Bluespot Furniture Reviews 80

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Great Product - arrived exactly when stated and easy to to track via app. Solid and sturdy design, strong and not flimsy at all, so good quality. Comprehensively packed and wrapped on its pallet to av... See more

Rated 5 out of 5 stars

Found this company on the internet whilst looking for a trendy desk for teenagers bedroom. Like the fact you can pick a delivery date to suit yourself, next day offered or later dates, kept informe... See more

Rated 2 out of 5 stars

Bought a desk from them which is nice but needed to order another small piece of MFC from them, the exact size as a pedestal top to extend a little. Already got one pedestal so didn't want another. Ca... See more

Rated 4 out of 5 stars

The delivery arrived early on the day expected, which was great. Both units look really lovely. It took some time to put the smaller unit together and the sliding door is a tad sticky when opening a... See more

Company replied

Company details

  1. Office Furniture Shop

Written by the company

Bluespot Furniture (formerly Kit Out My Office) is one of the UK's leading office furniture manufacturers and resellers online. With thousands of desks, storage options, and chairs available with free next delivery as standard.


Contact info

4.0

Great

TrustScore 4 out of 5

80 reviews

5-star
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Rated 5 out of 5 stars

Great quality furniture

Great quality furniture, easy to assemble, quick delivery and excellent customer service. Everything I had hoped for and more. Can not recommend enough.

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Reasonable Price For A Solid Desk

I required a more stable, and subtantial "work desk", having hunted around for awhile hit upon these people, images looked good, price(s) reasonable etc., so took the plunge. Am very happy with the desk, and price of next day delivery charge. Will use again once, have the wifes home work area sorted.

13 December 2020
Unprompted review
Rated 5 out of 5 stars

A positive experience all round!

The office chair we recently bought is perfect for our needs. The staff at Blue Spot could not have been more helpful when answering my questions and the delivery arrived bang on time. A really positive experience all round many thanks!

27 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Recommended

We ordered 2 items from Bluespot, the delivery was superb, a biggish consignment and the delivery driver was cheery and helpful. Furniture arrived on time and in first class outer packaging. We mistakenly thought both items were pre-assembled. However, building the cabinet was straight forward and easy to follow. Both items of furniture are excellent, really like the colour! Very pleased with the purchase.

22 November 2020
Unprompted review
Rated 5 out of 5 stars

Delivery was on time and received in…

Delivery was on time and received in perfect condition. Quality of the furniture exceeded expectations. Simple assembly and very sturdy. Happy with service all around and will not hesitate to order again in future.

5 November 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi David, thanks so much for taking the time to leave us a review. It's fantastic to see that the quality of your desk exceeded our expectations - we're always happy when our customers are happy! Please get in touch if we can help you with anything else at all.

Rated 4 out of 5 stars

The delivery arrived early on the day…

The delivery arrived early on the day expected, which was great. Both units look really lovely. It took some time to put the smaller unit together and the sliding door is a tad sticky when opening and closing. The instruction booklets could be a little clearer. Overall, very satisfied with the product and our office area looks very professional.

30 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Simone, thanks very much for your great review - we really do appreciate your feedback. It's great to see that you are happy with your new furniture and that it arrived when expected. We're in the process of reviewing our instructions following customer feedback but we are glad you were able to get everything assembled. If you need any help with your furniture, our customer service team can offer tips and advice so please feel free to get in touch. Don't forget to share a picture of your office area with us on Instagram!

Rated 1 out of 5 stars

Bad delivery done

Light cheap tape across this box so the screws were hanging off and one I had to pick from the road outside my house!! Took me longer to build table looking for screws, I'm lucky I found the screws!! The delivery man could see the bad packaging work done. I should have had free delivery extra money off for bad packaging. Not happy, I would not recommend to any one in this case. I'm being totally honest thats all

27 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Surjeet, we're very sorry that you were not happy with the packaging used for your desk. We are currently reviewing our packaging to ensure it is the best possible quality and to avoid the packaging getting damaged in transit, which can happen. We can't see any contact from yourself about the packaging or any damage to your desk, so we hope that it is all ok. As your delivery was free - it was delivered on our standard service, which has no charge - we are not able to offer any money back for it. If you do have any problems with your desk, please get in touch with our customer service team.

Rated 5 out of 5 stars

Excellent

The service I received from bluespot was excellent.
I had problems with the drawer on the desk, but it was resolved without fuss.

24 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Chris, thanks very much for taking the time to leave us a review. We're so sorry that you had problems with your desk drawer but we're really happy that we could get everything sorted out for you. We hope that your desk now meets your expectations and that you are happy with your new furniture. If there is anything else we can do to help, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Great quality product

I ordered a desk for our home office. The item arrived quickly and was well-packaged. It is a large desk and I am very happy with the quality. It's very solid and stable and looks amazing.

23 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Helen, thanks very much for taking the time to leave us a review! We're so happy that you are pleased with your desk and that it arrived nice and quickly. We hope you're enjoying your new home office set up. Please get in touch if there is anything we can help you with.

Rated 5 out of 5 stars

Great desk

Great desk, delivered quickly and when we were expecting it. Packaged well, all in good order. Easy to put together and nice and sturdy.

23 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Thanks so much for your great review! We're really happy that you are happy with your desk and that we were able to get it to you when you expected it. We hope that it suits your needs but if you do have any questions at all, we're always happy to help so please get in touch.

Rated 5 out of 5 stars

Happy Customer

Only problem with the whole experience was the slow loading on the web site but apart from that everything else is perfect. Good quality products. Office now looks great!

22 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Steven, thanks so much for your review and your feedback about site speed - we've got our team looking into this. It's great to see that you are happy with you furniture and how your office looks. Feel free to share a picture with our customer service team at help@bluespotfurniture.co.uk, as we love to see our furniture in action!

Rated 4 out of 5 stars

anna in customer sales was amazing

anna in customer sales was amazing and went above and beyond to help me. I have a few offices to fit out in the future so I will defiantly be using you again

16 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Sarah, thanks very much for your review! We've passed on your great feedback to Anne, it's always brilliant to see that the hard work our customer service team puts in is appreciated. We're glad that you had a good experience and hope that you are happy with the furniture. We'd love to help you with any future projects so feel free to get in touch at any point.

Rated 5 out of 5 stars

Fast service and lovely table that was…

Fast service and lovely table that was easy to assemble

16 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Mo, thanks so much for your fab review. We're really happy to see that you are happy with your desk and that you found it nice and easy to put together. If you need any help with your order at all, be sure to let us know.

Rated 5 out of 5 stars

Ordered 2 cantilever desks which…

Ordered 2 cantilever desks which arrived very quickly in a van packed safely and thoroughly.
It took about 20 minutes to set the desks up, they are sturdy and brilliant in all aspects. Enjoying them since.
Thank you very much!

10 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Peter, thanks very much for your fab review. It's brilliant to see that you are happy with your desks and that we were able to get them to you nice and quickly. If you need any help with your desks in the future, please let us know.

Rated 1 out of 5 stars

Instructions and fittings need major improvement

The staff very helpful when ordering .When it arrived , instructions incomplete , no fittings or guide as to how to affix the top. Nowhere to attach the door to. A pity, as it looked compact and easy to assemble on the website .

10 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi, thanks very much for your review. We're really sorry that your order arrived without fittings or instructions and that the quality was not what you were expecting. We are keen to get this all sorted for you, so if you could contact our customer service team via email at help@bluespotfurniture.co.uk or by calling 0800 804 4760.

Rated 4 out of 5 stars

Customer Service was exceptional, Production team was trash.

Customer Service was exceptional, Spoke to Mandy she's probably the most helpful person I have ever encountered in Customer Service. The production team on the other hand needs a revisit they made a table which doesn't fit the legs I don't know how that's even possible.

9 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Tan, thanks so much for your great review. We have passed on your feedback to Mandy - it's always great to hear that people appreciate our fab customer service team. We apologise for the issue you had with your desk top, it seemed that there was an error with one of our machines, which has now been rectified. Thank you so much for your patience while we got the issue sorted, we hope that you are now happy with your desk.

Rated 5 out of 5 stars

Excellent quality desks at a good price with prompt delivery of these UK made products.

We placed an order for two desks, a Kaleidoscope R8 Light and a Oak woodgrain Valoir Panel End Desk with single pedestal. We were very impressed by the wide range of desks on offer from Bluespot and the prices seems very reasonable.
The desks are made in the UK and the people at Bluespot were very helpful when I rang them.
Delivery was made on the day promised.
The quality of the desks is very impressive and they look excellent. We would definitely recommend this company and its products

9 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Martin, thanks so much for taking the time to leave us a review - it really is appreciated. We're so glad that you are happy with both the desks you ordered, as well as the service you received from our team. We'll be sure to pass on your comments to customer service. We hope you get on well with your desks, but if you do have any questions or issues, please don't hesitate to get in touch.

Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. You will be left with a gigantic pallet kerbside that may be too heavy and problematic to dispose of. Customer service consists of highlighting a term buried in its terms and conditions warning you of this. Deeply unsatisfactory.

5 October 2020
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

If you are elderly or living on your own avoid this company like the plague! We ordered a desk and chair costing in excess of £950. During the ordering process we made explicit reference to living on the 4th floor of an apartment block but were also clear we had a lift. At no point were we made aware that delivery was 'kerb side'. I'm 65 and my partner is 67. On the day of delivery we were notified by the delivery driver that our delivery was "in the car park". When we went down we were told that the large wooden pallet containing heavy boxes weapped heavily in polythene would be "dropped" in the car park. When I complained I was told by the driver that he'd take the items back "undelivered" as it wasn't his fault that we'd not been informed of delivery. I asked if we could unload the items off of the large pallet so he could take that back. He refused and was completely unhelpful. We were left with a packed pallet in the middle of the car park which had to be unpacked and each of the heavy items carried through numerous doors into a lift and then again through doors to our 4th floor apartment. We are not young and the numerous journeys carrying heavy boxes was not appreciated or expected. Obviously we would not have made the order if we had been informed of the 'kerb side' delivery. Nobody in their right mind would spend this sort of money to be left with a pallet full of heavy goods in a car park! Please buyers beware if you are elderly or live alone this company has no concern for you once they've taken your money. I wrote and complained to them and said I'd wait for their reply before posting a review. They never even bothered to acknowledge the complaint. Tells you all you need to know really.

2 October 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Kevin, we're really sorry that you were not happy with the service you received. Information regarding our delivery policies is available in our Terms and Conditions and our Delivery Information page: http://bit.ly/_DeliveryInfo, including kerb-side delivery and pallet disposal. This type of delivery is standard across the office furniture industry, as we provide large and bulky items. Unfortunately, due to Covid-19, our couriers are not able to make exceptions to our delivery terms for health and safety reasons. Our customer service team did discuss our delivery terms on the phone, but we apologise if you feel that we did not successfully acknowledge your complaint.

Rated 1 out of 5 stars

Paid was told next day delivery did not…

Paid was told next day delivery did not get refund even after order cancelled the next day as they could not fulfill order then had the cheek to deliver 20 days after cancellation

27 September 2020
Unprompted review
Bluespot Furniture logo

Reply from Bluespot Furniture

Hi Raja, we're very sorry that you were not happy with the experience you had when ordering from Bluespot. Unfortunately, we had issues getting the legs for your desk in time to deliver your order. We are sorry that this was the case and for the inconvenience caused. Our system shows that your order was refunded as a later delivery wouldn't work for you, so this should be with you 7-10 working days from the date you were notified of the refund. Again, we apologise that we were not able to deliver the high level of service we strive for on this occasion.

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