KlipShop UK Reviews 

150
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and highly reasonable prices, noting that orders arrive promptly and are always securely packaged. Shoppers also mention finding unique beauty and hair products easily on the website and enjoying a smooth, straightforward purchasing process from start to finish. However, some people mentioned experiencing frustrating delivery delays, tracking difficulties, or a lack of timely communication from backend customer support when inquiring about order status. A few consumers noted that parcels took significantly longer than expected to arrive or required extra effort to track down properly.

What people talk about most

Product

Customers report widespread satisfaction and appreciation regarding the product offerings. Reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders generally arrive promptly,... See more

Order

People report positive experiences with order, highlighting a straightforward and easy purchasing process on... See more

Price

Reviewers mention positive feedback about price, consistently noting that costs are lower than elsewhere and... See more

Service

Users describe satisfaction with service, expressing appreciation for reliable communication, fast order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had never heard of this shop before so was skeptical, but I searched around for eyelash serum and here was the most reasonable priced for it. Was really fast delivery seen as though I think it’s outsi... See more

Rated 5 out of 5 stars

Klipshop always delivers. Delivers on product, service and communication. Prices are excellent and the price for delivery is well worth it. I bought on this occasion Matrix high amplify hairspray. The... See more

Rated 5 out of 5 stars

First time have ordered from here and very impressed. Prices are lower than elsewhere. Delivery is very quick. Updates by email are great. Overall very happy, will recommend and definitely use aga... See more

Rated 5 out of 5 stars

I am able to buy my favourite hair product I cannot buy anywhere else in the UK. The price is attractive and there are also regular promotions and reward points with every purchase.


Company details

  1. Cosmetics shop
  2. Cosmetics and Perfumes Supplier

Written by the company

Klipshop is an e-shop for professional beauty products launched in 2015. The Klipshop e-shop currently brings together more than 1,000 brands such as Davines, Alfaparf, Kerastase, L'Oreal Professional, Keune and more. KlipShop works with official suppliers across the European Union, the United Kingdom and the United States of America.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(150)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I got my order earlier then I expected

I got my order earlier then I expected. I have small issues with delivery. I would advice to the company to don't forget to give a courier Eir code for customers from Ireland.

20 December 2025
Unprompted review
KlipShop UK logo

Reply from KlipShop UK

Hello,
Thank you for taking the time to share your feedback, and we’re glad to hear your order arrived earlier than expected. We can confirm that all customer-provided address details, including the postcode, are passed on to the courier exactly as submitted at checkout. Without the postcode, we are unable to create a shipping label.
Thank you again for your feedback and shopping with us.

Rated 5 out of 5 stars

Klipshop always delivers

Klipshop always delivers. Delivers on product, service and communication. Prices are excellent and the price for delivery is well worth it. I bought on this occasion Matrix high amplify hairspray. The best hairspray on the market. Light but controls hair when you need it. It is the best.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Unregistered Company in UK breaching the import and…

I am the official Selvert Thermal distributor for the United Kingdom, so I have a professional responsibility to ensure that UK customers receive authentic products, correct information and proper support.

I recently reviewed this seller because several UK practitioners contacted me with concerns after purchasing from them. To understand the situation better, I placed an order myself. The experience raised multiple red flags.

The company has no visible UK presence, no working customer service line and no registered UK business details that I could verify. The parcel I received also included import paperwork that was not consistent with what authorised distributors normally issue. Delivery took several days longer than expected, and I received no clear communication or support throughout the process.

As a distributor working directly with the brand, I know how important product authenticity, traceability and correct documentation are for practitioner and client safety. The inconsistencies I experienced were concerning enough that I felt UK customers should be aware before making a purchase.

I have attached photos of what I received so others can make an informed judgement based on real evidence rather than assumptions.

This review reflects my direct experience and my professional duty to protect both the brand and UK practitioners and customers around UK

3 December 2025
Unprompted review
KlipShop UK logo

Reply from KlipShop UK

Thank you for sharing your feedback. We would like to address your statements to ensure accuracy for anyone reading your review.

1. Regarding your claim that “several UK practitioners contacted you”
Since adding this brand to our shop only two weeks ago, your order is the only purchase made from the UK. No other customers or practitioners have bought these products from us, and no concerns have been reported. Your statement does not reflect our actual order history.
2. About the “lack of UK presence” and “no working customer service line”
We are a Lithuania-based, fully registered company. All business details, registration information, and contact channels, including our UK freephone number, are clearly listed on our website. You did not attempt to contact us before posting this review. In fact, we reached out to you proactively, and you spoke with our director directly through our official phone line yesterday - 2025-12-03.
3. Product authenticity and sourcing.
All products we sell come from an authorised official distributor in Lithuania. These are the same supplier contacts you yourself sent to us. You informed us that you intend to file a complaint because, as the UK distributor, you believe only you are allowed to sell these products in the UK. While we respect brand agreements, this does not make products sourced from an official authorised European supplier inauthentic or unsafe.
4. Delivery time and documentation. Your order was shipped from our Lithuania warehouse. The import paperwork included in your parcel is the standard documentation for EU–UK shipments and meets all required procedures.

We take transparency and authenticity very seriously, and we welcome any customer to contact us directly with questions. Our goal is always to provide accurate information and a positive purchasing experience.

Thank you.

Rated 3 out of 5 stars

Today I received my order

Today I received my order. My cream was without an inner lid, which makes me think that it is a fake. Before this, I ordered the same cream and it had an inner lid.

27 October 2025
Unprompted review
KlipShop UK logo

Reply from KlipShop UK

Hello Jenya,

Thank you for your message. Please rest assured, we do not sell any fake products — all our items come from trusted suppliers. Packaging can vary slightly between batches, which might explain the missing inner lid.
Kindly email us at info@klipshop.co.uk with your order number and a photo so we can look into this for you.

Rated 5 out of 5 stars

Fast delivery & good communication

Had never heard of this shop before so was skeptical, but I searched around for eyelash serum and here was the most reasonable priced for it. Was really fast delivery seen as though I think it’s outside of the UK. Well packaged and well priced, will definitely be ordering my Turkish products from here in the future :)

8 October 2025
Unprompted review

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