Klass - Affinity Sterling Mills Reviews 109

TrustScore 4.5 out of 5

4.7

Affinity Stirling Mills, Unit 40, FK13 6HQ The Devon Way, Tillicoultry, GB


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Rated 5 out of 5 stars

Gorgeous clothes well made and lovely bright colours. Delivery time was excellent and look forward to wearing my lovely clothes in the summer. I will definitely order more items and the prices are v... See more

Company replied

Rated 5 out of 5 stars

Beautiful clothing at a reasonable price. I saw this one blouse and loved the colours immediately. This might not seem like a big thing but having shopped online before I knew that colours weren’t alw... See more

Company replied

Rated 5 out of 5 stars

Used this company a couple of times. Very satisfied with products and pricing. Sizes can be a little challenging. I ordered medium but definitely needed next size up for Anna Rose items. Thankfull... See more

Company replied

Rated 5 out of 5 stars

Lovely quality size good but jumpsuits and maxi dresses far too long,have purchased several maxi dresses but have had to pay to have them shortened which puts extra on price of item.

Company replied


Company details

  1. #66 of 257 best companies in Ladies' clothes shop
  2. #180 of 625 best companies in Clothing Shop

About Klass - Affinity Sterling Mills

Written by the company

Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.

We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.

Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .

We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.

Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.

At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.

All our garments are manufactured to the highest standards using specifically sourced quality fabrics.

We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.

Our promise to you

Written by the company

Our customers are at the heart of everything we do.
Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.

Tracked 48 Hour Delivery

FREE 48 Hour Delivery On Orders Over £30

Get free 48 hour tracked delivery on all orders over £30

Contact info

  • Affinity Stirling Mills, Unit 40, FK13 6HQ, The Devon Way, Tillicoultry, United Kingdom

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4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
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1-star

Replied to 89% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very quick to fulfill order.

Very quick to fulfill order.

7 April 2026
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Lesley, thanks for your kind feedback. I'm glad to learn that you are happy with our service and I hope we can welcome you back again soon!

Rated 5 out of 5 stars

I returned item I bought online to this…

I returned item I bought online to this store and staff were very helpful

31 March 2026
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Reply from Klass - Affinity Sterling Mills

Good Morning Linda, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Rated 5 out of 5 stars

Slip on and go

I brought one of these dresses from a garden centre years ago and love it. The other day I was thinking that I wanted a dress that I could slip on and go and suddenly thought of the Klass dress that I brought, hence buying two more. Good value for money and can wear them anywhere.

16 March 2026
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Sheila, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Rated 5 out of 5 stars

Easy to order ,arrived very quickly

Easy to order ,arrived very quickly

16 March 2026
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Patricia, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Rated 5 out of 5 stars

Beautiful clothes

Gorgeous clothes well made and lovely bright colours. Delivery time was excellent and look forward to wearing my lovely clothes in the summer. I will definitely order more items and the prices are very good too. Thank you Klass.

11 March 2026
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Debra, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Rated 5 out of 5 stars

First class service

5 January 2026
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Paul, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery . Coat beautiful very happy with it ..

2 January 2026
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Annie, thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Rated 5 out of 5 stars

Really like my tunic top its exactly…

Really like my tunic top its exactly the colour I was looking for. Thank you

9 December 2025
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Patricia, thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Rated 3 out of 5 stars

Disappointed with customer service

I was sent a code for a 15% discount but it didn’t work. I emailed Klass but got no response so rather disappointed. Jumper I purchased was nice but overpriced so the discount would have been good

31 October 2025
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Sue, thank you for taking the time to write a review. I am sorry to hear that the discount you were given didn't work, in future if you have any problems please don't hesitate to call our customer services team on 0333 996 0014 and they will be more than happy to help.

Rated 4 out of 5 stars

Very well

Very well. I had difficulty trying to make a returns but a nice young lady called Hayley sorted my problem out,it is very frustrating when not technically good but was very satisfied with the help I was given.

30 October 2025
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Janice, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Rated 5 out of 5 stars

I have had a bought clothes from Klass…

I have had a bought clothes from Klass before. Been very happy with my clothes I got. Decided to have another look at what was on offer. I fancied a blouse for a change, I bought 4 all together. So comfortable. Material is so soft. Very happy. Price reasonable as well.

7 October 2025
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Georgina, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Rated 5 out of 5 stars

fitted like a dream

My dress arrived the day after my order! Very impressed. It fitted like a dream. I’m ready for Christmas. Great price too.

13 October 2025
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Madeline, thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Rated 5 out of 5 stars

Well worth a visit lovely clothing 👍

Excellent service fast delivery too would recommend ⭐️

13 October 2025
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Brenda, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Rated 5 out of 5 stars

Lovely dress too long

Lovely dress too long
Lovely style and material

12 September 2025
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Anita, thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Rated 5 out of 5 stars

Second to none

Second to none
Always a credit to buy from Klass
My total wardrobe is a advert for Klass
You do not know what you missing

1 July 2025
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Reply from Klass - Affinity Sterling Mills

Good Morning Evelyn, it is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Rated 5 out of 5 stars
Klass - Affinity Sterling Mills logo

Reply from Klass - Affinity Sterling Mills

Good Afternoon Sylvia, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Rated 5 out of 5 stars

dress

very quickk

7 July 2025
Klass - Affinity Sterling Mills logo

Reply from Klass - Affinity Sterling Mills

Good Afternoon, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Rated 5 out of 5 stars

Good quality size accurate

Good quality size accurate

29 May 2025
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Reply from Klass - Affinity Sterling Mills

Good Morning Cynthia, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Rated 4 out of 5 stars

Delivery was quick

Delivery was quick. Unfortunately I had to return one item but their return system is so easy.

7 May 2025
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Jill, thank you for taking the time to write us a review. I am pleased to hear that you are satisfied with our service, however I am sorry to hear that one of the items wasn't for you.

Rated 3 out of 5 stars

Poor lighting in the newly furnished…

Poor lighting in the newly furnished tillicoultry store. Very off putting.🙄

8 May 2025
Unprompted review
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Reply from Klass - Affinity Sterling Mills

Good Afternoon Alison, I am sorry to hear that you had an unpleasant shopping experience whilst in-store. However, I hope we can still welcome you back in the future.

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