Kitchenin Reviews 93

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Exactly the service we needed. Needed to replace a few kitchen cabinet doors as needed. Purchased some samples to get an impression of the finishes they offer so was more confident with my decision... See more

Company replied

Rated 5 out of 5 stars

Despite a slight error by the door manufacturers (they forgot to paint them, and sent them out), Kitchenin were very quick to respond and solve the issue by collecting the doors, getting them pain... See more

Company replied

Rated 5 out of 5 stars

Very Professional, details oriented and customer focused. We bought the house with good quality kitchen but we really did not like the style of the fronts. Other companies were happy to replace the... See more

Rated 5 out of 5 stars

We used KitchenIn to buy units and accessories to update our dated kitchen in July/August 2018. We didn’t really know what we were doing, but, we called KitchenIn and found that their staff provided e... See more

Company details

  1. Kitchen supply shop

Written by the company

At KITCHENIN we take pride in our wide selection of Kitchen Doors, Drawer Fronts and Kitchen Cabinets. You can choose from over 1280 stylish, traditional and modern designs to transform your entire kitchen.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

93 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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Rated 5 out of 5 stars

Easy to order, good quality and arrived quickly

I ordered a panel as my builder had to make a change that required extra last minute. The panel arrived well packaged and on the day described, very happy with my order. Thank you.

21 February 2022
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Reply from Kitchenin

Thank You! We are pleased to hear that you liked our services.

Rated 5 out of 5 stars

Excellent

Excellent, prompt service, great doors, just what I wanted

4 February 2022
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Reply from Kitchenin

Thank You!
We are pleased to hear that you liked our services.

Rated 5 out of 5 stars

The door arrived on time and in great…

The door arrived on time and in great condition. Fits perfectly and looks just as good as the other cabinets already in situ.

6 December 2021
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Reply from Kitchenin

Thank You Roy!
We are pleased to hear that you liked our services.

Rated 2 out of 5 stars

Disappointed with this Company

I have recently placed four orders with this Company and for a fair comparison overall I have left it until the last order before I reviewed them
They have a one size fits all approach to their customers, any issues should be resolved with what is best for their customer's but that doesn't seem to matter to them, no negotiation or thought for what outcome best suits the customer, it's their way or nothing, not approachable, helpful or customer friendly
Their Delivery Company also let's the process down, both Companies need serious improvement and to acknowledge customer's are the most important thing they have as a business and to treat them accordingly
Would I shop with them again - No
Would I recommend them -, No

2 September 2021
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Reply from Kitchenin

Dear Carol,

Thank you for your review. We value all of our customer’s opinions as we always strive to provide best quality services.
In your case, All of your orders were processed correctly and delivered within the given time frame.
Our customer service team was always prompt and fast in their replies. Upon deciding to add another item to your order, we did this with without any delivery charges. Upon delivery the last delivery, there was one damaged multipurpose rail that you decided you would use but that you would like a refund for this product. However, as stated in our policy and in every email, when a damaged item is delivered we will proceed with a replacement, and this was also done for you accordingly.
The Delivery Company, is a third party service provider and they are separate company that delegates their own rules.
However we still believe all deliveries were made correctly within all the projected lead times.

We sorry that we couldn’t meet your level of expectations but will do all the necessary to improve and do business with you again in the near future.

Thank you and have a good day.

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery received a couple of days early which was a nice surprise. All round great service from start to finish.

14 March 2021
Rated 5 out of 5 stars

Black ultragloss pan drawer fronts

Ordered 3 drawer fronts on 8th Feb and they were delivered on the 16th. Items were well packaged and protected. My husband fitted them the next day and I am very pleased with how good they look.

18 February 2021
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Reply from Kitchenin

Thank you.

Rated 5 out of 5 stars

Brilliant service

Top quality product with exceptional delivery from a cost , speed and packaging quality perspective. Absolutely brilliant !
Product pricing highly competitive , will definitely use again.

19 January 2021
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Reply from Kitchenin

Thank you.

Rated 5 out of 5 stars

Good quality product easy to install

Good quality product and arrived when expected. Reasonably easy for my partner to fit. Love it, if you can love a new bin!

29 September 2020
Unprompted review
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Reply from Kitchenin

Thank You Sue!
We are pleased to hear that you liked our services.

Rated 5 out of 5 stars

A gem of a company!

I was really pleased with the wide range of options available.
Fast delivery and exellent customer service - I would not hesitate to recommend to friends and family.

15 September 2020
Unprompted review
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Reply from Kitchenin

Thank you for the lovely review!
We are pleased that you were satisfied with our services.

Rated 5 out of 5 stars

Great service Great product

I placed an order with Kitchenin a few weeks ago on a saturday morning.I ordered the Zurfiz metallic anthracite range of doors and matching plinth cornice/pelmet etc.I was amazed to receive an email the very next day on a sunday! to say that my order was in production and an estimated delivery date which was about a week and a half away.I received an email the day before delivery which was the exact date that I had previously been given.There were a few minor problems but after informing Kitchenin I received an email back within 45 minutes to say that everything was sorted and the missing/damaged/incorrect items would be sent out shortly which they did.The service I received from Kitchenin was first class and the product itself is also excellent and at a fair price i also thought.I would have no hesitation recommending KItchenin to anyone

5 September 2020
Unprompted review
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Reply from Kitchenin

Thank you for the lovely review, Andrew!
We are pleased that you were satisfied with our services.
It is our goal to make our customers happy!

Rated 5 out of 5 stars

Great Service

I ordered a sample kitchen door for a kitchen range which we are considering ordering from Kitchenin. I had expected to receive part of a door, but was very pleasantly surprised that it was in fact a complete door! What’s more it arrived within 3 or 4 days from ordering. I’m very impressed with the service I have received and will definitely be considering ordering our new kitchen from Kitchenin.

17 August 2020
Unprompted review
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Reply from Kitchenin

Thank you, Sue!
We are glad to hear that you were satisfied with our sample door.
We provide only the best for our customers.

Rated 5 out of 5 stars

Recently purchased replacement cupboard…

Recently purchased replacement cupboard doors etc, have seen same product on other sites but kitchenin were certainly the better priced. All good, Good product, speedy delivery, easy to deal with and easy website to navigate around. Would recommend.

14 August 2020
Unprompted review
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Reply from Kitchenin

Thank You!
We are pleased to hear that you liked our services.

Rated 5 out of 5 stars

Kitchen revamp

Swapped to kitchenin half way through installing my new kitchen and found them to be helpful and polite replying prompt to my questions. Their website makes for easy ordering super quick and no hassle

22 June 2020
Unprompted review
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Reply from Kitchenin

Thank you Scott for you lovely review, we are glad that you were left satisfied with our services!

Rated 1 out of 5 stars

Eastern European guy working from home…

Eastern European guy working from home with no showroom prices seem good but failed to supply.
This company has claimed their profile, but we have no recent records of them asking their customers to review them using Trustpilot’s invitation services. In some cases, this may result in a lower star rating. Any company can claim their profile and ask their customers to review them for free. Learn more.

29 March 2020
Unprompted review
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Reply from Kitchenin

Hi hotdors.co.uk.
Thanks for taking time out of your day writing this review.
We highly value our clients' opinions, however you have never been a client to Kitchenin and your opinion is not based on any customer experience related to us, therefore it is irrelevant.
Thank you and have a nice day.

Rated 5 out of 5 stars

Very Professional

Very Professional, details oriented and customer focused.
We bought the house with good quality kitchen but we really did not like the style of the fronts. Other companies were happy to replace them for the price of the whole new kitchen. Kitchenin was happy to come, advise, measure, order and install the new doors for a fraction of price of the new kitchen. You can trust these guys.
Highly recommended.

23 March 2020
Unprompted review

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