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KMS Railtech Reviews 

972
•
TrustScore 4 out of 5

4.0

Model Train Shop
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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, highlighting helpful and knowledgeable staff who often go the extra mile. Many appreciate the quick and efficient delivery, noting that items arrive promptly and are consistently well-packaged. Reviewers also find the pricing competitive and reasonable, often describing the products as high quality and superb models. However, some customers also noted significant issues with order fulfillment, including long waiting times and items being out of stock despite appearing available online. A few other people also felt that communication was poor, with difficulties reaching customer service or receiving updates, sometimes leading to unaddressed refund requests or unreceived items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and availability. Many customers praise the... See more

Order

People report ambiguous experiences with order, with some customers praising quick delivery and helpful... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent, quick, and efficient... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speed and... See more

Price

Consumers consistently express satisfaction with the pricing, often describing it as very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two Revolution Trains Tourax JNA Wagons from KMS Railtech, I had a phone call from tem to say they had sold of that model, they were very helpful and sorted the problem out. The wagons arriv... See more

Rated 5 out of 5 stars

Excellent service as KMS is proactive in meeting customer needs. Left order for product which was out of stock (everywhere). Later, KMS telephoned to say they had sourced an alternative product at hig... See more

Rated 5 out of 5 stars

The Lenz DCC product I ordered is not widely stocked or available. KMS Railtech accepted my order with the caution that not enough were in stock and a delivery would be required from Lenz and in due... See more

Rated 5 out of 5 stars

I had to wait quite a while for a Pre order for Hornby to release this Railroad class 73 Network South East loco. KMS Railtec kept me updated throughout the process. The locomotive has a striking... See more

Company details

  1. #13 of 13 best companies in Model Train Shop
  2. #174 of 180 best companies in Hobby shop
  3. #48 of 49 best companies in Model shop

Written by the company

KMS Railtech is based in Alford, Aberdeenshire. We are Scotland's Digital Model Railway Specialists, stocking models in 2mm N gauge, 4mm OO gauge and 7mm O gauge. We also stock DCC (Digital Command Control) equipment, Decoders, Point Motors and Track. We are on a mission to modernise Modern Image O Gauge! With our range of 7mm project ongoing, we're sure we've something to interest you!

Contact info

4.0

Great

TrustScore 4 out of 5

972 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

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4.0

All reviews

(972)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Hiccup

This was a pre order and after a long time contacted them to find they had it in stock but not forwarded.
Otherwise it arrived overnight in post.

8 August 2024
Rated 5 out of 5 stars

Company Efficiency

Communication by email was really good. They suggested an alternative product when my item was out of stock and unavailable anywhere.
The order was changed and delivered promptly with no fuss.
yours , impressed , M Ridgeon

2 August 2024
Rated 1 out of 5 stars

Sold me in stock item that wasnt in stock

Sold me in stock item that wasnt in stock and waited ages for refund despite requests. Kept blaming their suppliers.Had cheek halfway through dispute of sending another part order which was no good to me without the stock they hadnt got.
Seems regular occurrence.

17 July 2024

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