KLM Royal Dutch Airlines Reviews 502

On 9th Nov I booked a flight to South Africa, and it was confirmed. about 4 days ago, they cancelled one of the flights, leaving me with no connecting flight to SA!? Then today they cancelled a return connecting flight, without mentioning the fact that they had me missing my main flight. Phone, not operable. Emails bounce back so finally I spent my evening trying for a refund and found so many people on facebook complaining of not getting their refunds. When is somebody going to take them to task. This is ridiculous.

If I could give no stars I would - these cowboys cancelled my flight in May 2020, told me they would only be able to give a voucher as a refund... and told me I had to rebook my flights by aug 2020 ... I have found out I am entitled to a full refund, and find thought the hoops with them- money not coming back what so ever- I have now escalated and will be taking legal action against KLM having given them untill Friday to come back to me.

Our tickets were booked on the 20th of May. No communication was made to us that our flight was cancelled. It was found out only after I called KLM customer service because I was worried about the general situation with Covid 19 and the lack of communication by KLM. Only after I called it was told to us that our flights were cancelled. Our reservation was made of 2 flights: Paris-Amsterdam and Amsterdam-Catania. No reasonable solution was found for us and this was on the 13th of June, only 3 days before our departure. There was a lack of service quality in not communicating to a customer via email that the flight is cancelled 3 days before departure. Furthermore, the only solution that was given to us which would not require us spending a night inside Amsterdam airport was that of a flight to Rome. This was communicated to us on the 16th of June, with less than 2 hours warning prior to the flight departure. I suggested that the flight Paris-Amsterdam would be changed with the Paris-Rome one, and that we would be refunded for the Amsterdam Catania flight. This request was denied. There are around 800 kms between Rome and Catania and the trip from Rome to Catania, which was covered by our initial booking with KLM, has been covered by me with extra costs. I have receipts of transport taken from Rome to Catania. As a customer, it is not possible for me to accept such a course of events.

During the phone calls I made to KLM customer service the operator told me that the reason the flight to Catania was canceled was because the "minimum number of passengers" was not reached, so the company decided to cancel the flight until the number would have been reached.
I kindly asked them to listen to the phone call-recordings and get back to me. I have also asked the operator to provide me with the recordings during the phone call themselves, and I know I have a right to obtain the recordings under GDPR law. The operator just brushed me off saying that it is not possible to do that, without providing an explanation or explaining to me how recordings are to be obtained, being it any citizen's right. I understand that the covid situation has had a great impact on the company's volume of business, but denying a customer's request in this manner without even pointing at a commercial gesture is not acceptable.

Like so many others, I have been given the run around for months regarding my request for a Refund on a Business Ticket value 2,700 GBP. I finally received a response advising that a Refund 'may' be approved in a further 2-4 months time. Months of obfuscation, deceit, lies and orchestrated dishonesty and still no promise of KLM living up to their obligations. This despite Billions in hand outs from the Netherlands / French Governments, and KLM Directors huge salaries and bonus's. Never will any of my family or Friends use this Airline again.

Writing this review out of pure FRUSTRATION!!! My husband and I booked a flight to Scotland a year ago. We would have arrived in Scotland on April 6, 2020. Obviously, due to the world pandemic the flight was cancelled. We were told our money would be refunded in six weeks. We thought that sounds great-no problem. After six weeks we didn't receive a refund, so we called to inquire about the refund status. We were told that it would take up to twelve weeks. Okay, so twelve weeks has come and gone!!! Called again Friday, July 17, 2020. This time we were told another month. RIDICULOUS!!!!

Worst customer experience ever. They refused to refund cancelled flights in total violation of EU passengers rules. Customer care doesn't reply. I won't ever fly with them again, never ever.

Operated illegally by refusing refunds on flights they have cancelled. Defied EU LAW constantly and continues to avoid paying refunds today. I’ve deleted the KLM app on my phone, will never fly with them again

I appreciate the current Covid-19 pandemic has given us problems with travel, plans being cancelled for our safety and that of the world. We had saved hard for a trip to Abu Dhabi on 26th March to visit our daughter for the first time since she moved there 5 years ago. Our flight was obviously cancelled. I applied through the KLM website for a full refund for 2 tickets, I was given a refund of my ticket, but despite contacting them every few weeks, I am getting nowhere with a refund for my husband’s ticket, all I get is a generic answer they are busy, which I am sure they are, but it makes no sense why I am still waiting for the refund, I haven’t even asked for the extras I paid for, I have saved hard for my tickets and I would like what is rightfully mine! If I ever feel confident again to book, I would travel up to London/Gatwick from Somerset to use a different airline.

If I could give KLM zero stars I would, they do not deserve 1 star rating, absolutely disgusting company!!!

I would like to not put any stars!

I just want to say the good reviews on here are fake because KLM NEVER give you your money back!

ABSOLUTELY DISGUSTING service, no one knows what they are doing 'or do they!'
I have been chasing my refund for a flight I cancelled for 4 months, told several times its all in order and yesterday got an email saying my fight had been cancelled due to the virus haha

Tried to apply for the refund AGAIN only to he told I'm not eligible for a refund WHAT!

SO WHAT HAVE I BEEN WAITING FOR FOR 4 MONTHS!

Absolute incompetent morons and thieves!

I think this is their trick they run you in circles until you get fed up and just give up

In all my life I have never encountered such a useless and incompetent 'Customer Service Department' as that run by KLM. Through no fault of our own, my flight and that of my two friends was held up for so long that we missed our connecting flight from Amsterdam to Aberdeen in December 2019. This caused the usual stress and days of missed work etc.

Days later, I contacted KLM who advised me in writing that it had been the fault of the airline and that we were entitled to compensation. I was assured of this and my bank details requested to make the payment, the exact amount of which was included in the message.

From that point, followed 6 months of correspondence between myself and KLM, with them claiming they hadn't received various pieces of information despite me sending them repeatedly and them even acknowledging receipt on some occasions, only to deny knowledge at a later date.

My frustration and anger grew as I composed more and more messages, sending them through all forms of social media as well as my main Resolver case file (OVER 60 PAGES LONG!). KLM repeatedly refused to co tact me by telephone or email, despite my endless requests. I received various mixed and contradictory messages, frequently being assured that I was due compensations and that my claim was being processed as quickly as possible.

I continually pointed out that a single bank transfer should be extremely straightforward and I was simply claiming what I had been assured was owed to me and what I had made allowances for receiving.

Imagine my complete surprise and horror, when in June 2020, SIX MONTHS after I had been assured I would receive compensation, KLM suddenly decided that I was no longer eligible!! I have never been caused so much stress by a supposedly reputable company and now have to go through the arduous process of taking my complaint higher and starting again.

It has been shown to me many times throughout this ordeal, that KLM show no thought whatsoever for the individual consumer and rely on the size of their company to treat people in this terrible way, as we clearly do not matter to them.

I have been left very disappointed and aggrieved by this situation and cannot recommend anyone use this awful company for business or for leisure.

The most rude company ever. I contacted their customer service to request a refund of my ticket. They refused and hung up on me! This is not professional at all. I also contacted them on messenger - no answer. No confirmation at all concerning my request. I will never fly with them again if I can help it.

I'm sorry to say that what used to be a reliable airline has turned rogue. They cancelled my ticket from Bordeaux to Mumbai and didn't notify me. When I approached them for a refund, I was told I was only entitled to a voucher. I asked if the voucher would get me on the same trip with no hidden/extra fees. No response. I asked if the voucher if unused for 12 months would be reimbursed (per their rules) with interest. No response. The EU has mandated that passengers have the right to reimbursement if they choose that over the voucher. KLM has randomly decided that only tickets cancelled after May 14th are entitled to a refund; not the ones prior. The over the phone staff are no longer polite. The email responses are abrupt or plain rude. I'm disappointed that the Dutch government and this company are flouting EU laws and marring their image as a decent company with this substandard, unprofessional behaviour.

I made the immediate cancellation with immediate credit for a previous flight canceled for the coronavirus and I resive bake finaly after 12 days of the payment.
The comment on the BOOKING REF: UUV3X7
DATE: 17 MAY 2020 new york to zurich USD 1450.20
Thanks to KLM sand me my mony back.

A very bad experience,I booked with air France and from March 3 asked them for a refund,they instead booked me on another flight with klm without my permission or knowledge only to find 2 weeks later the flight was cancelled and klm refuse to refund me 1136 pounds,instead emailed vouchers,which I refused , KLM if any of you are reading this you'll be hearing from my solicitor

Denying me my legally entitled refund KLM send me a voucher. In both writing, speaking on the telephone and on their webpage they guarantee that the voucher is refundable after 12 months . Upon mine is written NONREFUNDABLE.. Twice i have called KLM about this matter. Both times support workers reassure me, that the voucher IS refundable, but refuses to send a voucher that will say refundable. No plausible reason given.. Sadly I suspect KLM to also scam their way out of refunding vouchers, when time comes.

Unethical unlawful untrustworthy. KLM is the worst company I have ever dealt with. I have fully refundable ticket. Was told when flight was cancelled was entitled to full refund. Two days later I was told could only have a voucher. EU commission told KLM they have to refund customers. KLM now only refunded some customers. You can have refund if you are from USA Israel or Korea. You can have refund if you flight cancelled after 14th May. Everyone else the answer is no. They openly discriminate. Customers service agents are rude and abrupt.
Don't use this company

KLM steals my money. Kept my money after cancelled my flight due to corona pandemie. Offer voucher/rebooking only. I need my money back desperately. KLM acts against EU law. Keep millions of EUR/USD etc. from thousands of people. Poor customer service
during corona crisis. No help! KLM is not a faithfull airline.
AVOID KLM!!

Twice I have booked with them and events happened both times meaning flight cancellations.I understand things happen but this company are so disorganised and unhelpful,
headless chicken springs to mind. customer service operates parot fashion. Nothing gets resolved, no one gets back to you.

Now cannot get refund for flight cancelled March. They kept flights active till very last minute meaning customers were forced into accepting vouchers.

The only reason I booked with them was that they were the only airline flying the route I needed. Will never book with them again.

1. The long distance flight from Singapore to Amsterdam (12h) doesn’t offer any special meals regardless of how early you order it. Really bad for me who’s is a vegetarian.

2. When I was supposed to pay for my business class upgrade on the online check-in, the website crashed. When I reopened the website, I couldn’t proceed with it due to this error message “Sorry, the seat map is unavailable right now because your payment is pending. Please try again later." The customer service couldn’t help me either because in their system I was already checked in, and they cannot offer “last minute upgrades” What the heck? It’s not my fault if it was a technical issue. This is a problem because the rate for an upgrade at the airport is different!