KITH Reviews 491

I have a good shopping experience here. The items I purchased are all new and authentic.

I knew of their return policy but I had mistakenly purchased the wrong product. They were kind enough to immediately resolve my issue and issued a cancellation.

I received a prompt response to my inquiry and a solution to resolve.

They granted my request.

Great service

Kith absolutely blew me away with their customer service! I noticed a small defect in one of the pieces I ordered and reached out expecting the usual long wait and back-and-forth. To my surprise, their team replied almost instantly and handled everything with such care and professionalism. Not only did they process my concern quickly, but they also gave me my money back without any hassle whatsoever.

It’s rare these days to find a brand that stands so firmly behind their products and values their customers the way Kith does. The entire experience left me feeling like I was truly taken care of. On top of their incredible designs and quality clothing, the peace of mind knowing their customer service is this outstanding makes me want to shop with them again and again.

Kith is truly next level — stylish, premium, and customer-first. Couldn’t recommend them more!

Hello, I am a Korean living in Korea
There is a KITH store in Korea, but it is a bit far from where I live
Was it 2017 or 2018? I became interested in a product that I collaborated with Coca-Cola and got to know a brand called KITH
I was a high school student at that time, so it was difficult to order overseas
However, I recently ordered another DREW clothes and ordered KITH's official website for the first time
An error occurred in the middle of the first order on the official KITH website
The payment was completed, but it was not confirmed in the order history, so I contacted the KITH customer center at the time
I am not good at English, so I asked the KITH customer center through a translator
I received an answer to my inquiry so quickly that I was able to solve the problem quickly
When I replied to the email, the KITH customer center staff treated me really kindly
I also received the items I ordered later safely and quickly. Thank you!
The daily temperature range in Korea has gotten a bit worse. It's great to wear in this weather and the design is my style
I will be using the official KITH website again soon. Have a nice day!

It was easy smooth and successful. Thank you.

After I order two pairs and one pair was not available, they canceled my order so I can order two pairs again so I don't need to pay two times shipments .

I ordered two pairs of sneakers, but then I received a shipping confirmation that only listed one pair. I then contacted customer service to ask what was happening with the other pair, and the response was that the other pair was being shipped from a different warehouse. 12 hours later, Kith canceled that pair.

I am incredibly disappointed with my experience. I ordered a pair of Adidas shoes, a brand I've worn for years, but the sizing on this specific model was completely off and inconsistent with their standard fit, making them unwearable.

The real problem started with the return. I was forced to pay a mandatory €20 shipping fee to send the shoes back. For a return within Europe, this cost is simply absurd. As someone who shops online frequently, I have never encountered such an excessive and anti-consumer policy.

The issue was with the product's faulty sizing, not a change of mind, yet the customer is punished for it. When I contacted customer support, I received a generic, unhelpful response blaming their carrier and stating the policy was "transparent." A transparently bad policy is still a bad policy.

Be warned: if you have to make a return for any reason, this company will charge you an exorbitant amount. I will not be shopping here again.

Kith is NOT authorised reseller of Nike products. They will not accept warranty claims and Nike won’t either as they can’t verify whether it is genuine item. DO NOT BUY NIKE FROM THEM!

Beware !
Do not purchase a gift here
There is no place on the website for gift options
No gift receipt
No gift box
No gift note
No one to speak with at “customer service”

I’ve always enjoyed the exclusive sneakers then started buying Kith clothing and have really clicked with the style, colors and textiles, I live in Puerto Rico and had problems with very slow shipping 24-28 days on average, and after a couple email complains and then speaking to a very nice girl manages from the NY main store, I saw my packages began to arrive via another carrier and much faster, this is the customer service we love, can’t wait to be back in NYC to see the newly remodeled store, keep up the great work, also… shout out to the manager she’s always helped me out, can’t remember her name, she’s Latina, lovely also helped me out another ocation I bought too much stuff and knew it wasn’t gonna fit on my flight back, she offered shipped my purchase back to me in PR! Even though the computer wasn’t letting her being PR. So nice when you get the extra mile

Kith portrays themselves as a business that cares. Kith has overpriced cheap clothing. They do collabs with great companies and ride their coat-tails and claim they’re a “family business”. This company will over charge you for their cheap clothing that’s mid sized, then won’t refund or work with you to make things right.

Beware, stay away and go shop somewhere else so you don’t end up $200 in the hole with cheap clothing that doesn’t fit.

BS that it was cause of card payment issues I went and bought it through my early access and for some reason I did not get the items I purchased I didn't ask for payment in return I wanted the cap and t shirt I bought for resell because of this

Great service after i got the wrong article send to me.
They arranged a return for me and got all what i paid back.

A terrible experience. I feel like I've been robbed.

I placed an order with KITH as a gift for my family. The package was never delivered — my tracking number clearly shows that the goods did not reach me. I contacted customer support, and they supposedly conducted an “investigation,” but it yielded absolutely nothing. The store's response was “we are not responsible,” and that was it.

As a result, I got neither the goods nor a refund. I am in complete shock. This looks like outright fraud. I was left with no money and no gift.

I strongly advise against using this store. If something goes wrong, you will be left without help and without justice.

Fast and helpful service. They quickly understood my problem and handled accordingly. I only needed to provide a few pictures and some information.

The king of online retail stores!