Klarako Reviews 199

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Everything went wrong and customer service did nothing! @ weeks before my order was filled and almost a month to receive it. Then one (out of 2) lamps stopped working well (had barely used them) and i... See more

Rated 5 out of 5 stars

Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... See more

Rated 5 out of 5 stars

Klarako really went above and beyond. When my 4-year-old accidentally broke one of our lights, they immediately sent a replacement without any fuss. Their smart design, secure packaging, and top-notch... See more

Rated 5 out of 5 stars

My lights arrived in just seven days here in Canada, no complaints at all! They've been shining perfectly for months now. I bought 3 Crystal Lanterns for my daughter's study and some stem illuminator... See more

Company details

  1. Lighting Shop

Written by the company

Modern furniture brand centered around Scandinavian-design


Contact info

3.3

Average

TrustScore 3.5 out of 5

199 reviews

5-star
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2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Love my new lamp

Love my new lamp, though assembling it was a bit tricky. The instructions could be clearer but it’s a beautiful piece once set up.

23 October 2024
Rated 5 out of 5 stars

The Eclipse table lamp had lot of…

The Eclipse table lamp had lot of promise with its minimalist design, but the touch sensor is a bit finicky. Sometimes it's perfect, other times I have to tap several times. The design fits beautifully with my study, but I wish the functionality was as reliable as the aesthetics.

3 September 2024
Rated 1 out of 5 stars

Bogus refund/return policy

Ordered 2 lamps. One worked and the other nothing. I charged the non functioning one with their cable til there was a green full charge light. Nothing. I watched their help video. Nothing I contacted the company with my PO number, etc and a video. Their excuse was the video was blank. After 1 month of re uploading, blah, blah blah, showing a non functioning fully charged lamp they are now using the cable as a reason to deny a refund despite. Stay clear of this company.

After this was posted i received an apology and a refund. Use your own judgment

12 November 2024
Unprompted review
Klarako logo

Reply from Klarako

Hi Susan,

I apologize for the inconvenience we caused you. As per our customer service team, we had no problem refunding you but we could not play the video you sent us - it was blank. So we kindly requested it to be sent via a Google Drive. All we need is proof that your item is not working so we can than issue a refund. If proof was not necessary, we'd have many fake defectiveness reports asking for refunds (which we had in the past). I hope you can understand. At this point in time, we already fully refunded you for this order and are happy to replace the two lights with lights that work for you.

Rated 1 out of 5 stars

Its been a month since i ordered the…

Its been a month since i ordered the items…they were returned to supplier for reasons i was not informed of and i am unable to get the items now, dont know if it will come or not .. dont know if i will get my money back, experience is an absolute scam and they dont respond

30 November 2024
Unprompted review
Klarako logo

Reply from Klarako

Hi Ahmad,

There is no record of you under this name in our system, nor any email under this name. Furthermore, it does not take us a month to deliver our items. At max, it takes 1.5 weeks. Lastly, we do not return items to suppliers unless the customer asks for a return - to which we oblige (with proof) and forego a return, allowing customers to keep their lights and just refunding. Please supply us more information so we can help better assist your current situation

Rated 5 out of 5 stars

This modern lighting brands stands out…

This modern lighting brands stands out for its exceptional customer service. I mistakenly entered the wrong delivery address for my order of 4 klarako Crystal Lanterns, but the team went above and beyond to redeliver them at no extra cost. Such a forgiving and thoughtful approach is rare, and the lanterns are truly breathtaking!

10 January 2024
Unprompted review
Rated 5 out of 5 stars

I loooove this lamp

I loooove this lamp. i love the look and it's really sturdy and as nice as the pictures make it seem, the size is perfect, not too big onor small. Easy to charge, lasts long, and touch sensitive. i wouldn't say i'm too industrial in my home but it's versatile enough to be in any space. i gave it four stars because i think it's so silly to have it go from the most dim setting to the brightest setting.

3 January 2024
Rated 4 out of 5 stars

I ordered 2 Lamps

I ordered 2 Lamps, sight unseen. They are super high quality, gorgeous, and reliable. I've had them for about a year now and they look and work just as well as they did on day one.

2 May 2024

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