Klarako Reviews 199

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Everything went wrong and customer service did nothing! @ weeks before my order was filled and almost a month to receive it. Then one (out of 2) lamps stopped working well (had barely used them) and i... See more

Rated 5 out of 5 stars

Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... See more

Rated 5 out of 5 stars

Klarako really went above and beyond. When my 4-year-old accidentally broke one of our lights, they immediately sent a replacement without any fuss. Their smart design, secure packaging, and top-notch... See more

Rated 5 out of 5 stars

My lights arrived in just seven days here in Canada, no complaints at all! They've been shining perfectly for months now. I bought 3 Crystal Lanterns for my daughter's study and some stem illuminator... See more

Company details

  1. Lighting Shop

Written by the company

Modern furniture brand centered around Scandinavian-design


Contact info

3.3

Average

TrustScore 3.5 out of 5

199 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I ordered three lights but only…

I ordered three lights but only received one initially. After emailing customer service, I found out my other two lamps were quick in customs due to the hassle of my country's process. They've since been released, and the lamps are stunning!

9 September 2024
Rated 4 out of 5 stars

I ordered 15 wireless bottle lamps

I ordered 15 wireless bottle lamps, and they arrived within two-weeks-fairly long but for a bigger order its fine. Unfortunately, one lamp was damaged, but Klarko quickly replaced it without any hassle since it was still within the 180-day window. I'm impressed with how they handled everything. Great company, no issues at all!

25 June 2024
Rated 5 out of 5 stars

I got the LED Motion Sensor light Bars

I got the LED Motion Sensor light Bars. They're not as bright as I expected, but they're still great! Compact, with lots of modes, and no adhesive residue like LED strips. They store flat if needed. I'd definitely recommend them to friends and family.

15 May 2024
Rated 5 out of 5 stars

A great company that does more than just selling good products

Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here where the company totally convinces. They take issues, as small as they might be, very serious, propose perfect solutions and deliver those solutions. I really appreciate doing business with Klarako and fully recommend them.

25 September 2024
Unprompted review
Rated 4 out of 5 stars

I was so mesmerized with Klarako's…

I was so mesmerized with Klarako's lights after seeing them on Instagram that I ended up getting 12 LED motion sensor light bars. While I originally wished for more discounts for my first order, they did give me a great deal for my second batch of order, which is arriving next week. Overall, I'm really pleased with the purchase!

22 November 2023
Rated 4 out of 5 stars

Beautiful lamps

Beautiful lamps, but I want to buy more and can't find the discount code I got with my first purchase. Wish there were more discounts available still, I'll be placing more orders soon as holiday gifts!

9 May 2024
Rated 1 out of 5 stars

Service after the sale?

I was looking for a lighting solution for a particular workspace issue. The sleek design and the small footprint was my choice. Unfortunately, I purchased 2 and only one of them works. I contacted the company and they are asking for a video of the thing not working. They are threatening retaliation of this review unless I send them video of their lamp not working… Think about that, a video of their lamp not working…

Since I purchased 2, I can tell you they got it half right - one of them does work and is a good solution I was seeking. But, in my view, a company that produces 50% defective products, and is poised for retaliation for a review highlighting that, tells me these folks are used to this. They’re used to fielding complaints with threats.

21 September 2024
Unprompted review
Klarako logo

Reply from Klarako

Hi Jim,

Thank you for your honest email. As relayed on our return policy page, terms of service page, checkout page, and product page - we are happy to refund every customer for a defective light given they can send us a video/photo of the defectiveness. This allows us to fight against fraudulent customers who claim their item is defective without showing any evidence

Additionally - it is a lie to say we are "threatening retaliation" of this review. All we have done is offered you the information above prior to purchasing and after to purchasing in order to receive a refund. We don't even require you to return the item for a refund. All that is needed is simple video / photo proof.

It seems you are categorizing our request for video proof as a threat. But please keep in mind - if we do not have this process in place.... any fraudulent customer can claim defectiveness and receive a new lamp immediately.

We are looking forward to receiving your video / photo and promptly refunding you once confirmed!

All the best,
Klarako Customer Service

Rated 5 out of 5 stars

My lights arrived in just seven days…

My lights arrived in just seven days here in Canada, no complaints at all! They've been shining perfectly for months now. I bought 3 Crystal Lanterns for my daughter's study and some stem illuminator lamps. I'll definitely be shopping with Klarako again, that'sfor sure!

1 August 2024
Rated 1 out of 5 stars

absolute garbage

absolute garbage! don't buy these, they look great but two lamps stopped working after a couple of weeks after purchase and the company refused to refund or repair

19 September 2024
Unprompted review
Rated 5 out of 5 stars

This lamp fills the space beautifully…

This lamp fills the space beautifully with a warm, mellow light, exactly what I was hoping for. Even though the delivery took a bit longer due to the carrier's staffing issues (which Klarako had no control over). It was definitely worth the wait.

11 April 2024
Rated 5 out of 5 stars

Klarako really went above and beyond

Klarako really went above and beyond. When my 4-year-old accidentally broke one of our lights, they immediately sent a replacement without any fuss. Their smart design, secure packaging, and top-notch customer service truly sent them apart. I'm super impressed with this brand!

10 October 2023

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