KMC Legal Reviews 

311
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and consistently available throughout property purchases and sales. Consumers note that the overall service is smooth, efficient, and significantly reduces the usual stress of moving home. However, some customers also noted issues regarding severe communication delays and a complete lack of response to important emails. A few reviewers experienced frustrating setbacks, mentioning that specific administrative problems and property title oversights were handled poorly by staff. These individuals felt unsupported during critical moments, which added unnecessary anxiety to their transactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, efficient, and... See more

Service

Customers had positive experiences with service, highlighting efficient communication and a smooth moving... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional and efficient... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt communication and... See more

User experience

Clients share positive opinions on user experience, describing the process of buying and selling as smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just completed on our sale/purchase with Rachael Fryer and honestly could not have asked for a better Conveyancer to deal with. From start to finish Rachael kept in touch with us, supported us t... See more

Rated 5 out of 5 stars

After a slow start with our previous conveyancer, Suzanne of KMC Legal took over. Suzanne was quick and efficient but never too busy to answer our queries in layman's terms for us. It quite suddenl... See more

Rated 5 out of 5 stars

Joanna Walker/KMC Legal was fantastic start to finish for my purchase. Everything went incredibly smoothly and Joanna always had time to answer any questions or support - which was very much appreciat... See more

Rated 5 out of 5 stars

Repeat customer with KMC after my first purchase with them was fully completed in under 8 weeks after offer acceptance. This time around was a sale managed by Dean at KMC and another great service at... See more


Company details

  1. Conveyancer

Written by the company

KMC Legal is an emerging and forward-thinking law firm carrying out property transactions across London, Liverpool, Wales, Cheshire and the North West. Founded by estate agents, KMC Legal specialises in conveyancing services for estate agents and those focused on getting their property transaction completed as soon as possible. Delivering an unparalleled level of service to clients whilst making sure that everyone is kept updated on the progress of the case – Welcome to the future of conveyancing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

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1-star

No recent history of asking for reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(311)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 would recommend!

KMC Legal dealt with the super complicated sale of my flat and Ben and Suilin in particular were outstanding. I also used them for the purchase of my current house 2 years ago and wouldn’t hesitate to go back a 3rd time!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

I can’t thank Lorna, Suilin and the rest of the team enough! As a first time buyer I was really nervous about the process but they guided me through every step of the way.
All my queries were answered so quickly with clear explanations, and I was constantly kept up to date with the progress which was so reassuring.
I would confidently recommend KMC!

30 January 2024
Unprompted review
Rated 5 out of 5 stars

I Would definitely recommend KMC Legal

I Would definitely recommend KMC Legal. They couldn’t do enough for me and my partner purchasing our first home! Quick, reliable and always answered any queries I had! I will be referring KMC to my friends and family in the future!

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Quality service

Recently used KMC Legal for the sale of our property and couldn’t have asked for a better service. Was kept in the loop each step of the way. Special shout-out to Lisa who made sure everything happened when it needed to, despite some issues with the other side, Lisa and her team stepped up and got it sorted. Would happily use again!!!

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with the service I received

Very happy with the service I received. Used KMC for conveyancing on the property I just sold and everything was handled very smoothly. Lisa Neary was great, really attentive communication and and particularly impressive turnaround time. Would definitely recommend 👍

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Rachael Moore - Excellent Experience

I recently used KMC legal for the sale and purchase of my property’s. Rachael was fantastic throughout and without her being on the account I believe the whole chain would have fell through. Rachael went far beyond her remit to keep everything on track, and if everyone in the chain was as diligent and efficient as Rachael then we wouldn’t have had the issues we had.
I would have no hesitation in recommending KMC legal and Rachael in particular.

4 January 2024
Unprompted review
Rated 1 out of 5 stars

Conveyancing

Conveyancing: Terrible experience with Lorna and Emily. 12 weeks after receiving a draft contract and management pack for a flat purchase I am still unable to exchange contracts. Attempts to contact them via email or phone have been unsuccessful. I would advise anyone reading this to avoid KMC Legal for conveyancing as they charge top-end fees for subpar services.

29 January 2024
Unprompted review
KMC Legal logo

Reply from KMC Legal

Hi Carlos,

Thank you for taking the time to leave feedback, it is always welcome.

We're disappointed to read that you you have not had a positive experience.

For privacy reasons, we are unable to go into excess detail on here when addressing certain parts of your feedback, however, what we can say is that from receipt of the drafts contracts, there is a 16-18 week turnaround time. This time scale was unfortunately protracted by an external issue in relation to the management pack, of which we have no control over.

Throughout the process, we have regularly updated the introducer on this matter, however it is our understanding that you do not have access to their online portal and therefore were unable to see these updates - this particular issue, whilst unfortunate, is something we have no influence over.

Once again, thank you for taking the time to leave feedback. We hope this response sheds a bit of light on the situation and explains how and why things have happened when they did.

Kind regards,
Jack

Rated 5 out of 5 stars

Very impressed!

Lisa Neary's team was amazing for my property purchase, so responsive and on the ball. Best solicitor's I've ever used, I would definitely recommend and use KMC Legal again thank you.

27 July 2023
Unprompted review
Rated 1 out of 5 stars

No response to Formal Complaint about Final Account

KMC Legal acted for the sale of my home, recommended by Move Residential in Allerton. It proved difficult to get responses from the 3 different solicitors, and I received a small financial payment in recognition of this. Since then the Final Account was received, raising further questions which have been ignored over 4 months, including a Formal Complaint. KMC should review their procedures, and admit to past failings.

29 January 2024
Unprompted review
KMC Legal logo

Reply from KMC Legal

Hi Mr Gray,

Thank you for taking the time to leave feedback, it is always welcome.

We're disappointed to read that you feel we have not been communicative. For privacy reasons, we are unable to go into excess detail on here when addressing certain parts of your feedback, however, I have raised your concerns internally and a senior member of staff will be in touch in a timely fashion in order to discuss a satisfactory resolution.

Kind regards,
Jack

Rated 5 out of 5 stars

Rachael Moore - outstanding

I used Rachael Moore at KMC and her effort in this sale was second to none. I wasn't in the best situation but she put everything into making the sale go through as quickly as possible and despite being stuck in the middle of a chain, managed to communicate with the full chain to keep everyone in the loop. Had a few set-backs which were out of her control but she handled these well and managed my expectations with these also. Her communication to me was also great as I had never bought a house on my own before so she talked me through the process at each stage. Would 100% recommend

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant support and expertise

The whole team have been fantastic, Lisa Natalia and Suilin have been dealing with sale and they have been brilliant. Nothing is too much trouble, their replies are timely and even when they have been waiting to hear from the other side they have kept in touch with me to let me know. I have been so supported and looked after I am so grateful to the whole team. I highly recommend them especially if you feel nervous or out of your depth with the legal side their customer service is impeccable and I can’t thank them all enough.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I am very happy with the service I received while selling my house. They did it efficiently and professionally. The best thing I liked was the communication, they regularly updated me and when you rang there is always someone to help. My case was dealt by Saika Rayan and I will highly recommend her.

28 November 2023
Unprompted review
Rated 1 out of 5 stars

Our sale was agreed in April

Our sale was agreed in April .
We still have no completion date, despite being told that by using this company, it a would be a quicker and less stressful sale.
We have found out that despite being told delays were due to the management company of the the flat we were selling not responding to questions that were asked, that KMC Legal did not look at the reply they receive for approx. 28 days. We are wondering how many times this has happened.
I would suggest that any one
thinking of using this company think twice

30 November 2023
Unprompted review
KMC Legal logo

Reply from KMC Legal

Hi Binnie,

We have looked through our files and your name is not recognised. Please contact us on 0151 832 4977 so that we can address your situation as this does not sound accurate.

Thanks,
KMC Legal

Rated 5 out of 5 stars

Lorna is excellent

I have been dealing with Lorna Ferguson for about 6 years. She is so experienced and always gives regular and detailed updates. I am a mortgage broker and Lorna is my preferred contact for all things legal & property related. I recommend her to all my clients. Cannot praise Lorna highly enough. 5 stars!

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Ben and the team were brilliant…

Ben and the team were brilliant throughout. They made an arduous process very simple. Most importantly they communicated throughout, updating me at each important point and answered my questions quickly.

I wouldn’t hesitate to recommend to others.

7 November 2023
Unprompted review
Rated 1 out of 5 stars

I used this solicitor for conveyancing…

The main problem, I believe, is that they have a high turn over of staff. During my period, I think, I went through three. Each time my case is being picked up and then forgotten about when that person leaves and case officers are number pressure to complete hence errors are being made.

1) Registered and provided them the necessary documentation. They subsequently sat on it for 1 month even when my estate agent were chasing for an update…his emails were ignored.
2) They picked up the case and requested further info from me. Once provided they again sat on the case until I chased them 2 weeks later.
3) No support was provided translating the covenants into normal English. Once pushed for the a translation it contained a number of errors.
4) They give the impression they are not working for you as they offer various insurances like covenants and insurance in case my annual rent had not been paid. These insurance would not been needed if they translated the covenants correctly and reviewed the invoices provided showing my accounts with the management company were upto date.
5) They keep re-requesting information I had already provide like mortgage numbers and consent to assign application
6) I receive questions, I would answer and then they would repeat the same question.
7) I received multiple witness signature request when I only require one witness….i must be registered twice in their system

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Massive thank you to Rachael Moore at…

Massive thank you to Rachael Moore at KMC Legal she has been so attentive whilst helping us purchase our first home. As first time buyers it can be quite overwhelming digesting so much information but Rachael was always on hand to answer our questions, explain things thoroughly and always very quick responses. Rachael has been so on the ball for us to get our purchase pushed through.. we can’t thank you enough top class service.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Solicitors

KMC legal have been absolutely amazing and given us the best and the most prompt conveyancing advise both while buying our new house as well as selling our old one. Megan Young and Jenny Thomas have been outstanding in our recent experience and we would definitely recommend them.
Thank you KMC legal team 😊

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Probate sale

KMC were extremely efficient throughout the process and made everything straightforward which really helped us. Any queries we had were responded to very quickly. The staff were really helpful and friendly, thanks to Lisa and all the team for making it as pain-free as possible.

2 October 2023
Unprompted review

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