was deciding between 2 online companies but the other major one did have bad customer service reviews so decided to try kitchenflair. The handles were half the price and next day was next day service. I then ran in to some difficulty with hinges as I needed soe 270 hinges and could not get them anywhere. I spoke to kitchenflair and greg advised haeffe were out of stock but he could source them if I would wait. I waited and he emailed me not only that they were i n stock but links to them so made my purchase very easy indeed. I had some other gen queries and Greg was fantasic. I would not hesitate to reccomend the company, as same day replies to any email queries too. Thanks

15 October 2025
Unprompted review

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