KLM Royal Dutch Airlines Reviews 502

KLM is the best for mothers and babies...
And if you need to feel safe fly with them..my bagage is always safe....
I am verry satisfied .

Good luck for the next coming Days.
Personal are hygienic nice and happy.

Although I did not make my booking directly with KLM, this was made through the travel agency Travelpack, KLM were who I was meant to be flying with. The total cost of the booking was £1396.66 for both myself and my friend who are both PE teachers. We were meant to leave London Heathrow on 3rd April 20 to Phuket and returning on 14th April 20 to London City airport, however due to Covid-19 both of these flights were cancelled.

After long discussions on the phone to both KLM and Travelpack it was clear no refund was going to be issued, even though it is my right to be offered one, and instead pushed towards a voucher. Travelpack claim that they will not issue a refund until KLM approve it, however after countless phonecalls they were not budging.

It is my right to be offered a full refund and although KLM claim that they offer a refund if the voucher is not used within the 12 months, Travelpack who are equally as poor do not accept these conditions (along with other conditions of the voucher).

In addition to not being offered a refund, which again is my right, there is clear confusion between KLM and Travelpack as to the exact conditions of the Travel voucher. Although these seem clear enough on the KLM website, Travelpack have either not received these in a clear enough fashion or are being extremely awkward and not adhering to them. I have spent hours being pushed pillar to post between Travelpack and KLM and it's been an absolute joke - consequently I will be avoiding both of these companires in the future.

Klm refuses to refund a “refundable” ticket. I will not be using them in the future.

Average experience. I may use them again in the future.

4 of us were returning from a cruise in December 2020. We boarded our KLM flight at Basil, sat on the plane for 20mins before being told that there was a technical problem which they were trying to fix. Approx 30mins later we noticed the luggage being taken of the plane. Again, another 20mins before we were told we all had to get off the plane. We were never given any information as to where to go or what to do, no representative came near us. Eventually we found a KLM desk and the staff there were quite helpful. There were no spaces on flights for the next 2 days!! Which we said were unacceptable, so they taxied us to Zurich arriving approx 11.30pm to an overnight hotel, Leaving at 5.30am the following morning for flight from Zurich to Amsterdam then onto Edinburgh arriving 14 hours late and into the next day. Our arranged transport could not possibly have waited for us so we had no alternative but to hire a taxi to get back to Dundee, approx 65miles and costing £195. After corresponding for some weeks with KLM, they finally refunded us for flights which by law they had to do.
But under no circumstances would refund us for our taxi expense. Their reason was that we had made the arrangements for transport BEFORE going on holiday!! IS THAT NOT WHAT MOST PEOPLE DO?! TOTALLY TOTALLY UNFAIR, HOW ELSE WERE WE TO GET HOME?! Shocking treatment, we would never have had this expense through no fault of our own, it was all caused by our flights not having gone according to schedule.

Never had any probs with this airline, pay for what you get!

503gbp for a flight to Thailand sweet im happy!

Avoid this airline. I have booked for my son to fly London to Vancouver via KLM's agent Opodo. KLM have cancelled the first leg and I asked them to change the flight but they refused to take responsibility and referred me to Opodo who are really not interested and don't answer the phone. I sent several WhatsApp messages to get a response from KLM but they stopped replying.

Update nearly 2 weeks later and KLM are still not helping me despite them cancelling the flight. I called them and they keep sending me back to the other awful company - OPODO. Never use either company again.

Too many terrible experiences to list them all here but the most frustrating is their inability to send an email regarding a customer complaint especially when flight compensation is involved. Every other department of KLM Can send me mails successfully except customer service and despite numerous requests to investigate they haven’t bothered as apparently no one else has an issue. How would they know? I missed a 1 hour 40 min connection after the plane had a technical fault and they denied all knowledge of the fault and instead said it was entirely due to high winds!!!

Went from Manchester to Los Angeles via Amsterdam .

All flights were on time, all staff and stewards were very nice. Plane going was modern , good food good service, boiling hot though at the back of plane. Flight home good service , really poor food , really really old plane, old 747, Tn at needs sent to the plane graveyard. Overall not that bad and honestly really really nice staff.

Appalling. Online check in not available, and trying to pay(!) for an aisle seat also not possible. If you need to fruitlessly waste a few hours of your life, the KLM "Your Trip" area of their website is where to go. Ancient aeroplanes. Food awful.

If the entertainment system was any older it would have been a jester and minstrels.

Very late arrival in Amsterdam meant missed connection on way out. Luggage lost on the way back. Took close to 3 weeks for bags to be returned.....damaged! Fought hard for compensation and eventually had to hire someone to carry on the legal fight for me. Eventually won but it took 6 months. Awful airline and even worse customer service.

Ok company to fly. Not as bad as Ryanair or other low cost companies, but it is a good company.

Delayed once again! Was supposed to go to Amsterdam this morning but once again I arrive in the airport and the flight is cancelled for more than 3 hours. No info - no nothing! They have my E-mail or phone number. Could have texted me or send me a notification!

Never have I experienced such poor service! We were delayed from Aalborg to Amsterdam and did not reach our flight to Bali. We got no information, but were told we just had to find a hotel, check in and then send the bill to Klm. All hotels were booked as there were many delays and cancellations from KLM this day. There I was on the street, with two little children, at 11.30pm in the evening. We then receive an email that our new aircraft departed at 02.35(no pm ore am written). Went into the airport, printed boarding cards, to find out we was leaving 14.3 02.35 Pm Now it was over midnight and it was no longer possible to book a hotel! We got no help at all! Our new journey went over Dubai, neither did we reach our plane as they were delayed again. When we were to travel with Emirates (ordered tickets by KLM), Klm was unfortunately unable to do anything, again I was in an airport in the middle of the night with two children, without any help from Klm. Fortunately, Emirates helped us, we stayed in their lounge and they booked new tickets for us. The journey came up to 48 hours versus 19 hours, withovernight stay at two different airports. In addition, my luggage arrived two days later! When I wrote to KLM that I wanted compensation, I heart nothing from them! I’ll gave you one star because I have to give one, and because the staff from Aalborg to Amsterdam was super nice, and there was good legroom in all the planes. On the return journey all aircraft were also delayed, but not so much and we arrived in Aalborg on time. Klm it's just not good enough, to stand alone in two foreign airports with two small children, and no help. I will never advise anyone to use Klm again.

So sad to experience, a company with so little understanding of service, using so worn airplanes, shocking to see, it made me afraid to fly with these planes, staff was very kind and understanding, but I think, next time I will take a flight far away, I think I will avoid KLM planes. I dont think they desserve to call them Royal Dutch, as this has nothing to do with Royal Dutch, but only shows profit for the management, and no care of service or customers.

Racist airline and have no respect for their pssengers.
My family and I were due to travel to Abu-Dhabi but this airline did not allow for my husband to travel because they felt his Visa was not issued correctly by the UAE. However, it was issued by the UAE and who confirmed it was correct! This airline was not accepting it and the supervisor at the time (Richard) refused to come and attend to me and my family because my husband held a pakistani passport. I was disgusted and horrified by his attitude. The senior staff of this airline are rude, incompitent and have no understanding of their job. The service manager wrongly informed me that my return flights would remain, even though because of their incompitence, we were unable to board our original flight and were forced to take a 22 hour flight instead, which had a stop off at Nairobi airport and that was not due for departure until the nect day!!! The return flights were cancelled on their system, but the senior manager appeared to ignore this and wrongly inform me that they were absolutely fine! Only until I queried this with another colleague that she confirmed they had been cancelled as we had not boarded the original flight!!!
When they finally accepted the Visa, we boarded our flight and arrived at Nairobi. We waited for many hours at Nairobi airport before preparing to board our flight for the final part of our journey. As we checked in, to our horror we were advised by the airline that they were unable to allow us to travel on to Abu Dhabi because my daughters passport was due to expire in 4 months!!!! And that we must return to the UK! I was absolutely disgusted! Every member of this airline is incompitent! It’s a cowboy airline, they have no compassion for their travels. A racist, horrible airline.
They claimed we had not paid for the Visa either and forced us to make payment, that of cash too and claimed they would not provide a receipt for payment???!! What kind of company is this? Are they allowed to trade??? Surely they should be reviewed by the regulator and struck off! I was absolutely appauled and disgusted!! I will be submitting a formal complaint!

I'm very happy with all the help I received over the phone when buying my tickets to Madrid. They were very kind and patient with all my questions. They even recommended me a way to find a cheaper flight online. I forgot my Costumer Service rep. I forgot her name but she was very kind.

Terrible customer service! Flight was cancelled, they couldn't pay for our hotel nor taxi, so they offered for a refund on that. They gave me a worse option, from a scale of 2hs in AMS to 8hs!! promising they would give a lounge pass for those hours (plus the hours lost for cancellation) but they didn't! just 10 euros voucher, for an extra 6hs!!! like my time worth nothing. And they never made a compensation. Will never fly with them again.

Loyalty counts for nothing.
Codeshare flight issues - unable to book seats on codeshare flights. Why can klm continue to sell flights on their website that they cannot fully service? Using klm regularly and being a FB gold member i had become accustomed to a better service. The helpdesk initially provided me with incorrect information, as the case rumbled on each different respondent lacked understanding and empathy, at several points addressed me incorrectly, with a seeming random new surname, it was just woeful.