KMS Railtech Reviews 

First and most important to me:
Very friendly and helpful staff (Anni)
Advised part of order out of stock, given clear information on when this would arrive and then be shipped.
Order arrived packed perfectly not just thrown at a tatty box with a Shred of bubble wrap!
1st time I have used this shop…. definitely not my last!

Lady I spoke with went above and beyond. At the time I rang the servers were playing up and merchadising software was offline. She was patient enough to physically check that stock was available and took my order over the phone. Old school manners and hospitality - what's not to like!

No communication and no after sales service from this company. They can not be bothered once they get your sale. Stupid really as I would have revisited and purchased again I’m sure but I’m hundreds of miles away now. Shockingly poor.

Overall very pleased with the online service & would definitely recommend KMS Railtech. Items despatched promptly and well packaged.
One item in my order was for some 4mm scale model lights. I ordered these in black. The pack was marked as black but the lights were brown. Not a problem for me as I just repainted them black.
I emailed KMS for their information regarding the incorrectly marked packaging & heard nothing since; hence the 4 stars rather than 5.

Very good quality service ma'am

Fast service and polite service

I needed some hardware to replace faulty equipment on the Club's exhibition layout in a hurry with an exhibition looming. I phoned the order through and got it expeditiously - the layout is now up and running for thye weekend.

Good as always

Parcel arrived on time and in good condition.
I was pleased also because of the discount on the price of the model.
Very easy to order on website too.

Quick and easy to order. Great communication when I had a query which is much appreciated these days. Would recommend

Good prices and quick delivery. I would use this shop again. Recommended. Thank you.

First class service. Very profressional.

Prompt dispatch, competitive pricing and a well packaged excellent model.

Quick efficient service
Good prices
Have used before
Would recommend to others

Quick response & delivery. First time I have used this Company due to them having in stock items unavailable elsewhere. Found the experience excellent with a quick delivery & good pricing.

Accurate, swift delivery. Great prices. Will definitely use again.
Thank you.

I had seen a DCCConcepts Cobalt Alpha Encoder a few months back at a discounted price. However when I contacted KMS none were in stock but on order. I kept an eye on the KMS website and found that the item had been restocked at the same discounted price and I received it within hree days.

Order was well packaged and arrived at my doorstep in Australia just a week after ordering!

Very helpful customer service