Kizunaproxy Reviews 

28
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Super friendly, easy to communicate with, and fair service rates! They gave me a time slot to be online for communicating, they were punctual, and they were very helpful in asking Japanese staff wheth... See more

Company replied

Rated 5 out of 5 stars

It was my first time using Kizuna because I wanted this one book cover that the seller only shipped in Japan. So glad I found them and worked with them. The process took 1 month. From ordering to ship... See more

Company replied

Rated 5 out of 5 stars

Communication was quick, and made everything simple. It was my first time-sensitive Garage-Kit figurine that i wasn't sure was web-only or possible in-person at the festival. They were completely tran... See more

Company replied

Rated 5 out of 5 stars

Needed a few items to be purchased in store in Tokyo and i was extremely happy with the service I received. The communication was fast and they were very transparent and packaged my items so well. I w... See more

Company replied

Company details

  1. Exporter

Written by the company

Kizuna Proxy is a Japan-based proxy shopping service. We purchase any item on your behalf from Mercari Japan, Yahoo Auctions, Tokyo stores, and exclusive events — and ship it worldwide. Fast, transparent, and personal.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.7

All reviews

(28)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Transparent & Efficient

I wanted a pair of earring that were only sold at the shop's offline store in Tokyo (although I wasn't certain if the product was in stock—just told them what I knew). They were very helpful, assisting with calling to check.

They were very transparent and efficient with their update. My earrings were packed within a container, and a box stuffed with paper so they're very well-protected. The delivery is relatively quick too, about a week from Japan to Malaysia. Will definitely use their services again!

30 March 2026
Unprompted review
Kizunaproxy logo

Reply from Kizunaproxy

Thank you so much for your detailed feedback! 😊
We’re really happy we could assist you in checking the availability of the earrings at the Tokyo store and that you had a smooth experience with our service.

We truly appreciate your kind words about our transparency, efficiency, and careful packaging. It’s great to hear that your order arrived safely and that the delivery to Malaysia was quick as well!

We’ll be more than happy to assist you again for your future purchases from Japan. ✨📦🇯🇵

Rated 5 out of 5 stars

Great service

Great service, fast and efficient.

3 April 2026
Unprompted review
Kizunaproxy logo

Reply from Kizunaproxy

Hi,

Thank you so much for your great feedback! 😊
We’re delighted to hear that you found our service fast and efficient. Customer satisfaction is always our top priority.

We look forward to serving you again soon!

Rated 5 out of 5 stars

AMAZING

I visited Japan and purchased some custom jeans from the Levi store. They said it would take a few days until I could pick it up but I had to fly back home before then. I reached out to Sam and they responded very quickly. They picked up my item and shipped it to me and it arrived within 3-4 days!

16 April 2026
Unprompted review
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Reply from Kizunaproxy

Thank you so much for your kind review! I’m really happy I could help arrange the pickup and shipping. Enjoy your custom jeans, and hope to see you again! – Sam

Rated 5 out of 5 stars

Japan to UK

I managed to buy the two clothes that I wanted from Japan and get them sent to the UK.

They were very polite and supportive. They emailed to the company (No ID) when the items had not arrived locally and after it arrived, they kindly checked if the clothes were in good condition (received pictures).

The international package was solid/robust, which made me appreciate the safety provided to my items.

Had a good experience and would recommend them.

The international delivery via EMS took 6 days, plus the local delivery that was somehow delayed. The entire processed took 15 days. Happy with the service received. :)

14 April 2026
Unprompted review
Kizunaproxy logo

Reply from Kizunaproxy

Hello,

Thank you very much for your kind feedback and for taking the time to share your experience.

We are truly happy to hear that you are satisfied with your purchase and with the service provided. We’re also glad the packaging met your expectations and that the items arrived safely in good condition.

We sincerely apologize for the delay with the local delivery, but we are pleased everything was successfully delivered in the end.

Thank you again for your trust and recommendation. We look forward to serving you again in the future! 😊

Rated 5 out of 5 stars

Great service!

They helped me get a super rare shirt within a weeks notice and were super helpful every step of the way. Clear and fast communication and super simple process. Will definitely use again.

4 April 2026
Unprompted review
Kizunaproxy logo

Reply from Kizunaproxy

Thank you so much for your kind review! We’re really happy we could help you get that rare shirt in time. It was a pleasure assisting you, and we truly appreciate your trust in our service. We look forward to helping you again soon!

Rated 5 out of 5 stars

10/10 would recommend and repeat business

I'm extremely impressed with my proxy experience! I used their services to buy kpop photocards from a Japanese resale platform.

They immediately responded to my inquiry and kept great communication the whole time. They provided detailed instructions to guide me through the process and shared proof of purchase quickly after I sent payment for the goods. They demonstrated in their words & actions that they are trustworthy and that's important when you're handling overseas purchases.

Once my photocards arrived, they sent me photos to verify and check the condition of the items. They promptly packed up my order and I received it in less than a week!

When I opened the package, everything was packed beautifully and securely. If you know kpop photocards, it's essential to make sure they don't bend and they definitely knew how to properly protect the cards.

I value and appreciate excellent service and this was outstanding. Thank you!

10 April 2026
Unprompted review
Kizunaproxy logo

Reply from Kizunaproxy

Thank you so much for your amazing review! 😊✨

We’re truly happy to hear that you had such a great experience using our proxy service to purchase your K-pop photocards. Clear communication, fast proof of purchase, and transparency are extremely important to us, especially when it comes to overseas transactions, so it means a lot that you felt confident and well supported throughout the process.

We’re also glad you appreciated the photos for verification and the careful packaging — we know how important it is to protect photocards properly and ensure they arrive safely without any damage.

Thank you again for your trust and recommendation! We look forward to assisting you with your next purchase anytime. 💛📦

Rated 5 out of 5 stars

Amazing service.

Quick to act and quick to respond, always ready to answer questions with an open and honest demeanor. I would definitely buy again!

30 March 2026
Unprompted review
Kizunaproxy logo

Reply from Kizunaproxy

Thank you so much for your kind review! 😊
We’re really happy you were satisfied with our service and communication.

Looking forward to helping you again soon! 📦✨

Rated 5 out of 5 stars

Kizuna Proxy is an excellent proxy to…

Kizuna Proxy is an excellent proxy to use for those who are wanting to get things in Japan! I had a time sensitive web order due to in person in event for handcraft jewelry and they were extremely understanding and helpful in prioritizing to get the items that I wanted before it sold out. Not only that, they were very communicative throughout the entire process, transparent with their fees, fast shipping and they even packed and secured my jewelry in the shipping box to ensure no damage occur. I was so pleasantly surprise by the packing as they were extremely attentive and careful with it.

7 April 2026
Unprompted review
Kizunaproxy logo

Reply from Kizunaproxy

Thank you so much for your wonderful review! 😊✨

We’re truly happy to hear that you had a great experience with Kizuna Proxy, especially with a time-sensitive order. We understand how important it is to secure items quickly for in-person events, so we’re glad we were able to help you get everything before it sold out!

Thank you as well for highlighting our communication, transparency, and packing care. We always do our best to ensure every item—especially delicate jewelry—arrives safely and securely.

We really appreciate your trust and support, and we’d be delighted to assist you again anytime! 💛📦🇯🇵

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