K&M Hearing Solutions Reviews 

114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, friendliness, and ability to make them feel at ease. Many appreciate the thorough explanations provided, ensuring a clear understanding of each step during procedures. Reviewers frequently praise the excellent service, noting its efficiency, care, and effective results. People consistently feel comfortable and relaxed throughout their appointments, appreciating the welcoming atmosphere and personalized approach. Many customers express strong recommendations for the company, planning to return for future check-ups due to the exceptional care received.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, friendliness, and welcoming... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, friendly, and... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my very first visit to a Hearing Consultant to have my ears syringed and there was a certain amount of trepidation on my part. However, any apprehension that I felt was quickly put asid... See more

Company replied

Rated 5 out of 5 stars

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place! The treatment was comfortable and e... See more

Company replied

Rated 5 out of 5 stars

I visited today with my 14 year old daughter for the first time to have ear wax removed. We were welcomed in at reception and offered drinks while we waited. When in treatment room, Kara was great and... See more

Company replied

Rated 5 out of 5 stars

Kara was so friendly and I felt relaxed and trusted her. She was thorough and sorted my ear wax problem with both suction and water irrigation. I would certainly recommend K&M Hearing Solutions. Thank... See more

Company replied


Company details

  1. Audiologist
  2. Hearing aid repair service
  3. Hearing Aid Shop

Written by the company

We are a family run business based in Truro, offering the highest level of care and attention to meet your needs. With over 20 years experience in the industry you can trust you will find the right solution. We offer hearing diagnostics, private hearing aids, wax removal and tinnitus consultations. We use state of the art equipment including our specialist Quiet Star Sound Booth.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(114)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My hearing test was very relaxed and thorough…

Kara conducted my hearing test which was very relaxed and thorough. After the results, I was offered a selection of suitable price packages with no pressure on which to choose.

6 August 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

thank you for your lovely review Mr Bowden. I really appreciate it 🤗
I look forward to seeing you both again soon, for your hearing aid fitting 😁

Rated 5 out of 5 stars

Kara is very good at her job and…

Kara is very good at her job and explained everything very clearly and patiently . The whole process of having ears cleaned , hearing test and fitting of hearing aids was very professional , comfortable and friendly . So glad I chose them and can recommend

25 July 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Sally-Ann. I'm so pleased you felt comfortable, and I look forward to seeing you at your review to see how you're getting on with your new hearing aids! 🤩

Rated 5 out of 5 stars

Very friendly and professional.Removed…

Very friendly and professional.Removed wax very easily that other place could not.

24 July 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

thank you for your lovely review Chris 😊 I'm so pleased we could help, and you enjoyed your visit. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, a very friendly team that explained the whole process and conducted the most thorough ear examination that I’ve ever had.
A very professional service. Would highly recommend

15 July 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

thank you for your wonderful review Craig - it made our day 🤗

Rated 5 out of 5 stars

Great care and comprehensive treatment

I had no idea what to expect when I went to have my hearing tested: I can now hear properly again!
Kara explained what the tests showed, what my options were, then showed me how to make the most of my new hearing aids. Quite apart from the excellent professional treatment, she is an excellent communicator and kept me well informed about my condition and the professional solutions throughout the process. I cannot recommend her highly enough.

1 July 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your wonderful review Andy! It has made my day! 🤗 I'm so pleased I could help, and I'm delighted to hear you have enjoyed your visits with us. I look forward to seeing you again at your next review 😁

Rated 5 out of 5 stars

Friendly, helpful & professional

Kara was friendly, approachable and professional. I was booked for a wax removal, which turned out was not necessary, as I was concerned about slight hearing loss I had a hearing test and was given various options based on the outcome. Kara took time to explain everything to me and was very helpful in offering advice. A very good experience overall and I will be returning in the future.

20 June 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Natalie. I'm so pleased you found the consultation helpful, and look forward to seeing you again in the future 😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service, very knowledgeable, friendly & helpful.

24 June 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you Christa - it was lovely to meet you 🤗

Rated 5 out of 5 stars

Custom Ear Impressions

Attended this practice to have some ear impressions taken for custom ear plugs. Made to feel welcome in the pleasant surroundings and a Very professional courteous service was provided, Thank you.

18 June 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Garry 🤩We really appreciate it. Im so pleased you felt welcomed and enjoyed your visit with us 😊

Rated 5 out of 5 stars

Excellent experience in all respects

Excellent experience in all respects. Most pleasant audiologist who performed wax removal and a basic hearing test sending me home being able to hear much better! Booking the appointment was very easy, and I was even given a very nice coffee. I would thoroughly recommend this company as they can offer any help you need with your hearing.

18 June 2025
Unprompted review
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Reply from K&M Hearing Solutions

Aww thank you for your review Peter, we really appreciate it. Dave is pleased you enjoyed the coffee he made you 🤩☕

Rated 5 out of 5 stars

Superb service

I had an outstanding experience with Kara from the audiology team — professional, personable, and incredibly thorough from start to finish. From the moment I arrived, I felt at ease. Kara took the time to really listen to my concerns and made sure I felt comfortable throughout the entire assessment.

What stood out most was the clarity of the explanation. Every step of the hearing test was described in plain, understandable language, and she used helpful visuals to show what was happening inside my ears and what the results meant. It really helped me make sense of everything.

Their approach was not rushed at all — they were genuinely interested in helping me understand my hearing health. I came away feeling reassured, informed, and confident in the care I received. Highly recommend this team to anyone looking for expert, compassionate hearing care.

9 May 2025
Unprompted review
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Reply from K&M Hearing Solutions

It was so lovely to meet you Mrs B, and I'm so happy you enjoyed your visit with us. Thank you so much for your wonderful review; we really appreciate it 🤗

Rated 5 out of 5 stars

Kara is a very knowledgeable lovely…

Kara is a very knowledgeable lovely lady, she gave me a very thorough hearing test, she explained everything clearly and I was able to try a hearing aid. I would thoroughly recommend her

11 June 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much Jacqueline for your lovely review. I'm delighted you enjoyed your visit with us. 😊

Rated 5 out of 5 stars

I recently visited Kara’s clinic

I recently visited Kara’s clinic, and from start to finish, the experience was outstanding. The appointment process was seamless, with clear directions provided to the clinic, ensuring a stress-free arrival. Upon arrival, every aspect of my condition was thoroughly explained, making me feel well-informed and reassured throughout.
Pricing was communicated transparently, with no ambiguity, and the level of professionalism displayed during the consultation was truly commendable. I left feeling significantly more confident about my condition. Additionally, a detailed report was sent within hours of my appointment, and a referral to an ENT specialist was promptly arranged the very next day, demonstrating the clinic’s efficiency and commitment to patient care.
Overall, the service was exemplary, and I highly recommend Kara’s clinic to anyone seeking professional, attentive, and well-organized healthcare.

3 June 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your wonderful review Mr Hill. I'm so happy you enjoyed your visit with us 😊

Rated 5 out of 5 stars

An excellent experience

Had an appointment recently following a suggestion by my ENT consultant.

Kara was great, explaining everything and conducting a really thorough hearing test. Dave manages all the admin very efficiently and the coffee is delicious.

22 May 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Mrs Hay 🤗 We really appreciate it. Im so pleased you found your consultation thorough. Should you ever need us in the future, Dave will be happy to stick the kettle on!

Rated 5 out of 5 stars

Kara is truly amazing

Kara is truly amazing. Very attentive, incredibly empathetic and had to listen to me moan about my ear aches very patiently. I now would never go anywhere else, amazing Audiologist. Thank you - Hayet

2 June 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you for your lovely review Hayet 🤗It was an absolute pleasure to meet you, and we are here should you ever need us.

Rated 5 out of 5 stars

The whole experience

The whole experience, from entering through the door, testing and conversations with the audiologist. Professional and caring.

28 May 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Mr Stuart. It was lovely to meet you and I'm so pleased you found the whole experience enjoyable 😊

Rated 5 out of 5 stars

I would thoroughly recommend K and M Hearing Solutions

I had had my ears syringed in the past but was very interested in the vacuum procedure. It worked like a charm: I had not realised how compromised my hearing had been. Kara explained the whole process and I was able to watch on a screen. My post hearing test indicated some loss of hearing, but I was by no means pressured into having any type of hearing aid, but will be called in a years time for a follow-up complimentary test. She was professional, knowledgable and empathetic. Dave was pleasant and helpful. In all, a thoroughly professional and efficient service at an excellent price.

27 May 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your wonderful review Frances 🤩 We really appreciate it. I'm absolutely delighted you found the whole experience enjoyable and we look forward to seeing you again in the future should you need us 🤗

Rated 5 out of 5 stars

Would fully recommend K&M

Would fully recommend K&M! Came in to get my ears moulded for some custom plugs. Dave was very friendly and helpful booking the appointment and when I arrived, and Kara was great doing my impressions, very friendly and happy to explain the process and talk through my options - great service and friendly team all round

13 May 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Mr Woodburn, we really appreciate it 🤩Enjoy your new custom plugs, and we are always happy to see you, should you need our services in the future😊

Rated 5 out of 5 stars

Superb service!

Both members of staff were extremely kind and considerate, along with being very professional and efficient. They took the time to listen to my concerns and explain the test results, and possible solutions. I would highly recommend K&M to anyone!

17 May 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much for your review. We really appreciate it 😊
I'm so pleased you enjoyed your visit and we look forward to seeing you again in the future, should you need us 😁

Rated 5 out of 5 stars

With this being my first ear suction…

With this being my first ear suction appointment I did not know what to initially expect however Kara and Dave were fantastic! Dave was welcoming and easy to chat to and Kara was knowledgeable and so helpful. All in all I could not recommend K&M Hearing Solutions enough, I can finally hear!

22 April 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much for your review Aidan. We really appreciate it. I'm so pleased you can finally hear! 😁🤩

Rated 5 out of 5 stars

Just perfect ear and hearing care by professional audiologist

Friendly, welcoming staff. Sorted out my blocked ears and gave me my hearing back. Salon was scrupulously clean and comfortable. Good explanations and follow up care given!
I would highly recommend this business.

23 April 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review 😊 It means so much to us, and I'm so pleased you felt well cared for. We look forward to seeing you again in the future should you need us 😁

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